DO NOT TAKE YOUR VEHICLE HERE, horrible customer service from the service advisor Christopher…read moreMasters from making comments like "not to be an a**hole but this is a repair shop not a restoration shop it's not going to be like it was" and getting mad at the fact I picked out things like the dent not being fixed and the emblem being crooked. The paint and body work was so bad and poorly checked over that the truck had to be sent back twice. From paint on the chrome part of the door handles, crooked emblems, dent not being fixed on the initial repair or even in the second (finally fixed on third), fender flair bulging off of the fender, bad orange peel, polish left on the mirror, trash left in the bed of the truck, they took of the bed cover and instead of putting it back on they left it in the bed of the truck. This wasn't a rush job as they had the truck for a month. EVERYONE including the painter, the body repair guy, the person who quality checks it, and the service advisor Christopher should all be fired. I've had quite a few cars repaired (unfortunately) and this has hands down been the worse experience, and poorest quality work I have ever seen.

Run in the opposite direction as fast as you can! This is for the Hamilton Dr location in…read moreAiken,SC. After a deer collision, they installed a hood with one that had been through a hail storm. We didn't see it until a week later (no rain, no hail). They refused to fix it. I asked him why wasn't the roof damaged. The guy actually said I must've had the car parked halfway under a carport!!!! Im still dealing with this. Do not recommend at all.

Took vehicle by for repair estimate. Austin said estimate would take several hours. He would call…read morelater in the day. Never heard from him again. Would have preferred that he just said they didn't want the work.

They fixed my car to perfection from the bumper to the paint. A perfect match! It took a little…read moretime but the results were well worth the wait!!

This place was amazing! I came in with chipped paint on my front hood due to a cheap dealer model…read moreon my Santa Fe & I brought it in and was back on the road in 2 days. They were extremely helpful and very reasonably priced. I will be back for all my future car needs.

I was stuck on a median and needed someone to get my car off. I called Aiken Collision and was…read moretold they would be right out. They were there within 5 minutes. They got my car off the median and I was on my way. They were very professional and polite. I highly recommended this company.

The first pic is what it should look like the other photos are my car and the poorly installed…read morewindshield by Charlie Williams auto glass. The last picture is what it should look like. They damaged several parts of my car, Including: staining the interior passenger side roof, passenger sun visor, interior passenger a panel, paint damage scratch, cracked my screen, adhesive on my paint, missing plastic cover for my front trunk, and a poorly installed windshield. They installed a windshield on my car two times. The first time they cracked my Tesla screen and didn't even tell me I Had to figure out. They wrote me a check for $809.25 for the $1545.05 worth of damage to my screen, because I told them just write me a check for the difference being I have to spend $735.80 with them anyway for my windshield replacement. And when I got the 2nd installation that's when all the other damages was caused and the windshield was so much worse. They are refusing to refund me, and they are saying they will replace it again for free. They did thousands of dollars worth of damage to my car I just can't let them touch it again it's to much of a risk.

Driving down 520 from. Charleston to Atlanta my driver's side window popped and shattered. I was…read moretraveling with my children and not from the area, they were quick to help, found a replacement glass that evening and had it installed the next morning, letting us leave our car in their shop overnight so it didn't get wet. They were kind enough to pick us up from the hotel when the car was ready. I am always happy to support a local family-run business, but even happier when that family goes out of their way to help and to make sure you are taken care of. Every other business we called told us that we would have to wait until the next week, they showed us compassion, understood our need and took care of us right away. I couldn't recommend them more.

Our daughter was driving about 30 miles from this location when the engine light came on. Taylor…read moreHyundai was the closest dealership to where she was. After reviewing the code in her 2018 Hyundai Santa Fe, the car needed a new engine, and it was a recall. Initially, the service team provided excellent service. We paid nearly 2,000.00 for suggested service surrounding an engine replacement. We live 3 hours from this location and when it was ready, we drove to pick it up. When we drove about 17 miles, the check engine light came on again, so we called and they told us to drive it back. After reviewing the code, we were told it was the catalytic converter and that had nothing to do with the recall. We were told it was safe to drive home and if there were any issues, we could take it to the local dealership, and the engine issue would be covered. When we got home, we took the vehicle to a local mechanic to check the converter. They called me in and told me to stop driving it immediately. The manifold cover was damaged, and oil was leaking all over the place. I called Taylor Hyundai, and after multiple attempts, by phone and text, from both my daughter and I, I finally got a call back. I was told to take it to my local Hyundai Dealership. So, I did, and I was told by service it was not their problem and only the dealership that did the work can look at it for free. So began my journey of trying to reach Taylor Hyundai. It's been almost 2 weeks. Between my daughter, my wife, and I, we have left several messages and cannot get ahold of anybody but service. Every number they transfer us to goes straight to voicemail. We have received no call backs after leaving several messages. No texts responding to a call back. This is the most terrible service I have ever received by any company. At this point, I will have to reach out to Hyundai USA.

Ask for Angel! I told him what I wanted, how much I was willing to pay, and he was very easy to…read morework with. He told me options I had not thought about, and I ended up leaving in a new car! Second one from this dealership!

They explained up front what was needed, how long it would take and how much it would cost. My…read morequestions were answered and there were no surprises. There is a comfortable waiting area and the staff is great. This was my first visit, but I will be taking my cars here from now on

Service was excellent, needed AC fixed, scheduled it within a week, took it in in the morning, was…read moreable to pick up after work. Amazing service, honest, and kind. Other shops were charging 1.5x the amount, which was ridiculous to me. Beacon was upfront, honest, and quick getting back to my inquiry, even though they were busy. Highly recommend.

Messer Auto did a fantastic job with my car. I was put into a bad position with a engine that was…read moredysfunctional from a purchase previously. They were able to help with a very good cost compared to competators. The car has been driving perfect ever since with zero issues. They were very detailed with their work on my car. I will be going back if I ever need anything again. Please feel free to email me at nicolaus.sakiewicz@usca.edu if you have any specific questions about Messer Auto.

Kept my friend's car for 7 months. They had to get the police involved to get it back. They paid in…read moreadvance. The car was never fixed. Now no money and no car.

Several months ago, we purchased a Subaru Crosstrek from Gerald Jones, a very pleasant experience…read more Couple of weeks ago, we got a notification from Gerald Jones that the car had notified them that the Airbag had a problem, so we brought it in. What they told us was that the wiring harness under the passenger seat had been chewed by a dog and needed to be replaced for $975. Looks like one of his toys had rolled under the seat and he had been trying to get it. All of our interactions with Gerald Jones have been very good. Just a warning if you have this car and a small dog.

This is a dealership that has, in the past year gone from a reliable service center to a business…read morethat cares nothing about their customer. I have been ignored, over charged and unable to get the Service Manager to return my calls on a variety of concerns. I am never buying another Subaru from this dealership if they have no regard for a loyal customer or the performance of their services department.