Outstanding Service and Responsive Team I recently called Climate Express in New Braunfels to schedule routine HVAC maintenance and, once again, was thoroughly impressed with their professionalism and customer care. Angel, the technician, arrived early for the appointment. He was clean, presentable, and very courteous. During the maintenance visit, he performed a diagnostic test and identified a potential issue. He explained the situation clearly and walked me through two possible solutions. Everything was handled professionally, and he completed the service and left. However, shortly after he left, I noticed the outside unit was running, but the indoor blower wasn't turning on. The temperature inside began to climb--it reached 81° while it was 95° outside. I immediately contacted both Angel and the Climate Express office to report that the AC was no longer cooling as it had prior to the service. I spoke with Jen and Bob, the owners, who were both extremely understanding and responsive. They reassured me that Angel would return as soon as he finished his current job. Sure enough, less than 30 minutes later, Angel arrived at my home--with Bob meeting him at the driveway. Together, they quickly identified the issue, resolved it, and got the system cooling again right away. This was my second time using Climate Express, and both experiences have been excellent. The first time, technician Dan helped us and was just as professional and knowledgeable. The consistency of service speaks volumes about how well this company is run. I even cast my vote for them as Best in New Braunfels--they've absolutely earned it. Highly recommend this company--they're honest, responsive, and genuinely care about their customers. read more

Edit: in response to response below.... Your tech took photos showing the cap was off from your first tech when he came to check it out. So someone is lying. Other company that came out was a water damage company to confirm it was water damage before we called you. You're just trying to cover your butt since this issue is your fault. Bob accusing me of lying over the phone was very unprofessional. We had climate express come out to do an AC tuneup for the summer in April. Recently, we noticed that there was a line and bubble on our living room ceiling. Next day, another large bubble popped up. Then, more bubbles on my young daughter's wall and ceiling. Called a restoration service to see what it was. Come to find out, it was water damage from the AC leaking. We will need to be taking out our living room ceiling, my daughter's ceiling, wall and flooring. There may even be mold growing. We will have to find somewhere else to live while they are doing repairs. Called climate express to come check it out. Tech admitted to us that it was their fault for leaving a cap off the drain and that we would be hearing back from them. They ended up coming today to look at it. Was told that we'd be hearing from the owner. Just got off phone with Bob, the owner. He was very unprofessional in the way he spoke to me and raised his voice multiple times. Even claimed that we messed with the drain lid and caused issue. They would not be standing by their service. They caused this problem, no one else. This company has ZERO integrity. DO NOT RECOMMEND. read more

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I used climate express through my management company. They overcharged me, disconnected wires, and installed the wrong type of thermostat. I had to call a friend of mine who is certified as well. He reconnected the wire they disconnected and hid. He also checked all the pressures and everything! Nothing was wrong with my system at all! DONT RECOMMEND THIS COMPANY UNLESS YOU WANT TO GET RIPPED OFF! read more

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Service was not successful to what we were needing but they are locally owned and I appreciate the owner taking accountability for my experience on how they could have made it better and means a lot from where the service started. That was enough to turn my review around. read more

I could not recommend this company enough ! We first came across them through American Home Shield and were so impressed with, we have used them ever since. We use their service plan so they come twice a year to check our AC system. Right now they are swamped from the aftermath of the storm yet still came out to run a system check. Today Stephen was our tech - he - like all their team was so nice and even put up with our neighbor who decided to question him ( Progresslve Commercial style ) incessantly!! He worked diligently to check everything and they always do such a thorough job! You rarely see an AC / Plumbing company with 5 starts - they deserve it! Would highly recommend read more

We have been with CLIMATE EXPRESS for two years now and we really are happy with their service, especially their preventive maintenance. We signed up for a program where they come four times a year for preventive maintenance on our unit in the attic. I believe it was Steve, the last time that came and serviced our AC and change the filter and clean the drain read more

Fabulous company! I would highly these people if you need a mini split unit put in! They were on time and very friendly! They were recommended to me off of the Nextdoor App. Highly Recommended !! I see why!! read more

Great service, quality people! I have used Climate Express several times over the years for various things. People are great, expertise is apparent. I recommend them to others when asked. Thankful to have you as a great local resource in New Braunfels. read more

DO NOT TRUST THESE REVIEWS! On 07NOV24 a technician ran a diagnostic on my system as it wasn't cooling. He told me the capacitor was bad and said he can replace it right now for $300, he made it seem like the diagnostic was over and that's all it needed. After agreeing, he changed out the capacitor, he then told me the compressor was bad and not grounded to itself. He stated my condenser is an old 2008 unit and would be best to replace the whole unit due to its old age. I questioned him a couple times about the age and asked if he was sure because my mobile home was a 2019 and that just didn't make sense. He was very certain and sent a sales rep to my house to go over new units. I was quoted $6,244 just for the outside condenser. Ironically, I was also told it's best to make this decision quickly. I had a very weird feeling and trusted my intuition to wait. I looked up how to read a York serial number on 13NOV24 and realized that my unit is a 2019!! I called York and they verified that I have a parts warranty until 2029. I don't understand how a technician of 10 years was so certain my unit was a 2008, even after questioning him multiple times and telling him my house was placed in 2019 - so that made no sense. Additionally, their sales rep was sent my serial number so she could quote me prices for replacement. I'm not sure how she missed that my unit is a 2019, since I was told the sales reps are "experts" with the equipment. Also, I know the manager had access to the serial number as well since I spoke with him on the phone on 07NOV24, while his technician was here, because I felt things were shady with the diagnosis from the tech making it seem like the diagnosis was complete after paying to replacing the capacitor - we agreed this was a miscommunication and Steve (the manager) offered to waive the diagnostic fee and the replacement of capacitor since the compressor was bad and we were all under the impression I needed to replace the whole unit due to the age of "2008". On 14NOV24, I contacted the manager, Steve to report I was lied to about the age of my unit and that it's covered under York parts warranty. Steve looked at the technician's notes and confirmed the technician put down 2008 and confirmed that my serial number reads 2019. He offered to come to my house to do another diagnostic (no charge) and confirm the issue of the compressor. Immediately upon his arrival, I asked him if my unit looks old like a 2008. Steve stated "definitely not, this looks like a newer unit". Steve confirmed the compressor is bad and gave me an outrageous quote to fix it. I expressed my concerns of how I felt this was not a mistake and felt like this was intentional because no accountability was being taken. If I had not trusted my intuition, I would have been scammed over $6k. I also told him this is a HUGE deal to me because I am a disabled veteran on a limited income and unable to work. A bill of $6k would have been absolutely devastating to my financial situation. Steve stated that they had already waived the service fee, which I had to remind him - that was waived for the miscommunication about the diagnostic on 07NOV24, when we were all under the impression that I needed a new outdoor condenser due to "old age". I only found out I was lied to about the year of the unit on 13NOV24 from my own research and brought this new issue to his attention on 14NOV24. Still no accountability has been taken for this VERY serious "mistake". This company does not have integrity and seems to think this isn't a big deal at all. From how they treated me in this situation, I can only imagine how many vulnerable people they have been taking advantage of. I believe this was intentional and I was taken advantage of because I am a woman. Do NOT trust this money grabbing company, they will take advantage of you... run and get a second opinion! read more

Happy to give a great teview for personalized, efficient, and honest work done. Our AC was struggling to keep up with the summer Texas heat. Climate Express serviced it and troubleshooted it while being considerate ofnour budget. They helped us prioritize repairs. The technician they sent was friendly and professional. Very happy with them read more

Had to send a second tech because the first one made a temporary fix The second one ordered a part which is still not here after 3 weeks. Was overcharged by local standards read more

Just had a great experience with Climate Express. Called this this morning when we realized heat was not working and it was 61 degrees in the house They were so nice on the initial and gave me a suggestion to try with our heat pump that we didn't know about. That didn't work so we called back to have a technician come out. Great communication through out and the tech arrived early. SUPER professional and friendly tech and two hours later we have heat again! Would not hesitate to recommend them if you are in need of HVAC help! read more

My mini-split was making a lot of noise. The problem was diagnosed as the condensation pump and the cost was $700. I wondered if I should get it fixed or get a new unit. They sent out a different person (for free) to discuss getting a new unit. In the end, I had the pump replaced and now the unit is working better than it ever has. read more

We had our semi-annual a/c checkup and all was well. Tech was friendly and knowledgeable. Did a great job even had a replacement thermostat on the truck. read more

Climate Express performs all the points one hopes for when calling a service company exceptionally well. They actually showed up early to assess the problem and then had my cooling system back online with-in 48 hours. It wasn't a simple fix, they had to replace the entire inside handler unit. They had parts ordered and a scheduled plan with-in the first day of me calling my home insurance company. Everything was done earlier that proposed. The technicians that worked on the system were professional, personable and communicated what they were doing throughout the process. Bob and Karen, you have an A+ business, the entire process from calling into the office to dealing with your technicians, Stephen, Isaac and Damion, was an absolute pleasure. Kind courteous, no ambiguity (bull-crap). I will recommend you to everyone I know, thank you so much. David Schmid read more

CLIMATE EXPRESS is my go to! They are the absolute best at my AC/Heat needs. Even during Snowmageddon a few years ago when my heat went out, they showed up and showed out!! Didn't price gouge me and my kids and I didn't have to vacate our home. read more

Called them early Saturday morning and they came out within 45 minutes! Diagnosed and fixed problem quick! They did not try to up sell or say we needed new air conditioner which I have had plenty other companies try. Service man and office staff friendly and professional. read more

These guys are great. Was in need of a new ac unit, I couldn't get Finance. They help me & got it paid off in 4 months. Can't say enough about these guys. Thank you very much for your help. read more

Great company and service! They were responsive, available short notice, professional, affordable, and work was completed well and in a timely manner! Highly recommend! They replaced a PRV that was failing and effecting our water pressure. read more

We have used Climate Express for several years for both preventive maintenance and repairs. Our experience with them has always been outstanding, with on-time appointments, friendly and knowledgeable staff and technicians, and competitive pricing. read more

Our air conditioning went out over night and Climate Express came to the rescue the same day. The technician was great, he explained the issue and the fix. He also related to me on some things we can do to prevent issues. iE; vinegar in the drain monthly, filter change schedule, unit cleaning and more. The office staff was super in keeping me updated on the ETA of the Technician. Overall Great Communication. I was so pleased I setup a two times a year service with Climate Express. I asked the technician for the Service Plan and he was not at all trying to up-sale me. I highly recommend Climate Express! read more

Climate Express has been amazing to work with. From everything we can tell, they have been very honest and upfront. We had a entire new system installed, and they provided a military discount for us. The best part is they when we send an email for trouble codes on our thermostat, they ALWAYS respond in less than 24 hours. The service technicians are polite and respectful as well. Couldn't be happier that we stumbled across Climate Express!! read more

We have an old heat pump unit that was installed back in 2002. It was not performing well. Climate Express came out, diagnosed the problem and replaced the heat exchanger coils for a reasonable price. The technician did a great job and was very courteous. We have lived in Texas since 1981 and understand how critical good AC service is out here. We decided to sign a service and maintenance agreement with Climate Express based on their performance relative to their competitors. read more

Responded promptly and incredibly professional technician. He found the problem that two previous providers hadn't been able to figure out--an electrocuted lizard that was shorting out the compressor. We finally have reliable heat and don't have to go flip the breaker every couple of hours. read more

Even though the part wasn't available to fix the furnace the technician was prompt with communications and got the issue resolved the day that he received the part. Thank you! read more

The excellent service I received from Climate Express is just the beginning of why I will use no one else for my HVAC needs. From the initial call through job completion, it was hassle free, professional and courteous. They took extra steps in making sure my family and I would be taken care of. That is what excellent service is all about. Thank you Climate Express and your team for making me one happy, cool momma!!! read more

Excellent service. Left a message about problem night before. They called first thing next morning and were able to come out within 2 hours. Technician Joey was professional, friendly and knowledgeable. He gladly explained what he was doing and why. Will definitely use them in the future for any AC issues. Thanks. read more

Albert (HVAC) and Matt (Plumbing) consistently provide excellent service for inspections, scheduled maintenance, and repairs. They were lifesavers when my furnace's air handler stopped working during the deep freeze of 2021, and when the water heater in the attic began leaking. Climate Express is my go-to provider for all HVAC and plumbing needs! read more

Called on Tuesday, they came out Wednesday morning and fixed the problem. Great, fast service and nice folks!

Im no going to comment on the owner however when his employees do not know what they are doing it reflects on the company. American Homeshield sent them to my sisters house to find out why her a/c was not able to hold the temperature. The man called his boss numerous times because he had no idea what the problem was. The freon was off 1%. He tried to tell her that for 65.00 he could fix it. That was not the problem. American home Shield collects 100.00 everytime they send someone out. Do you think they deserve the money when they did NOTHING. The owner needs to make this right. For 100.00 they are suppose to fix the problem. It's not a fee for a service call. American Home Shield has been made aware. read more

As a woman who is renovating a house top to bottom from replacing the foundation, roof, A/C, electrical, and plumbing, etc, I am not accustomed to leaving 5 star reviews to say the least. I am use to being spoken to like I don't know what I'm talking about, or spoken to with disrespect. It usually takes me meeting with at least 6-10 companies before finding one I can halfway stomach. Finding someone to replace the A/C was no different. Before I met with Climate Express, I met with several companies and was given outrageous quotes that I knew were unfair and knew they were trying to take advantage of me, and they would often speak down to me. But Bob at Climate Express has truly been a pleasure and truly an upstanding human being and has been the best experience yet with all of the renovation aspects of my house. He's very respectful and has handled the project extremely professionally. He's very prompt, fair, great communication, and just a professional job all around. Highly recommend. read more