The quality of service was outstanding. My car was vandalized about a month ago, im slightly…read moredisabled, spoke with Sharon, they ordered my glass from Tacoma, took a bit but today Dante and the other gentleman were here to install. Extremely professional, respectful and efficient. Highly recommend this company. Thank you again!!!

Lady at the front desk mad disrespectful and have zero people skills. She deny a service that the…read morewebsite says they do !

Great work and great service. They made an extra effort to…read moreget the needed parts quickly and fixed the problem fast

I took three vehicles to replace windshields and a rear window in a year. I like their quick and…read moreexcellent service as well as a year warranty for chip repair if paid without insurance. They even were able to replace my 33 years old truck windows. Great place to get your car glass fixed.

After losing our mom the day before Thanksgiving, our family was completely devastated. In the…read moremiddle of grieving, we had to begin the difficult process of preparing her home to be sold. It felt overwhelming, especially with two broken windows -- one from the windstorm a few months back -- that needed immediate attention. I called Randy Whitting hoping we could at least get the windows boarded up and receive a quote for replacements. Randy and Derek Thomas came out promptly and handled everything with professionalism and kindness. Derek completed the measurements and provided a clear, fair quote, which gave us one less thing to worry about during an already painful time. On 2/13/26, Donovan Komakhuk and Joe Evans arrived -- even ahead of schedule -- to replace both windows. From start to finish, they were absolutely wonderful. The install went smoothly, and they worked together like a well-oiled machine. They made sure we did a full walkthrough and felt comfortable with everything before they left. What could have been another stressful task during a heartbreaking season turned into one of the most pleasant and seamless experiences we've had. Their teamwork, professionalism, and genuine care truly meant more than they probably realize. We will absolutely be returning customers and highly recommend this entire team to anyone needing window replacement. Thank you all for making a hard time just a little bit easier.

After having the windshield ding "fixed" it looks exactly as bad as before. The tech came out and…read moresaid it couldn't be totally fixed without windshield replacement. Nice of them to tell me beforehand. It's a rental so I just blew $91 for nothing - car company will still ding me. Would not recommend. People were nice, though. I've used them years ago and got better results.

Fast service, best prices in town, and easy to work with. Would recommend. I've had 3 windows done…read moreby Jake and his team. Small owned business so you're supporting local when you choose AAG. Cute pups to hang out with if you're waiting for your car. $320 for a Ford F-150, 2018. Great price and same day appointment!

Took jeep in for windshield replacement, work was done when they said it would be. Price was very…read morereasonable. Person working was friendly. Upon leaving I thought I noticed a new rattle, but it was just the tape they used on the windshield. I won't go anywhere else if I need another windshield.

Best service I've ever received for anything car-related…read more And some of the best service I've ever received. In Alaska, having a busted-ass windshield starts as a right-of-passage, and then quickly becomes a way of life. There is just too much damn gravel up here! Gravel on the roads to act like a crampon for your tires in the winter, then long gravel roads to get to remote Alaska destinations in the summer! I've been driving with a monster crack for well over a year. I dread the price to get it replaced, I dreaded getting it replaced and immediately getting blasted with gravel again. Finally I bit the bullet. I priced it out on Safelite's website and...it was almost a THOUSAND dollars. :( This was without insurance, because I was I pretty sure my insurance wouldn't cover the windshield outside of the standard $500 deductible. Why file a claim to pay $500 anyway? But, upon seeing nearing 1k, I figured, "Why not?" I went to my insurance website and...it was only going to set me back $50, and Safelite was going to come to my work and do the job? What?! I have Geico, and I had no idea my policy included this. I suggest you check yours. Hell, it might be worth factoring in windshield coverage next time you're shopping for insurance! I scheduled an appointment through Geico, and Safeway contacted me soon after. I couldn't get an appointment for a few weeks but, they told me the windshield should be there on Monday and to give them a call and see if they can move the appointment up. I did, and they did! Their communication was strong and effortless. I got a text message (complete with photo) when my tech, Kyle, was on his way. Kyle showed up and was super friendly and explained everything well. In a few hours, I had a brand-new windshield! The whole process was frictionless and easy, I was bowled over. Now I can finally get back to being anxious for when the next gravel-missile is going to detonate on my brand new windshield! Thank you Safelite and thank you Kyle! (oh, and Geico too!)

Extremely poor service! I am absolutely appalled at how I have been treated. I've used Safelite…read morenumerous times over the years with never an issue, always top notch service ... until now. Windshield replacement was scheduled initially over a week ago & was given a 4hr window, 8am-12pm. Just after 11:30, I get a call saying we need to reschedule because our tech didn't show up to work. Ok, you could have called me at 8:30 to reschedule so I didn't wait around for 4hrs for you to NOT SHOW UP! Rescheduled for today, tech (Junior) leaves a message at 10:30 saying I was the next stop but shows up AFTER 12pm. Takes 1 look at my truck & says that since there is rust along the top of my roof, his 12 years of experience tells him that the rust & corrosion is going to be along that lip & policy will prevent him from putting in a new windshield but he won't know for sure until removing the old windshield. Umm what? So remove my windshield & then based upon his opinion, a new windshield is not likely to be installed? Oh & then I will have to have it towed to a body shop to fix that lip before they can install the windshield?? Oh sure, I just happen to have other vehicles at home to drive while this takes week to pan out. In what world does that make sense to continue? I then get a call from Safelites manager (Scott) who tells me I heard his tech wrong ... excuse me? You want to tell me what I heard your tech say was wrong? I'm old, not deaf. No wonder Safelite sucks now!

I will never go to another glass shop until these owners sell out. They know exactly what they are…read moredoing with glass repair/install, and know the ins-and-outs of insurance companies like the backs of their hands. I have always found them to be forthright and honest in their dealings, and they will explain exactly why things are the way they are. Years ago, they explained to me that the shops that offer "waived deductibles" are actually charging the insurance companies more in order to pay that; basically fraud. I am happy to pay my deductible as agreed to and have an honest shop do great work on my vehicle. Best value.

I was steered to this shop through my insurance company to replace my windshield. Someone from the…read moreshop called back to get final approval and arrange an appointment. They explained that I'd only be on the hook to pay for the deductible. Out of curiosity, I asked what the total cost quoted to the insurance company was. It was over $1,400! I had recently gotten an out-of-pocket quote from Safelite for the same work for under $900. I told the Novus rep that was a huge disparity, and asked if they did any kind of price matching or could explain why there was such a huge difference. They politely said no. I told them I'd think about it and get back to them. About two hours later, I got another call from someone else at Novus who was quite pushy, pressured me to approve the work, and essentially told me the other shop was lying to me in its quote. That the other glass shop was the auto insurance equivalent of "out-of-network" and that by going through my car insurance instead of out-of-pocket, the price to the insurance company would be a lot higher. I was pretty uncomfortable with how that conversation went, didn't commit to using Novus and said again that I'd get back to them. I called my insurance company and explained the price disparity, asked about the pros and cons of switching to an "out-of-network" shop. They said it was OK, reiterated that I'd only be on the hook for the deductible either way. So I canceled my work order for Novus and arranged it with Safelite. It was a different process arranging the work through my insurance, compared to when I went in for a quote on my own a few weeks earlier when I got my original quote. But the total cost Safelite quoted to my insurance company was $1,065.71, still hundreds of dollars less than Novus. Again, I'm just on the hook for the deductible, so no out-of-pocket cost difference to me. But I can't imagine paying an extra 30+% is good for our collective car insurance premiums. I can't speak for Novus's glass work, but I was quite turned off by the pushy rep who called me back and disparaged the other shop.

Speedy Glass in ER has been our go to place for windshield repairs a few times, ordering double…read morepane glass for a damaged window and now a shower door install in our home. We are always very pleased, with the install being no different. The Kyle's showed up promptly for our scheduled appointment being as friendly and courteous as we have known them to be! One of the Kyle's measured the window for replacement earlier in the summer and the other came to measure for the shower door. They both showed up to install this morning. They were fast, did a beautiful job and we couldn't be happier. Coni running the office and showroom has always been patient and professional in dealing with us and our indecisiveness a bit as well. She's been a pleasure to work with and never hesitated to quote us on different options. We'll be talking to her more to order some glass for some of our kitchen cabinets soon. Highly recommend giving them a call for glass needs for home or auto in the Chugiak/Eagle River area!!!

Friendly, fast, and efficient service. I had my windshield replaced and was about to get an…read moreappointment same week. Dropped it off in the morning, finished and ready in the afternoon.

My drivers side electrical window suddenly would only go part way closed. I checked the web for…read moreauto window shops and Tim's had by far the best reviews. I must say the reviews weren't wrong. My whole experience beginning and ending with the fantastic Olivia at the front was very friendly, competent, ethical and efficient. Highly encourage you to utilize Tim's Auto Glass for you auto glass needs. Bill Gee

Tim replaced my shattered window promptly and at a much better price than dealership. Awesome…read morecustomer service