Nick answered my questions and took extra time over the phone to educate me and provide…read morerecommendation. Ultimately didn't have them come out for service, but I would definitely hire them if I need to in the future.

Quality Company & Employees. Good Value for the price. Responded quickly. Will use ASAP Appliance…read moreRepair Again.

Schedule the appointment very easily and fixed the problem quickly. Also very polite and friendly…read moreservice.

I wish I could give ZERO stars. Booked an appoinment online for 6/27. Got a confimation email. The…read moreday before I get an email they have to cancel my appoinment due to a funeral. Totally undetand that. I follow up the following week to see if we can get back on the books and if they had appointments on Friday 7/3. They say yes, what time? I ask for a morning appointment. There was a delay getting back to me. Finally received an email at 10PM the night before saying I was scheduled for 9-11 on 7/3. I respond okay. I get another follow up email that he needs my address and phone # texted to some number. I respond to the email with the information and state that he already has that informaton from when I booked the appointment online. Not sure why I would text it to some random number. 9-11 comes and goes. I emailed him and said to cancel my apointment. He emails me back to say he is finishing up a customer and will be on his way. I say "OK", Five minutes later he emails ad cancels my apointment and said he didn't have any of my information on any of his sites. I responded to hsi email with a snipet of the original email with the booking confirmation # on it. Not sure how this guy gets 5 star reviews. I undertand being a small business, but this was not a good expereince. I would NOT recommend him to anyone.

Easily the worst appliance repair company on planet Earth. We just moved and the new outlet was…read more4-prong and our unit was 3-prong. We replaced the cord but it didn't work. Called Andy's. "Repairman" (lol) told us we needed to use LG screws to connect and had us buy new ones. That's the "service" we received for $169.00. Still didn't work. Called new company. Guy immendately checked the power. Breaker was tripped. Andy's didn't even check the power. Guy laughed when I told him the story about the LG screws. Called Andy's multiple times and was told manager would call back. He never did. Apparently he is a spineless wimp who hides behind his employee's skirts. Stay away from these inept, unethical thieves masquerading as experts in the field.

I called Andy's to come out and diagnosis my Speed Queen washer. Scott M arrived and was extremely…read morehelpful and courteous. The professionalism and the way this gentlemen presented himself, I knew I called the right place. He diagnosed the problem and explained everything. He ordered the parts and came back and fixed my washer. Wow what a blessing he is. I could only hope that everyone who you call when you have a problem could sweep in and save the day the way Scott did. I'm thankful.

Joe was personable and educated me about a few things, washing machine related. I didn't realize…read moreit's helpful to unplug a machine to reset the computer. I was only charged a service call amount was a fair price. I learned, when booking the appointment, that the service call would come be subtracted from my total bill. I thought that fair. This is a small business, family owned and Joe is impressed with his company. I say, ignore the naysayers on this app and give this company a try.

I would strongly encourage potential customers to consider a more reputable company before doing…read morebusiness here. In my experience, this company does not adequately stand behind its workmanship despite advertising a "100% guarantee." The original repair work on my ice machine was completed in mid-August at a cost exceeding $550. Within a short period of time, the unit began experiencing additional issues. In October, when the machine stopped working, I contacted the company and scheduled a service appointment. After performing troubleshooting on my own, I was able to temporarily resolve the issue and informed the company so they would not need to make a service call. At that time, I was specifically advised not to hesitate to contact them again if the problem returned. Now, in mid-May, the ice machine has once again begun intermittently malfunctioning. When I contacted the company regarding the recurring issue, I was informed that I would be required to pay an additional $100 service fee simply for them to inspect the appliance. Based on this experience, I do not believe the company's advertised guarantee reflects the level of post-repair support actually provided to customers. I was also disappointed in the manner in which the matter was handled by management.

we had major sewer issues and your crew spent an entire week with us. current cast-iron with PVC…read morepiping, doing a burst to get in a new pipe. Every single person on this job was incredible. I would like to thank the individuals: beginning with Zach, who was the estimator who was very thorough and explaining our situation, Zac and Carter as a team were outstanding, Dash and Joe who did excavation work were incredible, and a mother Zan who helped with the bursting of new pipe. Each one of these individuals were professional, respectful, transparent, and so incredibly helpful for this entire project. I cannot thank your company enough for sending out such men of integrity and honor! Not enough stars to put down and I truly appreciate every single person involved .

They certainly are not the cheapest in town, but I cannot say enough great things about Andy in…read moreplumbing, helping us diagnose where our gas leak was. It is a complicated process to begin with, but I was impressed with his expertise, genuine care for my situation and the task, and how hard he worked. This man deserves a raise!

No response. Have not honored warranty. Misdiagnosed repair. No printed estimate or receipt…read more 1. 6/3/26. Requested PACE service call (online) on Droste Road 6/3 (314) 708-6580; Nearly 12 days before response. 2. 6/15. Service call on 6/15 (no repair yet); It appeared that the "problem" was diagnosed without opening the back of the refrigerator (where the real problem existed: cracked condensation pan. But instead...a mechanical equipment Part was ordered 6/15. Quoted: $95 service call pd. $155 LABOR less $95 for labor to come plus part up to $200? Water turned off at wall. Never provided a written estimate or invoice after service; 3. 6/16 and 18. water on floor 6/16, 6/18 (even though water turned off at wall, and Ice maker not turned on). 9 days have passed since last service call. 4. 6/24. I Called 6/24; he will return call 6/25 with update. (claimed voice mail was left saying part was in; no voice mail received) 5. 6/29. PACE refrigerator repair: 3pm-5pm. 2 repairmen, one visibly upset with wife in hospital, a bit "short" with me when I asked questions. Got my repair confused with another and almost walked out thinking I was under warranty. I stopped him to make sure I paid for any outstanding balance. 6/29/26. Paid $270. Total pd $365. Expected $155-$95+200=$260 total?? NEED TO SEE ITEMIZED TOTAL. (never provided). 6. looking for PACE receipt via email on 6/29; sent email 6/30 for missing receipt. 7. Called PACE for mail of receipt; (to be mailed 7/7, expect by 7/10? (still not in mail as of 7/13.) 8. 7/8 leak still there; 9. return on 7/9 2-4pm; Condensation pan has cracks and hence leaking. Why was this not addressed on first call/repair as the real problem? Will advise (7/10 in am) on cost to replace or glue/tape!? Why am I going to be charged again for an incomplete repair that did not solve the problem and seems to be misdiagnosed? (I need to know if the original valve part replaced was actually the problem and did not need to be replaced?) 10. They claim to have a A 90 DAY PARTS/LABOR WARRANTY, At this point, I have been exceedingly patient. I expected a completed, lasting, and satisfactory repair, and did not receive it. 11. After waiting 29 days for a response, On 7/28, I filed complaint with BBB.org. I requested FULL REIMBURSEMENT for the amount paid: $365. 12. It is now 8/18/26. BBB says no response after a 14 day period allowed for the business to respond/resolve. It has been 40 days since the business last contacted me.

Quickly diagnosed and repaired the dishwasher. Great…read morecommunication. We also had an oven that couldn't be repaired because parts are not made anymore. Bobby made some suggestions on where to buy a new oven.

This was such an unbelievably wonderful experience for us…read more The freezer on the fridge in our new house hadn't been working since we moved in. We called our home warranty company, who sent someone out to add freon and then just gave up on the thing when that didn't fix the problem. We were searching for a replacement fridge (for a $7K custom build in ). I was a little wary of this place when I saw they used an answering service, and worried they would farm out my work. I was grateful to get a call back within an hour of my call, and had a technician thoroughly assess what was going on over the phone. I'd seen other reviews mention they came out with the tools needed to get the job done, and think this is incredibly thoughtful, as most other spots seem to be happy to charge you for an extra service visit after the initial assessment. Vic came in, immediately spotted the problem (dirty condenser coils!) fixed it on the spot, and even inspected and fixed a separate appliance. He was great about explaining what went wrong and letting us know how to maintain it ourselves. After months without a freezer, we were back in business within hours, with great advice to boot. He even texted to follow up a few hours after he left to see if things were going okay. I can't recommend this place enough!

Great company, Tony was very helpful and only charged for what we needed. I kept his number for…read morefuture jobs!

Noah was amazing!! My dishwasher broke overnight and Mr. appliance of greater St. Louis came out…read morewithin three hours of me calling! Noah was wonderful with great customer service!! he explained everything very clearly and put together my dishwasher very nicely! Highly recommend Mr. Appliance of St Louis and Noah!!

this company is a scam. They work out of Eureka Culver's restaurant is hard address, Eureka,…read moreMissouri. They originally were hired to look at an RV & horrible communication and customer service. Nobody answers their phone no callbacks. They demanded payment immediately without having any discussion about how they diagnosed. Sadly, bad news about this company to not to do business in St. Louis area Will spread quickly. Do not give them any money. Cheers

He told me the mode switcher on my GE washer was not working so I replaced the mode switcher, the…read morewasher is still not working properly.

From the owner: Customer Satisfaction…read more At DZ Appliance Repair, your satisfaction is our top priority. We are committed to providing exceptional customer service and workmanship. From the moment you contact us to the completion of the repair, we aim to exceed your expectations and ensure your complete satisfaction.