I forgot my password to an old Samsung device, and the Gentleman at the store helped me unlock it quickly. I am working in the tech industry, and I tried all the tips and tricks I found online, and still, sometimes you need a true professional to help you. I am very happy with their services, and will definitely use it again. read more

I brought my fully working laptop here for a simple battery replacement. After their "repair," the laptop stopped turning on completely -- they essentially rendered it unusable. Instead of fixing the issue or offering a real solution, they only offered to remove the memory for free and give me a $200 in-store credit. The problem is that there is practically nothing of real value you can buy in their store for that amount. Even the cheapest replacement laptop (which the manager showed me himself) costs about $186, yet they refused to order it for me or provide an equivalent replacement. They also refused to refund anything in cash or compensate the value of the damaged device. I was told that when you drop off your device, you sign a paper that supposedly frees them from almost any responsibility -- something they never clearly explain, and something most people understandably don't read in detail. In other words, even if they break your working device, they claim they're not liable. I'm sharing this so others are aware: read everything before signing, and think twice before bringing your device here. My laptop was fully functional before their service, and completely dead afterward -- and they took no responsibility for it. read more

Bhim got the job done which in my case was replacing the battery on my old Dell laptop. Turns out a generic battery wouldn't work so he had to do it twice -- once with a generic and then bought for more money (after he checked with me first) an official Dell battery and everything worked. read more

The only place to go! Courteous, efficient, reasonably priced. I cannot say enough about this gem. read more

William Green fixed my email problem very quickly. He also installed a back up device. He was very pleasant and has a lot of knowledge of computers and programs. This is not the first time he has help us . We have been a customer for many years and their service is of great value to us. Thank you, thank you. Ida read more

Click Away has been my computer service and equipment provider for years. Your service technician Bhim has always been excellent. Thank you . read more

Sadaf is an amazing example of what customer service should be. First off, she is extremely knowledgeable in the field of computer technology. She has exemplary people skills, putting her clients at ease when they don't grasp the issues with their systems. I have always left her feeling totally confident that all my issues have been addressed and that I also have a friend I can call on at anytime. that is a rare and special quality you very rarely find today. read more

Sadaf was so helpful in setting up my new Apple Computer. I have always had Microsoft. She was amazing. She took time to sit with me and give me instructions on how to use the computer. Because of her patience, I can easily use my new computer. I love it! ClickAway is fantastic Marlene B read more

We called about a baffling brother printer problem. They carefully reviewed what was likely wrong that we could repair here. They offered to repair the printer if we were not successful. Based on their advice we were able to have the printer running in a short time. I will not hesitate to go to ClickAway before attempting to repair anything difficult. It will save me loads of angst. ​​​​​ read more

Bhim, the technician who helped with my new computer purchase and installation, was fast, reliable, and very capable.

ClickAway is a treasure for Los Altos. To have technical problems resolved in a short time period of time provides great piece of mind considering my dependence on my PC. Thank you William Green. You were great. Burt P. read more

I have been going to click away for many years at both locations and found support was always completely accurate and professional.. Sadaf recently serviced both of my laptops at the Los Altos store.. read more

They have worked through a tough problem where msft's latest download bricked my win11 incompatible laptop. I'm very appreciative as I needed to get my ttax stuff off the machine. read more

William came to my house to look at a connectivity problem between my new computer and an existing HP Office Jet Pro 3 way printer. After the visit I realized that would NEVER have solved this myself. He found that our new Xfinity wifi modem had a software algorithm that the printer could not decipher. He went into the modem software and separated the two different frequencies and linked the printer to the one it could recognize. Fantastic job and all frustration gone. read more

I have used ClickAway for a few years now and I am very pleased with their services. I had a wi-fi connection problem with my Ring door bell and set up appointment. The tech, Bhim, called to say he was on the way-arrived on time, went to work analyzing the situation and fixed it. He is really good and the kind of person I like to do business with. While I hope I don't have tech problem in the future-we know they always show up and I will call ClickAway Richard read more

This has been my go-to company for years--not only for computer repairs (and they always solve the problem) but for computer purchases. Indeed, I bought my last laptop there! read more

Knowledgable, efficient and reasonably priced. I have used them in Los Altos for years.

My computer had issues. I took it to ClickAway in Downtown Los Altos. Derek was extremely helpful in diagnosing the problem and helping address the issue. He is very knowledgeable, responsive, timely and forthright. I highly recommend Derek and ClickAway for your computer needs. Honesty is the best policy and Derek and ClickAway have it and live it. Five star rating for sure! -Mark D. read more

Needed a couple of screws replaced on my laptop case- they did it in a couple of minutes, and didn't even charge me! Nice work!

I had an issue with my iPhone charging. They helped me and saved me so much time and money. This is my second time in this store and already my favorite local store in Los Altos, really they set an example. For sure coming back for any of my computer or phone issue. The gentleman helping me was very knowledgeable, professional and kind. Thank you so much! read more

Excellent Service from Bhim, Who fixed a difficult issue with my browser where I couldn't use it to access Gmail, the Google Calendar, or several financial sites. Difficult Problem where the chrome browser was totally corrupted. He did an excellent job of fixing everything! read more

Simply THE BEST place to take care of all you computer repair needs. Very professional and reasonably priced, they fixed my Mac within ONLY a day!!!! WOW THANK YOU SOOOO MUCH!!!! read more

I've been a very satisfied customer for five years. They solved my problems and helped me, efficiently and at reasonable cost. I recommended them, to neighbors and via favorable reviews. But yesterday they failed me, and it was a severe problem: the vanishing of a vital document file's contents. I tried for a long time to solve the problem myself, using on-line sources of information, but nothing worked. So I called Clickaway, knowing that the knowledgeable, helpful technicians would help me. No luck, in 27 minutes of 'external control' work. $100. I returned to my own devices. In time, I fixed the problem, using online sources of new information. It turned out to be something that a true expert should have been able to handle in two minutes. I mean, genuinely simple, if one knew what to do--the task of an expert, paid technician. We can all fail in our work. But this experience has shaken my confidence in Clickaway, and this is a sad day. read more

Click-Away is always my first choice when I have any personal or business computer issues. Bhim has been helping me for over 15 years. He is very knowledgeable, fast and kind . He always explains what the problems are and then provides options and suggestions. He also gives status updates while fixing the computer. The price is very reasonable. Thank you so much, Bhim. You are awesome. read more

Good service at reasonable prices. I had them reinstall windows on a locked surface laptop. I psid z$150 which I thought was reasonable.

Came here to get my son's computer fixed and the engineer that worked on the computer wasn't very good at explaining the issue. In her communication I experienced some passive aggressiveness. I asked her how she knew if "xyz" was fixed that the computer would turn on. She replied, "because I have an engineering degree". She completely missed what I was asking. Just felt strange she would answer in this way. I didn't know whether I wanted to pay $300 for a service if it was not necessary. It was something she said I "could" get and it she would waive the price of connecting the screen to the keyboard which was an obvious issue. Anyhow I wasn't sure what to do since it was my son's computer and he wasn't around so it sat there for a while and I didn't know what was going on. In the end after going back and forth we just decided to pick it up and went elsewhere, a little further to Los Gatos, and they fixed everything in one day for half the price and better communication. Disappointed it didn't work out. read more

I have brought my computer issues to ClickAway in Los Altos for several years and been satisfied with their work. Always done well and on time. Last week, when I got there the problem had gone away. And instead of telling me I needed a new part anyway, Daniel explained that sometimes moisture collects in this model (he knew the peculiarities of different old Apple air models) and that the problem fixes itself. And it seems to have. I wasn't charged and I can write this review on my Air. Sometimes, not doing work and being honest is even better than installing new parts. Our computers are old "We'll be back". read more

Very pleased with the service I received from, Sadaf Royeen, at the Los Altos location. She made a great effort to try and make our ten year old HP 8600 Pro printer operable. Designed obsolescence wound not allow that to happen. We were credited the diagnostic fee towards a new printer and very happy with the outcome. read more

I really appreciate their customer service, communication and expertise. They'll let you know whether work is really needed and their prices are pretty reasonable for such a quality, one-stop shop. read more

I had a really good experience with the staff there. I've been building systems for 30+ years and for the first time, I was unable to diagnose and troubleshoot my own gaming rig. I had swapped out so many parts into other systems, all working fine. Tommy worked on it and determined it was a PSU incompatibility (found on message boards). The PSU worked fine on another system (1600 W EVGA), but he was able to get the system to post with an alternate PSU. Tricky issue but working now. I would recommend this group without reservation. read more

Click-Away continues to be my go-to place for support, repairs AND computer purchases (over 10 years and counting). I am a Silicon Valley Veteran (50+ years) software engineer, and I recommend Click-Away to all my friends and family. I buy all my hardware from them and trust their suggestions about my computers. I use both Macintoshes and PCs and am an Apple Developer. I also use them to recycle my old stuff. They are absolutely wonderful. read more

I had to replace the battery in a MacBook Pro. it's a delicate job, as I watched several YouTube videos in a possible Do-it-youself project. I decided not to risk making a rookie mistake on this type of repair. Tommy at the Los Altos ClickAway location was very professional and knowledgeable. They ordered the ribsight battery and I returned 2 days later. I picked up the MacBook Pro and it is like new, the old, failing battery was actually creating some performance problems. Excellent work by ClickAway in Los Altos on Main Street. read more

What a wonderful store to upgrade my computers and keep all my machines in working order. Patrick was able to update my new laptop and repurpose my old laptop very quickly which helps since a run a graphic design business. I would never go any where else now. read more

High praise to ClickAway for skill, professionalism, effectiveness and kindness. Highest recommendation from a customer whose loyalty ClickAway has earned over and over again; special shoutout to Daniel who just solved an especially vexing and frustrating problem with my graphics program, and did it with grace and a smile. Thanks! read more

Patrick worked amazing "magic" to transfer somewhat corrupted data from older Mac Pro to a newer one. Not only was his price reasonable - he was there in an instant to work out a minor bug first thing the next day. This was the easiest transfer of data from one computer to another I have ever experienced! He accepted my request for help the same day, got back to me same day to collect my "new" MacPro. He is competent, task-oriented, and works quickly. I give a RAVE review! MP read more

I've never written a review before, but I have to write this one. My Macbook stopped charging with ~70% charge left, so I kept using it without charging, and eventually the battery ran out. I first went to the Apple store, and was told that the diagnostic would take 24-48 hours, but it took more than a week. They thought the problem was the logic board, which didn't make sense to me, so I took my laptop back and went for help at Clickaway instead. Adrain was the tech working on my case, and he finished the diagnostic within a day, believing that the problem was likely the charging port, and possibly the ribbon cable as well, which sounded right. As soon as the parts arrived, he fixed it the 2nd morning. I came back from the shop a happy man again. So Adrian is smarter than the geniuses at Apple. Thank you, Adrian! read more

Bhim Rai at Clickaway in Los Altos helped me with my PC earlier. His wise counsel and help were wholly professional. So when (August 2021) I needed to replace my 10-year-old HP PC I turned to him. He made the process easy. It worked, seamlessly. With his help, everything was transferred to the new machine and he explained all I needed to know. In addition, I had been trying to get help from HP ($15/mo) and Microsoft ($15/mo) 'customer support' without getting serious professional assistance. HP's 'help' could never get my HP printer to work. The last time I tried MS I spent 25 minutes on hold, never got a human, turned to chat and tried to work with a person, perhaps a bot, who knew less about PCs than a wilted lettuce. Clickaway offered help for less and I am confident of the support. read more

Bhim did an incredible job. He always does! I think of myself as someone who understands a lot about programing applications. Bhim knows a lot more. He helped me find a Canon ap. so I could use my new printer Canon doesn't make it easier to add apps. but Bhim sailed through it and minutes later my printer is now capable of scanning docs. That's very helpful for my work. It seemed complex to me but Bhim handled it with ease. Bhim is a miracle worker! He has outstanding skills and qualities. He's smart, helpful, professional and patient. GREAT WORK,BHIM. I appreciate it. read more

Awesome support! My Mac was out of storage and the Mac tech got me back up in a half day.

Great customer service! Bihm was super easy to understand with his diagnostics and service had fantastic turn around time. Unfortunately my device was a bit beyond the reasonable price of fixing as it would cost almost as much as the unit itself, but my experience here was very welcoming and I would opt to come back should I have any issues in the future again. read more