We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me

So I filled in the questionnaire online at 10:40 and walked in at 12:15pm…read more I spoke with the receptionist in the front and she checked me in, then told me to have a seat. I wait over an hour plus and still no one has called me, people who are arriving after me are getting their name called and being seen. So I go up and talk with a different receptionist and she asked if I've talked to anyone once I arrived. I answered "yes" and she proceeds to hand me papers to "check me in". I asked her if this was paper work that I've should have filled out upon arrival and she answers "yes". The quality of care and attention to detail is poor at this office, I should not nor anyone else for that matter be overlooked for care because a receptionist failed to follow procedure. If I had not gone up to ask any questions I would for sure still be waiting in the lobby. 05/22/26 1:45pm

I checked at Saint Agnes magnolia urgent care at 9am. By 9:30 I was roomed with history and vitals…read moretaken. I was greeted by Dr Polach around 9:45. He was professional with a great bedside manner. My problems were addressed. Labs were drawn, x-rays were taken promptly and Dr Polach returned to go over the results. Overall the experience was very efficient with high quality medical care.

First time at this location. It's so clean and really nice inside. I arrived just about 5-10mins…read morebefore 9am, there was one patient ahead of me. I had no appointment. I had tripped on a metal rod a month ago and was wanting to get my great toe checked on. I called a podiatrist but their next available appointment would be in January and that was too far out. Upon arrival the ladies at the front desk were all huddled and talking for a min or two not one of them acknowledged me. Then someone said they will be with me shortly, there after they broke their gathering Carla checked me in and gathered my insurance information etc. then about 10mins after checking in I was called back. Jaime was the MA who did my initial assessment. He was very kind and personable. Dr. Malvini was the physician who saw me. She came in with a bright smile and was just so upbeat, friendly and welcoming. She listened to my concerns, provided her recommendations and 5mins later I was out the door. I was there a total of 30mins from start to finish. Besides my first initial encounter entering I had a great experience! I didn't wait long, thankfully and the Dr. Malvini was a pleasure! I would definitely recommend and return to this location for all my UC needs.

I went in for a soar throat that was affecting my voice ability and a very deep couch. I had…read morepreviously did a telladoc thru my insurance and they were garbage! Wouldn't even give me antibiotics without a chest X-ray stating they only give antibiotics for pneumonia!! Clovis Urgent care was over the top through and effective and fixed me right up with meds and I was in & out. The staff was very nice & courteous. I would recommend them all day long!!

I was diagnosed with strep throat here 1.5 weeks ago and prescribed antibiotics and steroids. After…read morecompleting the full course of medication, my strep throat came back with visible white patches and severe pain when swallowing. When I called to request a refill on antibiotics, the front desk ladies Vivi & Siri refused to help unless I paid another $150 for an in-person appointment, $140 for another test, and $100+ for telehealth. They wouldn't even let me get a chance to speak to the doctor and pretty sure they didn't relay my message to him. Siri was a bit more sassy and unprofessional than Vivi. For a facility that prescribed medication that clearly didn't work, charging me $400+ to fix their failed treatment is predatory. Do not recommend if you're on a budget or expect any follow-up care. All I wanted was another prescription of antibiotics since the one they gave me didn't fully work on me. I don't see how that should be my fault & why I should pay another $240+

I have been seeing Rebekah Donahue for years, first at Central Valley Women's Health Associates,…read moreand she has always been incredibly caring, understanding, and knowledgeable. She has a way of making you feel completely comfortable and heard, which is such a rare and wonderful quality in healthcare. When I transitioned to Dizon Medicine, I was thrilled to find that Rebekah didn't disappoint in the slightest. She recently assisted me with scheduling an imaging appointment and, as always, was professional, attentive, and genuinely kind. It's so reassuring to know that she is always there when I need her. Rebekah truly goes above and beyond for her patients, and I feel very fortunate to have her as my nurse practitioner.

Horrible experience with this office for sleep medicine. I had a consult several months ago and…read morecan't reach anyone to follow up on the sleep study the doctor ordered. I've spoken to multiple staff and they say they will follow up and never call back. It's any luck if they ever answer the phone, the calls always go to voicemail and no one returns your call. This is the last place I would recommend.

Due to a shake up with who owns this building there was a very large gap in care for many patients…read morehere. There is no direct number to only this office, you have to call another number and then tell them you need to be transfered. The office staff often seems baffled by requests and it often feels like what should be a reasonable question or need is refused or messed up. It's taken MONTHS to get seen by the same attending more than once and they always seem upset when you can't remember your attending when all you've seen is a different resident every time. Ultimately, I feel like the office staff is going to have to have some training on how to actually listen to patient's concerns because I don't go here because of the great service, I go because I need to. Off topic, but important, there is no client/patient wi-fi and there is no service, so if you need to show your Dr an image or a test and it's online, you need to have that page loaded before you go into the building. Ultimately, if anyone else from DKACC reads this I need to impress this upon you, please make sure that patient requests are met or denied as soon as possible, I shouldn't come in with a specific issue and then have to wait 5 days for results while it gets worse.

They always take so long to call you in even if you have an appointment I waited for an hour or…read moremore then I got called in and waited in the room for another hour for my babies pediatrician to come in I was in there for like 3 or more hours

Today I went to Dizon urgent Care at Copper. I was an…read moreextreme pain and they got me right in. The staff is awesome. I was seen by Rebecca Donahue who is a life that shines bright. Everybody that helped me was Carlos and Xavier, Yami, Christina, Alexis, and Cassandra, every single one of them are spectacular and they helped me. I highly recommend this awesome place and the awesome people that work there

Needed Xrays after I fell at Vons. Xavier was professional and kind. He took my Xrays and…read moreexplained everything to me! Xavier went above and beyond!

0 stars. Made an appointment five months out arrived at the…read moreappointment was told the doctors leaving right now and had to cancel my appointment. Horrible horrible horrible would not recommend to anybody.

I needed an X Ray done but it wasn't available there So I…read morehad to find another place to go to

Was disappointed with service. Took my 88 year old dad.waited over an hour in waiting room. Finally…read moredr. Came in said he needs to go to hospital. Instead of them calling an ambulance for him.he held the door to let us out so I drove home and called for ambulance. Losing faith in this practice. Sad

I've been with this office for the past 5 years and every time I've been there I've had a positive…read moreexperience. I recently visited for an annual exam and I have been seen by both Dr. John and Dr. Wilson. They both are such good people. They have great personalities and are so genuine when talking to you and make you feel safe with them taking care of you. The shields location however, I can't remember the doctors name but I was seen by one of the female doctor and she was pretty blunt and made me never want to see another doctor. Lol at least at the Shaw location they break it to you easy that you're unhealthy