I have been going to this dry cleaner for 10 years and my husband and I both find this family business to be excellent, friendly, competent, service-oriented. I've never had a problem with their cleaning, and I have also had several pairs of pants shortened there and the quality of that work was excellent. read more

Thank you sooo much to the folks at Classic. I was so stressed about two bridesmaids dresses that just didn't fit right and Classic tailored them to perfection. They fit like gloves, I'm so happy. On top of that they're just very kind and professional there. Thank you thank you! read more

So tired of broken buttons and over priced service. Don't be fooled by the convenient location and bright spacious interior. Classic Cleaners eats shirt buttons for lunch and will have you pay to fix them! Bottom line is that you can't assume your garment serviced here is ready to wear, which is kind of the whole point, isn't it? So if you are going to do business here, be sure to allow repair time and check your garments (especially buttons! front, cuff, collar, etc) before you leave. They do, to their credit, get the fabric clean, and I imagine it is an easier process when you don't give a care to obstacles like buttons. But as a customer paying a premium for their service, I think it is reasonable to expect that a garment serviced is ready to wear. I can say without exaggeration that, over time, well over half of my shirts have had buttons get broken or go missing here--especially painful for unique accent buttons. I have let it slide telling myself that it comes with the territory, but it has gone too far. My most recent and final experience there: I wore a seasonal shirt and brought it to classic cleaners for service, then returned it to my closet straight from picking it up. Being seasonal, it remained there for a while, still in the plastic bag, with tags and their "classic cleaner" paper cover still on it until I recently pulled it out to wear it. When I did, I found that all four(!) cuff buttons had broken off in one cleaning, two even had sad, tiny pieces still in stitched in place. I *needed* this shirt and made do by rolling the cuffs for the evening, but brought it back the following week. I asked if they'd be willing to remedy the situation for me. They first had me pay for waiting items before answering me saying that it had been serviced too long ago for them to do anything about it! They offered to fix it for $3 a button. That's $12 to fix a shirt that they mangled. Unbelievable. They are the only dry cleaner we had been using since moving to this part of town, but you better believe we will be going out of our way to take our business elsewhere. read more

Looks like this store is underrated seeing all the negative reviews. Well, here's a positive! I'm very happy with this dry cleaning store. They also have tailoring service at Classic too. (I've taken my clothes to their other location as well "Best Cleaners & Tailors" in Brookline on Washington St). They are both a family-owned and operated business with all the machines in the back. I find that to be helpful because they are able to take care of the customer. I've been to other dry cleaning businesses where it was the hub-and-spoke system and used simply as a pick-up location. I feel that the managers there were not as accommodating because they don't have the power to make a change. Unlike this store, where they can make an immediate change. I remember that one day while I was at Classic, one lady was not satisfied with how her clothes were pressed. I got the vibe that she thought that the whole process was something magical and things will be absolutely perfect- it's not. There were bound to be some small wrinkles in the clothes. I thought the manager would be upset with her because she didn't understand but instead he said that he'll take back all her clothes to press them again and will leave it out of the bag for her to see next time before bagging it. I felt bad for the manager because the lady was yelled at him and yet he was being super kind to do this at no extra charge! I have taken my clothes here for two years and I haven't had any problems outside of what is normal. I've asked a few times for them to repress the major wrinkles. So, check before you leave! I think the prices are reasonable and would highly recommend them. The manager likes to chat and is friendly. Oh, and I have two tips: 1. Calling in- When you call, make sure you are not on the phone's speaker because it's hard for them to hear on the other side with the customers and machine's noises. It helps them if you speak up! ^^ 2. Labels- For men's shirts, they use a sharpie to write on the other side of the button placket. You can request them to pin a ticket instead if you don't want them to write on the shirts. All other items are pinned. -- This has been a review that I've kept putting off. Since then, I've moved to Sacramento. I can't find one that as good as Classic Cleaners! I need to move back to Boston. lol read more

I'm surprised about the low average rating too - they have always been really nice when I've been there and I have had suit pants hemmed and tailored there several times and they've always done a meticulous job. I get it about the minimum $20 charge, but that's really more about the fact that credit card companies gouge small businesses rather than the owners there being too focused on money. A lot of small businesses have a minimum charge that they request - a hassle but with so many ATM's within 2 blocks, I don't blame them. read more

Yes, the $20 credit card minimum is rude - you might as well put up a sign that says "we like dollars better than customers." Cause, I get it - my family has a small business - on small purchases, you may just break even rather than profit (i.e., less than $5) for credit card sales - but $20 is ridiculous and really consumer unfriendly. Some people don't like carrying around a lot of cash. The dry cleaning is fine, no outstanding in any particular way and service can be hit or miss. The tailoring is expensive and mediocre. Of course, one always wants to support a local business, but, no question - if this is my alternative - I'm schelping my stuff to my less expensive, better quality tailor in Brookline. read more

I tried this place because I live in JP and like to support JP businesses. However, their dry cleaning is just standard/normal and I find their service lacking. I have weekly dry cleaning and every time I would come in to pick up or drop off-- I would have to sit around and wait for a few minutes before anyone would even come to the front desk to help me (and yes they knew I was there-- not really sure what they are doing back there..)! I suppose they are somewhat friendly but if there is ever anyone else in the place they are sure to be chatting it up with them at the expense of a speedy check out for their other customers. I guess it's a good place to go if you are friends with them but if you are looking for quick service I would not go here. I also agree with one of the other reviews that the credit card minimum is annoying. read more

We were very happy when Classic Cleaners changed hands. Before then, our clothes smelled of dry cleaning fluid, and we ended up switching to a different dry cleaner. We tried them again after the change, and our clothes no longer smelled. We became regular customers. They are always friendly and professional. I hope they survive the pandemic! read more

All the ups and downs of a local mom and pop shop. Ups: Friendly, charming, right down the street Downs: Very long turnaround on cleaning compared to chains or downtown shops. Tailor/alteration services are spotty. Expensive. Credit card minimum is insulting. Bottom line: I'll keep using them, but wish I had another option close to home. read more

They brought a pair of drowned, chewed on (Senegal parrot), grey UGG boots back to life - okay, they aren't alive; but they ARE comfortable, wearable and darn good looking. Disastrous storage flaw, when a roof leaked above the carefully, stored boots from last May until January 15th. Boots were literally filled with water and mold and yuck; and one step from going out with the trash. And Classic Cleaners saved them! Now they are dry (a huge improvement), soft inside, flexible and almost too pretty to wear. Almost! They will face their first snow of 2019 in less than 24 hrs. A much better fate than being in a landfill! read more

My jacket and (expensive) dress shirt came back smelling horribly, like a cross between cigar smoke and dry cleaning chemicals. It was so bad, the person I interviewed with an hour later actually noticed the smell. I was mortified. They also have a credit card minimum of something like $20; what is this, 1980? The lady at the counter pointed to the *outdoor* ATM across the street, where I was charged $2 to make a withdrawl. I'm highly disappointed in the yelp review claiming they're excellent. It's the worst dry cleaning service I've ever used, in three different towns over half a decade. NEVER have I had items returned smelling of ANYTHING! read more

I'm sick of these guys. Just a relic of a place with no clue on how to run a customer service oriented business. Time 1 - Keep me waiting for my shirts for half an hour because they misspelled my last name on the ticket. Time 2 - Can't resole my shoes because the guy that does it is on vacation until the end of next month? Who vacations for a month? Come on guys, it's not 1975 anymore. read more

I'll reaffirm the comments below about the curt and sometimes rude service under the new owners. The prices have always been a bit high but Michael did good work and offered fun banter. New owners raised prices even more and aren't pleasant. I'll be taking my business elsewhere. read more

New staff are horrible. Unfriendly and rude. After years of hassle free, they lost special buttons that are used on my shirt and were very non apologetic. Will take business elsewhere. read more

Where to begin... They're getting 2 stars ONLY because of how friendly the woman usually working the counter is. She's GREAT, and easily remembers every customer! Now for the negatives... 1. While the woman behind the counter remembers every customer, she DOESN'T always give you your whole order. I had a shirt "go missing" there for about a week, until I stopped back in to drop something else off and she happened to find it. 2. The man who does the alterations is a JERK. I asked for a pair of pants to be hemmed. I also asked for him to leave them a tad long, since they weren't slim fit. He looked at me like I had 3 heads. THEN, when I came to pick them up, I asked to try them on. He gave me such attitude, and then I tried them on and he had hemmed my pants to above my ankle bone! I was in such a rush I didn't have time to get them fixed, but I had a feeling even if I did that I wouldn't have gotten what I wanted, so I went to a different tailor. 3. Their prices are extremely inflated for what you're getting. They got some great stains out of a white shirt, but beyond that, they do an average job but charge about $1-$5 more than other places in the area. If you're not in a rush for cleaning, bring your dry cleaning to Clean Getaway, they clean your clothes for a lot cheaper. Go someplace else, I bet it'll be much better. read more

Surprised about the new ownership though happy that the old owners are retiring. However new management has homework. Train your customer service person to be friendly and not have an attitude. Would have been nice to ask about marking my shirts with sharpie before doing it. read more

I have started going to Classic cleaners for my personal dry cleaning ever since I had a negative experience at a downtown dry cleaner. Since they close at 5:30 pm daily, I usually have to pick up and drop off only on Saturdays, which is fine. Their prices are good and the turnaround is usually 2-3 days, which I obviously doesn't matter to me. I have also had them hem a few pairs of pants. They did a fine job and I have had no issues and it has been 6-7 months. The hem is straight. Pricing for tailoring is in the medium price range. The $20 credit card thing does suck, but there's a Bank of America and a Citizens Bank just down the street, so it's not a huge deal. They'll also let you prepay for orders if you're picking up and dropping off and don't have the cash. Overall, fine place. Fine customer service. I'll keep going back. read more

I've never used Classic Cleaners for their dry cleaning services. Instead, I take my favorite pairs of shoes to have repaired. The staff are friendly and I was told that they send shoes out to be fixed and usually takes about a week. Generally, I'm satisfied with the results. They charge a minimum of $15 even if all you need is to replace a buckle, more if you have extensive repairs. read more

About a year ago, I dropped off my one of my favorite leather (or not) bags to be cleaned. Sadly I was mistaken and the bag was not leather. Somehow, the 'leather experts' were also tricked by the purse-- they said that a 'real leather' sticker came off another garment and so they did the leather cleaning treatment. Long story short, the bag was ruined beyond repair. My husband was the one who tried to pick it up, and said it was not a pretty sight. They did pay me back for the bag. Still, I will not be returning. read more

I'm not sure why the average rating is so low. This is a family owned-and-operated business. Their work is fast and cheap. I've been gong here for three years, and have never had a bad experience. The couple that owns the place is sweet, and they always have a treat for my pit bull. They've accomodated me plenty of times in emergency/rush situations. read more

I only use them for cleaning services, and so far my experience has been fantastic. The people are very nice, and my clothes come back neatly pressed. They've also tightened loose buttons for me. The credit card thing is pretty annoying but with there being a dozen ATMs in the vicinity this seems like less of an issue. read more

I will not be using this dry cleaners anymore. Since they close at 5:30pm daily, it is next to impossible for me to get there during the week to drop off/pick up, but this is usually fine because they are open on Saturdays. This go-around, my jackets/skirts were ready on Thursday, but I was planning to get them today (Saturday). Boy was I mistaken. I went to the cleaners at 4pm on Saturday 8/4/12...their hours are 7:30am-5:30pm Monday through Saturday...however no one was there when I arrived at 4pm on a Saturday to retrieve my clothing. Not only that, but there was a sign posted on the front door stating "Closed Monday August 6 through Saturday August 11 for vacation. Will return Monday August 13." WHAT?! I actually had to stand there for a few minutes to make sure I was not losing my mind - it is Saturday August 4th right? It's not after 5:30pm right? This sign says they are closed for a week starting Monday August 6th right? WHY IS NO ONE HERE?! So needless to say I will not be back (except to get my clothes on August 13th of course) and I will definitely be doing some interesting mix-n-match combos to work this week. Thanks Classic Cleaners! read more

I think I keep forgetting how meh this place is because it is so very close to my house. They are way too expensive, do crappy tailoring and have very slow service. On the plus side they are super sweet and convenient. read more

This review is for tailoring. I just picked up a pair of jeans that I had hemmed here and I am so disappointed. I had the jeans hemmed for a specific pair of shoes and they came back two inches too short for the shoes I wore for measuring. In addition, these folks do not reattach the hem. My old tailor would fold the pant leg under and sew the original hem in place to preserve the detailing of the jeans. At Classic Cleaners they simply cut and sewed, and there is also loose thread trailing off. I own a sewing machine. I can cut and sew hems. I brought these jeans in to Classic Cleaners because I expected a professional tailoring job. I even read the other poor reviews of their tailoring and thought, "It can't be that bad." But yes, it can. I can't afford another pair of jeans and the ones I have are now ruined. Even though the folks that run this place are friendly, I will not return here because their work is poor. I just wish that if they couldn't do a professional tailoring job, they wouldn't offer the service. read more

Classic Cleaners has always done excellent cleaning work for me over the years. They restored a silk blouse that a Zoots in Weston had ruined. I've never had them do tailoring so I don't know about that. read more

Haven't been here in awhile, but it's so close! They did a great job on my down vest for a reasonable price ($7) on the body oil marks on inside collar and pocket edges but surprised that it came back scented. Is this standard? Not sure I'm a fan. I hope the scent disappears quickly. And it seems strange that there are no other reviews in 2016 or 2017? read more

First let me say that I have been doing business with Classic Cleaners since 1996. Classic Cleaners was a family owned and operated business in the JP community since 1953. The quality and service were outstanding. Approximately 2 months ago, the business was sold. As sad as I was to see the original owner go, I like to support local business and decided to give the new owner a try. I had the most HORRIBLE experience that I can remember. I stood at the counter being ignored for over 5 minutes as the clerk walked and forth on the telephone. When I was finally acknowledged, I was addressed in a very rude and arrogant manor. The clerk ripped the slip out of my hand as he went to retrieve my dry cleaning all the while continuing his conversation on the telephone. He tossed my dry cleaning on the counter and rudely asked if I had clothes to drop off. Needless to say, I had had enough. I gathered up my clothing and said what I have to drop off will be done so at American Cleaners down the street. To add insult to injury, they did a lousy job on my shirts. I would give them "zero" stars if it were an option. Do not use Classic Cleaners unless you like abuse and poor quality! read more

Came in today with a broken tent zipper. On the phone the day before he was confident he'd be able to replace the whole thing with some special order long zippers. He took one look at it and fixed my zipper on the spot. And I was about to go spend $100 on a new tent. Thanks Classic Cleaners! read more

This place is very expensive and they aren't that fast....there are plenty of other options in the JP area that are worth trying, IMHO.

ZERO STARS. DO NOT TAKE YOUR CLOTHES HERE! I REPEAT, DO NOT TAKE YOUR CLOTHES HERE. I took a brand new (worn once) sweater to be dry cleaned and it came back ruined, with holes in it, one small hole on the sleeve, and a huge 2-3 cm hole on the back panel. The guy said he could fix it at no charge and that you'd only be able to tell from the inside. I didn't think I had much choice in the matter so I let him do it. BIG LIE. You can absolutely see where the hole was/is. When I said that it was unacceptable he said that he would give me my money back for the cleaning but that he wouldn't buy the sweater. He said it was the manufacturer's fault for putting a clasp on the sweater. Excuse me?! Isn't that what dry cleaning is for???? For delicate/special items that need to be handled with CARE?! The guy would not listen to reason, becoming more and more rude and condescending, and then the woman behind the counter joined in. When I said I certainly would never bring my business there again they basically said that they didn't care. WORST BUSINESS AND CUSTOMER SERVICE EVER. I will be calling the better business bureau... read more

Too expensive for standard service and inconvenient hours. Asked if they could clean an expensive faux-leather jacket and got a dismissive response. Hard to get to when you work 7am-7pm... On the plus side, easy to get to; drop-off service available (never tried it, but they were friendly when I asked about it). read more

I was disappointed to see Classic Cleaners under new ownership. The woman and man at the register were pleasant enough, but I found $15 to dry clean a pea coat extremely expensive. Good to know about the $20 minimum credit card use, since I was not advised of this when I went in. I'll make sure to bring cash during my pick-up and take my business elsewhere! read more

I have been there many times when they are supposed to be open and no one is there. I have also been there when I can hear people in back and no one comes up front for five minutes or so. The final straw was when they gave our shirts to someone else and it took a week to track the five shirts down. There was no apology, no refund, no credit. I feel like the only reason they stay in business is because of their convenient location. read more

Over the past year I have happily been bringing my ladies shirts to be laundered here and paid what I felt was a reasonable price ($2.75) per shirt. I was at first surprised by their $20 minimum for credit card payments, but once I knew about it I just made sure I was always prepared with cash. And while they weren't ever the friendliest, I never thought too much about it. Recently, however, when I went to pick up my shirts (the same shirts I have always brought in) I was charged $5 per shirt - a significant mark-up from before. When I asked about this change, not only did they say that this has always been the price (which is simply untrue) but when I calmly stated that I would definitely be taking my business elsewhere their response was simply an infuriating "Have a nice day." Seriously?! I understand that women usually get price gouged for dry cleaning, but almost doubling the price from one week to the next is just ridiculous. An easy response would have been for them to honor the cheaper price (that they had in fact noted on my drop-off slip) and to make sure that I know the new price moving forward. But since they simply don't seem to care about keeping their customers happy or loyal, why would I continue to patronize such a consumer unfriendly establishment? Try Centre Cleaners instead. They charge only $3.15 to launder women's shirts and are much friendlier. read more

I got my two pants and two jackets dry cleaned. To my surprise, this was the best service I ever got. My jackets were almost like new ones, clean, bright, and shining, and this never happened when i got them cleaned elsewhere. I don't know what magic they did, but it was just perfect. I am not sure where some of poor ratings are coming from. In terms of the quality of their work, this is the best cleaning service ever. read more

Brought a rather expensive imported French beret to them for cleaning.When I picked it up ,the man told me that there would be no charge since they could not clean it because of the material used in the inner band.I thought they were being honest and helpful. BUT BEWARE. When the cold weather came & I took the highly prized out of the bag in which he put the beret for me,I found that it SHRANK. Upon my return with the beret,he told me that he did not clean it. I fear ,to save face, he had to deny it. Business ethics-forget it. Hnesty-forget it. If you have no problem with this. Take your precious clothes there to be cleaned...there's always a first time! read more

Great place for dry-cleaning. Family-owned, and has been in business for years. Workers are extremely friendly, know many customers (including myself) by name, and always try to accommodate you in any possible way that you need to be. They are really good about rush orders . I've never had an issue with them and I have been bringing my cleaning/laundry there for over 5 years. Prices are fine, and although the $20 credit minimum is a hassle for customers, it is understandable because the credit card business rips companies off. The overall point of a business is to make money; therefore I see no issue with them having $20 credit card minimum. Plus, if your pick up order is under the $20 minimum, but you're dropping off as well, they let you pre-pay for the drop off order along with the pick-up order, so that you can make the $20 minimum. read more

Rude, mediocre and WAY overpriced. Brought my daughter's prom dress forc alterations and cleaning. Cleaning charge was $35 due to 'special fabric'. Really? A common poly blend is special? Asked tailor to save piece of fabrics she cut off to use as hair ribbon. When we picked up the dress the alteration was too tight and the extra ribbon was lost ( thrown out as scrap). Owners were on cell phone whole time, and unapologetic. Told them I would not be back and they actually said "whatever...". Seriously poor customer service and crazy way to drive customers away. read more