Like some of the others, this is a bait and switch. The quote that they gave me was way too low…read more($129) and when the guy came in, Jerry, he quoted me $900. So, the background, I have an older furnace that had some black soot coming out of the vents and he said it was mold and mildew. He assessed the furnaces in the attic, and told me what he had to do. Sounded reasonable, so I agreed. This was on a Thursday. After he left, the problems were 1) the blower stopped working after he finished so I had no AC during that heat spell in May 2) there was a small gas odor after he finished 3) he didn't do the dryer vent cleaning because he had to be somewhere in the afternoon, at 2:30pm! He was telling me all the things wrong with my HVAC system as though he didn't want to do the work, but was completely interested in talking about the house that he was building and how great the HVAC was. But what's disappointing to me, especially, was his unprofessionalism. He didn't complete the job at 2:30pm because he had to "go to downtown to talk to the painters for his house that is being built." Like you are on company time, how many other jobs has he not finished or completed for his company to tend to personal matters? I paid in cash, so he likely didn't even report this job. I called another HVAC team and they fixed my furnace blower to just get the AC working but also gave me a great deal to just replace that old furnace upstairs. They were also the ones that explained all the bad work that was done prior, and the lack of work that Jerry did! When they ripped out the junction box, all the mold and stuff Jerry took a picture of was still there! The major thing was the gas leak, and fortunately my new HVAC guy found it. That could have been very dangerous. After the work of the other HVAC company was done and I had time to think about all that Jerry for NOA didn't do, he called me and said that he could come on the Saturday for the dryer vent cleaning. When I asked him what time, he said he'd check and get back to me. Then he never called me back. Then he calls me randomly on Sunday, the next day, and I cancelled on him at this point because I don't trust his work, or this company. Beware of NOA, and how they take advantage of you not knowing about HVAC. As a nurse, I naturally just wanted the best for my family in terms of air quality. But to damage the system I had in place, despite the age, and potentially cause more danger with a gas odor and leak, I don't think I can trust this company. Plus the fact that Jerry, was more concerned with his own personal project than helping me was a real turn off. He said it'd only take 10-15min, but didn't do it? Because of traffic to his paint match appointment? Bad value, bad customer service, bad work. Response time was good, but the only reason why I had to leave a star is because you can't leave a '0' star review.

They give a low quote and scam you into a higher price. They also completely missed the appointment…read moreand the quality of work is poor.

I am very impressed with the integrity and honesty of this company. Long story I wont go into, but…read moretheir previous manager made a goof. The current manager ,when he came out noticed it, and informed me of it. He could very easily have not told me and I would have never known the difference, and he knew that. Without any push from me, they quickly and efficiently, refunded me all money spent. I will absolutely call them next time I need service. All companies make mistakes, but few own up to it. It is nice to know that there are still honest companies out there

The website for the company is misleading. On its website it claims "our NADCA certified technician…read moreprovided best service", in reality NADCA website list 0 technician from this company. Spent close to $600 for cleaning ducts for just one ac system. and they did not solve my issue and So I started to do further research. When I call the company after I found out the false claim, the manager offered full refund in a very friendly manner. Then the receptionist TJ keeps saying he will find out the status and call me back. After a month, Jacob the manager told me it was denied by the accounting department, since they did come out to do cleaning, I requested half refund. After 3 weeks waiting for the accounting department approval, I was told finally they are not going to give any refund. I updated the review after the owner contacted me. He explained about the situation regarding NADCA and the full refund is quick.

I just had Aura Duct Care clean my dryer vent, and they exceeded all expectations! Ted arrived a…read morefew minutes before the agreed upon time (that's a first for me hiring a pro), explained the process clearly, and worked without cutting corners. After he finished, he showed me the before-and-after photos on his phone, and the difference was pretty self explanatory. My dryer was running fine before the service, but Ted cleaned the inside lint duct and filter anyways and I'm sure it will work better now. Just to give you some context of the work Ted did, he moved the dryer out of the way, vacuumed and cleaned the duct from inside and then vacuumed and cleaned the dryer pipe from the outside, a lot of work for a fair price. If you're looking for reliable, high-quality service, I highly recommend Aura Duct Care and Ted.

My parents' house needed full maintenance and I was struggling when it came to ducts, because most…read moreHVAC companies don't offer cleaning services. My friend used Aura Duct Care recently and suggested me to get these guys as they are real professionals and know what they do. I contacted Aura Duct Care via Yelp and ask them for their rates. Arial responded within a few minutes and explained everything in one message ( not like other companies saying "we need to take a look first", "depends on condition", "take pictures for us" etc.). They have affordable and competitive rates, they don't charge you those fake fees like "second floor fee", "apartment complex fee", "big furnace fee". I called them next day and scheduled an appointment. On the day of my appointment Eddy and Akyl showed up on time wearing masks, gloves and shoe covers (still COVID times). Also they had sent a text message saying they were on the way and their ETA. They had big professional equipment to clean our ducts. First they checked our ducts and told us what kind of brush they would use so it won't damage the ducts. It took them only 2-3 hours to finish the job, because they knew what they were doing and they were working nonstop. After the job they made sure everything is left clean and neat. I loved the service by Aura Duct Care, because: -they have professional equipment -they make sure to do a cleaning the right way -they don't leave dust and dirt after the job -nice and friendly technicians -easy to reach the office to discuss the job -affordable prices I highly recommend this company if you need to get air duct cleaning, dryer vent cleaning, appliance repair. I got following jobs done: full house ducts cleaning, furnace cleaning, air ducts disinfection, dryer vent cleaning, dryer and washer maintenance

Workers came to add attic insulation and attic batt insulation to my home. They had a four hour…read moretime window for completing the project however they rushed and damaged my ceiling by walking too fast and aggressively on ceiling joists to swiftly complete the job, cracking my ceiling drywall in multiple locations. I would understand as I am a licensed structural engineer. Before they were about to leave I had to remind them that I also paid for installing batt insulation, if I hadn't, they would have left. My request to the estimator of making sure not to add insulation over my exhaust vents were not communicated to the workers so I asked and they were not aware of this ask. They were nice and fixed the very apparent crack, but weeks later a second one formed nearby due to the worker initiated the cracking by compromising the ceiling gypsum. I did not ask for them to fix this because how I can prove it? No one has walked up there since but enough time has passed to leave doubt on how it was caused. I would not recommend them.

This company is negligent. I hired them to insulate my attic space and they fully encapsulated it…read morewith spray foam leaving no ventilation for the two combustion furnaces in the attic. They also failed to pull the required permits from the city or have the required city inspection after the work was completed. The city inspection would have advised me that their work was unsafe and not code compliant. This created a very dangerous situation as the attic is adjacent to my kids' rooms and the buildup of CO2 could have been fatal. Removing the foam was absurdly expensive and I had to replace both furnaces to make it code compliant. I am taking them to court over this matter as they were not willing to pay for the repairs required to make the attic safe and code compliant.

Investments equipment (using home vaccum)is not professional. After complained the first guy did…read morenot do right then send a second.

Highly professional team. They arrived on time, worked efficiently, and improved the airflow…read morethroughout our home. Worth every penny. Highly recommend!

Scheduling the appointment for my duct cleaning was a breeze. Maria was very helpful and even…read moreassisted with a last minute reschedule from my side. There was no attempt to upsell and the promotional rate was offered. Paul Boyd, who is the owner is a certified and knowledgeable gentleman who is an expert in his field. He did an energy audit and identified areas to improve efficiencies. He also highlighted areas that were good, which is not something most businesses do. At no point was there a push to sell or upsell. His main focus was to ensure that the customer got the most from his visit. Will be using their services to fix some of the issues identified. The duct cleaning was scheduled for a different day. The techs arrived early and were very efficient and thorough in the job they performed. The work and cleanup was completed to my satisfaction. The pricing for the duct cleaning is competitive in comparison to other companies in the market. I highly recommend the services of Climate Doctors for your duct cleaning and sanitation. The superior ratings online are totally reflective of my personal experience with them.

I received almost an immediate response to my inquiry. I spoke with someone on the phone who was…read morevery knowledgeable and they were eager to find a way to meet my aggressive timeline requirements. Darell showed up on time and got right to work. They did a fantastic job and they were very careful as they worked around my home and personal belongings. After the cleaning, I had a question regarding one of the filter sizes and inquired about before and after pictures. I received a follow up from the actual owner of the company after hours, who was eager to share all of the finer details of the service. He then proceeded to offer to come out and do a free energy audit at my home. This is the company you wanna do business with. Great service excellent follow up and they had a better price than the other company I had been contacted by.

Tom was amazing and incredibly helpful; would absolutely recommend this company and Tom - quick…read moreresponse and issue resolved!

DO NOT USE THIS COMPANY!! I would give them 0 stars if I could. They are running a "blow and go"…read morescam. They came into our home and charged us $100 then they said we needed a deep clean and charged us an addt'l $600. The technicians did not wear any PPE. The setup they performed was not according to NADCA standards like they claim. The machine they use is but their method is not. They set up the vacuum in the living room not the main supply vent. They didn't cover any vents while they brushed each vent. Dust was flying everywhere. They claimed to use a EPA disinfectant but we were never told what they used even after multiple requests. I asked for a work order the day they were here (02/22), never got one until (03/29) after I told them I was going to report them. There is more dust in our home now then before David and another guy came who didn't understand or speak English (not being disrepectful). They would not address me because "I didn't make the appt" and my husband did. Our health is suffering from eye, nasal, lung and skin allergies since they came. I tried to ask for a partial refund back but was told they would only issue refund if they deemed their work was unsatisfactory. I got the run around from the Linda(scheduler) and David (Technician) who both know nothing about the company. When I started asking David questions about why they didn't set up vacuum in supply vent he said he didn't care what other companies do and I need to respect him. End of story we can't use our HVAC system without dust blows out everytime it turns on bc they just loosened the dirt and didn't vacuum it all out. I have to air my home out every morning to improve air quality and dust every day bc of the amount of dust coming out of vents. PLEASE DO NOT USE THIS COMPANY!!!

Cody came out on a snowy Saturday to investigate our furnace which was intermittently working…read morebecause of carbonization on the flame sensor. He was knowledgeable, meticulous, and finished the job quickly. My unit was a 2004 Rheem Classic Quiet 80. Recommendations from him were genuinely appreciated and sounded down to earth. I would ask for Cody next time I had a problem with the furnace.

I hired the company some months ago when I was remodeling my house. I needed to upgrade the…read morethermostats to nest thermostats, and do a cleaning and maintenance service on all three of my systems. When the driver showed up I introduced myself as Tim (the same guy who called). The is white man says is the home owner here can I speak to him. I said I am the home owner and he says oh you're the owner? I said yes and these are the nest thermostats I bought and want to install and proceeded to show him where they go and where all three of my systems where. As Im taking him around my house he asked me, you sure you're the home owner? I said yes I'm pretty sure I bought this house. So after I get done he says I need to run to the gas station to use the restroom I said ok and that was fine cause all my toilets were removed during the remodel. But before he left he asked me again, and you're sure you're the home owner? This time right in front of the other contractors working in the home and everyone just looked at him like that's fucked up dude. Shortly after the guy leaves another guy called me who could've been the owner and says that they aren't taking the job. When I asked why, he said his guy that just left said he didn't feel comfortable doing the job. And I said what, why? He said it doesn't matter my guy doesn't feel comfortable doing the job so we're not and you need to find someone else and then hung up. I waited a couple of days for them to come out and then wasted all that time doing the walk through, I felt I was owed an explanation. But of course never got one. So I figured this racist white man couldn't believe that a black man could own such a nice house and didn't believe that I did so much so, he didn't feel comfortable doing the work. That's just crazy! To have a company with the word KLEEN in it you guys sure are DIRTY.