I don't usually leave negative reviews, but my experience at Brighton Laundry was unacceptable. While the facility itself is clean, the staff behavior completely overshadows that. I've been to this laundromat many times and the staff attitude is generally rude, however that does not bother me as everyone has their own things going on. However the latest instance is just completely unacceptable. An employee named James was openly rude and discriminatory toward a deaf customer -- my mother. He spoke to her from behind, then snapped and rolled his eyes when she didn't respond--despite the obvious reason being that she couldn't hear him. Instead of showing basic understanding, he escalated the situation with unnecessary attitude. On top of that, they shut off the lights and force customers out right at 8:50, even if machines are still running--despite starting them well before the final call. We were rushed out mid-process, which is incredibly frustrating especially when we just spent $100 worth of laundry at this facility. Most laundromat's I've been to in the past at least let you stay a few mins past close if you have less than 10 mins left on the dryer. To make things worse, James continued yelling at us in the parking lot after we called out his behavior toward the deaf customer. No one should be treated that way. Clean space or not, the staff's attitude is unacceptable. I would not recommend supporting a business that treats customers like this. read more

I just arrived home in Connecticut after another day of visiting my son at Boston College. Fortunately, for him, my visits include a trip to Brighton Laundry and Dry Cleaning. The staff is so helpful. I have dropped off my son's suit and they had it dry cleaned overnight. Today, I finished three weeks of his laundry in under two hours. If you're looking for a place to do laundry near Boston College, this is the place to go. read more

I came to pick up my alterations and the guy literally looked at me, shut the lights and door in my face 20 minutes before closing time!!!!! Much as I knocked then he would not look it budge as if I was non existent and this was normal??? Absolutely repulsive attitude and behavior and he certainly should not be at a front desk!!! read more

Bad people! They lose garments then blame the customer. 20 year customer yet these folks have no ownership of their process that they seem to sub out. Do yourself a favor and avoid these charlatans or else triple check what u give them and what they return upon pick up. We took them at their word but when we got home an item was missing... it was clearly marked on their receipt... when we went back they insisted we lost it in transit... no BS!! Bad people!! Never will return to these thieves!! read more

I have brought in almost a dozen pants to get hemmed here and am always satisfied with the service and value I receive. I recently brought in some pants for some large alterations and the seamstress was able to bring in pants that were about 5 sizes too large in the waist to now I can wear them without a belt. Can't recommend the work done here enough! read more

Best. The very best. Laundry, wash and fold in this area. Zoie, and all the staff at this establishment do an incredibly wonderful job at doing wash and fold, dry cleanings. The quality of their work is above and beyond anywhere else. I have recommended this place to my friends and family. They go above and beyond to do clothes quickly and beautifully but if you have a tight deadline they will do their very best to meet, even last minute. This establishment is like a family in our community. 5 stars EVERY SINGLE DAY. Thank you read more

I drop off my clothes for wash and fold purely out of convenience. The guy who is usually at the front desk looks like he hates his life and everyone. He will literally just stare at you while youre struggling with a load of clothes, unable to open the door. Never uses "thank you" or "please" and he's probably never smiled. Ever. Horrible customer service. read more

The woman that does the sewing is friendly and personable, however the guy who works the front desk is one of the worst retail people I have ever had the misfortune of interacting with. I go in for an alteration and he says it's not possible so I go ask the woman and she says it's an easy fix. On my next alteration I go in to pick it up he says it's not ready and then doesn't give me a time to come in, leaving me no knowledge on when my clothing will be ready. He seemingly wants then cleaner to lose money and be a sour ass to every customer he sees. DO NOT GO TO THIS CLEANER AND IF YOU DO TALK AS INCOHERENTLY TO MAKE THIS GUYS JOB HARDER. read more

it's the only option for me to do laundry in the area and each next time it's getting more and more upsetting due to the very unfriendly staff - especially one older lady who is very rude every time. Don't recommend this place. read more

Left my clothes for wash and fold but they have Terrible customer service I will never come back. Manager super Rude and my clothes are missing there I bought a new white pants bring to them to wash and my new pants got back from them stained how crazy? read more

I wanted to give this place a chance. The employee mentioned below continues to talk down to me when I come in. They do hold grudges, unfortunately. I had to move it down to a 1 star. Clean place, wonderful alterations/repairs. The best in town. However, the late evening staff was aggressive. Last time there, the staff member approached and came by just to say hurtful, disrespectful things after laundry was loaded. The disrespect I received for starting my laundry just in time for 'last load' or last call, was unnecessary. I was left feeling attacked. I was done with all laundry well before closing, but this did not stop the employee following me out the door to make sure I felt belittled. read more

This place is trash! The balding man everyone complains about is the worst! I've seen him be very rude to people. There is one lady who works there washing and drying clothes I swear she was out get me. One time I was washing clothes and was waiting in front of the larger washing machines until it finished. I immediately opened it up to remove my clothes and she said to me hurry up!! I'm busy! She got the wrong one on the right day because I had it with her. That was the last straw. I've tried to give her the benefit of the doubt when she rolls the cart faster when she sees me walking through the isles etc. Do yourself the favor and don't bother with this place.. It will raise your blood pressure! read more

Great service! Fast and even made repairs to the suit! Open Sundays! Same day dry cleaning.

Very unfriendly operator. You are forced to buy the card to be used on machines. Bad instructions, a person with Ph.D. Couldn't understand... read more

Discrimination and racism, the man refused my service because I am immigrant and from another country, he told me: "I know that you are not local, and do not live far away, I will not serve you and accept your order, go back to your country". Thank God I couldn't give them my things because then I found out from the neighbors that they had ruined dozens of things in the area and owed people thousands of dollars of compensation read more

I live near this drycleaner and go rather infrequently. When I do go, they are typically easy to work with/efficient. However, yesterday I brought by a stained sweatshirt in that had been through the dryer and asked if there was anything they could do to fix it. Although the woman at the front desk did identify that the issue was the laundry detergent dye that discolored it, I found her rather unhelpful. She basically told me there was nothing I could do for it because it had already been through the dryer. Later that day, I went on youtube and used white vinegar and cold water to get the stain out. It worked almost instantly. While I understand there may have been nothing she could do for it on her end, I feel she could have been more helpful and provided some guidance rather than just dismissing my issue. I found the interaction rather frustrating and was ultimately able to solve the problem myself. read more

Very friendly, Great pick up Very trustworthy staff would continue to use as long as i live in community read more

I thought about holding off on posting here because the lady at the front desk has always been kind and helped me with some buttons no charge. But then I saw how many posts on here were about this ***hole in the pictures on google reviews and after reading through them--I think my story tops most of them--sadly. Beware of that a**hole and this place. I drove over and arrived at 8:34pm on a Thursday to pick up two suits for a trip an important meeting I was flying out for at 6:00am the next day. I called before I came to check it was open and nobody picked up but obviously I needed my suits so I drove over. Mind you the hours posted on the door are closes at 8:50pm. I pulled into the driveway to see one light on in the far back turned off by that ***hole. I called again and heard the phone ringing. I then started knocking on the door and after about three minutes he came to the door exasperated--mind you 8:40pm at this point. "What do you want, what are you doing?" Obviously I said, "I'm here to pick up my suits, I need them for my trip tomorrow." And he said, I'm sorry we're closed. "You're not and I've been here since 8:30. Please give me my suits." Too bad. I cashed out the registers." He then started lecturing me about coming at the right time blah blah blah. I even leveled with him and said "hey man, person to person this is a really shitty situation and I have no other suits for my trip tomorrow. Have a bit of sympathy." "Be more responsible with your stuff" he said as he drove off over the curb. It was 9:15pm there was nothing open--I drove to TJ Maxx on the off chance they would have something my size--and there was nothing. I was now flying out to meet a very important person and I would have no clothes. I had to buy a suit with very little time in downtown Chicago where I'd never been before. read more

Brighton Laundry & Drycleaners - Sewing & Alterations Near Me - Brighton, Massachusetts

Really solid laundromat, one of the more affordable ones in the area and have not had issues with dry cleaning either. Took a handful of shirts for dry cleaning and some pants for a repair and everything got done in a reasonable amount of time. They also have a parking lot which is a HUGE plus read more

I brought a bridesmaid dress in to get altered and the alterations ended up being more complicated than expected. However, my alterations were finished quickly and I am amazed with the seamstress's work! My dress fits perfectly and the staff was so pleasant and professional throughout the whole process. The seamstress took the time to explain her work and what alterations needed to be done which I really appreciated. She put so much attention and care into her work and it shows in the final product. I will definitely be coming back for any alteration needs I have in the future. read more

It's a clean place with nice washers/dryers, however at any given point at least 1/3 of the washers are out of service, which can be a real inconvenience. As far as the customer service goes, all of the ladies that work there are always extremely nice, however one of the men who runs the main counter is usually extremely rude. Besides that there's always places to sit, there are some outlets, and parking is always plentiful, even during busy times. The card system is extremely convenient, too. read more

The machine are so bad, stuff is so rude One of my worst experience.i will never do my laundry here ever again. read more

i've been consistently taking my clothes here for their wash/dry and fold service on Wednesdays (discounted: $1.25/lb) and they are always quick and clothes comes back perfect. all of the staff is very helpful as well. read more

I rarely get anything dry cleaned; typically just our winter jackets every year. But we have been receiving their wash and fold services for years and it's always great. The fact that they match my socks it worth every penny. We typically bring it in on Wednesdays because it's a little bit cheaper per pound. I have also gotten a handful of items altered here and it is always done with care and precision. Highly recommend! read more

Nina G, let me politely disagree with your review. During the shortage of masks, Brighton Landry and Drycleaners staff were making masks non-stop. The sewing machines were humming and the scissors were cutting as fast as they could. Zoi was almost in tears today when she showed me Nina G's review. Long standing customers are free to drop off and pickup their own bins from the front and back- and Zoi explained to me that is what you saw. That person was not an employee. She's upset because of all the hard work she has done on the masks. Essential businesses that interact with the public have risks posed by customers conduct beyond their control. read more

We started using the laundry in 2022 after my husbands hospital stay. We use the pickup and deliver and it has been excellant. The clothes are always well cleaned and foldeed the next dt. The staff is wonderful and give great service. I would recommend it. We had done some dry cleaning before and that is how we knew about the service. The higgins"s read more

Once again, Zoi (I hope I'm spelling her name correctly!) and team have saved me from a wardrobe conundrum! In December, I went to the staff at Brighton Laundry & Dry Cleaners with two challenging asks - and of course, their alteration skills were top-notch. Ask #1: Holiday party dress. For this dress, they took in the sides, adjusted the ill-fitting top and altered the neckline into a deeper 'v' (see the pictures for a 'before and after'). Ask #2: Custom winter gloves. They also made me two pairs of custom gloves for the winter, as I cannot wear standard gloves. I greatly appreciate their attention to detail - it makes all of the difference. I live in the heart of Boston, and it is ALWAYS worth the drive to bring my alterations to them. They provide high-quality work for a fair price, and they often work very quickly. I never have to worry that I won't like what I get in return. I will absolutely be back. Thank you again! read more

Brighton Laundry & Drycleaners - Sewing & Alterations Near Me - Brighton, Massachusetts

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I was hesitant about going to this laundry facility due to the reviews but had one of the higher ratings. I have been three times now. Yes there are multiple machines being used by staff- get there earlier than later. The facility is very clean and I have not seen or heard staff being rude to myself or any customer. The machines wash and dry with no issues. Obey their rules and no problems. read more

Been there a few times, and each time has been really uncomfortable or frustrating. Not to mention the cheapest you can get a small load of laundry done for is at least 9$. Highlights include a scam of a payment system, low quality machines and overpriced dry cleaning. What really takes the cake, however, is the younger, balding man who is often working. I have watched him snap at and condescend to nearly everyone who comes in, every single time I come. He must be a family member because I don't know any sane manager that would allow his behavior in their business. Had potential, but after a few experiences there realized I'd rather drive 15+ extra minutes than deal with their 'customer service.' read more

Staff extremely rude and bad tempered. One threw a cart at my car for not bringing it back in after telling me to hurry up and bring it back when I was loading laundry into my car. read more

High quality tailoring and dry cleaning at an affordable price. So kind and honest! I once brought in a dress to have a zipper replaced and they realized they could fix it instead and charged a fraction of the original quote! I've started bringing in clothes to be altered and fixed. I also had them change a tunic into a shorter top. Highly recommend! read more

Not sure what the unfriendly reviews are about... I've never had a bad experience at Brighton Laundry and Dry Cleaners. I have been doing my laundry at this laundromat for the last 3 1/2 years and have not had any unpleasant experiences. There are many laundromats that are closer to home but I always make my way to this one. The weekends (from what I've noticed) are ALWAYS busy, so prepare yourself if you plan on doing your laundry over the weekend. I've never had a problem on a weekday after 4PM so that's my typical go-to. I recently started bringing some of my clothing here to get dry cleaned (something very new to me since I usually stray from "dry clean only" items), and I have to say... I am super impressed. I had a shirt that had weird oily stains all over the front and back that I couldn't figure out how/when they got there. They told me they'd get them out, and they did! I've heard horror stories about getting clothing dry cleaned and I have no worries about bringing mine here Thank you, as always for the great service and having such an awesome/convenient location. I'll be back... 100%. read more

Had such a positive experience yesterday. The staff was very helpful. The coin less system is so great. I will be back soon.

These people run a good business. I had a suit getting dry cleaned and I got caught out late running errands and wasn't going to make it in time before they closed at 10pm. I had a fight to catch at 5am the next morning, so I needed the suit that night. I called in a panic and of course they couldn't keep the store open late, but thankfully they were generous enough to offer to have me pay by phone and leave the suit concealed outside the shop for me to grab, if I didn't make it before they left for the night. I arrived as they were locking up, and we handed the suit off anyway. Most businesses wouldn't go out of their way on behalf of the their customers like Brighton Laundry did for me and I thank the kind staff for excellent customer service and will certainly continue my patronage for all laundry and dry cleaning services. They also have an extra deal on Wednesdays where they wash and fold your laundry at 1$/pound--great if you're in a rush or just feel like getting pampered once in a while! read more

Amazing services and the best prices in the city! I refuse to go anywhere else. They tailor clothing perfectly and are incredibly friendly and professional. Please get your dry cleaning/tailoring done here! read more

I have been washing clothes here for about a year and I keep giving this place a chance. The staff are extremely rude! I see a staff member that replies back to these comments and he's blaming the customers. They take no ownership when something goes wrong. Don't dare use the sink to wash your hands or the caps of your detergent! Your head will get chewed off and they will tell you that you don't pay the water bill! This is such a beautiful laundromat but the customer service makes it ugly Update: The owner has responded to my comment and decided to tell me that the sink is there to wash my hands. So what about my caps? What about when I'm washing my hands and I'm getting scolded for doing so?! I don't complain about their prices and how they have went up. So don't bother me when I'm using the sink! You like to come inhere and respond negatively instead of correcting your rude staff! It's a beautiful place it just so happens that the staffs attitudes suck! *Update* The owner is responding to me instead of commenting on the actions of his employees. Telling me about property taxes. That's none of my business and people shouldn't be talked to about washing caps and their hands when they're paying customers. I was there a few months back and the woman at the register was screaming at a lady at the top of her lungs. The poor customer was embarrassed. read more

Since moving to the area, almost a year ago, I have been using the Brighton Laundry & Dry Cleaners. I had tried a couple of other local establishments, and was not happy with the results. Contrary to other reviews, I have found the staff to be friendly and helpful, unless you cop an attitude toward them. Their machines are always clean, they are constantly cleaning link catchers, washing out detergent ports, emptying trash cans, and sweeping the floor. I have only used the dry-cleaning service twice, and both times, my clothes were done perfectly, and ready when promised. The place is well lit, easy to find, and has - for the most part - ample parking in front and along the side of the building. The prices are very reasonable for washing and drying self service. Only once did the heating element on my dryer load not work. Didn't find out until the timer was done. My clothes were still wet after 60 minutes. When I mentioned it to the staff, they immediately let me move the clothes to another dryer, and used their staff card to let me dry them again. During the Covid scare, I have never seen the staff not wearing the proper PPE. They always have masks on, and insist that customers do, as well. As long as I am staying in the area, the Brighton Laundry will be my "Go-To" place. read more

Brighton Laundry & Drycleaners - Sewing & Alterations Near Me - Brighton, Massachusetts

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Not only is this place unclean and overpriced, customer service is terrible. I washed my comforter and then discovered 5 dirty rubber gloves from the workers in the machine. I asked the woman for a refund so I could rewash, and she blamed it on me instead of the workers that discarded gloves in the machine. She didn't understand why I wanted to rewash since the gloves were now "clean." If you want clean laundry, don't come here. *update to response below: That is not true. The two women working were wearing these gloves when I complained. Although it may be the customer's job to check the machine for leftover clothing, it is not our job to ensure the equipment is clean and doesn't have gloves stuffed in the detergent dispenser. My roommates and I have not been back, and have found much better service elsewhere. read more

Brighton Laundry & Drycleaners - Sewing & Alterations Near Me - Brighton, Massachusetts

I hate leaving a bad review for a small business that I've frequented for over ten years, but as an earlier review mentioned, this laundromat has a serious issue with Covid safety. Almost every time I've had to sparingly go since the pandemic began (about every 2 weeks) there's been a clear issue. Just within the past few days, I've been in the laundromat with an employee who repeatedly worked with their mask pulled down under their chin, even though it's a small space with limited air circulation. I've seen employees with masks under their noses. Patrons with no masks at all. One time a guy, in full view of the front counter, seemed to be taking a nap with his mask pulled up over his eyes. These issues are a safety issue for both employees and customers. Would really like to see this business employ and enforce proper mask wearing AT ALL TIMES so it felt like a safe place to do laundry again! read more

Great machines in a very convenient location. Somewhat overpriced but my clothes always come out clean and dry. However, I've had multiple conversations with different employees here and I have never had a pleasant conversation with any of them. I called a few months ago regarding dry cleaning of my suits, and this guy on the phone was very rude about every question I had. I also called today to see if they do ironing, not dry cleaning, and this guy answered and said, "Yes, we iron. We're a dry cleaner." Why do you have to give me attitude? I'm just trying to get your business. If anything you should be happy that I called! Tl;dr: great machines, clean facility, terrible customer service. Update (2/27/18): the ladies that work here are actually really nice. The older European lady (I believe she's the owner) actually fixed a button on my shirt for free. It's really just the tall dark skinned guy that I have a problem with, he works at the cashier. read more