i switched from comcast to clear 2 month ago. This is the worst internet service ever. i cant watch a video without it freezing up. i live in buckhead right by lenox mall. you would think there would be a strong signal up her, but nope. back to comcast i go! read more

Thanks for the unsolicited mail, marked "This is not junk mail" Clear. Fuck this company.

I don't care if there are a couple of good reviews, listen to the bad ones and seriously consider other options. I purchased the wimax mobile connection 2 days ago. I was told that I would need an Internet connection to download the software needed, because apparently what the give you is out of date and doesn't work. Well, if I had Internet readily available, I wouldn't be buying a new device, huh? So I tried to download the software, and then connect my USB modem device. My computer and the clear software recognized the device, but it would automatically disconnect me every time I tried to connect. So yesterday, I took it back up to clear. They reinstalled the software and we figured out you need to stop your pc from automatically trying to find networks. So it appeared to be working. I got home and tried to get on, but every web address would redirect me to the welcome to clear page. I was able to connect to luce char and spent some time on chat. Their words of "wisdom"? Reinstall and reboot, so now I had to go back to starbucks to do that. Of course, when you do the same things and expect different results, that is the definition of insanity. So I call the technical support, who were as helpful as a 4 year old brain surgeon....asking me such insightful questions such as "is your modem plugged in," "did you sign in," "is the green light on,"....of course, morons! I even had 10 bars, the most you can have, and it didn't work!!!! After wasting an entire day trying to get what should be a simple plug and play device to work, I finally threw in the towel. If I'm having all those problems on the first day with no help, I don't want a 2 year contract! And the kicker....you have 7 days to return the modem. BY MAIL. You can't take it back to the store. Then you have to WAIT again for your money. This place is such a scam. Maybe comcast is more expensive, but at least it works!!!! DON'T GET CLEAR! You will thank me for not wasting your time, patience, and money!!! read more

We've had unlimited home & phone with Clear for about a year now and LOVED it until about a month ago. Suddenly trying to struggle through connecting to Netflix and then actually making it through a show became a chore. Constant lag, freezing, and rebuffering basically made trying to watch anything impossible. (Seriously, why does a 5 minute Pink Panther cartoon need to rebuffer?) Internet slowed waaaay down as well. We thought it was just all the storms blowing through, but when we checked our bitrate we found we are only downloading at .7 - 1.4 Mbps. We used to average 10 -15 Mbps, so called Clear tech support. After a couple of hours and going through both Level 1 and Level 2 techs, bouncing between both of the towers a few blocks from us (Stone Mtn/Pine Lake), they finally admitted our account was throttled because the towers were overloaded and we are considered high volume users, so the towers automatically choke our connection to about 1 Mbps. We explained our usage hasn't changed over the last year, and all we do is surf the net (no uploads/downloading pics/music/videos on the computers), and stream Netflix to one television for 2 or 3 hours a day. Apparently that is too extreme to be used on our UNLIMITED PLAN. Tech support basically said nothing we or they can do, so oh well, too bad for us. We're so frustrated because Clear used to be great, but they sold more accounts than they can support and instead of stopping new subscriptions or adding more towers, their solution is punishing their users with speeds that remind me of when I had dial up. Back to shopping for my next internet provider.... read more

I am in Northeast Cobb. I have had Clear since August. Excellent Service with 4 consistent bars and speeds averaging 5 Mbps with 6Mbps plan. I cancelled AT&T Phone and 3Mbps DSL two weeks after installation. I just tested Netflix Streaming this week with zero buffering on my PS/3. I do see a lot of buffering when I try Amazon On Demand from TV, but I think it's there service and not Clear. read more

Had them for three months now here in houston and they were great for the first two. Now I get five bars and a blazing fast 100kbps down. Tech support has yet to help and I can't even get them to credit me for the slow speeds this month. Looks like a complaint to the FTC is in order for their deceptive advertising. read more

Terrible service. I've had clear for a year now, and the service has been worse than dial up. The connection falls out periodically. Anytime I have a guest at my house that uses my internet, they are amazed at the terrible service. My house is technically in the middle of the coverage, yet I have terrible reception. Don't buy this service. I am so fed up with the service that I just paid $100 to cancel it. $100 to get nothing in return besides freedom from a terrible company! read more

Clear's unlimited Internet for traveling business owners is everything but unlimited and fast. I was told they have a software that has intentially limited my usage from 3 to .3 since I'm using too much unlimited Internet. I paid $80/month and had it crash about twice a day. CS took two weeks to get back and told me that it was my fault. Worst service read more

My first time heard about clear and try to set up a account with them and I did set up an account with them. This company is a rip off company, they just said great things about them to get me connected with them, after I got hook with them then the true of them come out. Everything they said over the phone was not true, they charge me more than they said it would be. I got very mad and called to cancel, they directed me over Phillipine, a representative in Phillipine could not help me and then gave me another phone number. They keep loop me around with no solution. In the end, I have to call my credit card company to stop the payment. This is a rip off company please be careful. read more

I swear that this company is the most filthy minded and cynical internet provider in existence. They say you have fast speed but it throttle to reach that point or peak they promised. I always have to troubleshoot it and they charged me 500 dollars for some stupid devices I supposedly didnt return its pathetic. Pitiful excuse for a company. read more

NEGATIVE STARS. Clear makes things impossibly difficult every step of the way. Their customer service is awful. People in call centers in faraway lands don't give a hoot about your problem and when things get hairy they can't properly communicate. Working through a problem is horribly inefficient. Despite the fact that Clear said we were in their coverage area, the modem did not work well in our apt. My boyfriend had to break into the attic and tape the modem up there for it to work. The fee for canceling the service is exorbitant. It's almost like Clear's business model is: make things as difficult as possible for the client so that they just give up and take it. read more

I just ordered Clear internet service and was left confused. The low price it advertised is why I picked it for my area here in Austin TX. But They had to add for the modems a rental fee she said 10.00 and or 7.00 and other charges as well. I'm not sure anymore that I am getting the best deal anymore. Road Runner advertises 34.95 and 45.00 with super boost that is faster than clear. With the extra fees maybe I should have changed my mine but there is something about satisfaction guaranteed, which is confusing the advertisement says 30 days but she said something about 7 day guarantee. I could cancel but I may not be able to see my bill until after the guarantee period is over so I am screwed. I hate the fact that fees are hidden, and deceptive campaigns make it impossible for a consumer not to get burned with constant poor choices no matter what. The only facts I have is the Sprint PCS broadband card that I have been using for years is testing at 1.8 mbps and all accross town it is pretty consistent but I have noticed that in some areas like Oltorf or at the wee hours in the morning it speed like doubled. My sprint bill is 32 pages long and doesn't ever tell me what my plan is and how many minutes I paid for and didn't use, it would take a phone call to a customer support to hear what is really happening and at 230.00 per month for 3 phones and a card I hope to be lowering my burden by changing to clear but the way companies hide the charges I probably will never know. So far I am disappointed as the extra fees may have made me make a bad decision. David 2/7/10 I repeatedly looked at my clear bill online and it was too low about 35.00 but now I just went online and looked at my credit card 3/3/10 and saw Clear charged me $79.18 so 55.00 plus hidden fees is actually about 80.00. I do like the faster speed I can actually watch most videos without it stopping and the Xbox live is no longer lagging so it is much better downloading from 1.8 to 10.mbps and uploading from .5 to 1.0 mbps the Sprints slow upload is why XBOX lagged .1 or .2 mbps. However the laptop card is causing a popup on the bottom of the screen saying disconnected especially when it is idle.So I see the price and still have a few days left (maybe) to change my mind, but I will most likely just stick with the 2 yr plan with clear. Sprint raised it's monthly package price due to the old plan didn't have data for the new phones, so even though I dropped the broadband card because of the wife's new fancy phone final price didn't drop, but I think maybe I had a penalty for discontinuing the broadband card, so it will be another month before I see what happened. read more

Worst mistake I have EVER made. I have spent more time on the phone trying to cancel the service, than I have actually "using" their internet. Seems like customer service does anything and everything they can to prevent you from cancelling. If you wanna waste your TIME and MONEY on crappy internet, go ahead and sign up with them. read more

I suggest avoiding Clear. Much of what their salesperson told me about cost turned out not to be true. It was very difficult to contact their Customer Service. When I asked to cancel, I was subjected to much stalling and a fair amount of arrogance. At least in Minneapolis, Qwest DSL is cheaper and faster. read more

By far the worst customer service experience I ever had. They are awful. The internet service was not bad for the price but I had to cancel as I moved to a place where they do not have service. When I took the service they promised that there will be no additional charge if I have to break the contract before 2 years and that was a lie. Not only that they are run such an inefficient and crappy service that it took me 4 hours to cancel the service and I had to speak to 12 agents who do not speak English that I know! After they canceled my service and I returned the device they started bothering me with automated messages on every alternate day! After a month or so I gave up and just paid whatever they wanted to get rid of their dodgy and equally idiotic customer service. read more

I have had Clear since 3/11. I have had my device replaced 4 times in this time. I canceled my service today even after Clear offered me two months of service for free. I could deal with the slow connection, however I could no longer deal with the poor customer service. read more

If there was an option to put 0 stars I would. I usually could care less about any product to write a review either way but I DESPISE Clear! It is so incredibly inconsistent! There are days when it works just fine. Then there are days that I cannot get a signal for hours! They say it is the "on the go" internet... just plug it in at the coffee shop or airport and you are good to go. Well there are days when I have to go to the coffee shop to use their free internet because this piece of crap is not working. When I am at the mall I will literally go out of my way to tell people inquiring at the Clear stand how bad it....not because I am that obnoxious but just because I feel THAT strongly about it. It might be slightly less in terms of cost but this is one product where you get what you pay for. Speed only matters if you can get service. I am trying to pay a bill right now and I could probably fly to American Express headquarters and drop my payment off faster than I can pay online. DO NOT GET THIS SERVICE! I hope this post goes through before my internet taps out again....uhhh no such luck....had to do it twice because the internet reset. read more

IF ANYONE HAS CLEAR INTERNET SERVICE BE CAREFUL AND REALIZE CANCELLING TAKES MONTHS!!! according to the terms of service you need to call in 30 days after cancelling to confirm you cancelled!!! THE WORST EXPERIENCE OF MY LIFE AND THEY ARE STILL NOT DONE RIPPING ME OFF... Does the states attorney help with these types of corporations? I had spent hours on the phone trying to cancel my account... after spending hours trying to get the service to work, ITS UNBELIEVABLE I canceled MONTHS AGO, the operator said I was free from any future obligations and the balance was zero and now months later I GOT A COLLECTIONS LETTER FOR 70$ I HATE THESE PEOPLE I WISH THEY HAD A CORPORATE HEADQUARTERS AND NOT A BUNCH OF FOREIGNERS INTENTIONALLY MAKING YOU GO NUTS... probably totaling a days worth of total hold, gone over my minutes with my cell phone provider due to being put on hold by operators for no reason , they bounced me amongst them as if I was a ping pong ball and occasionally I heard them laughing with colleagues while speaking Hindi ( I believe) (maybe they intentionally didn't put me on hold... all I know is Clear brought my wife to tears and they almost did that to me... They now claim a bill was generated on the 2nd of august and I cancelled on the 3rd so i owe them for another months service... WHERE THE HELL IS MY 3 MONTHS OF FREE SERVICE THEY PROMISED WHEN I SIGNED UP!!!!??? read more

Got home unit and mobile unit, at first worked ok (speed wise) now everytime it rains or bad weather, no service. In buffalo grove IL and Deerfield IL. Rather pay slightly more and go back to Comcast AND get higher speed. Usless! read more

Clear certainly doesn't deliver well in Salt Lake City. Like most of the previous reviews things when well in the beginning. I am with Qwest, another dog provider, and I kept the connection before jumping ship for Clear exclusively. Clear was very fast for awhile, although finding a good spot for the modem was tricky. When the speed degraded, I called them and over a very poor phone the connection the rep said they'd send a better modem. Ok, the modem arrived quickly, but it was the exact model I already had. I tried it with no improvement. As time passed I realized the modem was having to reconnect more frequently and I had to rely on my slow Qwest connection. Finally, I called to cancel and I was on the call for 40 minutes. I can't believe I stayed civil. The rep with an Indian accept, while overly polite, had the authority of an gnat. Every question I raised, he had to put me on hold for a few minutes to give me an answer that didn't respond to my key issue - I was cancelling. I still don't know if I have successfully canceled with them. They wanted a cancellation fee for service that I hadn't been receiving for several months! Please. The funniest part was I had an automated call asking about my recent contact and whether I'd recommend Clear to a friend. When I entered my response on the keypad, the voice kept repeating the initial menu and then hung up on me. Of course, my response was no way would I recommend Clear to a friend, but of course they'll never know because of their technically-challenged phone system will never tell them! read more

I wish I could give 0 stars. Clear wireless internet service coverage was patchy, at best and when I called to cancel my service (after returning 4 devices throughout my 7 months with them), I was told I would receive a refund for the last month of my service (since I only used 2 days out of the month before canceling, as service DID NOT WORK and their phones were having technical difficulties, so I was unable to cancel prior to that). However, the refund never came. I also called to cancel and a week later had still not received the return label for my device. When I called to inquire, they had not canceled my account as I requested & I was still being charged for usage. What a joke - THEY don't do their jobs correctly and their device does not work, and yet I still have to pay? STAY AWAY from this company at all costs. Their customer service is a JOKE. WOW. read more

HORRIBLE, HORRIBLE, HORRIBLE! Do not do it! When I went to cancel for having my service drop off constantly for no reason and getting a very weak signal (which made my computer so slow that I wanted to throw it out of the window), I had to spend approximately 2 hours over consecutive days to do it. It took them three tries to send me a return label, AND I was informed that I signed a two-year contract that NO ONE made mention of when I signed up over the phone. Now, they're calling me 7 times a day for a $40 cancellation fee. You know, businesses like this should die; just because we have to do a lot of searching and may have to pay more to find a business that engages in fair business dealings, it is worth it. If everyone did it, it would perhaps make all of our lives better. No frustration or anger... Imagine being treated like a human being when dealing with a giant corporation! It will NEVER happen if we allow companies like these to continue to take our hard-earned money and waste our precious time for their unfounded gain. And I thought AT&T was bad. CLEAR is worse. Stay away. read more

Is there such a thing as negative stars. They are really terrible! The call center is located in a developing country with poor communications skills and poor telephone lines. The sales dept is very high pressure, but the product sucks. I have had service for one day and I'm sending the modem back. Very bad directions and communication. Go somewhere else for service. read more

They are god damn thieves. I had ordered a modem which was broken in a week and I packed it back and sent it back to clear, and ordered a new mobile modem. I was waiting for a refund for the broken device, but nobody contacted me in 2 months. I called them to ask about refund, unless the guy told me that the battery and the charger missing. WTF ???!! I even did not use their charger and what would I do with the god damn battery ??? How do I know someone did not get the battery and the charger from the box ??? They are god damn liars. When I asked to return the device to me, they said no !! How funny that is ?? They also have a god damn coverage so nobody wants to get clear. So what can they do to make money ?? They have to get whatever they get from the ones like me. For just a $100 they are playing little genius games not to pay the refund for their god damn broken mobile modem. If you guys would tell me that you need money, I could donate you another extra $100. But there is no need for little games like that. All of the people are not idiot as you think. I will cancel my service asap and that $100 will remain in my pocket in two months :) But you are no longer not able to get my money again robbers . read more

JUST KEEP CLEAR OF " C L E A R ". This Company is not to be TRUSTED. We just moved to our new home in Hayward, CA. I contacted 'CLEAR' and arrangedd for the service on 7/20/11 and this COMPANY cahrged my credit card $61.26. I received the equipment after nearly a week of waiting. I cannot connect it to my computer so I decide to to cancel the service. The first customer service rep tried to sales talk me and offer to try it for a month for free. I told him I cannot connect it to my desk top computer and I requested a refund. After a week, I contacted CLEAR customer service again demanding my refund. After almost an hour of talked he told me that he will send me the instructions how to return the unit. After a few days, I received the instructions and I returned the equipment that I never use. I called again to demand the refund of my money but he customer service said that they will returne the money when they recieved the unit. On August 2, 2011. I recieved the refund of $26.95 only. I called again the customer service why they did not returned $34.31 of my money. He explained so many things which why they keep my money. CLEAR-LY I was robbed. KEEP CLEAR OF " C L E A R ". Robert read more

I had this for a few years as I was shuttling between NY and Florida and used it there and at the airports. Went downhill and finally I could not get service in midtown manhattan nor Florida. Complained to customer service who did not speak english. Finally, although when I originally got with a "lifetime $40/month fee" when it went to $50.00 I realized how stupid it was to continue. Bad service, bad customer relations, bad company. read more

SHADY SALES REP, PATHETIC COVERAGE, TOOK 6 WEEKS TO GET A REFUND.EI live in Smyrna in a High Rise. I purchased my Clear WiMax device for the holidays after the renovations for my condo had been completed. I purchased it from a salesrepresentative that worked directly for Clear Corporate, not a reseller behind a table at the Cumberland Mall. He assure me about connection speeds that were better than Comcast etc. So I did alittle reserch and saw mixed reviews. The price was cheap and connection was fast at my office where we meet. What the representative neglected to tell me was that the towers dont send a signal higher than eight stories? Im on the ninth floor 1/4 mile west of The Vinings Inn. The reception is patheitc. When I called my representative he imformed me that I could purchase a signal booster and he had a friend in East Point that could swing by to install it today? I would rather pay $50.00 more per month to ensure a truthful salesrep and a quality product. Dont sign up unless the rep drives to your house to check the signal. read more

Yesterday it was $35/mo, today they jacked it up to $50/mo. At 2.5 Mbps max downstream, it's now far more expensive than the alternatives. I hope their executives would soon realize what a mistake they've made (remember what happened to NFLX stock when they raised their rates?). Makes me wonder if they have a death wish. read more

This has been the worst Internet provider experience , everyone from tech support to the so called customer service. Every person I had the displeasure Of speaking with was very hard to understand and in turn did not understand me. I do not know if there main office is overseas, but 1st they need classes in English and CUSTOMER SERVICE, both my husband and I were hung up on 2x's and had to explain everything over and over. I would never recommend their service to anyone. I requested a call from a manager but when I asked the 2 different people ignored me. I have worked in customer service for 12 yrs and would never treat a customer this way or disconnect the call unless the person was verbally cursing at me. I you would highly recommend that you look elsewhere for a Internet service provider. read more

Clear is absolutely horrible. The service is snail-slow and goes out completely when it rains. Once, I was disconnected for "disrespecting" a customer-service representative by telling her that the service was terrible. I bought my equipment on eBay and didn't have an annual contract and it was STILL a nightmare to cancel the darned thing. Because I used my first AND middle name when I called to cancel, they pretended to believe that I was not the account holder (of course, I had verified social security number, credit card number, mother's maiden name and address, so they knew it was me). Then they pretended to think that I had some company-owned equipment out and refused to cancel until I returned the completely non-existent equipment. What a mess, what a nightmare. read more

Clear is a horrible, shady internet company. Tell everyone you know! Unreliable connection, and impossible to get along with. And their sales people lie about how "easy" it is to cancel with them. Horrible Company!! read more

the WORST customer service ever. The employees seem to know nothing about clear not even the salepeople. SCARY

I just signed up Monday for Home internet modem( Nov) and it turns out that if you don't call the 1-888-888-3113 number you're buying through Red Venture or some other third party. They up-sold me the $45 + $5 rental plan with the 150 gift card I could use as a way to pay it down to a more affordable rate for my decreased income. I just had to wait 24 hours. (Turns out it really can only be used after you pay through two billing cycles.) When my sales rep read the blurb at the end of the call the gift card went to $100. I caught him on it, he adjusted with his manager to $120. Great. Deal! Just went to claim the card and it was posted at Clear for $100. Grrrr. Also, here in Long Beach, it seems I'm in some sort of hole and the tower is too far away. Only getting 2 bars of 5 for the full speed. Sales rep said that they are going to be putting in one near LB City College ( PCH campus??) and 3000 towers are going up in 2011. Customer service with Clear directly has been GREAT so far. We downgraded the plan and price to accommodate for slower speeds and they are mailing out another modem that has better receivership (we hope) Shaena was great with filing an inquiry about the gift card. So far two bars is OK, comparable to the FiOS that I had. It's not too noticeable a transition. It does come with the two year commitment contract which the Red Venture sales rep did not mention. Pros and Cons with Clear. Will update later. Updated March 27th 2011. Clear has opened more towers and now I'm operating at 3 bars of 5...reception has been consistent and I did have to get a Lynksis to operate more than one computer wirelessly. No laptops in the house yet. Still operating two desktops. read more

Customer service is horrible! My connection started out fairly fast, but tanked as more customers accessed the service. Download speed is about 1/3 that of cable and unsuitable for streaming movies over Netflix. read more

If you can live with the inconsistent variance of 1.2mbps to 6.4mbps...never knowing when you'll get which, Clear is for you. What makes this a TWO rather than a ONE is the semi-reasonable $50 per month. If you can't get a high speed from Comcast ( where you can rely on consistent, reliable speed), settling for 4g speed may suffice. However, for the additional $5 to $9 per month, you're much better off with other services if you need consistently reliable speed. read more

Dial-up is faster . . . This is ugly. Clear has been sued once already, and lost, for misrepresenting their service. I think it's time for another class action. read more

CLEAR...cool...at first. Then, I moved. Couldn't get a signal. Called cust. svc and was told that there was a problem with the tower. Called back the next day asking if the problem had been taken care of. The rep told me that there was never a problem with the tower. It was determined at that point that someone would need to come out and try to get a signal for me. After waiting more than a week, someone finally came out and determined that no signal was available. I called back the next day to process the cancellation and they sent me a UPS return label via email. Sent the equipment back. One it was received by CLEAR, I called back to request a refund. Now, mind you, I paid $65 to CLEAR on 5/2...I moved 5/7 and called that same day to inquire about the signal. On 5/19 Clear sent someone out to check the signal. On 5/20 I called to let them know that the tech was unable to get a signal. When asking about my refund I was told that because I waited until the 20th to cancel, that I was ineligible for a refund. What the %$#@? If I had tried to cancel before someone came out, I would have been charged a cancellation fee and they made me wait until 5/19 to get a service call. It's a heads I win, tails you lose type of policy... read more

I live in Decatur and the Clear was awful. We rarely got a signal and when we did, it was very poor. I took forever the cancel with them as the guy kept trying to give me reasons to stay. i finally has to say, "NO, I don't want to keep the service." Then, even though I was paid up through the 25th of the month, they cut off my service immediately unless I reactivated me account, and refused to prorate the balance onto my account. Don't use them!!!!! read more

Went with Clear b/c of the price. Got phone and internet. Location was RIGHT NEXT TO A TOWER. Service worked about 3 days out of trial. They even extended my trial to see if it would get better, it got worse. One second it would be fine, the next, no service. It didn't matter if it was cloudy, raining, or complete sunshine out. The service NEVER worked more than an hour at a time. The speed was SLOW. The customer service... horrible. The first group of tech support ppl you get struggle with English and read from a manual. I had to repeat multiple times that I was talking about Clears modem. The CS rep would say "modem?" I said, the black tower from Clear. "tower?" this went on for like 3 minutes. FInally I got transferred to voice support for the phone and they were more helpful. I tried everything they suggested, I moved the "tower" all over, seperated it from the phone router and wireless router b/c they were claiming that could cause an issue. After days of trying everything I gave up and went with AT&T. I held for 45 mins for the account department to cancel my service. Even if the Internet and phone would have been more stable, the horrid customer service alone was good enough reason to cancel during my trial. What ever you do, DO NOT USE CLEAR!!! Their name should be NOT CLEAR. read more

Horrible Service!!!! Especially CUSTOMER CARE!!! Good God! I was on a trial with the Home modem...it was in and out service...I was told a few days later that my area didn't have a good reception. WELL! Could they not have checked that before SELLING it to me?? I then needed to stay online for classes so bought the CLEARSPOT..Well that was overheating so I decided to cancel the service...I was told I was within trial return and a return label would be sent out.. 28 days later my account is NOT cancelled and NO labels sent out.. I've spoken to 4 REPS since cancelling weeks again. CLEAR is STILL holding on to my account charging me for a service I dont have.. TRIFLING!!!!!!!!!!!!!!! read more