Went there for my 2nd 3 hour gestational diabetes glucose test. No front desk just 2 lil kiosks…read morewhere you sign in. TV playing Quest advertisements over and over. I had an appointment they were 20 minutes behind so not too bad. Everything went smoothly. Wish they offered wifi cause there is no signal in there or I must have crappy cell service. Other than that, it was a lil off putting that the young man taking my blood told me to knock on the door every hour as a reminder. I didn't mind because it was busy but I also feel like it's your responsibility to be on top of your patients who are there for longer tests, I shouldn't have to remind you. Overall, he was sweet and we built rapport so good experience. The other reviews I had seen about this location had me scared and prepared for the worst lol but it was good!

My issue is not with Quest itself, it's the unprofessional individual I encountered at this…read morelocation. I came in for my appointment to do my glucose tolerance test. I was asked if I fasted. I said no and that I was told by my doctor that I didn't need to fast for the 1 hour test. This person then gets, I'm assuming a manger, and this person then insinuates that I'm going to fail my glucose tolerance test and need to come back for the 3 hour test. Excuse me?! That is wildly unprofessional and extremely rude. I was stunned by this response and I'm very disappointed by my experience at this location. I would avoid this location due to the unprofessional attitude I had to encounter.

Labs are my least favorite thing in the world because I am terrified of needles. However, I had to…read morehave it done, so I scheduled an appointment, and went in. Their online check in is the easiest, and the best. As on as I pulled up, I whioped out my handy-dandy cell phone, and checked in. Within five minutes I received a response to proceed to the front desk. The receptionist who greeted me was very nice, and pointed me to the room. As I waited I watched As one of the labs tech walked around complaining about a previous patient. She didn't have anyone in the room with her, so I assume she was on the phone. After about 10 minutes, that same woman with redish-orangish hair walked in and asked me my name. After getting all of my information she proceeded to prepare my arm. As I turned my head, and squeezed my husband's hand, she angrily said, "What are you doing?!" I wasn't sure what she was referring to, so I asked her what she was talking about. She said I was acting weird (?) I told her that my husband is my support system, and I always hold his hand because I don't like needles. She said, "The next time you go into a lab, let someone know you need a hand to hold." Again, I was confused by her statement because holding my husband's hand didn't require a lecture. I'm not sure what was going on with her, but she clearly was in an argumentative mood. When she was done, she told me to advise my doctor of my fear of needles. For someone who has willingly come in for labs, being treated disrespectfully is unnecessary.

I come to this location all the time..great staff, and they are very patient. I came in as a…read morewalk-in today, because my scheduled appointment was too far out! The employees are very professional, and

If could give 0 stars I would. On june of 2021 i was in a car accident two days after the accident…read moreI went in due to severe paid in my neck and shoulders with some abdominal pain. I went in with a doo-rag, sweats and a hoodie. Was looked at suspiciously but thought nothing of it. After waiting and being sent into an examination room I explained the car crash, what happened and the areas affected. The nurse taking down my history asked me the basics. Me having ER nurses throughout my family (aunts, granny, mother) i know doctor, lawyers are not who you lie to. So i made sure to let them know that I didn't do drugs and rarely drank, i dont even like to use Tylenol and Ibuprofen, but was a heavy cannabis user (in terms of dealing with pain) [I have been in the cannabis industry for a long time consultin/managing working with cancer patients to manage pain and nausea during the medical only years] - I saw the nurses eyes roll as she wrote this down. i was already getting side eyed but that must have been the thing that set them off because i was treated as if all of my pain was fake. Everyone became extremely dismissive, they reluctantly and with attitude told me they would give me a CT scan. As i went through that process the tech doing my CT asked if i had any other paid i described areas around my eyes and head and how it felt kind of dull. He looked at me and without a seconds thought said "this sounds like a sinus infection, we cant give you anything for that but we can suggest some medications" i looked at him like he was dense. And kept to myself. I get the scan wait for the results and the physician looking over the results comes in and checks me out. Touching my neck, my abdominal. I gave her detailed account of the car crash, how it happened, how i was positioned and what i was feeling. She tells me off the cuff "well we cant give you anything for it, just ibuprofen" I am shocked. She doesn't talk about or try problem solving just telling me that she is waiting for my scans. 10 mins later Gets my scans, and tells me there is swelling but nothing serious. Pain should go down and to put ice on it. I know and feel something is wrong so I call my friend a former cop, she gets me in with a chiropractor that very next day. In the mean time I call my aunt (now retired) and she agrees, she was so pissed she almost called herself but I told her not to worry because we had other family matters going on at the time. I go to the chiropractor he doesn't want to touch me before knowing whats happening. He orders an MRI and a CT scan- days later after getting the results 3 of my vertebrae are rubbing against each other cuz i had blown out disc. My lower abdominal pain was because two disc were pressing against my sciatica!!! Over time i started to have partial paralysis in my left and right arm. Very poor grip strength. All the of the medicine professionals i saw from then on were kind, patient and understanding never dismissing me very worried about solving the problem. Ultimately i had to get a ACDF surgery on 3 vertebrae in my neck and cortisol shots in my lower back!!! If i had just listened to them i would have been in a horrible place. Luckily through love and care from professionals who actually LISTENED AND CARED; I am back on my feet. I am powerlifting and close to where I was prior to the car crash. Still have a lot left to do an go but I am a firm believer in CROSSFIT and what it has done for me. I have NEVER been treated the way i was treated there. AVOID THIS PLACE LIKE THE PLAGUE. Listen to your instincts and make sure to write down names of every one who helps you. Make sure you get a 2nd and 3rd opinion! I know this is years removed; but have u ever had such a bad experience you just wanted to leave it all behind? I was in such a bad place trying to pick my body up to be as functional as possible I didn't want added stress, from something i couldn't control. i just wanted to leave that experience behind but now I am absolutely making sure ppl avoid these types of places and go to real hospitals that care. Hope this helps anyone looking; SUMMERLIN hospital, Valley Hospital, Sunrise - those are people WHO CARE

If I could give -1,000,000 stars, I would. This place is absolutely horrible and completely…read moredisgusting in how they treat people. I went to the ER after a car wreck. I handed them my insurance information right when I got there. All they did was take my vitals, ask where I was in pain, refer me for pain management, and I left. That's it. No surgery. No procedures. No real treatment. Just a basic walk-in ER visit. I assumed they billed my insurance like any normal, honest facility would. My insurance would have paid the allowed amount and that would've been the end of it. Instead, they decided to put a lien on my insurance settlement check for $15,000. $15,000 for vitals and a brief ER walk-in. They didn't even have the decency to tell me they were doing this. There's apparently no law requiring them to bill insurance first, so instead of accepting what insurance would have paid, they chose to come after my settlement so they could try to get more money. Almost a year later, while I'm finally getting my payout, my lawyer informs me they placed a lien on any money I receive. For what? For walking into the ER. They are not here to help people. If they think you might receive money from an accident, they will absolutely try to grab a piece of it. It feels predatory and greedy. They care more about squeezing every dollar they can out of you than actually helping patients. Do not go here. They are worthless, dishonest, and completely out of line. If you value transparency and basic decency, stay far away.

Janice was amazing!!!! Her skills were on point and I'm a hard stick. Very quick, thorough and…read morepainless. She stuck me in a vein that nobody usually attempts unless they are very good because you can't see it. You have to feel the vein. Only issue with this facility, was it smelt like poop inside. Maybe someone had an accident. I heard someone ask for room deodorizer. Hopefully, it doesn't smell like that all the time. LOL Overall, 10-15 min experience with an appointment from start to finish (with another colleague asking a question)!

Even though you have to click on the lab order to make the appointment online they will require a…read morePRINTED copy when you arrive. So after being clearly irritated with the idea i would need to leave to print this thing they said I could email the copy so I did and then we had to sign in as a walk in because he already canceled our appointment!! Still currently waiting for our scheduled appointment because the system doesn't have their act together in anyway whatsoever. What's the point of dying anything electronically if the system doesn't function?! Useless. Terrible business methods. (I know the staff are doing their best with a mess of crap they've been left to deal with. The staff was good) Also NO HAND SANITIZER! IN A LAB!

I booked the wrong location and glad I did. I thought I was booking Aliente. I arrived late because…read moreI showed up at the wrong location. Err my fault for not paying attention. However, this was a great mistake. This location is clean and it was fast to get my blood work done. The phlebotomist was very nice and kind. I will use this location more often. Easy parking and friendly staff.

This was my first time visiting this Quest Diagnostics location, and I honestly didn't even know it…read moreexisted before now. I went online to schedule appointments near me, but the closest location had no same day availability. This Decatur Blvd location was the next closest, so I booked three appointments...one at 10:30 a.m. and two at 10:40 a.m. for my daughters and myself. Parking was a bit limited right in front, so I ended up parking closer to Sprouts. Inside, there were a few seats available. The check in kiosk was somewhat frustrating to use since it's a tablet behind a plastic screen and very finicky with touch. I checked us three in on each three kiosks, and the one on the far right worked the best. Although our appointments were scheduled for specific times, we weren't called back until about 15 minutes after the first 10:30 a.m. appointment. Once we were taken back, however, we were seen one after another without any further delays. The first phlebotomist (Room #10), who drew blood for my youngest daughter and myself, was professional, friendly, and helpful. My youngest was nervous at first, but she relaxed once the needle was inserted, thanks to the phlebotomist's calm demeanor. Unfortunately, the experience with the second phlebotomist (Room #4), who drew blood for my oldest daughter, was not pleasant. She was rude and unfriendly from the moment we entered the room. During our visit, another employee asked her if she could help with a client who had a shy bladder because he needed to go to lunch. She responded rudely, saying, "Did you not get the email that we can't change donors?" It was clear he hadn't received the message, or he wouldn't have asked. She could have easy spoke to him much nicer, especially since we were also in the room. Overall, while part of the staff was great, this interaction felt unprofessional and lacking in courtesy, which really impacted the experience towards the end of our appointments.

I walked into Quest in SW Medical Assoc on Tenaya today with my order for fasting bloodwork, sat…read morefor 20 minutes, then was called and told that they were refusing to do my bloodwork because my doctor was not with SW Medical. When I complained that I had always had my bloodwork done there from that same doctor, they pointed to a sign that said "Only Optumcare patients" but I am an Optumcare patient, and my doctor is an Optumcare subscriber. It was kind of humiliating they way they did it, in front of the whole waiting room of people. I was stunned. It was 7.00 a.m. and I was hungry, fasting, and had driven over 12 miles. They were kind of rude about it, like "hey idiot, can't you read." So I called SW Medical hotline. They said my doctor is not an Optumcare doctor too. But then I had another procedure that same day at SW Medical, in radiology, and they said he was an Optumcare provider and had no problem with me and my order for that procedure. So what a stupid #heutshow!!

This SW Medical location for Quest is the best. If you are lucky to have Denise help you, your…read moreexperience will be very positive. I could hardly tell she was taking several bottles of blood. She is kind, gentle and does an excellent job of taking your blood. For someone who has had numerous surgeries and countless tubes of blood removed, Denise is one of the absolute best there is. She is an expert and I highly recommend her. If her boss reads this you should make sure you pay her enough, she worth every dollar!!

Very friendly staff! Super helpful. Dr. Hansen was super informative and took time to make sure all…read moreof our questions were answered. The nursing staff was amazing as well. 10/10

This was my first visit to the urgent care and I am so pleased with the customer service and help I…read morereceived. Jenny & Sheila at the front desk were very helpful in getting me checked in and made me feel very welcome. The dr was also very informative. I will definitely return here if I am unable to visit my primary care doctor.

Quality Care is what I received from this wonderful Team of Healthcare professionals! I would not…read morerecommend going anywhere else for your urgent care needs in North Las Vegas Nevada. Thankfully Grateful for Dr. LUC and Nurse Shelley who made my visit here extraordinary with Love and Care! ! They CARE Like Family!

Currently at Mountainview hospital as I'm writing this, but checked in here at 3am and had nothing…read morebut a pleasant experience from all staff members that saw me. Each one also showed me kindness, which I really appreciated and definitely helped considering how much pain I was in. I was first seen by Zaric and Flores and was later seen by another attending nurse who had short and curly blonde hair and she was also amazing. I also had Jared and another woman look at me to do my scans and they both made me feel comfortable and told me what to expect step by step, getting rid of the anxiety I had. Jared even gave me a nice warm blanket and stopped by to give my mother one as well. As I was leaving to be admitted to the hospital, each staff member had wished me well. I don't regret coming here, it definitely was urgent and they quickly got me what I needed:

This location treats people like crap. I came already they told me my paperwork wasn't right. So I…read morehad my doctors send the paperwork via fax. I came in the next morning they put my lap paperwork in the trash. They the lady got some paperwork out of the trash and said it was mine. They did the bloodwork. I go to my doctors office they tell me I have to go back and do the bloodwork work again. The reason why is because they did my blood work under someone name. So I come back a week later to do my bloodwork and the lady behind the desk that took my paperwork out of the trash told me there was nothing they can do about it. So they don't care about their patients. There is no privacy act in this location. They talk to you like you're stupid when they made the mistake. No apologies no nothing.

honestly have been here twice and this last time was horrible phlebotomist was mad had an additude…read moretired getting blood from three different locations in my arms and later to find out they are only allowed to do two and she didn't get any blood out . she dropped one of my tests and continued to send it off for labs. used phone for timers with same gloves. not the best experience.