Great service, easy to understand explanations of what needed to be done, got in and out at a…read morereasonable speed

Still waiting for GENERAL MANAGER TONY BLACK to call me about horrible service dept / sales…read moretestdrive experience after SEVERAL REQUESTS! Even talked with JESSICA at SPITZER CORPORATE HEADQUARTERS regarding my overall SALES/SERVICE on May 28, 2026 and a week later STILL NO CALLBACK! As soon as bully Sales Manager TED SAWICKI learned from Salesperson ASHLEY that i was not purchasing a vehicle that day, i was ABRUPTLY ordered out of the showroom to go back to the service dept and wait for my oil change to be completed. ALL ABOUT GRABBING THE MONEY, and nothing to do with TREATING THE CUSTOMER RIGHT. So now, this is a NEW REQUEST for Alan Spitzer and/or Allison Spitzer to contact me ASAP, please!

Four years ago driving to our vacation destination our 15 yr old Highlander started showing a lot…read moreof dash lights. There was a Toyota dealer nearby so we drove there. It was a Friday night and they were closing for the weekend, we would have had to cancel our vacation. We decided to trade so we could get on our way but the only car available on the whole lot was a Corolla Cross. Recently we received an invitation to a sales event that was going to blow us away at Victory Toyota, we even had to make an appointment for this event. We walked into Toyota and saw very limited inventory. We looked at two cars and I counted five salesmen standing around in various parts of the showroom. Not one person asked to help. I finally walked up to a young gentleman and asked if there were any Highlanders. He said there were THREE outside ( huge sales event?) and proceeded to walk us out with no keys. Should we just look through the window? Upon going back to get the keys I wanted to test drive the Platnimum. I joked to him that I had planned to retire next year but if we buy a car that is going to change. I told him that I pick out the car and my husband does the numbers deal. He mentioned that when we got back to the showroom he'd see if retirement was still possible after crunching numbers. They did a quick appraisal of our Cross and then crunched NO NUMBERS...the price you see is the price you pay, minus the trade. We bought our last Toyota at zero down , zero finance. This dealership wanted 4.9 %. That is around $10,000 in intrest for the Highlander. . Land Rover is advertising 0.9% for select models. . We will definitely be looking around. . Ten years ago when my husband was looking for a vehicle for work he stopped at a competitor's lot just to see what they had to offer. The salesman was out the door and ready to greet my husband before he even got out of the car.

Had an appointment to check out a 2024 Highlander. Luis told me it was available but when I got…read morethere, he said it had been sold. I understand that cars can be sold before one can get to the dealership, but Luis had all day before my appointment with him to let me know that it was no longer available. He did not. I wasted 2 hours of driving to get there and back home. I also believe that the car was never available in the first place. It is still listed on their website and actually has a lower price today than it did yesterday. They have a chat feature on their website, but all the agent can do is get your contact information and send it to their sales staff so they can call you.

I had a fantastic experience! Berea Auto Mall provided excellent customer service and support…read moreduring my new Subaru purchase, which was a refreshing experience. The Carfax, original sticker price document, and all my inquiries were handled, along with assistance for my loan, new title, and registration. I recommend Charles, he's a professional who demonstrates integrity. Thank you! I love my new ride!

Recently bought a car from them and had a great experience! The staff was friendly, transparent,…read moreand made the process smooth. Got a fair deal and love my new ride. Highly recommend!

I had the privilege of working with Mark Brelo, professional sales associate at the North Olmsted…read morestore. Mark showed me many different cars, brought cars from a satellite new car parking area, and I didn't buy a car due to my indecisiveness. Mark couldn't have been more polite, more knowledgeable about his product, and he is dedicated to satisfying his customer. A good man indeed and a credit to the dealership!

SCAM ALERT!!! I had a prepaid oil change plan. When I came in for my second of 3 included oil…read morechanges... they refused to honor service contract. They stated that costs had risen too much and they would loose money on the oil change. NOT MY PROBLEM, WE HAVE A BINDING CONTRACT! Worst of all, it had only been about 6 months since I purchased the plan when getting the first oil change, expenses didn't go up that much in 6 months. Contacted corporate and they refused to do anything about it. Had a difficult time getting my credit card company to refund my card due to the time that had passed. SCAMMERS!!! They will sell you something and refuse to give you what you paid for!!!

My husband needed a second vehicle, so we visited Sunnyside in Middleburg Heights hoping to find a…read morelow priced, used vehicle that was in good shape and we found one! The entire process lasted maybe 2 hours - this included time spent searching their lot as well as the Mitsubishi lot next door. Our salesman, Steve, was friendly, courteous and helpful. To be fair, I'm surprised by all of the negative reviews although many seemed to be service center related. The only gripe I have is that we waited about a 1/2 hour while they "detailed" the car but once we received it, the inside was still dirty, there was a specific piece of hair still on the dash and the car smelled like smoke. I'm assuming that maybe only the outside was washed, so we'll have to detail the car ourselves. Nevertheless, it's no big deal as long as the car continues to run well.

This is the worst service department I've ever worked with. They are either incompetent or…read morecriminal, and I'm leaning toward criminal. I'm calling the Ohio Attorney General on Monday to file a complaint against them, and the Better Business Bureau today, and will be forwarding it to Honda Central. I have called for the General Manager and asked to speak with him six times during the 15 days that they had my car. He has never once called me back. Honda of Middleburg Heights (HoMH from now on) is not worth doing business with. I'm going to try Ken Ganley Honda North Olmsted (www.kenganleyhonda.com). My 2024 Honda Accord Hybrid has had nothing but electrical problems in the last year. I had it in for over a week earlier in the year, and Honda of Middleburg Heights returned it working (for once) but said they couldn't find anything wrong. After eight days. Several weeks ago, the entire electrical system failed. I had to have it dragged in on a flatbed. I called Honda and talked with Service Advisor Kristin. She told me that Bradley, my service advisor, was on vacation. I said that was great, but my car had been dragged there early in the morning. Kristin said she'd get it right in. The last time, it took seven days for Bradley to even call me. I'm very busy, and I stupidly trusted HoMH to be competent THIS time. After a week, I called when I received an email stating that my car had not arrived a week earlier! I thought it had been stolen off the lot. But no, the entire staff at HoMH is just incompetent and never brought my car in, because apparently, Margaret "forgot" about my car for a week. When I located my car, finally, after Bradley came back from vacation, they told me that my after-market Dash-Cam, which was installed professionally, was preventing them from diagnosing anything, because Honda doesn't "allow" people who spend $50,000 on their cars, and are Uber drivers, to add anything. So they ripped out the wires from the fusebox, telling me that there was nothing else for me to do. THEN they discovered that the master computer in the hybrid had failed. More days to get that, and they REFUSED to reinstalll what they ripped out without charging me hundreds of dollars. I'm going to have to bring it back to the real experts and pay to have it reinstalled now Then the error in the photo appears 30 seconds after leaving HoMH. I've told them about this several times, and included the pictures below. HoMH just doesn't give a F*** ... they just want to rip us off and sell us defective cars. Lawsuit is pending from me. - Denny

Friendly staff and great selection of inventory. Also the…read morecoffee machine with service serves it at a perfect temperature!

I made an appointment three weeks in advance for a Saturday. I arrived at 10 am. By the time the…read morevehicle was even looked at it was almost 11 am. The quote was reasonable and not terribly over priced. The staff was friendly and the waiting room was clean. They were able to make repairs and get the vehicle done in the same day. The only reason for the four stars is the one hour wait before the vehicle was even looked at. The photos of vehicles are not mine. Just what I was able to see during my wait.

this dealership is awful. and they will gauge you for repairs,…read morethat Ford is at fault for. Ford knowingly distributed and sold a faulty transmission in the model Escape from 2013 to 2019, which violated the Federal Motor Vehical Rgulations The Ford dealership and service shop refused to accept responsibilty for the faults that caused the expected transmission failure, in addition, they wanted $8500 to fix the failure that Ford created,

Fabulous car buying experience. I dreaded going into a car dealership, but these folks won me over…read more Eric was upfront, knowledgeable and relaxed. He was very easy going, did not try to persuade us in any direction at all! Justin helped me learn some of my new cars features, he was very patient and verified I really knew how to use the features I was having trouble with. Top Notch Dealership!!! Last time we bought a car (Honda of Mentor) it took HOURS, like ALL DAY. With Liberty Ford it took about 90 minutes, including the test drive. Love my gently used 2020 Ford Escape!! Love Liberty Ford of Parma Hts!

Sales and management staff is friendly, personable, and no pressure - a most welcome opposite of…read morewhat I expected from a Big dealership. They did their best to make everything expeditious and no-hassle. Huge shout out to Vic (salesman) and Jacob (sales manager) for making my car shopping experience - from test drive to signing the finance papers - pleasant and quick. I had expected to spend the whole day car shopping, but it was done by 12:30! Highly recommend!

I've been a long time sunny side Mitsubishi customer. They have recently changed management and…read morenow are owned by the company five star. The service was NOT Five star!!! If I could give it less than a one star rating I would. The previous management has left and they have not filled the shoes properly. I originally purchased my Mitsubishi lancer in 2014 and I've had it worked on there for service ever since. Today they lost my key to my vehicle when it was there for one full day. Not only did they lose it, it's completely gone. They don't know if it was stolen, so I had to have a family member go get my personal spare so they could program both keys so that I wouldn't only be down to one key. Luckily they still have the quality technicians at hand to take care and program the keys so that nobody could break into my vehicle with the original key that they lost. The same can't be said for their service staff. Throughout the day while I was waiting for my vehicle while I'm working I only received one phone call from them. Their service advisor couldn't even tell me an estimate for my repairs let alone give me an estimate for additional things that I wanted done besides what the labor cost be would for an hour of work. I then proceeded to wait 10 minutes on the phone while he tried to plug in the information needed for the rest of my vehicles repairs. By that time I had to return to work and couldn't speak with him any further. The new management was more worried about leaving for the day and already had his coat on and decided to not even address the issue at all with the missing key. Instead he left cause he doesn't want to deal with the problem. The previous manager Jakub wouldn't have let this happen, let alone have such poor handling of service from there advisors. Such a shame to have a great dealership go to waste. For the good people that are still there working, trying to save the sinking ship, I'm sorry that the place is turning into a nightmare. You guys shouldn't be wasting your time working there any longer!!!

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!