This was the most frustrating experience I've ever encountered. 7/25/2025 I sent an email to CG requesting an estimate on a roof repair/replacement. 8/4/2025 CG emailed a full roof replacement appraisal. 8/4/2025 I emailed CG to ask for an inspection as the there was hail damage so I wanted the gutters, downspouts, deck, skylights all inspected. No response. 8/13/25 I called and spoke with Kathy at CG requesting a visual inspection, spoke about the previous email, she said she would call back to coordinate. 8/14/2025 7:30am Kathy from CG called me to get exact information I was requesting because she forgot. I explained the situation and Kathy said she will coordinate with Tony for an inspection and stated he may call me. No communication. 8/18/2025 I called CG left message on office voice mail about inspection. 8/18/2025 Kathy from CG called and said she would have Tony call me to schedule an inspection. 8/18/2025 Called Kathy at CG back with some information only to get her voice mail that stated she was happily retired. I left message anyway because she was the one with whom I was communicating. 8/21/2025 Called Kathy at CG left message on voice mail to schedule an inspection. 8/21/2025 Called CG office left message on voice mail to schedule an inspection. 8/22/2025 Tony from CG said he was driving in the area so he would do the inspection, I explained I wasn't home and that he was to call and coordinate. Tony from CG stated he was in the area so he wanted to do the inspection at that time. Minutes later he said Tony from CG stated he walked around the home and didn't see any damage. The MOST FRUSTRATING and UNPROFESSIONAL actions from a company that I have ever experienced. BTW .. $21K damage per insurance adjuster. read more

Tony (owner) did not finish the job and his phone is now disconnected after I paid in full (over $75k). Complete mistake using this company. His crew is very good, but owner is not an honest person and did not come finish the last part of the job that was paid for. read more

Classic Gutters was a sub for a full house remodel in 2012. In April 2019 the "paint" literally was stripping off the siding. The general contractor came out to review. He had never seen anything like it and requested I call the guys that did the work - Classic Gutter. Mike owner of Classic Gutter came out and he too had never seen this happen before in his "40 years" of business. This was in fact a material defect that needed to and would be covered under warranty. Rather than Classic Gutter - Mike, filling the warranty claim and coordinate everything - I the homeowner, was required to fill out paperwork, take pictures, communicate and coordinate with the manufacture. I had no idea how to measure the square footage or document what was being requested by the manufacture. I made this clear to all parties. Another opportunity for the Classic Gutter to step in and process the warranty work. NO the effort remained mine. So over the next 4 months 20+ emails back and forth, 15+ phone calls, creation of documentation digging up original contracts, scanning, building a file, over 30 hours of work and endless hours of frustration, an offer from the manufacture to pay for the material to replace the defect. Classic Gutter/Mike informed me it would take two guys two days' worth of effort and the time and material would total $3950. I shared this quote with the manufacture, and they agreed. I however had to sign off on any and all future claims to be null and void. August 2019 agreed to work with Classic Gutter. October 2019, I had to call Classic Gutter to find out when the work was going to be done. Mike communicated end of October. Into the first week of November work not done, no communication from Classic Gutter/Mike, I again called. Response, we should be able to get to it this month we just need good weather. Work was not completed in November. December is not the time to do this work in Chicago. End of Feb 2020 - contacted by Mike - "We will be out there Monday to do the work." NO SHOW, no communication March 5, 2020 - contacted by Mike - "We will be out there Monday to do the work." NO SHOW, no communication March 17, 2020 - contacted by Mike - "We will be out there Monday to do the work." NO SHOW, no communication March 27, 2020 - contacted by Mike - "We will be out there Monday to do the work." March 30, 2020 - One day (8 hours with 1 hour lunch break) two guys complete work. Clean up is not preformed. Horrific job done on entry peak. Called Mike to address. Mike sent crew out the very next day to correct work done on peak and clean up yard. March 31, 2020 - text with invoice, email with invoice. I request Mike "the Professional" to come out and walk the property to confirm with his expert eye everything is done correctly. He agrees. April 2, 2020 - Mike comes and reviews the work performed. He states, "Wow, everything looks great. I should have CHARGED YOU MORE." I asked if he walked the property and thought everything is perfect. He confirmed he did. I asked him to stand at my front door and look down the soffit. He did and responded, "everything looks great." I pointed out the major dents in both lines. He responded, "do you mean the oil canning?" I do not know what "oil canning" is. But he clearly communicated, it is steel, you are going to have that." I didn't have it previously. I explained to Mike that I was not happy with the way I was treated by Classic Gutter. There was no follow up from him until he wanted the work, plenty of effort on my part to get the "warranty," paperwork done, months and seasons went by before the work was done. Now that the world is on lock down and he has no other work - what a good time to come do the work on my house. So Classic Gutter benefited because of current market conditions, preformed the work in half the time estimated, relied on my eye to correct poor workmanship, and NOT ONCE acknowledged the experience I was put through. If this is how you want to be treated and the kind of experience you want with your home project, by all means hire Classic Gutter to do the work. Pictures of poor work on peak attached. Pictures of nails, aluminum shard, and garbage not picked up. Picture of Oil Canning. read more

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Last spring, when I had a big name company come to give me an estimate for my gutters, soffits, and fascia... I had to sit though a painful 2 hour (seriously) story about how their company was the best, and not to trust "Chuck in a truck", and to watch out for those "fly by night" operations... Then I got handed an outrageous estimate. A major waste of my time and the salesman's. A couple days later, Mike from Classic Gutter came to give me an estimate. It literally took just a few minutes of my time, then he contacted me shortly after with an estimate. It was SO much lower than the other company's - and I even had room in my budget to get gutter guards. They did quality work, we were more than happy. Recently I had an issue with my roof leaking. It's a newer roof (not done by them). I wasn't really sure who to call so I called Classic Gutter. They came out and fixed it a couple days later, no problem. It really seems like this company knows how to get repeat business - I'll be calling them again probably this spring or summer for a new storm door. Hoping to eventually replace all the siding on my house too! I'm really happy that I feel like I have a "go to" company that I can trust with anything I need done! read more

A couple of years ago, we had our gutters replaced by Classic Gutters. We were very pleased with the work and with the Rep. Mike. He was friendly and professional. I highly recommended Classic Gutter to my niece. She contacted the office. I was informed that Kathy was VERY rude and short with her and hung up on her. She called multiple times and got the same reaction. Customer service is key in any business if you want to retain customers and grow your business with referrals. I am very upset about the treatment she received. Kathy's whole approach and attitude was unprofessional. This experience will be shared with my social media group. read more

Contacted the company to perform work on my home which was required by the Village involving downspouts. At their request, I forwarded an email sent to me by the Village. Was told they would review the email the next day and get back to me. That was over three weeks ago. No response. read more

we hired them to do the roof, soffit, and replace an exterior door. pricing was fair and work was excellent. would highly recommend them in the future. very satisfied with their work and service. read more

Outstanding professional work from beginning to end. Hardest working crew, cleaned up everyday, took great care in detail on their work. highly recommended read more