I was in need of a new washing machine and spoke to Andrew Adam at Trail Appliances. He was the…read moreconsumate professional with his advice and knowledge. I loved the experience and would not hesitate to recommend Andrew at Trail Appliances to anyone looking for appliances. Thankyou Andrew.

made the buying part great and salespeople were very helpful, but the appliance itself did not show…read moreup and the delivery was a long gruelling process. ended up cancelling after being left for many days with no response. people in store were great but the operation itself is terrible and nobody actions any customer service related issues

The name of his company appropriately reflects his work as he deserves 5 stars. Very knowledgeable…read morenice person. I would certainly recommend Rohid for any appliance repair.

Rohit was pleasant, responsive, and completed the repair. Rohit was familiar with the issue…read moreaffecting my type of refrigerator and was ready to address it right away, which was helpful. I approved defrosting the fridge and replacing the part. However, he didn't inform me that water would continue to drain afterward and left immediately after payment. I then found water pooling on my laminate floor and had to call him back right away. He didn't seem aware of the risk this poses to laminate flooring. The service call and repair were $275, plus the cost of the main control board. Rohit did the job in 35 to 40 minutes, and I found him invested in his work. I'm giving 3 stars due to the lack of communication and concern about potential floor damage.

We recently went to Trail Appliances in Surrey to look at what they had. We were just going in to…read moreget some ideas that would fit in with the new kitchen we are planning. Kash Rauf who is one of the product specialists inquired if we needed any help. We asked him a few questions about the stove we were looking at and then he joined us for a further discussion about the refrigerators they had on display. He then gave us information about the microwaves we were interested in. Not only did we all stay beyond the closing time, based on his attentiveness and unhurried manner, we went home with a brand new stove, fridge and microwave. Thanks Kash for all your help. We are sorry for keeping you late.

TRAIL APPLIANCES Our washing machine recently grew old and…read moreretired so I stopped by the Surrey Trail Appliances showroom. My first impression was surprise at the numbers and variety of products on display. I was met by a salesman who showed me a suitable washing machine. He was easy going with no high pressure tactics but possessing excellent product knowledge. After comparison with other companies we bought a washing machine and also a dish washer. the entire process was completed in a timely manner and was totally stress free from sales to delivery and installation. A reliable and trustworthy company ran by professional personnel throughout. Thank you Trail Appliances. Llew. B. PS. Ask for Sid. He made our experience easy and enjoyable. He is a professional with a strong ethical awareness. He stayed in touch until both appliances were installed.

We give this company 5 stars because of their very quick response,…read moreSending a technician out the next day who identified the problem And came the following day with the labor and parts we needed. Murray's work was thorough and complete. Ongoing communication with management was very helpful in making the right decision about repair. I would definitely recommend them for appliance repair.

Scam, they pickup the board for our AC we payd 125.00 for the initial service and we never heard…read moreback from the service centre. The main number is AI and there is no person to talk with. I guess I will call the police to inform....

I had an appointment booked with them for 9am and no one turned up. I repeatedly called and texted…read morethe main contact number and no one answered or returned my call! I have never experienced such awful service.

From the owner: Ampera Appliance Repair provides expert service for all major home appliances. Fridges, washers,…read moredryers, dishwashers, ovens, cooktops, and more. Whether it’s electrical, mechanical, or gas-related, I bring hands-on experience and certified Gas C credentials to every job. I pride myself on same-day responses, transparent pricing, and repairs done right, fast. No upselling, just practical solutions that keep your home running smoothly.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

ProFix Appliance has fixed my washing machine, my dryer, my oven door and my microwave in the past…read moreyear. I cannot recommend this father and son team highly enough. Their communication and responsiveness is excellent and their pricing is accurate and fair. They have superb customer service. They come with tools and fix what they can on the first visit. If they need parts - they go get them and return the same day. I appreciate Profix Appliance and will continue to use this company for all of my appliance servicing needs.

The technician seemed knowledgeable and the repair was completed quickly. However, just days after…read morethe repair, the machine broke down again. Unfortunately cannot recommend them.

I am new to the area and was looking for a range. I was fortunate enough to get Hoda Johair. She…read morewas very attentive to my needs, and wants snd explained the various features, warrantees and applied no pressure when I said I wanted to check out one more retailer before I decided. After checking out the other retailer, I returned to Honda who happily set up my purchase snd delivery. Their delivery was also very professional and exactly as promised. Diane Vezina Langley

Review for Coast Appliances - Langley Location…read more I purchased a freezer from Coast Appliances on October 16, 2025, and was told delivery would take about two weeks. This worked perfectly for us as we had a side of beef arriving in early November. At the beginning of November, I followed up on the delivery date and was informed it had been delayed until the end of the month--but was assured it would arrive then. Because of this, I had to make arrangements to store the beef elsewhere until the freezer arrived. On November 28, I called again to confirm delivery timing and was told it had been delayed yet again--possibly up to another 90 days due to a manufacturing issue. I spoke with the manager, Steve, who simply told me it was "out of his control" and directed me to their fine-print policy. When I asked whether they could provide a temporary freezer or offer a comparable model to honour the sale, he refused. The next day, I went to the store to speak with him in person. Steve again refused to take any responsibility or offer any solution. When I requested a full refund, he said it would be processed the following Monday--and then abruptly told me that I "could leave now." The level of customer service at this location was extremely disappointing. I have purchased from Coast Appliances before, but I was shocked at the rudeness, lack of accountability, and complete unwillingness to help resolve a problem that stemmed from their own delays. Not even a basic apology was offered. I will not be returning to this location and would caution others to be aware of their poor communication and customer service. Angie M. Langley, BC

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.