Got a cash wash today and bought the monthly subscription. Was told I have another full service wash left. But when I went to get my car the employee kept saying my receipts didn't match I told him this is what the cashier gave me. It was confusing. I think it's expensive but let see if it gets better? They wipe down the inside so fast they miss a lot of things. My car is normally garaged and it's clean inside but there is your basic dust. They need to wipe down more thoroughly. read more

I have been a monthly member here, but after this experience, I asked my husband to cancel our membership. When I pulled in to use my monthly wash, I was approached by an employee who tried to sell me a detailing package. I declined. A second employee then told me he could apply the value of my monthly membership toward the detail, making it more affordable. Based on that information, I yagreed. The detail was $420, plus $60 to repair a rim. When I went to pay, the cashier informed me that the employee had given me incorrect information. I was told I still had to use my monthly wash separately because a wash is not included with the detail, so none of my membership value could be applied to the detailing service. What was especially concerning was that two cashiers commented that employees need to stop making those promises when selling details, which made it sound like this isn't an isolated incident. In the end, I spent about $480 plus my monthly membership, yet the detail was completed in only about an hour and a half by one employee. Unfortunately, the quality did not justify the price. For example, items in my door pockets were never moved, and those areas were clearly not cleaned. There were other areas that simply did not look like they had received the level of attention I would expect from a premium detail. I also felt pressured into purchasing the service after being told that the water spots on my vehicle could damage my paint if I didn't have it waxed. Looking back, I feel I was upsold through fear rather than given honest advice. I've always understood that businesses offer additional services, but customers should be able to trust that the information they're given is accurate. This experience left me feeling taken advantage of, disappointed with the quality of the work, and frustrated that I spent so much money for a service that did not meet my expectations. Lesson learned. read more

Classic Car Wash - $480 paid and this is left in my side pocket - Car Wash Near Me - San Jose, California

Very disappointing experience at Classic Car Wash today. A few days ago, I was told that the barcode on the car could still be read by the wash machine, but not by the employee's tablet, so the account had to be looked up manually. I was also told there were still two full-service washes left on the plan for this car, including interior and exterior. This morning, I came back expecting to use one of those washes and was suddenly told there were none left. So which employee was wrong, the one who told me I had two remaining, or the one today telling me I had none on my given plan. Get it together. Instead of helping resolve the confusion, the person assisting me, who appeared to be a supervisor, was pushy, defensive, and focused on upselling. He kept pushing additional monthly upgrades for a plan that is not even mine, since the car belongs to my boyfriend. What bothered me most was the tone. There was no empathy or patience, just pressure and attitude. If staff are giving conflicting information or their system is not working properly, that is not the customer's fault. To be fair, the employees washing and drying the cars have usually been kind and sweet over the years. My issue is with the poor handling of this situation by someone who seemed to be in a leadership role. This place is already overpriced for the quality ($49 or $59 were my options given for one full wash), and the cars are not always cleaned thoroughly. Customers need courtesy and solutions, not confusion and pushy sales tactics. I left with no wash, had to wait to back out, and wasted time! I seldom give one star reviews but this incident was appropriately matched to the poor experience. read more

Classic Car Wash - Car Wash Near Me - San Jose, California

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If you want to pay double for the same result, then definitely give them a try. The mid-grade exterior only car wash is $23 which is literally the same result of an $12 car wash at a gas station. Same bugs left on the car, same dirt on the rocker panels. The 4 people rubbing a towel of the car at the end for 12 seconds is a "nice touch" I suppose, but literally does nothing to improve the wash result. You still have to spend your own time cleaning the glass and getting any bugs off the front of the car. I'll choose the $12 car wash at a Mobil station next time. read more

They do a fine job when it comes to the actual car wash but the sales people here are absolutely horrible. They basically try to shame you into buying a membership by saying how dirty your car is. Of course it's dirty, I'm here for a wash! I've been here several times and they just don't take no as an answer. I'll go down the street from now on since the aggressive sales tactics are a huge turn off. read more

Worst car wash for what I paid! Car wash was done in 10 minutes, most of it was done by the regular outside wash just like the one at the gas station . A quick vacuum and voila done! Such a sloppy job!!! They tried to sell me a more expensive package, thank God I didn't go for it. Will never come back. read more

As soon as I pulled in, I looked at the pricing signs and was already shocked... about $50 for a basic full service wash with exterior wipe down. Then an attendant came up and started pushing a monthly subscription for $50/month for two washes. I told him multiple times"no thank you" I was not interested and just wanted a single wash. He kept pushing and saying things like, "Bro, I'm trying to save you money. This is a good deal for you." (First off I'm not your bro) I said no several times, but he wouldn't take no for an answer and kept pressuring me until I finally gave in just to get it over with. I was honestly pretty upset about it. After I got home, I immediately canceled the subscription and didn't even bother using the second wash. Canceling was also difficult, I basically had to make up a story about losing my job just to get them to stop pushing. I've actually been going to this company at other locations since the early 2000s and I understand prices have gone up, but the aggressive sales pressure was completely unacceptable. No should mean no. I will not be coming back to this location and I've already told friends and family about my experience. Again, I rarely leave 1 star reviews, but this experience was frustrating enough that I felt people should know before coming here. read more

I've been going here for years simply because they are close but I have to say, they aren't great. Their attention to detail just isn't up to par. The group that does the post wash duties seem to always be more interested in looking around rather than concentrating on the job that they are paid to do. Every time they say they are done, and I do mean every time, they miss wiping obvious areas like the drivers door panel and door jam and the many other place inside the car including the screens. There is almost always dust and dirt left over. This place doesn't have a lot of real estate so they are inherently rushing through the jobs to make sure the cars keep moving. I do understand that but please, do the job to the best of your ability. We are paying a hefty price for that service. read more

I took my car to this location yesterday afternoon and did not notice this until once I was home. I had my trunk open, told them to vacuum and I walked inside the shop after doing so to pay. They failed to vacuum my trunk amongst other issues in my car. I am very disappointed. I had not come to this location in a while due to insufficient cleaning, though I thought I'd give them another shot on this day, but they just gave me a reason to not come back. read more

Classic Car Wash - Dirty Trunk - didn't clean - Car Wash Near Me - San Jose, California

I usually like this place but for some reason when I went on a weekday they were upselling super hard- harder than before. The first guy tried real hard to upsell me and I did not. But then after I got out of my car after select the service, a different guy followed me all the way to the door to the building for the cashier trying to get me to buy more services. Super creepy and unsafe feeling since you're behind the building at that point. read more

Took an Ultimate car wash - they did an exterior car wash, vacuumed the floor of the car and cleaned windows. They did not wipe anything in the car or vaccum the seats. I had to take a cloth and water and wipe it myself. The car was not even vaccumed properly. read more

1. They were upselling the entire way, from the moment we entered their driveway until the car wash began. 2. Because of the constant upselling, we were not able to read any of the signs and we didn't know that we had to keep our trunk open if we wanted our trunk cleaned. No one asked about our trunk or told us that we had to do that. Instead another person came and tried to upsell again once the car wash started. 3. They didn't clean the trunk at all. When I called them, the manager's attitude was rude and basically made it seem like it was my fault and that I should have read the signs and kept the trunk open. He did say we could come back and get it cleaned but it is too late for that. We will be canceling our subscription. read more

Have been getting our cars washed here for at least 20 years. Consistently do a great job.

My car interior hadn't been cleaned in over a year and it was a mess. Paid the $50 car wash and was happy with the results. I really needed a solid vacuum to get a majority of the dirt and hair out. Dashboard and interior was wiped clean and lots of staff drying all parts of the car. Cash tip always. read more

I couldn't get my trunk to open and I was freaking out. I called the manager over and he took a look at it and called one of his guys over. He was able to fix within a few minutes and it was very thankful. I completely forgot the guys name sorry. read more

Veteran's Day - They give out FREE car washes to veterans on Veteran's Day!! (Just show you're a vet & you're good to go!) They also opened a new Exterior Only location on Blossom Hill & are currently running a special to sign up Exterior Passes: $1/for 1st month + $50 ceramic wax. Then $19.99/month after that! read more

I come to this location quite a bit and have to give a five-star review for Anne, the service manager. She went above and beyond to help, and is so kind. That's what a manager should be like, and it's very rare to find these days. I will come back more based on this experience, thank you so much Anne! read more

Apparently many of the workers park their cars on Luchessi Dr. causing problems for residents. But the main concern for the community is what is happening to the corner on Lucchesi Dr. Many workers gather and drink there no 100 yards from the Classic Car wash. Drinkers throw their beer cans onto the street which is contributing to Luchessi Dr becoming an urban blight where people come to discard chairs, bed springs, etc. The city needs to post No dringking" signs on this Luchessi Dr. corner. Classic Car wash should advise their workers to park elsewhere and to not allow their employees to drink while off the job. read more

This car wash generally does a good job at cleaning the cars. But I have a concern about the workers who clean the vehicles. I have a membership so I go in once a month and on my most recent visit I forget I had a few rolls of coins in my backseat bin. I remembered when after I left the car wash and looked for them, but they were no longer there. I called and spoked with a manager if anyone had found them. But I never received a call back later in the day to resolve my issue. I believe that someone unfortunately stole the coins while cleaning out my car ! Their value has gone down in my opinion. read more

I felt cornered by staff to add on services that I really did not need. THREE men came by and wouldn't let me say "no" for additional services which was super uncomfortable. I kept on saying "no thank you" but they kept pushing it and would not leave me alone. I can't believe I experienced this level of uncomfortableness at a carwash? I literally just wanted a regular car wash but with all the added services , it was literally $305. Plus they wanted me to add something for another $150??? I must've said no ten times before they finally left me alone, but left me alone with a look where I could tell they were annoyed :( such an unpleasant feeling and the overall experience was the worst. Please explain to your staff that no means no and that they shouldn't be all up on peoples face and force them. I should've looked at the reviews prior to going to this place, it has 2 star review? I should've known better. read more

I should've looked at the reviews before going. Expensive car wash for a horrible job. They will try to make you sign up for their membership. Don't do it. Really horrible job inter cleaning. Exterior not as bad but For the price, expected better. Save your money and go somewhere else. read more

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Took my car for the carpet to be cleaned. 79.99. It was not a value. Moreover, the car still smelled. He said the guy did a good job. Pressured to tip. Then, I told him it still smelled. He said come back again. I mean, really? How about standing behind your work? Awful. My car smells still. read more

I would like to give an update and thank you personally Clarissa since I've been back everything has been completely awesome.I have had zero issues with pressure to do more than just get my car washed and everyone has been extremely nice I will take the previous review down read more

The rudeness here is unbelievable. I've had my car cleaned twice, both very average jobs, but now they they are basically refusing to even wash cars I think I'll just go literally anywhere else. I came here with a coupon for a free car wash, given to me by my car dealer, and the crazy lady and her smug, condescending manager acted like I was trying to scam them. They refused the coupon and told me get leave. Look, your car wash is somewhat convenient and when I don't have to pay, it's somewhat worth it. But after this I'll happily pay more for a good job somewhere else. read more

The employees are very friendly and helpful but that's as far as it goes. I had the full detailing done $129.99. The vacuum job was mediocre, still had leaves on driver side floor, did not wipe down steering wheel as it was still sticky, dirt was still on the area around the cup holder which I had to wash off, did not empty my small waste basket by seat, left the items I had behind seat in a pile in the middle of the floor, the outside still had water spots here and there (they were to wax the outside). I suppose I would not have been so picky had it been a regular car wash but not when you pay for detailing. I had heard others say they do not do a good job and now I know. read more

I went in at 2:00 on a Friday afternoon to save time. I got the $50 cleaning package and was really let down. The outside was cleaned, but the inside was barely wiped down. I know this isn't the $100 package, but for $50 I expected more. They vacuumed, but nothing else. So, next time I will save 40 minutes and $50 cleaning it myself. I'm really disappointed. Plus, all the quarters I had in the car were gone. This was just fucked up. read more

Unfortunately there are not many options in the area and I always end up coming here. Today too much pressure on buying the monthly subscription and I already had it twice and cancelled because I don't really use it. After an upset and aggressive salesman I felt uncomfortable. Then waited for the service and I asked worker lady , very politely if they were coming soon, (10 minutes already with no clue), I asked for some help, she was also kind of rude. I decided to leave and complained with the manager. I wish I had a better experience as a customer read more

Tuesday at 5:30 got right in for an interior/exterior wash. No lines and friendly staff. Shopping inside for gifts and fun household decor. $50/mo gets you this service and unlimited exterior! read more

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Always pasted by this nice looking car wash and turned in to get a wash. It costs $54 plus tip and the wash was done. Everyone who works here were very friendly. The only problem my car still looked dirty and they washed my car again and it was still dirty. They asked for $400 more to polish car to take small tree sap stains out. I believe them, but decided this place is too expensive. read more

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One of the worst car wash experiences I've had. I was stuck behind a customer discussing premium services with a salesperson, and when I politely asked the sales person whether he can continue his conversation on the side, he completely ignored me. The salesperson continued the conversation for over 10 minutes while I remained boxed in, with another car behind me as well. Instead of resolving the situation by asking the customer ahead to move, they eventually made me do a very tight and inconvenient U-turn just to leave. I reported the incident to the manager, but no one ever followed up or offered any explanation for the salesperson's behavior. I was a regular customer there but I never went back there since the incident. The car wash on Capitol Expwy and Fwy 87 is much better. No wonder these guys have a 2.0 rating. They don't care about customer service. read more

$54 for a car wash. Need I say more? Absolutely rediculous. Then there's the hard upsell...I told the employee 3 --- yes, 3 --- times what I wanted. Then I asked the cashier if prices went up recently and she was instantly defensive saying "I don't make the prices". My response: that wasn't my question. When they said my car was done -- the back hadn't been vacuumed and there was soap or drops of cleaner that hasn't been wiped down on the inside of the car. I'll be washing my own car going forward. It's time outside caring for something I use every day. And I wont try to upsell myself!!! read more

Customer service is the main issue. They really try to push the membership on you, and when you say no for the final time, they take it so personal and come off as rude. Dude would not stop trying to force me to purchase the membership. read more

I've been going to this car wash for 5+ years. Today, I had my SUV washed. I paid $49, to make sure they vacuumed and wiped down everything inside (I was too lazy to vacuum myself). They did NOT. When I opened up the back it hadn't been vacuumed at all. Also, the headrests and doors in the back were also not cleaned. This car wash used to do a good job. Not anymore. I wont be going back. read more

After some good reviews, I decided to try my first car wash at Classic Car Wash in Campbell. The place is beautiful and very well maintained, but the service leaves something to be desired. I chose the full service for $50.00 and noticed some spots that weren't cleaned on my car (see photos). I confess I was a little disappointed, but the overall quality is good. read more

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This place used to be such a great car wash location and chain but their service has severely gone downhill. It's unrecognizable at this point with how horrible it's become (this is for the folks working the outside portion of the location- not the super kind folks working the cashier and the service inside). We used to have the monthly full service membership but had canceled with the guarantee we would be able to have the rollover interior/exterior credits available to us as long as we kept the exterior membership (we had several credits) - we were mislead! They ended up charging us the full amount of $55 as if we didn't even have a membership and the main man, who I believe is the manager at this location, was incredibly rude about it after I said I was not interested in upgrading again. He scoffed and rolled his eyes and basically insinuated I was dumb because I would not re-upgrade our membership. Such a scam snso disappointing. If I had the chance to leave I would have but had multiple cars waiting behind me in queue. Once inside, I paid the ridiculous amount on top of our monthly membership and canceled on the spot. Lastly, when picking up our car, they didn't even vacuuming the trunk or wiping down the backseat. I had to let them know to fix it before taking off. The guy was clearly annoyed he was told to fix it- absolutely ridiculous for the cost and their performance. We will be taking our service elsewhere moving forward. read more

Quality wash for what you pay for, but damn near feels like they have time-share representatives trying to sell you their monthly service!! These guys will LIE just for you to purchase, rest of staff is A+ read more

If you want to spend money to fix your car after receiving an aggressive car wash then go ahead and sign up or go through that car wash. I know how to spend a couple hundred dollars because to fix the molding on my front windshield. After speaking with Sebastian, he use some pretty interesting words with me and try to blame me. He saying he has footage I have footage of course they will not do anything to help me other than to cancel. Please please please go anywhere else other than this car wash. It's extremely aggressive with the wash and I will attach the photo to show you what happened. Also my before. Side note, I should've listened to my boyfriend. He told me that a while back they had scratched the top of his Volkswagen because the wash is so aggressive . Of course they will deny that as well, which is why he didn't bother he just didn't go back. Lesson learned read more

Classic Car Wash - Before - Car Wash Near Me - San Jose, California

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If I could give them -10 stars, I would. I pull up and there's one car ahead of me in one of the express lanes. The other lane has a few cars. Both of us stay put. Then an employee tells both of us to back up and move to the longer line--so we do. There's no sign saying that first lane is closed, and it's a busy Sunday. While I sit there, cars keep coming straight off the street and glide right into the "closed" lane that now looks empty. My line doesn't move. At least 20 cars come and go that should've been behind me, and still nothing. Finally the car in front of me pulls up, clearly complaining, then moves on. My turn. I explain the situation to the attendant--just to point out how messed up it is, not expecting anything. He says "hold on a minute," so I assume he's getting a manager to maybe offer a free wash or something. (I wasn't asking for that, just thought maybe.) The manager comes over and says, "How can I help you?" Excuse me? You either know the situation and have a resolution, or don't waste my time. I repeat everything. He barely apologizes. I tell him I'm leaving a one-star review and he basically shrugs--something like "that's cool"--which shows exactly how little they care. What a waste of time. I've been coming here for years, but this left a bad taste. I'll probably still use them since they're in my neighborhood, but I won't be tipping anymore. read more

The reviews might make people think that this place is awful or a scam. I think it's great but you have to understand what you're getting. The reason to come here is if you want an interior AND exterior car wash, and you want to grab a snack or at least relax in the shade while it's being done. Exterior only? Chevron drive through is just as good and cheaper. Interior detailing? There are places that will do a better job. But if you want someone to vacuum up your kids crumbs from the back seat and wipe your dashboard, plus clean all of the essentials like windows and mirrors, this is a good deal. And they're pretty efficient, too. And again - the reason to come here is because you can browse the gift shop, grab a snack. Or relax in the shade by a fountain while your car is being washed. That's what keeps me coming back. I'm not looking for the most clean car possible. I'm here because getting a car wash is a necessary chore, so I may as well enjoy it. read more

Worst place ever The manger there is so unprofessional and holds grudges against workers, I do not recommend. They raise your prices for members ships without telling you, customer service is really bad. I definitely do not recommend this place save your money!! read more