Best car purchase, easy and fast. Thanks Jose Chavez

I have to admit that buying the vehicle was easy from here. The salesman wasn't pushy, which was kinda refreshing. There was only a couple of negatives, when we purchased our other Chevy from Autonation the provided 2 free years of oil changes. Here at Clay Cooley they only gave us 2 oil changes. The only way to get the 2 years worth of oil changes is to pay more. I believe the Autonation did tire rotations as well. read more

If I could have given a negative, I would have. My experience was extremely bad. I was given an vehicle, with mine in trade. They were supposed to pay off my vehicle, with the knowledge of the next payment date. I had vehicle for a week and drove it from dealership to house. A week later, after calling finance department all week. The finance officer I was working with finally answered, on the golf course, during an tournament. We then set up for me to finish paperwork, some I had called about several times that my insurance Co. had requested. I came in on Friday afternoon, was told then I didn't get approved and needed to bring car back. I explained then I didn't get off until the following Thursday and would be leaving for work the next morning. I was begged to bring car back that night, to keep him from getting in trouble for prereleasing vehicle to begin with. So, I changed my plans and brang their car back, that Friday night. I was supposed to be reimbursed gas and my old car would be waiting for me. I called and text to let him know I was on way. Two minutes from Clay Cooley, he texts me to let me know someone else would be helping me. I get there and no one knows what I'm talking about and my car was still sitting in same spot on their lot. I waited for two hours while manager tried to locate keys to my car. He had spoken to my friend and she explained what was going on. After another two hours, keys still lost, he offered to let me take their car with me and would have someone deliver my car and pick up their's the next day. I was in my second vehicle, so I declined to take possession of their vehicle again, and left it on their lot. Not only did they not find keys that night, my car tire was flat. No one called or came to my location the next day. I left messages over a three day period asking about my car, and also setting up to make my NOW LATE car payment. No one answered or returned my text. Not one of the THREE people (salesperson, manager, finance person). I finally texted, called and left message informing them if my car wasn't returned by the end of that day( Wednesday) , I would be calling it in to be reported stolen. That night, the sales person returned my car and stated she was unaware of all the transactions . the next morning, I came out to my tire being completely flat again. It's been four months now. The ONLY two people that have been professional are the Service Department Manager-David, and the CEO-Clay Cooley Jr.. Which I now believe neither have been informed I am not the owner of the vehicle I returned. Oh, and OnStar has also contacted me, in a professional manner. CAR SHOPPING NIGHTMARE. read more

Purchased new car in March...it's now October and I still don't have title. Dealership not helpful. Tried to escalate my problem to management but received no reply. I've never had a problem like this with a dealership before. Best to look elsewhere. read more

HORRIBLE place to do business. The deal that was created and signed off on WAS NOT able to be consummated. The sales manager admitted that it should not have been signed off on. Granted, our situation was a bit difficult, but everyone from the salesman, to the sales manager to the finance guy agreed it could be done. The dealership instead chose to say we could not qualify for the financing....a lie that I have proof of. They just could not honor their deal. WATCH OUT for them....I am contacting the attorney general and General Motors to file complaints. read more

WORST EXPERIENCE OF MY LIFE! It is long but it is worth the read- We went in on Wednesday night and worked with Remi (she was absolutely wonderful) we were not looking to buy that day but wanted to test drive and see availability. We then called the dealership on Friday mid morning to check to ensure that had a vehicle listed online I spoke with EMANUEL. He ensured the vehicle was there and I said great thanks ill be in later. He took my phone number and pulled my information in their system (showing I was there on Wednesday) When I arrived I waited for Remi. When she went to get the keys for us to test drive the vehicle Emanuel had taken the keys so she had to go and look for him. Once finding him apparently they had a disagreement on who's customer I was. (happens all the time) He then watched a Remi came to talk to me and came to me to confront me in the showroom when she went to talk to a manager. I said yes, i called to ensure you had this vehicle however I have been working with Remi. he said to her, we will split this commission, IN FRONT OF ME. He still would not give Remi the keys so we could test drive the car. she went to get a manager so that we could drive the car. my husband and i laughed it off as it is just part of the sales game they play. Emanuel then comes back with the keys and tells my husband let me pull the car around and we can go to test drive it. My husband said hey man were working with Remi, where is she? he said shes with a manager but were working together so lets go drive it. (if we did he would automatically get half the commission and we know this) so my husband said dude you just answered the phone when we called and we dont want to work with you. HE THEN SAID 'FINE BUT IM GOING TO GET MY MONEY ANYWAY' he said this to the customer.... so disrespectful i wanted to leave right then(it was a red flag) but we just continued with our purchase test drove the car, loved it. did our negotiations and finally agreed on a price, payment, and APR. upon going to finance we had agreed on a 6.49% and $486 a month. THIS IS WHERE IT GOT REALLY UGLY REALLY FAST. they messed up the finance paperwork(names and such) they were so disrespectful about it that the finance manager ripped the paper in our face. on this paper the interested rate said 5.49% YAY!!! even better. after correcting the names we begin to sign and after signing half of the paperwork when it comes to the purchase agreement the interest rate is now 7.49% it is now 12:30am. and the interest rate has changed 3 times in the finance office. They are being so disrespectful to us that we are ALL yelling and using foul language, meaning them too. we left the dealership at 1am, walked out on the deal. NO ONE deserves to be treated as such, we are making a 22k purchase from them. STEAR CLEAR THEIR GAMES ARE RIDICULOUS. read more

This review involves my ordeal with the service department. I drove in to check what the process would be to service my 2015 Cruze for some squeaky noise in the steering column the day before I dropped off the vehicle. - Brought in the vehicle first thing Thursday morning, left the car with Blake as my advisor, and was given a loaner car. I called in a couple of times throughout the day, and could get a hold of absolutely no one who could tell me the status of the vehicle, so I drove in after work to check on it. Blake was no where to be found, and no one I found could tell me the status. I had to walk into the repair shop to get someone's attention to finally tell me the only person who could diagnose this specific problem had a backlog of vehicles, and they had no way of knowing how long it would be. I decided to give them an extra day or two since we had the loaner. - Called in on Friday and asked to speak with Blake. After leaving voicemails, he did not respond, and I kept calling in to inquire about the status. Again, I had to drive by after work and hunt someone down that could tell me what was going on. Technician still hadn't seen my car. - Called in on Saturday to check again. Blake finally calls me to say the vehicle has been diagnosed (it's been two days now) and parts need to be ordered, which won't arrive until probably Wednesday or Thursday of the following week. We decide to stay in the loaner and leave the vehicle in case they arrive earlier... Why couldn't they be overnighted? - After calling in all week to check status with no luck getting a hold of anyone, parts arrive in multiple locations at Clay Cooley, and no one bothers looking for them until I drive by after work Thursday to check on things. Luckily, I am able to track down Blake who says he will call me once they locate all the parts. Of course, he doesn't call that evening as promised. - I call in Friday around lunchtime, and Blake says they'll have the car finished by the afternoon. I call on the way there after work, and he says there is a one-time use bolt they weren't aware of when they diagnosed the issue, so now they have to order ANOTHER bolt (this time they actually overnight it). Blake apologizes and states they will throw in a full tank of gas as a good faith gesture due to the inconvenience, and will call on Saturday when the work is done. It's not. - I finally come by Monday (the second monday, 11 days after the initial drop-off) on the way to work to pick up the vehicle, which is amazingly actually repaired, but of course, the vehicle is not topped off as promised. Blake says he'll take care of it, disappears for 10 minutes and comes back saying their fuel pump is broken, so he'll have to take it to a nearby station. When he returns 20 minutes later (and i'm now late for work), the tank is at 3/4 instead of full. This has been by far the worst experience I've ever had with a service department, and I can only hope others will heed these reviews before they waste their precious time and money on a derelict Chevrolet operation. Shame on you Clay Cooley service!!!!! read more

service dept is the best, keep up the great work guys enjoy laughing with ya all., john it was great to meet you ill be back next week.

Horrible place to go car shopping. Went in to buy a used 2016 Nissan Altima they had on their website and on CarGurus for $14,798. Like most car buyers, I did my research prior to visiting the dealer. The car had 55,000 miles and was worth $14,300 according to KBB (Kelley Blue Book). I went to the dealer to check the car out and test drive it. When I arrived I was attended by fairly new, yet friendly salesman (I forgot his name but even though he was fairly new, he had great customer service and always did his best to arrive at a deal). We checked out the car and noticed it had a fair amount of dings on the exterior, and the interior could've been cleaner. We went inside to negotiate pricing, and were introduced to Stu, an experienced salesman to handle the negotiation. He handed us a paper with the break down of the car price. The starting price was $16,900! Remember the price posted on their website and on CarGurus was $14,798. Their starting price was ridiculous! There is no way a 2016 Nissan Altima with 55,000 miles should be priced at $16,900 BEFORE TAX. We told Stu why we thought $14,300 was a fair price for the car. The car had an open recall, it had more then a month on their lot, had some dings that had to be fixed, and based on the mileage it was overpriced according to KBB. Stu reacted offended to my offer and told us that there was no way he could possibly sell that car for under $15,300. That was still more than what was posted on their site. Then he told us some straight BS on why their price was higher, then the one posted online We told him that we came here because their price was within negotiating range of a great price and would buy the car for if he gave us that price. We offered him $14,500 but he wouldn't come down on his price. Very aggressive salesman tactic to squeeze as much profit as possible from a sale. We decided not to waste our time anymore if they weren't willing to negotiate with us. Just as we were about to leave he gave us a last desperate offer and offered of $14,798 for the car but rejected the offer due to his rude, and impatient behavior. If Stu lied about the initial price then why should we trust him. Horrible salesman and dealer. I've gone to countless dealers in the last couple months and this one I can certainly say it's the worst one by far. If you find a good price on one of their cars just remember that's not the actual starting price at the dealer, they only use those prices to draw customers in and rip them off with absurd additional charges and fees. If you end up going to their dealer at least ask for someone other than Stu, you'll thank me later. No wonder they only have two stars when they claim five. read more

Thus far I've spoken to Ahmad-finance, Saul-sales manager, and Jeremy-customer service director. All communication has resulted in more unreturned calls, broken promises, more lies, more frustration, and more disappointment. I have also left a voicemail message for the general manager Tim. Needless to say, I have yet to receive a response from his office. I doubt very seriously composing and sending an email to a general mailbox would yield satisfactory results. read more

Absolutely the worst service after a purchase I've ever experienced from a dealership. Good luck getting anyone to return your call....and 34 days out and my trade has still NOT been paid off..... read more

I apologize for length of this review, but I want people to understand the depth of the deception and unethical practices. I originally contacted Clay Cooley Chevrolet in early June in regards to a vehicle that I saw on their website. I spoke with a salesman named Terry (who is at 0 fault in this) and completed a credit application online. Terry called and said that they had an approval and had a perfect vehicle for my situation. I went in on June 17 around 4 pm and began the process. At first, they said that they were not sure that it would be approved and I stated that they had already told me that everything was good to go, so I wanted to know what happened. After spending nearly 4 hours at the dealership, we had finally agreed on numbers and a vehicle and I agreed to come back on Monday to sign papers and complete the deal. I agreed to a down payment of $750, which the sales manager agreed to hold a check for 2 weeks on. I agreed to trade my 2006 Toyota Camry, for which they agreed to give me $3000. During this process, they asked me a couple of times about our other open car loan and if I had a cosigner, to which I said no and would not be able to get one. They assured me that this would not be a problem. When I arrived on Monday (during my work hours), I spend 2.5 hours there waiting on finance to be ready for me. I signed my paperwork, but was told by Joe Gobea that they would not give me paperwork then, that they would mail it to me in a couple of days. I agreed and set an appointment for Wednesday to pick up the vehicle since it had to go through service. When I arrived Wednesday evening, I again was there nearly 2 hours waiting on the car and the temporary license plates to be ready. I left assuming that everything was okay and that I had just purchased a good car from an okay dealer. Thursday, Joe calls me and asks why I have not brought them cash or a cashiers check for the down payment. I explained to him that the sales manager had agreed to hold the check and deposit it on the 5th of July. He seemed very frustrated with this and told me he would check on it and let me know if there were any issues. Since I did not receive a call back, I assumed that everything was okay. July 5th came and went and I expected them to deposit the check at any time. I received a call on July 10th from Terry that they would need me to come in and resign some paperwork since it had gone from June to July. I agreed and made an appointment to come in the next day. Three (3) minutes later, Joe from finance calls and basically says the exact same thing. I asked him if he even talked to the salesman since we had just spoken and he said "no". I informed him that I would be in on the 11th and his words were "come see me tomorrow and we will work everything out. When I arrived on the 11th, I find out that Joe was on a scheduled day off (see above comment from him) and dealt with Keith, their finance director. He informed me that they needed me to trade the other vehicle that we have a loan on (my fiancee's 2009 Buick Enclave) or they needed a cosigner. He also stated that they had discussed trading the Buick and I informed him that this had never been discussed as a trade and that they only asked me if it was in both of our names. I told him that I would not trade that vehicle (I am upside down in it) and that I did not have a cosigner. He then stated that "no finance company will give you 2 open auto loans, I don't know why we even signed you up on this contract." I was completely taken aback and extremely mad at this conversation and repeatedly asked why they had done this if it would not get approved. All he could say is "I don't know". I left completely frustrated and pissed off. Keith told me he would work on it but it did not look good. I called my salesman personally and spoke with him and he was completely flabergasted that this deal had gone bad. I then spoke to Clint, one of the sales managers and apprised him of the situation. He said he would check and get back to me personally. I received a call from Keith (not Clint) 2 hours later that we needed to unwind the deal. This morning, my fiance called the Texas Attorney Generals office and spoke to a woman who explained that SHE had this exact same situation happen to her: WITH CLAY COOLEY!!!!! She informed my fiance that we should call the lender to even see if they tried to get an approval or not and see what the lender actually said about the deal. I called SAFCO and was told that they had denied the original contract but had APPROVED another version. With this information, I called Ken (General Sales Manager) and explained my dilema to him. He sounded sincere and wanted to look into it. During this conversation, he stated that not only had SAFCO approved the loan but that there was an approval from another lender that they would work with. In the end, I am out of room, but don't use this incompetent dealership. read more

I purchased a car on 10/24/2016 and my salemans was Brandon Joshua. Great salesman very friendly and professional I would highly recommend him to anyone that needs to purchase a vehicle. Keep up the good work Brandon Joshua I look forward to doing business with you again. read more

I highly recommend this dearlership. Great customer service and excellent experience.This made the car buying experience better than what i thought...Thank you Chad Bowers read more

Horrible experience! I drove in from San Antonio to buy my daughter a care. This dealership advertised a car on Car Guru that seemed to be exactly what we were looking for. I found it odd that they didn't have a picture of the car on the Guru ap, and sure enough, I was told that car sold the same day that we got there! The salesperson I had been speaking to wasn't available anymore, so we got assigned to another salesperson, who drove a similar car up to the front, but it had no sales price anywhere on it. I asked several times, "how much is this car?" I received no answer, but was asked what I wanted my monthly payment to be. REALLY?! I should have walked out at that moment, but thought that maybe the salesperson was just inexperienced, so I just complained to a manager. After I complained to the manager, the salesperson came back and asked me for my contact information, then they could give me a price. I said no. You give me a price, or I walk. The salesperson left the room, them came back with a deal sheet with a ridiculous price. I again, said no, and they again asked me what I wanted my monthly payment to be. I told them that didn't matter as much to me as the final price of the car. After much negotiation, and my threats to leave, they eventually met my price. THEN, I was sent to finance... Oh my God! I could not believe what I was put through during the finance part of the deal. They tried to tell me that I had to purchase things like etching and GAP insurance, when I know for a fact that those are optional things. They weren't backing down, so I again, almost left. They agreed to take those items out, and the deal was done. They brought the car up to the front for us to take home, and it had an empty gas tank! LOL Today, I called to inquire why we hadn't received our license plates. The temporary plates they put on the car expire tomorrow. I called, was passed off twice, then sent to a voice message. I left a message, but do not expect to hear back from them. My daughter will have the unfortunate task of going back up there tomorrow to demand service. By the way, she also tried to call about the plates, and was also passed off twice and sent to voice mail. I will NEVER purchase another vehicle from this dealership. If you are new to car buying, you are the perfect customer for these people. They will love you! You will be sold things that you will never need and will get you that low monthly payment you want, but the end sales price of the vehicle will be way more than it should be! read more

I wish I can give this place no stars. Absolute horrible customer service. On 1/23 we and I went in search of a Silverado advertised online at 30k when we got to the dealership they informed us that there is a disclaimer that the Internet price usually does not reflect the actual price. That's one thing... Then they went on to tell us that since we are first time buyers that our interest will be high.. Ok... We did not expect to pay 1100 a month for 60 months and end up paying a little over double the price of the truck That's two After we dropped our standards to a base model V8 they told us that our payments were all going to be 775-890 a month We then started looking at used vehicles they pulled out a 2008 Silverado and I was in disgust Then they brought out a V6 2014 Silverado and I specifically told them I wanted a V8 The sales man started to become angry that we did not want any of the trucks he brought out. The sales manager then talked to us in a rude manner explaining that we might as well be getting a Ferrari with our credit. That was the last straw Do not want to waste your time at all with this place They are looking to sale their shitty or old inventory for top dollar Today 1/24 we came to Friendly chevrolet and got a base model V8 with extra side steps and bed liner at no charge for 28,000!!!!! All within one hour read more

Horrible! Do not buy a car from this place! I came across one decent salesman in this place! They are all nice and friendly until you don't do what they want. I was ready to buy one of their cars until I noticed the $1300 fee for maintenance they did on the car. A car dealership needs to do that on their own in order to sell the car itself. I should not have to pay for that. If you negotiate the price and get them to lower it, they will add on this fee to get the car value back up. I had to go in an out of their dealership for 3 days. I spoke to about 10 different people and they all failed to mention that fee to me until I was about to sign. They wouldn't take it away so I asked them for my money back and I gave them my key. It was such a huge waste of time. Everyone is rude! read more

Bait and switch I went to buy my third vehicle from Clay Cooley in the past 6 months, and I had a terrible experience with Al Castro and Terrell Turner. I found the car online listed for a specific price, verified the price by stock number on the Clay Cooley website, and contacted Clay Cooley to finalize the transaction. After wasting the day organizing the sale, changing my insurance, and completing the finance application, Terrell and Al changed the sales price. They claimed that this price was only available to GMC employees, claimed that GMC required them to advertise the vehicles at that price (they would be the only dealership in the metroplex doing this), and offered me a price about $3000 higher. I was very upset, and Al and Terrell apologized for the misleading ad, refused the remove it, and informed me that this was the best they could do. When I told them that I simply could do business with scam artists, "the best we can do" dropped by $1500. I declined and will no longer do business with Clay Cooley dealerships. These ads have no fine print or details that explain who is or isn't eligible for the base price. I have reported Clay Cooley Chevrolet to the Texas Attorney General on their website, as bait and switch scams are illegal. If they do this to you, I advise you to file your report there also. I am still investigating how to properly report them to GMC. Four days later, they still haven't removed the false ads. read more

David Mata did an awesome job!! Really got me a great deal on my 2015 Impala, also made the process a fast one I was in and out of finance in no time recommend Clay Cooley Chevrolet to everyone great job guys!! read more

I wish I could give negative stars. I went here to purchase my first car BIG MISTAKE. They put me on their Fresh Start program due to me never having purchased a vehicle before or having much credit. They don't tell you when you sign up that if you are just one day late on a payment there going to SHUT YOUR CAR OFF! They don't tell you that they are not flexible at all when life happens. I've made my payments on time for 5+ months until being laid of by my job. Let me just tell you I have been absolutely appalled by the way I've been treated by them. The reps in there Chase Financial department are the rudest individuals I have ever encountered I'm constantly hung up on.. Never called back..Given cold responses with no respect or empathy at all. When I call the front desk they are constantly playing and laughing on the phone not paying attention transferring you where ever just to get you off the line. THIS IS A COMPANY THAT ONLY WANTS TO TAKE YOUR MONEY AND DOES NOT CARE ABOUT YOU OR THE CAR ONCE YOU DRIVE OFF THE LOT. I am now telling everyone I know, anyone that will listen not to shop here I wish I would have never purchased a car from such a greedy dealership. You would think if they have the nerve to make you pay $500 a month for a 2011 vehicle they would atleast treat you with some respect and appreciation. Lesson learned! read more

This place is horrible i do not recommend anyone going here they take a long time and try to give you the run around. They change staff like they change underwear. When I first got my Tahoe they did a great job but now i went to refinance and the salesman that attended me did NOT have any experience he didnt know what type of cars they had or the difference between a new 2016 from the 2015. They took a long time and was there for 4 hours just for them to say no, The guy actually lost my ID from just making a copy of it and I had to leave with no ID they said they would call and its been a week haven't heard from them since. POOR CUSTOMER SERVICE BAD SALESMAN CANT WAIT TO GO SOMEWHERE ELSE read more

Horrible service department. My truck was there for 3 days for a 2hr fix. Not one phone call for updates. I had to call them, left a message for my advisor Cody Byrd and never called me back.. Will never do business with this dealership again.. read more

Terrible experience dealing with Brandon. Took several days just to get the final total price. That final price had a $1295 dealer add-on package that I didn't want. I asked for the price without it which also took days and they sold the vehicle out from under me even though I had offered a deposit. Looking around at various review sites it's obvious they don't care about customer service. read more

This place is horrible. Bad customer service. I have a car with them and honestly I regret doing so. When they are doing maintenance on your car you have to call them just to see if it's done. They don't fix your problems. They are just in whole a horrible place to deal with. I would advise you do not even waste your time with them you will regret it just like I already am. read more

This place is a joke. Please do yourself a huge favor and look for a new car elsewhere. The people here are far from professional and are extremely rude. My sales individual couldn't even tell me anything about the car I was looking at. He didn't have a clue. When I test drove the car he sat on his phone the entire time and when I'd ask him a question about a feature he would say, "yeah" or "I'm not sure." Very rude. There were a couple minor things wrong with my vehicle and they said their service department would fix them. They told me to expect a call and it's been a month with no call from anyone. I've tried calling a few times to set up an appointment to get the things fixed and they will literally hang up on you.... Are you serious Clay Cooley? I could go on and on about the reasons not to buy a car here but it would take all day. Pathetic customer service, pathetic dealership, and an all around terrible car buying experience from Clay Cooley Chevrolet. Would not recommend this place to anybody. read more

We found this car online and it was available still. Orlando had it pulled up to the door when we arrived from our clear-across-Dallas trip: http://www.claycooley.com/used/Nissan/2013-Nissan-Murano-175097650a0e0a1704ec476abdb65f2f.htm The dealer is honest and dealt with us fairly in every way possible despite a couple screw-ups that did not materially affect the outcome. It is well worth the hassle of weaving through the construction to get in there (at this time, enter off Clay as all the other entrances are blocked by construction equipment. The process took way too long, but I expect it's like that most places. Took three hours to complete the sale including the usual third party warranty B.S. The dealership is quite clean and has some really nice balloons (not being sarcastic here - they were really nice). The Corvette sitting on the rotary platform is a real looker. I thought it was a yellow Ferrari. We love Orlando and, other than the usual business of making us wait 10 minutes for each proposal/counter, it was great. I am searching their inventory for something to replace Mike, my fatally damaged Explorer. Good deal. Good people. Go see Clay! read more

Had aa great experience at clay cooley. Walked in to look at prices and vehicles bit ended up with a new one...was put on great monthly payments and nothing down...For sales ask for Terrell Turner he will get you what you need. read more

I had the best sales men Terrell Turner, help in everyway possible. I was in and out fairly quick. I left completely happy

Worst service ever. Jason Mendoza was the salesman. Avoid this guy, he lies through his teeth. Like more reviews on here they bribe you with free gas and other lies. If they offer something make sure you get it on paper because if you don't you will never get it. read more

Very Very BAD experience... I don't even know where to begin... We made an appointment to see a specific truck with the internet sales man and when we got to the dealership the truck wasn't even available to see. They had to go get it from a different dealership. Well we ended up liking the truck and purchasing it. We were there longer than we should have been, we already had our financing the only thing we needed was to sign the title app and a few other docs. I went to my bank to finalize my auto loan two days after and they still hadn't received the buyers order. I called so I could have them send it and no one was helpful. My teller finally spoke with someone and the guy sent her a picture of my buyers order from his phone and the image was horrible, she asked if is was the best he can do and he said yea unless you want to wait 10 more min so I can hook up the fax machine and fax it. SMH. The second day we had the truck, the battery died. We called our sales rep and emailed him...no response. So we decided to call and speak to a manager, well apparently they had no sign of our paper work since it was filed under someone else's name. We got transferred everywhere and no one could help. Someone in the servicing dept. advised us, we would have to pay 150.00 and that the truck wouldn't be ready until the following Monday. Really? not acceptable, it doesn't take a whole week to change a battery. Our sales rep emailed us back finally and called us 10 times when they needed the draft for the truck but when we needed assistance with the battery no one was available to help. I spoke with our sales man and let him know what was going on and how I felt about the situation, he said he was going to do everything in his power to get a refund to us for the battery we paid for out of our pocket... have we received it? NO! On top of that the receptionist that answered the day I called was very rude, no customer service skills what so ever. I emailed my sales man two weeks later and let him know that I haven't received a call from a manager about the refund and I was filing a complaint with the BBB. No response...When I went to pick up my plates I decided to speak with a manager, explained everything that went on and he also promised a refund by the following Monday 6-20, he said he would personally call me to let me know when my refund was ready.. I called Tue 6-21 and he was not available so I left a message early in the day, I still have not received a call. Anyone who is buying a car is expecting good customer service and honesty, since they are making a big purchase and I didn't receive any of that. read more

Bought a car a few days ago. Edwin Cruz was amazing sales person who helped me get the most rebate on my new car and did a trade in , for almost nothing down I got a really darn good deal. When I was in the finance department Benjamin also got me a lower apr% on my new, I was more than please with the staff at Clay Cooley Chevrolet this is the second car I've bought from them. I truly recommend Clay Cooley, awesome place. read more

I very rarely write reviews except if it was a horrible experience. But in this case I am making an exception. The experience I had with a gentleman named Blake in service was outstanding. I felt like I was actually being taken care of instead of a number. It was a very personable experience considering the fact that I had to be there in the first place. Blake was very honest and completed the work in exactly the amount of time that he said he would. I noticed he treated all of his customers the same way. Like they were a family friend. Just wanted to say thank you to Mr Blake Patterson. read more

I purchase a vehicle March 2016, paid cash. Four months later I still haven't received the title. I called after two and a half months and inquired about it. The title clerk apparently looked it up on the computer and said there seems to be a clerical mistake. She assured me she would take care of it. Four months and counting, still no title. I call back and get voicemail twice. Waiting for a return phone call. read more

BEWARE of this DEALERSHIP, they were part of an Identify Thief that ruined my Credit Score, because I bought a vehicle from them. Last February, someone with my identity and I assume had help from the Sales Department, purchased a New Corvette and New Nissan at this dealership. I was notified in March this happened by the Arlington Police Department, I contact the dealership which told me they also had a charge off with this purchase and the people involved had mine and my wife's information. About 2 months later, we found out they charged off my Son's Truck. No one has ever contacted us about the truck and we still have it. This lead me to suspect this whole transaction was with the help of an employee with the Dealership, who would sign off on a trade-in without the vehicle????? Now I cannot get the title, my credit score dropped drastically as the bank who financed the vehicles has a repossession in mine and my wife's name. GO TO A DEALERSHIP YOU TRUST AND THIS ONE IS NOT IT. read more

This was my first visit to Clay Cooley Chevrolet Irving for service work on my truck. The entire staff was polite, courteous and helpful. Beyond their high standard of service I must acknowledge Mr. Akin Akinlabi, Service Consultant, for excelling in this professional environment. Mr. Akinlabi was patient, listened intently, communicated the entire service process clearly, and kept me informed with the repair progress. In short, the service my family received from Mr. Akinlabi was exceptional. Thank you! read more

I just left Clay Cooley Chevrolet feeling like my time was wasted on purpose and embarrassed. I talked to Leslie Reddy over the phone earlier this morning trying to get them to price match another dealership. I told him I had my own financing and was ready to buy if they at least came down on the price. He did tell me they couldn't take negotiating seriously over the phone so I agreed to come in. I get there, he takes my info, we go on the test drive then he comes back with the price I told him I wouldn't pay over the phone. Hee takes it to the back and comes back saying they want to know what I wanted to pay. The price match was 2K less but I only asked that they take off 1K. He comes back and tells me the only way his manager will approve is if I finance with them. I told him multiple times I wouldn't. I told him he could have told me this before I drove from Richardson to Irvin. He had the nerve to say that he didn't know I wasn't financing with them. WTF?!!! So now I get up to leave and I told him he wasted my gas and time so he yells as I'm walking out the door GOOD LUCK AT SOUTHWEST KIA! That was so embarrassing with a lobby full of other customers. I bought my previous car from here but never again. Lost my business all over 1K and because I wouldn't finance through them. Smh....i hope that salesman reads this and learns to be honest! read more

I had a bad experience this weekend on purchasing a car. They call me in to trade my car off because they need some pre owe cars out there. So, I went in to see what they are talking about. My car was upside down I had bought the car around Sept. last year I knew it was upside down I couldn't trade my car in because of that. The sale man say I can make it work going back and forth with number etc. So the Manage Ronald Haskins came in to talk to us about what he can do and what he can't do. I told him I want my payment at this price because of the upside down the payment will be higher I can't afford a high payment. With no trade I can get the payment down to $399-425. I have to trade the car off I can't afford three car payments. The car is for my daughter, So make the story short. I went to the financial office he was wonder is this a trade I say yes. He didn't see the paper work on the other car. So we drove off with the new car and thought they was keeping the other car. When I got home I received a call from the sale man. I forgot the other car. I spoke with Ronald Haskin he say no trade no ma'ma. I was pissy I am bring the car back. When I got there he and the sale man walk up to me with no apology or sorry with the misunderstanding. He look at Dominick give her the keys and look at me and say .. I don't know what you was going to do with the other car with a nasty attitude. All my experience with buying car this is the worse one. We took the keys and gave him the other. My daughter had left her stuff in the new car. She went up to Ronald for the keys so she can get her stuff out of the car. He told her to run and catch up with Dominick he got the keys. He sure have use his cell to call him about the keys. My daughter call him out his name then. He look at her and smile. Ronald Haskins need to be train how to talk to customers and with respect. If he would of say I am sorry for the misunderstanding I would have left it alone if he had handled the situation right. I got my other car back. I will not buy another car with you all. Tessie H. read more

Drove three hours to view a car that I had found on Car Guru. I spoke with a sales person and she had said she would take a look to make sure that it fit my needs. I called about two hours out to confirm that I was coming. Upon arriving I found the car in the back of the service department. I hadn't been I detailed and to my surprise it was the wrong transmission. The sales person that I had been working with refused to come out and talk with me and the assistant GM only told me how sorry he was. Sorry doesn't do anything to take the string out of a six hour total drive and an extremely disappointed daughter. Very unprofessional and disorganized. Would not under any circumstances recommend this dealership to anyone. Fortunately for me I drove to Mini Cooper of Plano and they treated me like royalty and we are purchasing a car from them. So do yourself a huge favor and find a dealership that makes your feel like your business is important to them. read more

Absolutely the worst experience I have ever had from start to finish and now beyond I wish I didn't have to even give 1 star!I have made one payment and the car purchased is now in the shop for the second time!! Customer service everything I can mention and how we were treated has been just awful!! Will never return or recommend! read more

The entire team at Clay Cooley Irving are awesome this is the second car ive purchased from them and i will be returning Thank you Guys for a great experience........... read more