They had truck we needed and when there was a problem with the truck they took care of it right…read moreaway. The staff was very professional and kind!

I rent from this location frequently, always had good service. Today I spoke with Eric, (wouldn't…read moregive last name) he was arguing about a previous rate, he was extremely rude, and told me "It sounds like this rental is going to be too hard" Who says that? Made my reservation with the Orange branch, and they were able to match my previous rate with no problems..

The RV itself was fine, but my final cost was higher than expected due to unclear add-on fees…read more Pickup felt rushed. If you're not staying at full-hookup sites, this rental isn't a great fit. Separately, my refund initially appeared on my credit card, then disappeared. I had to call and email to get it reissued. This led to extra personal and work time I shouldn't have had to spend.

I rented a small Honda SUV, it was dirty on the inside. I took it to the car wash & cleaned it…read morebetter than I received It Upon the return. I returned it a little late; although, it was before his next service. Sam said it was ok, no charge on the late fee. Few hours later - I was charged another day after I dropped the vehicle off Already. I was later charged for the toll charges, he went in the app (on my cell phone) & accepted the charges w/out my authorization. Don't go to this place! It's a NIGHTMARE!

I needed to refill my propane tanks to bbq. As I pulled in, I was greeted within minutes and a…read moregentleman helped me out. The tanks were inspected to ensure they were not expired and filled them right up. Friendly staff, quick service (for propane at least), reasonably priced.

A good place to get packing supplies and other stuff necessary for moving. I like how organized and…read moreefficiently run the store is. Easy to park and very little wait time for checking out. If you end up with leftover boxes, you can get a refund for them. So good to know as I got $36 back recently by doing that!

Our reservation started out rough w Penske. Went to the location my rental was for on 5001 Birch…read moreSt. Commercial building. No desk for Penske. Called the number on my reservation and was told, that location does not do local rentals anymore. They said I needed to call main number for a new location. Called Santa Ana location. They told me they only had 16' truck. I asked them to check for Monday or Tuesday the following week. disconnected. Called again. Disconnected. Went home frustrated. Called the newport blvd location and Juan hooked me up quick and easy. It was a pleasure to have experienced Juan's excellent customer service. He was smiling when I picked up and smiling even more when I returned the same day before close. As he had 7 reservations for the next day. 10 stars for Juan. United States

The last 3 out of 4 Reservations were not honored. I was never informed they would not have the…read moretruck reserved until I showed up. A reservation means nothing here. Useless.

This is a fabulous location! Jacob was super helpful and efficient with the truck check out…read moreprocess. If I need a storage unit in the future, I will be shopping here with the affordable prices and awesome customer service.

This U-Haul location saved my errand day...I woke up quite late about 10am and reserved a spot up…read morethe street from this location, they didn't have the truck I wanted and they sent me here!!! So happy they did cuz I met Joseph M. the Sheriff who runs this operation! Quite the gentleman and comedic and very professional! Wonderful attitude cuz let's face who in the world wants to move their stuff on a day off...not me LOL!!! His vibes contributed to the positivity of me releasing my storage items into the wild and without this spot I'd still have items I don't want ownership of! I am very blessed and happy man and this location really really made the difference today so thank you U-Haul for your skills at hiring this man Joseph and maintaining this business!