I'm glad I went to this urgent care. I had a high fever of 103 and was feeling very sick. They…read moretested me for the flu and COVID, and both came back negative. They also did an X-ray and found that I had pneumonia. The doctor was very helpful and did his very best to treat me. He gave me antibiotics, and I am forever grateful. I'm very thankful for the doctor and nurses -- they were very caring and understanding. Thank you to Dr. Gill, he's the best!!

I have been to this urgent care twice. The office is clean and the employees at the front desk are…read morewelcoming and helpful. This is especially important in a place like this, where patients are likely to be feeling on edge and unwell. Both times I've been here, my wait time has been very reasonable. The medical assistant and doctor were both easy to talk to and I really appreciated the doctor's calm and knowledgeable demeanor. One of my visits was for a moderately embarrassing issue and the doctor and MA helped me feel comfortable and I didn't feel any sort of judgement from either of them. My concerns were addressed both times I visited this urgent care and my issues were resolved. This isn't the closest UC to my house at all (I don't even live in this city!), but if time allows, I would absolutely choose this office again. And they are open an hour later than many other urgent cares!

May 15th: This place is a joke. It's an urgent care clinic. There's no point of making an…read moreappointment. I showed up on time for my appointment and waited for over an hour for the PA and had a brief conversation; about 2 minutes. No bedside manners. Also, labs is another long wait. I'm not sure who's running this place but they obviously do not practice patient-centered care. I gave this place two stars because of the front-desk staff; they seem to be the most efficient part of clinic operations. The other star is for the cleanliness (at least on visual inspection). I spoke with the healthcare manager about unsatisfactory experience and he said that I'm not the first to make these complaints; however, much of the explanation he gave seems to align with the practice, that is wait and see and "my hands are tied." May 23: sending prescription to the pharmacy is another wait. It's almost a week later since I provided substantiating documentation and I still don't have all of my prescription (one is OTC!). I'm almost tempted to travel an hour away for medical care because I know the standards are higher. I'm not expecting perfection, but I think that this practice needs to learn and uphold their own core values of "ICARE" that they allegedly claim.

The optometry department is horrible. Never open you have to hunt them down to get anything done…read moreand never pick up the phone.

Thank the Lord for this lifesaver. There is finally a good doctor in Dinuba. I went to adventist…read moreand waited two hours to see a PA for the flu, and before that went to Alta Clinic but the doctor was TERRIBLE. I was looking on Yelp for a doctor in Fresno because I had an abscess on my leg, but came here because it hurt and I wanted to get it treated. I got in and seen SUPER fast. Dr. Narayan was so nice, talked me through the whole procedure and I barely felt any pain. He answered all my questions and really took care of me. I brought my daughter later for a fever and he got me back straight out of the waiting room as soon as we walked in and took care of her and diagnosed her with bronchalitis or something lol, Im not sure the name. Anyways he went and took her temperature himself and put tylenol in a syringe and gave it to her instead of waiting for the nurse, and even connected a machine to give her medicine. I really liked the attention he paid and how fast the whole service was. There are other doctors there too! I need to have my dad come here.

I was hesitant about going to this location. I always thought going to Urgent Care in Visalia would…read morebe better. But after calling a few places in Visalia and the wait times up to 3 hours I decided to take my son to Mountain View Medical. Very happy with the entire visit. I was in & out with 30 minutes. It is small but it was clean & well kept. The staff was nice & helpful not only on the phone when I called about availability but also when I got there. Most importantly, the PA was great! So knowledgeable, kind, didn't rush us, answered questions, very thorough. I definitely will be using this location for all unexpected medical needs. Side note: my son is feeling much better.

We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me

So I filled in the questionnaire online at 10:40 and walked in at 12:15pm…read more I spoke with the receptionist in the front and she checked me in, then told me to have a seat. I wait over an hour plus and still no one has called me, people who are arriving after me are getting their name called and being seen. So I go up and talk with a different receptionist and she asked if I've talked to anyone once I arrived. I answered "yes" and she proceeds to hand me papers to "check me in". I asked her if this was paper work that I've should have filled out upon arrival and she answers "yes". The quality of care and attention to detail is poor at this office, I should not nor anyone else for that matter be overlooked for care because a receptionist failed to follow procedure. If I had not gone up to ask any questions I would for sure still be waiting in the lobby. 05/22/26 1:45pm

This medical group hires the worst people for customer service jobs. They are so bent on telling…read moretheir speed they don't listen when you're trying to talk. This is not customer friendly. There are ways to talk to people and get your point across and listening is a major component. If your doctor is on vacation they tell you to go to urgent care and the hours if urgent. Not listening when all you wanted was an appointment when doctor comes back. They tell you to talk to the office Manager who in this scenario calls the patient in when doctor is in the office with no personality and doesn't follow up with phone calls when trying to reach her. They have the system of sending texts when they should have voicemail for the dic instead of being berated by the receptionist. I understand protocol but gave an honest person who knows how to finger job. I worked in government for 35 years and had to talk to people from all walks of life and never spoke to them as I was spoken to. I like my doctor but maybe it's time to move on.

All the staff was so kind and helpful. They listened to what I was going through and the doctor was…read moresuper communicative. I went to the urgent care for an infection and they saw to my needs quickly. Wish I didn't have to go, obviously, but am thankful for the experience.

DO NOT COME HERE. I called to CONFIRM hours because I was…read morecoming from out of town, but once I arrived the doors were closed. This is the second time I try coming here. Do not waste your time. Go to an urgent care facility that is fully open and not just sitting receptionist answering phone calls with closed doors unwilling to help people.

Dr. Douglas Kerr is the doctor to go to. He has a great attitude and is extremely personable. My…read morelittle man loves him and Eve to the extent that he proposes we get a gift for him. That says everything because kids are truth serum and can see beyond. He is knowledgeable and I greatly appreciate the interactions exchanges he has with my son. If you can capture the heart of a kid that more than half the battle. He's always been polite to me and when my big beast of a dog gave me a mild concussion be was extremely kind. Told me to not stress over it and gave me great direction. Most people go get a scan but why out harm via radiation if you don't need it.

I cannot say enough about the incredible team at this urgent care. They truly saved my son's life…read more From the moment we walked in, everything moved swiftly and with such professionalism. There was no hesitation -- they recognized the seriousness of the situation immediately and took fast, decisive action. In one of the scariest moments of my life, the staff stayed calm, focused, and compassionate. Their quick response and expertise made all the difference. I am beyond grateful for their knowledge, efficiency, and genuine care. Because of them, my son is here today. Thank you for being heroes when we needed you most.

In my visit today I don like it…read more.... I need xray and they said it's working today ... why???? it's emergency and they don't have the equipment necessary I don't recommend

I would recommend this place to anybody They are very…read morehelpful. They are very kind. There was no waiting very very nice people Thank you for helping my mom

My regular doctor's office was closed but they recommended me to this urgent care. And I'm glad…read morethey did! The receptionist was so kind and friendly, he made me feel comfortable immediately. I was the only one at the office on a Friday evening, so I saw the doctor pretty quickly. She was very thorough, knowledgeable, kind, and caring. This office felt more like a small doctor's office than what I normally think of as "urgent care." I definitely recommend!

I went in for a soar throat that was affecting my voice ability and a very deep couch. I had…read morepreviously did a telladoc thru my insurance and they were garbage! Wouldn't even give me antibiotics without a chest X-ray stating they only give antibiotics for pneumonia!! Clovis Urgent care was over the top through and effective and fixed me right up with meds and I was in & out. The staff was very nice & courteous. I would recommend them all day long!!

I was diagnosed with strep throat here 1.5 weeks ago and prescribed antibiotics and steroids. After…read morecompleting the full course of medication, my strep throat came back with visible white patches and severe pain when swallowing. When I called to request a refill on antibiotics, the front desk ladies Vivi & Siri refused to help unless I paid another $150 for an in-person appointment, $140 for another test, and $100+ for telehealth. They wouldn't even let me get a chance to speak to the doctor and pretty sure they didn't relay my message to him. Siri was a bit more sassy and unprofessional than Vivi. For a facility that prescribed medication that clearly didn't work, charging me $400+ to fix their failed treatment is predatory. Do not recommend if you're on a budget or expect any follow-up care. All I wanted was another prescription of antibiotics since the one they gave me didn't fully work on me. I don't see how that should be my fault & why I should pay another $240+

Stopped by there today to see if I can get into an urgent care and the door was unlocked and open…read morebut there was absolutely nothing inside. This was the view!! kind of creepy, to be honest

First the good... the wait was only about an hour between the time I walked in until the time I…read moresaw a doctor. For most urgent cares thats pretty good. Now the not so good.... The receptionist was not friendly, welcoming, or minimally kind. I could see that I had interrupted her from doing her homework at her desk and I felt like I was treated as a bother to her. Actually the biggest issue I I had with my visit was privacy and confidentiality. The exam rooms are not rooms at all. They are just curtains. I didnt see any exam rooms with doors and four walls. You expect that in an ER at a hospital not a doctor's office. After I sat in the exam room waiting to be seen for 30 minutes. I could hear the doctor with another patient - someone who had come in to the waiting room and was filling out paper work when I was called to the exam room. I know that in a medical environment some patients need to be seen sooner than others. Its not neccesarily a first come first serve environment. Problem is that I know this patient's complaint was not pressing because I could hear the doctor tell her, "this is the most common thing we see in here". I pulled back my curtain because I thought maybe the staff forgot about me. When I did, the medical assistant sitting about 50 feet away admonished me for not keeping my mask on. I saw the doctor a short time later and was careful to keep my voice down as I spoke to him about my personal medical issue. He didn't do the same. This urgent care is as bare bones as you can get. Smiles, common courtesy, and privacy are scarce at Willow Urgent Care.