hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

Herman and Craig are amazing guys... They run probably what is the last human-centered Internet…read moreservice and email service in the Portland Oregon area. If you call them, you will get an actual human being in the same city... Portland. They do not farm out their Tech Support to giant phone banks overseas. I have to admit I didn't realize email was so complex until I started calling Craig at 8Vanet... I've learned a lot about email and how it works, and webmail also.

This provider is exemplary. Their customer service is amazing with quick response times and…read moreclearly explained answers. If you have been frustrated with internet communication services, just try Hevanet and you will find out how things should be done. I do not work for them, but continue to be impressed with their quality of service after many years contracting with them.

I guess this is kinda moot now since CenturyLink was bought out by ATT Quantum Fiber but…read moreCenturyLink service was HORRIBLE. Modem is currently not working and until I get the new Quantum Fiber Modem in 6 days I'm dead in the water. I work from home and my house has terrible phone signal so I'm having to go to Starbucks everyday to work for the the next 6 days. I wish I could give 0 stars. 24/7 tech support? After business hours you'll get hunted around by a bot and then it hangs up on you.

I've now been using Quantum Fiber for one year, zero problems! And you can't beat the price!read more

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

If you love getting ragebaited by incompetent customer service representatives and being placed on…read morelong holds, then Verizon is the company for you! If you're like the rest of us and want fast and efficient service, please take your business elsewhere. Their customer service is not only hard to reach but is also usually a complete waste of time. I have spent long phone calls accomplishing nothing. They either drag you in circles or tell you you can't make changes/updates to your account.

Benjamin was excellent | Quick service…read more It was my first time coming here to get my phone upgraded. I didn't realize that you can book an appointment, so I just walked in and had two folks ahead of me. I ended up waiting only 1 minute before being approached by Benjamin. He was friendly, knowledgeable, and helpful. He helped me upgrade my iphone 13 pro to a iphone 17 pro. I've had this phone for 7 years. He looked up my plan and customized my order to what I wanted (silver, 512gb, keep my old phone). He looked up any promos and ways to bring down my total monthly bill. He had me sign some papers electronically, and I was out the door within 40 minutes. I synced my phone myself at home. The whole process was about an hour. The store is bright and clean. Lots of clerks available to help. I will come here if I need any assistance. Thanks, Benjamin!

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.

BUYER BEWARE!!! I was with Comcast for 7 years and just…read moreswitched to Century Link. I switched for better pricing and a faster speed. BEWARE!!! Customer service is terrible. Very shady business practice. I now sit with a HUGE bill. On several attempts to resolve this... to no avail. I will be canceling and going back to Comcast. As a business owner I REFUSE TO CONDONE ABUSIVE BEHAVIOR AND PAY FOR BAD SERVICE. My bill is now higher then Comcast. I am disappointed in Century Link and will worn everyone I know. Get it together! Began recording ALL your calls. Not JUST when it's beneficial to you. Complete Fail! (Linda Emp. 92736) worst customer service. Should be fired!

I went in for a new phone cover and screen protector as I drop my phone too often. Anthony helped…read moreme out and was great! He gave me multiple options with high drop ratings and one having a strong on it to wrap around my wrist which is great, replaced my screen protector and I was able to get a pop socket thanks to a bundle and save package. Anything was super personable and great!

Joseph Stusse greeted me at the door and asked if I came in for the iPhone Launch today…read more I noticed the balloons outside, but was unaware that it was Launch day. I had come into the store for another reason. Joseph went over the Launch promotion, explaining the value of taking advantage of this promotion of $1000 off when upgrading from my iPhone 14 to the iPhone 16 during this lunch. I skied him to sketch out the comparison of the new iPhone 16 compared to staying with my iPhone 14, since getting a phone upgrade, was not the reason I came into the store. He answered all my questions and drew out things for me to see on paper. Joesph showed me why it was advantageous to take advantage of the Launch promo. He ended up signing me up for this Launch promo for the iPhone 16. He even gave me his business card, to call him, for when I get my new phone in the mail, so that i could bring it in, to get my iPhone 14 data ported to the new iPhone 16. Then of course, he worked with me to get my original purpose for the visit handled. I wanted my LAN Line phone # transferred to my AT&T account. Joseph showed me that I could add it to my existing iPhone line, as a second phone# on the same phone. He set it up for me, and showed me how to use it. I am very happy with their service that I get, whenever I visit the AT&T Store at Bridgeport Village. The employees here seem to be much better than any of the other AT&T stores in the region that have visited.