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    Clear Creek Communications

    1.0 (2 reviews)
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    10 years ago

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    Centurylink - CenturyLink lineman Josh removing the defunct phone line I've tried to get rid of for at least two years. Thank you, thank you!

    Centurylink

    (23 reviews)

    I'm giving CenturyLink five stars because of an unusual customer-service matter. I'm in one of…read moreOregon City's historic homes and for years have had a dead telephone land-line cable running from the house to the big line over our street. I've wanted to take down that dead cable but the city doesn't have authority and has told me to find out who owns the line. For two years, I've talked to cable companies and former phone companies only to get a bunch of "not our problem" responses. We're having the house painted this month and I need to get rid of that dead line and its junction box on the side of the house. I contacted OC's Public Works folks again, who again said they have no authority but suggested maybe contacting CenturyLink. I'd done that many months ago but decided to try it again. For whatever reason, this time somebody listened. CenturyLink scheduled one of their linemen to take a look. Yesterday, a CenturyLink fellow named Josh showed up, quickly snipped the old line over the street and even volunteered to remove the old junction box from the house exterior. He was quick, friendly, and totally cooperative. Keep in mind, this is after two years of a frustrating runaround from other companies. So, in this case, even though I'm not one of their customers, I give CenturyLink a well-deserved thumbs up!

    I JUST set up a business account with Century Link based on my company owner saying he had a good…read moreexperience with them. THEY SUCK! I have had the service for less than 10 days, got a bill already and cannot log into my account online. The link to pay them worked, but the password rest link I was sent 18 TIMES didn't.. There is NO WAY to even reset my password - I just keep getting the same error message again and again, we cannot provide this service at this time. I called and chatted online with 4 different service reps and they all said the issue is on my end!!! They are the absolute worst internet company on the planet and I regret ever doing any business with them.

    Fibersphere Communications

    Fibersphere Communications

    (74 reviews)

    READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

    Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

    Clear Creek Communications - electronics - Updated September 2026

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