These people are friendly and knowledgeable without being overbearing. I always come away with…read moreexactly what I need after spending much less time and no more money. There is always someone to ask and they generally have good information.

Found this place with a referral of the dog rescue that connected us with our goofy doggo. The…read morepeople here are very helpful and we are repeat customers with the Fromm system of buy x bags, get the x+ 1 free. Our fur child is very healthy and well behaved. I would not have given a no-pull harness a chance if the owner wasn't so supportive of our buy & try. You get your money's worth. It's about value, not cheapest.

Destany always does a great job on our 2 year old Goldendoodles! Duke a fullsize doodle and Ruby is…read morea minI doodle

Horrible store manager refuses to self fish to customers on multiple occasions because they won't…read morebuy what she calls recommended amounts.

Lucy graduated from her Petco class today! We're constantly working and training every day, but you…read morecan never have a strong enough foundation, and I love taking classes with her where she doesn't have to necessarily be "working" but she can still use her brain and sharpen up what she already knows. Next month we take our CGC class, and then it's going to be exam time! Not only did our class helpe us refine our basics in distracting environments, but it also made us a lot more confident for the CGC, and I can't wait to take the class and test. I definitely prefer Petco's training methods too- we've been to Petsmart as well, and at Petco I have more freedom to work in my own training style with what we're learning. Petco also has superior safety protocols in place, including a three feet rule between pets! This both impressed me and made me feel great about taking Lucy here because I knew she wouldn't be getting harassed by another dog. Whether you're looking to socialize a new puppy, work with an adult or senior, or hone the skills you already have, Petco is a great choice. Lucy is enamored with our trainer, Jackie, and if I could I would talk about our dogs together all day long! I have nothing but good things to say about working with Jackie. She is so kind and flexible with her clients, and as an aspiring dog trainer myself I hope I get the privilege to do some work in the field alongside her someday.

The groomers here are apathetic and incompetent. They should not be working in a profession that…read morerequires care and compassion for our furry family members. My dog is 13 years old and 14 lbs. She is a very social dog, not wary of strangers. No groomer has ever complained, or expressed concerns for their safety or her behavior during grooming. These groomers suggested sedation and were unable to bathe, clip her nails, or cut her hair. They said she was moving while they were trying to work with her. After going to a new groomer, I was told that she was one of the calmest elderly dogs that they have ever groomed, echoing a sentiment I have heard from many groomers. Do not come here. I am genuinely astounded by their apathy and incompetence. They deserve 0 stars and quite frankly, a new staff.

The clerks here are well-informed and friendly…read more To those complaining about the price of the items - stock seems to support local / domestic businesses. The brands stocked are reputable and not priced unreasonably for the consistent high quality that you will be receiving with many of these items. I would rather buy a cat bowl from a place with pet health in mind, which will account for the needs of the cat, rather than some random piece of plastic/potential lead infected made in China crap that may give my cat acne or make them sick. Your pet's health is worth it. On one occasion I entered the store, I overheard a clerk mention they weren't pleased with how a company responded to a cat getting sick to their product; so they removed it from their shelves. To me, this clearly shows they care about the well-being of the customers' pets! The food here ranges to accommodate all manner of diets. Raw/cooked, low processed, small-batch, locally/domestically owned business - high protein, low carb dry kibble - or a myriad of wet can varieties and brands to pick from. They sometimes provide free samples, which helps in trying new items for your furry friends when the price point can be steep.

Atrocious customer service. The way I was treated by a manager with whom I'd previously had…read morenumerous pleasant encounters was shocking. It was not the return policy I took issue with (just a cheap, $10 item) it was her accusatory delivery and sudden coldness. I've since learned that this is a reputation the store has, which wasn't surprising. Will now be using another local option where the staff behaves with consistency, and the owner is lovely.

Visited here for the first time recently and highly recommend!…read more They have a wide selection of treats, food and d toys for your furbabies! They also have a bathing station if you are in need of space for big dogs. The lady working up front was also super friendly! She had her dogs with her and we talked briefly. The prices are hit or miss. I would recommend looking up the prices and comparing before you purchase. For example, one of our cat's favorite banana toy is reaching its end so wanted to get a new one. Here it was $11.99 compared to $7.99 on Amazon. However other toys were better, the Kong avocato i purchased was $5.99 when it was higher elsewhere.

Great place to do a self wash for your dog. They supply shampoo and towels. The setup makes it easy…read moreto reach them and the water pressure and temperature was perfect. The cost was $15 but if you buy something you get $5 off.

JANET AT Loyal went out of her way to be sure my pup had the food she eats when I arrived in…read moreCatonsville. She pulled the cans I asked for and got us a courtesy uber to bring it. She added a doggie pet baggie dispenser and a great loyal bandana for Idgie. We couldn't be happier. Thank you Loyal and Janet!

Nice cozy shop with a good selection of quality cat food and accessories. The staff are always kind…read moreand helpful.

Really cute shop full of goodies! Everything seems well curated. The owners were super…read moreknowledgeable and informative.

From the owner: "Quality food, gear, treats, and toys for dogs, cats, small mammals, and reptiles. Also local…read moreartists and gifts for the animal lover in your life."

8.9.26 I don't own any pets, and growing up, I was actually…read moreafraid of cats, dogs, and even our classroom rabbit in third grade. My sister is away on vacation and needed her cat picked up from the pet hotel because she wasn't eating, drinking, or going to the bathroom. The staff were incredibly patient and helpful as they assisted my husband with getting her out. It took about 30 minutes! They even let us borrow a carrier to transport her to my sister's house. While I waited for my husband to retrieve the cat, I perused the store. Pets have a good life! They are truly treated like royalty. I saw toys, premium treats, beautiful habitats, and even Halloween costumes. In addition to dog and cat boarding, other amenities include a grooming salon, veterinary care through in-store third-party clinics, dog daycare, and dog training. The store was organized, clean, and well stocked, and the staff were very helpful. In my next life, I want to be reincarnated as a house pet.

I dropped my 1 year old small Chihuahua mixed dog at PetHotel for 10 days and she came home…read morelethargic. When we picked her up, they could not find her bed or food we provided. Finally, they came out with her bed and blanket but said they couldn't find her food. When asked, the guy at the desk said he called someone who had been taking care of our dog and said the wet food was given twice a day to help my dog poop. If that's the case, then they didn't feed my dog for at least 2 days. When we got her home, all she wanted was to eat and sleep. She wasn't her playful self. Now, when she walks for a few minutes, all she wants to do is curl up for hugs and to sleep. They said they gave her a probiotic to help her poop but I'm beginning to think she couldn't poop because she hadn't eaten. During her stay, she lost 1 pound and for a dog that wasn't quite 8 pounds, this is extremely dangerous. Also, when we picked her up at noon, they said she hadn't had her morning walk. Who doesn't walk a dog in the morning? Another thing that is not acceptable is the fact that they made changes from day camp to 1-1 time, so my dog was left alone for most of the day. They made these changes without contacting me or the emergency contact. They barely made an attempt to socialize with my dog, did not take her for walks, lost/misplaced her food and bed, and gave her a probiotic without any consultation or approval. On top of everything, they charged me more than what was expected and now I have to take my dog to the vet because something happened while she was there and after speaking with the veterinarian, they need to see her as soon as possible. I will never take my dog here, again, and will tell everyone to stay away from this place.

This is the best dog grooming in the area! I've been taking my dog here for a long time. He's a…read moresuper senior now and they're very careful with him, which I do appreciate. He's in and out within an hour which is practically unheard of! Amazing. The groomer is excellent and really appreciate the warm staff. The prices are reasonable too. Please give them a try!

I've used this spot several times for their self-service dog wash. The staff is incredibly friendly…read moreand I've never had to wait for a stall. The price is great and the rewards card is helpful as well. Unfortunately, I had to take off a star due to the dryers. No matter which stall I choose, the dryers are inadequate to dry my pup and we usually end up leaving with him still wet. I thought it was just me but I've since visited other self service dog wash places and found this was not my experience anywhere else. Otherwise, highly recommend!