I had an unusual issue with my refrigerator where the leveling legs were not screwed on when it was…read moredelivered. I didn't realize until the delivery company had already left. They called the morning of the appointment before arriving with a time estimate and chatted with me more about the issue. When he arrived, he installed the legs, leveled and checked the refrigerator, and we are back in business. Price was exactly as quoted.

Came out very timely to look at our leaky dishwasher. I love that the fee goes toward a repair…read moreshould we have used ABS for the repair. Thankfully the tech was honest and told us it would be more financially to replace it than fix it. I appreciate the candor.

Schedule the appointment very easily and fixed the problem quickly. Also very polite and friendly…read moreservice.

I wish I could give ZERO stars. Booked an appoinment online for 6/27. Got a confimation email. The…read moreday before I get an email they have to cancel my appoinment due to a funeral. Totally undetand that. I follow up the following week to see if we can get back on the books and if they had appointments on Friday 7/3. They say yes, what time? I ask for a morning appointment. There was a delay getting back to me. Finally received an email at 10PM the night before saying I was scheduled for 9-11 on 7/3. I respond okay. I get another follow up email that he needs my address and phone # texted to some number. I respond to the email with the information and state that he already has that informaton from when I booked the appointment online. Not sure why I would text it to some random number. 9-11 comes and goes. I emailed him and said to cancel my apointment. He emails me back to say he is finishing up a customer and will be on his way. I say "OK", Five minutes later he emails ad cancels my apointment and said he didn't have any of my information on any of his sites. I responded to hsi email with a snipet of the original email with the booking confirmation # on it. Not sure how this guy gets 5 star reviews. I undertand being a small business, but this was not a good expereince. I would NOT recommend him to anyone.

Easily the worst appliance repair company on planet Earth. We just moved and the new outlet was…read more4-prong and our unit was 3-prong. We replaced the cord but it didn't work. Called Andy's. "Repairman" (lol) told us we needed to use LG screws to connect and had us buy new ones. That's the "service" we received for $169.00. Still didn't work. Called new company. Guy immendately checked the power. Breaker was tripped. Andy's didn't even check the power. Guy laughed when I told him the story about the LG screws. Called Andy's multiple times and was told manager would call back. He never did. Apparently he is a spineless wimp who hides behind his employee's skirts. Stay away from these inept, unethical thieves masquerading as experts in the field.

I called Andy's to come out and diagnosis my Speed Queen washer. Scott M arrived and was extremely…read morehelpful and courteous. The professionalism and the way this gentlemen presented himself, I knew I called the right place. He diagnosed the problem and explained everything. He ordered the parts and came back and fixed my washer. Wow what a blessing he is. I could only hope that everyone who you call when you have a problem could sweep in and save the day the way Scott did. I'm thankful.

Nick answered my questions and took extra time over the phone to educate me and provide…read morerecommendation. Ultimately didn't have them come out for service, but I would definitely hire them if I need to in the future.

Quality Company & Employees. Good Value for the price. Responded quickly. Will use ASAP Appliance…read moreRepair Again.

Joe was personable and educated me about a few things, washing machine related. I didn't realize…read moreit's helpful to unplug a machine to reset the computer. I was only charged a service call amount was a fair price. I learned, when booking the appointment, that the service call would come be subtracted from my total bill. I thought that fair. This is a small business, family owned and Joe is impressed with his company. I say, ignore the naysayers on this app and give this company a try.

I would strongly encourage potential customers to consider a more reputable company before doing…read morebusiness here. In my experience, this company does not adequately stand behind its workmanship despite advertising a "100% guarantee." The original repair work on my ice machine was completed in mid-August at a cost exceeding $550. Within a short period of time, the unit began experiencing additional issues. In October, when the machine stopped working, I contacted the company and scheduled a service appointment. After performing troubleshooting on my own, I was able to temporarily resolve the issue and informed the company so they would not need to make a service call. At that time, I was specifically advised not to hesitate to contact them again if the problem returned. Now, in mid-May, the ice machine has once again begun intermittently malfunctioning. When I contacted the company regarding the recurring issue, I was informed that I would be required to pay an additional $100 service fee simply for them to inspect the appliance. Based on this experience, I do not believe the company's advertised guarantee reflects the level of post-repair support actually provided to customers. I was also disappointed in the manner in which the matter was handled by management.

One star is too many. Worst service from any repair place ever. Zero communication skills. The…read morechild Carla working the phones is rude and disrespectful and knows nothing- all she can do is leave messages for Eric the owner to return which he doesn't. I have had a non functioning refrigerator for almost a month due to their ineptness. They also don't seem to care about their reputation and lack of quality based on all their other reviews. Unfortunately I'm a renter and at the mercy of my property management co as far as who they choice for technicians but if you have a choice- you would be better off with a preschooler and their plastic tools than these damn fools

Our ice maker went out and was under warranty. After another company failed to repair it when a…read moreclaim was placed in July, our warranty company notified Repair King STL on September 30th. We were able to call them after they failed to reach out in the time period our warranty company asks vendors to communicate with customers. They originally sent out an older gentleman who was kind and considerate as he diagnosed our issue. Now the wait . . . . Multiple phone calls to Repair King until finally, we hear from our warranty company that parts were not even ordered by Repair King until December 8th. Because of the lack of urgency and timeliness on Repair King STL I had to make several phone calls inquiring about our parts. I will say the lady who works in the office is very professional and courteous on the home. The appointment was set up for last Wednesday, and the repairman no-showed. I called Wednesday evening and texted . . no response, phone call Thursday . . . no response. . . Phone call Friday . . . . no response. Instead, the guy did grace us with his presence by showing up unannounced on Friday afternoon. In all honesty, the repairman seemed like a gentle giant and we had a good conversation about area sports. The repairman took one look and said he didn't know how to fix it and would bring back another guy on Monday who knows what he is doing. Monday the same guy shows up and says no worries he watched a youtube video on how to fix it. The same refrigerator he moved with no issue on Friday now seems to be an issue. I came in from outside as he is using brute strength rocking it back and forth scratching the floor for 36+ inches. I tell him he is scratching the floor and he responds, "This F*&*^^ is heavy." I stayed calm and informed him he would need to call a supervisor. His response, "She is going to be p%^&ed" When asked for clarification, he stated, "your wife." Once he had the supervisor on the phone, the supervisor asks why he even moved the refrigerator since it is accessible without moving the refrigerator. He says he will call his insurance company the next day and will get back to the customer. I received a call from the company the following days who said we signed a waiver, and it protects them from the customer seeking any damages. He stated because there was previous damage to the floor (one chip), which I was transparent about, it is considered secondary damage. He states that if it had been a wall or the repairman knocked things off the counter, he would have been responsible. In the end, I gave Eric White, owner of Repair King STL, an invitation to come to my home to see the damage for himself and he refused. He asked why I didn't just move the refrigerator and what I would have done. He also mentioned that the repairman was in training. Before I could complete my answer and tell him I would have used the rollers (commons sense), emptied more items out of the fridge to make it lighter, or removed the doors for accessibility, he just continuously interrupted me. He was only interested in saying no and had zero interest in seeking an amicable resolution. I am posting in hopes to protect others from a company that provides a service outside the range of professional manner or quality. I had a few people ask me why I chose this company. The fact is, I did not. The icemaker was covered under warranty, which resulted in the warranty company selecting Repair King STL. Very rarely do I feel I was completely wronged or treated unfairly, but this one leaves a sick feeling knowing someone was in a position to make this right and chose not to stand behind the quality of service they say they provide. See the issue here is that we did sign a release of liability. When you sign such documents you sign in good faith that the person requesting the signature will work in good faith to take great care not to damage your home. This was not the case and instead, Repair King STL acted in a careless manner with zero regard for our home.

Awful! I bought a washing machine here for $125 11/1/2006. It has broken 4 times. They always come…read moreout and fix it on their 180 warranty but once the warranty is up they will no longer fix it even though it is due to their faulty workmanship. They never have same day service or hours that are conducive to the customers schedule. Furthermore they will not offer anything after this last fix for it to be fixed after the warranty is gone when it has broken down 4 times in the past 5 months. DO NOT BUY FROM THEM

This place is absolutely unethical. The employees, especially FRANK the manager, are RUDE. We…read morepurchased one item and then were told that a different item was being delivered because they found a defect in the one we had bought (after the credit card transaction went through of course). We asked for a refund and they refused. The only option they gave was to take the "replacement." These people are shady....check out the Better Business Bureau and see how many complaints they have. I wish I would have checked there!!!