Had a great experience with Clockwork for many years. We rented two homes from them and they always took care of us. If you have a chance to work with Mark Harold he is great. He always responded to my sometimes annoying requests and did all he could to help us find another location to live when needed. He also went out of his way a few times to take us to see houses within a day of asking. I would highly recommend them to anyone looking to rent a home. read more

Been working with Clockwork property management for the past two years with my rental property, and they have been very professional, transparent and timely. They take care all the management where I can have a peace of mind. I highly recommend! read more

Clockwork has been managing a property for me, for a few years now. They're very responsive, quick to find tenants at competitive rent rates, and professional. Definitely a hassle free company who takes care of business. read more

Clockwork Property was very responsive and efficient. Promptly responded to all my calls and emails.

I've worked with Clockwork Property for over 3 years. They are very easy to work with and are always there when needed . They answered any questions I had within 24 hours or sooner. They found reliable tenants that paid on time, they kept our home in good condition always. Their prices were very competitive. I would recommend Clockwork for any property needs. Once we decided to sell the property, they also stepped in and assisted in the sale of the property which was a great relief for us. read more

I was surprised to see so many 5 star reviews and maybe my case is special. But I just want to share it honestly for people who are looking for a property management company. I have a rental house in east LA, it was a new SFH built in 2017 and was well maintained by my previous tenant, unfortunately they bought their own house and moved out by the end of Jan 2020, their rent was 2700 (over average market rent but since my house was new and nice the renter told me it worth the price), when they moved out the a relative of the next-door neighbor offered to take the lease with 2500. But by that time I've chosen Clockwork to market and look for tenants for me, I was convinced that they can find qualified tenants with 2800 rent within 2-4 weeks so I trust Brent and refused the neighbor. I must say Clockwork left me good first impression. They are professional in taking photos, doing deep cleaning (they charge fee for it btw) and put advertisements in lots of platforms. But these are not enough, they are not good at pricing and don't keep their promise to rent out my house within 20 days. Here is the timeline: 1/28 advertisement was out with rent of 2800 (what they recommend as fair market value) 2/6 some people query, no show, I asked to reduce to 2700 (waste one week time) 2/20 more people query, some show, still no secured renter, it has been 3 weeks as they promised, reduce rent to 2600 as I asked, quote brent ""This is a clear indication the price is too high and renters are not interested at 2600" 2/26 more queries and shows, still no secured renter, Brent asked me to reduce the rent to 2500, quote "The marketing response is clearly telling us renters are not interested at 2600.00" and said my house did worth the price. (If so why won't I accept the offer by the neighbor at 2500 in the first place and waste so much time and money with property management) 3/2 I pretended to be an interested renter and contact the clockwork management's ad on hotpads. I couldn't believe that they just put a safe lock on the door and asked me to look at the house myself, no agent company me and no detailed introduction. How would people trust such landlord and make decision to move forward. 3/3 I called Brent to ask him why 2500 rent still not working. He repeated his theory that the price is too high and my house not worth the price (Of course not, it is because they don't pay any efforts looking for tenants) So I canceled the contract with them, losing several hundreds of cleaning fee and management fee and deposit. 3/10 I just posted my own ad in two places, zillow and hotpads, but I treat potential renters so genuinely myself and secured qualified renters within just 7 days! at rent 2700. This is my first experience looking for professional property management and I was sooooooo disappointed. Clockwork mgt seemed the best one among the ones I interviewed, but still, they just care about making money with minimal effort, they don't care about whether your house can be rented out as soon as possible after you enter a contract. Unless you have 10+ rental properties and they are all well below market price, it is better to manage on your own. read more

Brent managed my property for over 3 years and he was always responsive and kept me informed. Anytime there was an issue or concern the tenant or myself had he handled it promptly. He did a lot of analysis for me when I considered wanted to raise the rent to make sure I made an informed decision. Ultimately I choose him as my agent to sell my property. I couldn't have been more pleased with the service and support I received. He was on top of every detail and gave me frequent updates. Again he analyzed the market to make sure I was in the best position possible. The process was very smooth and I had no concerns knowing Brent was taking care of everything. I would recommend Brent and his team for property management and as an agent to sell your property! I'll definitely contact him when I am ready to purchase again! read more

We came across the listing on apartments.com and contacted the listing agent to see the property. Leah, the agent, and the company is so easy to work with and responsive! She responded fast via text and phone calls. All documents are online and electronic. From contacting to see the property to get contract in took only 2-3 days. Easy breezy and no hassle! Now I am looking forward to move in to my new place ! read more

I have been working with Clockwork Property Management for the last 5 years and couldn't be any happier with their service. My old tenant moved out recently and they found me a new tenant within a month. read more

I live outside of California and was very hesitant to use property management I have been with clockwork property management for three years and I am very satisfied with their service. they found me a good tenant that takes care of my home and any maintenance issues that come up they respond quickly with very good prices. I am very satisfied with their service read more

RENTERS BEWARE!!!!! If I could give them zero stars I would. I submitted an application for a home with this company. Our credit is pretty decent, rental history is good. We are a family of 6 so a large home is something we've wanted for a long time. The day after we paid our fees and turned in our paperwork I get a call from one of their agents. She tells me that my husband has an eviction on his record from 7 years ago! We've been married for 12 so what's his is mine right? Wrong. It was just on his credit report (allegedly) not mine. The agent tells me we need to get it cleared up before we can proceed and gives us the info for the apartment where my husband (allegedly) lived. We made several attempts to contact this property and we got no response. The following Monday the agent emails me and asks if we got it cleared up. We hadn't of course. So she tells me that for a 1 time fee of $1250 she can proceed with my application. I asked her what it was for. She just kept saying that the credit was so bad. Now usually when you have bad credit the property owner would ask for an extra month or 2 deposit. The rent on that house was $2000 a month. I asked her, "what is your algorithm on this? What is it for?" She carried on and on telling us our scores were low. I got suspicious so I asked her what credit union they run your report through. She said Experian so I went online and printed out my free credit report for me and my husband. THERE WAS NO EVICTION ON EITHER ONE. I even paid the extra money to get my FICO score and she was lying about that too. I have credit monitoring services as well as credit Karma and I've never seen what she was telling me what was on there. So I told her that I wanted a copy of what she had and all of a sudden she doesn't have access. What do you mean, you don't have access? In summary, I'm now purchasing my first home. Yes, my credit was good enough to purchase a home and I have very detailed credit reports from my broker and still, no evictions. She tried to screw us over for $1250, and instead lost a good long term renter. Beware people. Look in to buying a house before dealing with this company. read more

It was a struggle after our air conditioning unit went out and had to deal without AC over the weekend. However, Omar was very prompt upon receiving the ticket request to have our HVAC check out by a contractor and was even able to get the issue resolved in 1 day. He moved quickly and we appreciate his support in helping resolve this matter. read more

This company is great! They work fast and they are efficient when processing paperwork and keeping in contact with potential renters and home buyers! Im renting right now and Leah was soooo helpful! She kept in contact with me throughout the whole process! I will be referring them to friends in the future. read more

This company doesn't even deserve a one star. First, when I went to view a potential house, toilet seats were broken, it wasn't clean and many other repairs needed done. The person who showed me the house said the things would be fixed by the time we could move in (roughly a month). Fast forward to getting the keys....different person have the keys and he went through the house with me and took pictures (I did as well) and marked down all the things that were broken. The toilet seats were still cracked and nothing was cleaned still. Was told to call our property manager. His name was Derek. He gave me a number to call for someone to fix and clean the house. They only fixed the toilets and cleaned the bathrooms. We, the renters paid a cleaning service (merry maids....They did great!) And Derek eventually took off part of rent as "payment" of cleaning. Next, air conditioner was broken. A week with no air during August.....no. Thankfully we had a family member know what to do. Cause who knows how long we would have to wait for Derek to send someone. Then, the stove top didn't work for 2months. And we called many times to get it fixed. And the dishwasher didn't work for a month. Same thing. Called, texed, email....nothing. Only when we talked to the higher ups and put in a work order did things get done. From then on, we always did work orders but Derek still had to sign off. The a.c. broke about 3times in the year we lived there. The worst part was after we left. We fixed a lot of things while there, and they still said that it was damaged. Plus we had the merry maids clean after we moved. Derek said they had professional cleaners come in because we didn't have a service come clean. And the itemized list of things that needed cleaning was bullshit. When we got part of the deposit back it listed what was cleaned. And it mentioned cleaning the refrigerator, washer and dryer.... the house didn't come with those. We had them and took them with us! So how could those need cleaning when they don't exist?! They also nickel and dime so many other things. We replaced the air filter one week before we left. Got charged. Replacement bulbs... Those lights didn't work in the first place. Which we documented when we moved in! Overall, horrible experience working with them. And we just tried to explain all the things with Derek. Even showed the pics I took of the things broken/missing/etc. He doesn't care at all. And part is probably the owners too but who knows. We tried getting in touch with Derek's boss but no luck. Thankfully we live in our own house now. No need for horrid property management companies again! read more

I am the tenant and have been renting for two years and Derek Churchwell the property manager is on top of things and resolve issues promptly ,excellent service ,very professional . read more

Clockwork Property Management did an excellent job selling my rental property. Brent and his staff were extremely responsive to my questions and inquiries, were extremely organized, and honored every commitment they made to me. I was most appreciative of their patience to wait for an offer at the amount I wanted as opposed to jumping at the first offer to move the property. Doing so extended the length of time my property was on the market, but Clockwork had my best interests in mind throughout the entire process. I highly recommend Clockwork for your real estate and rental property needs. read more

I chose CPM based on very positive reviews on Yelp. They didn't let me down. Nicole was very responsive at initial stage of house preparation work. Mark was on top of renting process and helped me to rent the house out in reasonable amount of time even it is in Jan. Overall very positive experience. Highly recommend this company to anyone who is looking for property management company in Chino area. read more

this review is strictly for the vetting process to view homes. in order to respect everone's time, that is both the management company and prospective home seekers, it should help that you revamp your online calendaring and approval system. to those not in the know, let me give you an example of how it works: 1. find property of interest. 2. request viewing time(s). 3. submit and wait. 4. fill out pre-screen form. 5. submit and wait. 6. choose from alternate viewing times different from your proposed ones. 7. submit and wait. 8. denied for a pre-determined reason not outlined in the original form. that's about 5 days worth of systematic back and forth. instead, a human should call and interface within minutes. if speaking scares CPM so much, then streamline your scheduling and outline what are dealbreakers so people aren't on the fence waiting a whole week to hear from you. it's really that simple. read more

I have used Clockwork Property Management for several years. They are the utmost professional. They oversee everything for the owners and tenants. They are quick to respond to any issues that may arise. If there is a vacancy, they advertise and secure new tenants quickly. I have two properties that they have managed for over 5 years. read more

I will reinforce Frank C's review regarding this company. We found a listing with Leah Duckworth as the agent on a Saturday morning, and I called the number numerous times over the weekend without an answer. When I called on Monday morning and the person answering stated this number was for Keller Williams not Clockwork Property. They did mention that Leah worked there a couple years ago and have been trying to reach her to remove their number from her listings without ever getting a response from her. So I too called and spoke with the owner Brent, he was polite and gave me her number but said to just text her. When I finally got a response from her, it was just the start of a run around. After I questioned some of Clockworks's fees, I received a response that the house was just leased. But in the previous text she stated the house was still having some repair work....so once again she was giving hypocrisies in her story. So, to perspective renters...if you see her name listed you should just move on. As for perspective home owners looking to use them, you should be aware of how they treat people.....and the kind of people that Brent hires. read more

They deserve zero stars!! I contacted them to sign up for services. They were so quick to call me back. We signed the agreement to use them (we are Landlords) and we sent them over 25 referrals with no results. We finally got the guy to admit he NEVER called the referrals. He was too busy. How could he do this to us? We were put rent for an additional month and still have to pay the mortgage. Sooo pissed with their services. We fired them and went with Patsy at Real Property Management. So far so good. She found tenants within 2 weeks. read more

This is the first time I've worked with Clockwork and it's been nothing but bad news so far. I'm not one to speak ill of others but I'm just beyond frustrated and what sucks is that I'm still under contract with them for quite awhile. Hopefully things get better, if not then I will for sure part ways with Clockwork when the contract is up. Pros: Fast response in the beginning and very quick at placing tenants. I believe it took less than two weeks for the owner to find a suitable tenant to move into my rental property. I liked all the initial meetings we had which was the reason i decided to use their service. Cons: Once the tenant was selected, all communication stopped. Response time became a lot slower, and the lack of communication became more apparent. First of all, there was zero communication about how the keys/remotes/etc. will be transferred to the tenant. I had to drive by on my own to check and see if anyone moved in. The tenant unfortunately had a flooding accident right after they moved in and repair service had to be called in. Once the service ticket was opened, the owner passed us onto a different agent. I must say i was actually glad at that time that we got a different agent because we were at least getting faster communication responses. The repair process was fairly easy, the new agent handled everything quite satisfactorily for the most part. However, I was reviewing my statement and noticed that July's rent has been prorated. You can imagine as a homeowner how unnerving this is, it's as if they robbed us. I don't understand why as a homeowner I wasn't even provided with the least amount of respect. All I'm asking for is to be informed up front. I don't appreciate the whole self discovery thing and then having to chase down answers. I was hoping for better courtesy thinking it's a "professional" service company. read more

I found this property management online and clicked on a home for rent. Leah, who stated she was the agent for the home called me and instructed me to submit all the necessary documents to obtain consideration. After which I did but I never was able to speak with her again. I had questions and concerns and was relying on her professionalism and customer service to guide and assist. That never happened. I paid for Clockwork to run my credit that had already been ran by a licensed California broker but was told it had to be ran again through their system so, in turn, I paid twice within 30 days for the same report. I submitted all the necessary paperwork required and two business days later was sent an email stating the "processor" hadn't received my tax returns. That was weird because I sent them through my iPhone and when I resent them using my same iPhone, I "cc" my customer in the email along with the same attachments I sent 2days prior, I asked them to confirm they have received them since they wouldn't answer my phone call or return their missed calls/voice messages to confirm. It wasn't until I asked my customer to confirm she received through my email tread is when the "processor" replied they had received as well. Leah told me on the day of, that she would be showing the home from 5:00-5:30pm. Mind you, it was a weekday with no previous appointment time set and that I would have to physically see the home to rent. I work for a living and just can't skip work because someone else's schedule is freed up. She informed me that she would let me know when she would be showing the home again. That never happened. Instead, the next day I rode to the home so I could get familiar with the area and what do you know? She was exiting the home with another family. I called and texted her cell when I parked to see if it was ok to view the home as well and she didn't pick up. Just drove away and texted moments later stating that it wasn't her. Almost a week later, she sent a text saying the owners of the home went with another family and didn't offer to assist in any other professional way. In my opinion, this company could use some training in customer service and peoples skills. You only hear from them in the very beginning (when they want to gather information) but if you have questions, concerns, or need something clarified, you are out of luck AND $29 for credit check. Shoppers beware. The worst experience yet in Southern California. Clockwork Property Management acts as if they are giving you something for free. No, I'm spending my money. It was a very stressful situation and maybe with this review, they will sharpen up with their professionalism. 11/5/2017- After my post, Brent called me in a very short time to introduce himself and thank me for leaving a review. Even though it was not rewarding, it was informative. He asked me if I could elaborate on my experience so that he can have a handle on what his company needs improvement with. I stood in the middle of the dairy aisle and gave him every detail that I encountered during my horrific experience with Leah. More extensive than what I posted in my review. He allowed me to explain without ever interrupting me nor did he offer an explanation for the conduct of his staff. Instead he extended sincere apologies that I feel were heartfelt. He also stated that he was refunding my $29 for the credit application and I didn't ask for or expect it back. That was a kind gesture. Thank you Brent, for being a professional and a gentleman. What I do find most interesting is the three 5-star reviews that have been posted since my review, raving on how well Leah's service and attentiveness was. Seems very suspicious and fabricated. But that's Yelps job to weed out what may be factitious. My review was not intended to hurt anyone in particular but to give an honest experience in hopes that they will make some major adjustments in people skills, professionalism, and customer service. Thank you Yelp for having a platform for the consumer to voice and describe their experiences. Rather good or not so. read more

Very efficiently ran organization, sincere and considerate when it comes to customer service. Provide timely communication and advice easy to work with. Nothing but the best! read more

Brent help us to rent property within short time and also provide excellent quality service as property management company Al Pomona CA read more

Was not happy at all how they conduct business, rude and they expect you to sign off on everything regardless of condition. Glad I'm not stuck with them. My landlord was smart and dumped them. read more

I would give negative stars if I could. These people are crooks. They have absolutely no interest in protecting their tenants, only their clients. We left our rental in great condition and we were nickeled and dimed, no- dollared and thousand- for everything, including putting shelving paper in kitchen cabinets. They are absolute crooks and I am so glad that we are done with them. They treat their tenants like they they are criminals. Don't rent from anyone who uses this management company if you want any chance of getting your deposit back. Chances are, they'll take it and charge you more for completely insignificant things. I don't think they ever intended on giving any deposit back from the very beginning. Whatever. I guess you made your clients (who must be equally terrible people for allowing this) money. Good for you. Horrible people. I stand by my review, Brent. There were some damages, I understand, but your estimations of costs are exorbitant. read more

Very poor customer service! After trying to rent a property, leaving countless voicemails and texts that were never returned, I was finally told that the first step is an online form that will cost $45 per person for everyone over 18 yrs old. They were plenty happy to take our money, knowing that we would never be considered for a rental since we were not perfect credit score holders. After having to watch my 11 yr old son fight brain cancer I do not regret borrowing bank money. At least I'm being responsible and paying it back. It breaks my heart that businesses like this have no heart or compassion for an honest, hardworking family. I'll gladly take my business elsewhere and give my honest opinion to anyone looking to use Clockwork PM to RETHINK and go somewhere else. read more

Leah Duckworth was very helpful and a pleasure to work with! Easy to get a hold of and answered all of our questions. Met with us multiple times about various rental properties until we found the home that was right for us. Highly recommended. read more

Update: Derek went ahead and reviewed some of the charges in question and went ahead and corrected a few things. He submitted a refund for a couple things and I'd like to thank him for that. Other than the issues mentioned we didn't bother much and neither did they. Rent was fair for the unit. Rented a unit from this company and I can say that I am not happy with the way they do business. I've heard stories about companies keeping their tenants deposits or parts of it, so to avoid that we took really good care of the place. It was given to us with a VERY UGLY garage. Walls were stained along with the ceiling but we weren't living in there so no biggie. We weren't the nit picky annoying tenants that complain about every little thing. This unit was far from perfect. To make a long story short they kept a big part of our deposit and I have yet to get clarification for it after writing them an email. Seems to me like they're charging me to make improvements that should've been made when I moved in. If you rent from them I wouldn't expect your whole deposit back even if you go out of your way to hand it over to them in spotless condition. Their invoice prices for what was done to the unit to correct issues is a bit absurd but I have yet to hear back from them as to what exactly they did with my money. read more

I would definitely recommend Clockwork Property Management when you are looking to rent your house. They are professional and very quick to respond to your emails. They were also able to find tenants quite quickly. read more

I just moved into a rental home that is managed by Southern California Property Management. The process was a smooth and pleasant experience. The home is lovely, they did an excellent job making sure everything is in working order and ready for move-in. They even replaced part of the fence to ensure that the yard is secure and safe for my little pets, which is something I really appreciate! read more

Leah was on time abd was very helpful. She did not rush me while I was viewing the property. She also took the time to answer any questions I had. read more

Brent and his team worked with us to sell our condo in Ontario and purchase a new home in Corona. His team was thorough and very pleasant, they answered all of our questions and concerns in a quick manner. They made a stressful time an enjoyable event. I highly recommend Brent and Southern California Property Management. read more

I first started using Southern California Property Management in 2009. Since then Brent has been readily available whenever I had questions. When the first tenant went from being very reliable to slowly becoming later and later on rent; Brent kept me informed and advised me on the best method to replace her without legal complications. His pro-active approach ensured the house was vacant less than a month and was re-occupied by a tenant who paid the rent on-time for the next several years until I was ready to sell. As a full-service Property Manager, Brent then handled the sale, working with the tenant to ensure there were no issues with her, then keeping me informed every step of the way. This was the first time I have sold a house where I truly felt the realtor was representing me, instead of just trying to push a sale through for a commission. Brent handled negotiations fantastically, emphasizing to the Buyer Agent when they were requesting things that did not make sense or were overreaching, and was able to reduce my exposure; all the while ensuring our transaction closed within 60 days of the house being vacated, as a result, I only had to make 1 house payment without rent coming in during the process. Unlike many realtors, Brent contacted me frequently with updates as the process went forward; and he answered his phone and email early in the morning as well as late at night. He is a true professional who truly looks after his customers; a rare breed nowadays! read more

Dear friends and family, please do not ever contact Clockwork Property Management to rent a home or to buy a home, as they are extremely unacceptable and unprofessional. We have a very high rent amount per month that is completely acceptable. The company is trying to make me look like an idiot saying that I am not in their database as well as they have no listings at Raintree Apartment. I have lived in Raintree apartments for eight years and I know that Clockwork would have no listings for Raintree Apartments, that's why I want to move into a single-family home. Little did I know that they are very unaccommodating. read more

I am very happy with my experience with Clockwork. I had a property for rental and it was my first time being a landlord. My coworker recommended her property management company Clockwork to me. After meeting with the CEO Brent for an initial consultation, I was impressed by his professionalism and decided to hire them right away. They did not let me down. It was during the holiday season and I was worried it might be slower than usual to rent a house out. My property manager Derek was very responsive and efficient. He did an excellent a job to get my house ready for rental. The marketing team also did an amazing job to advertise my house and rent it out within a week. We received our first rental distribution before Christmas. It helped our cash flow a lot. Also, the utilities were transferred timely to the renter's account and the whole process was so easy and worry free. I am so thankful for the work quality that Clockwork has delivered and would like to recommend them to others. read more

I used Clockwork as property management for several years, and as my realtors when I was ready to sell. I found them to be honest and reliable. read more

My fiancé and I just signed a lease under this company. We have not moved in yet so this review is solely for the process up to this point. I found the property through Zillow and requested more information. The next day Leah called me for a viewing. We were the second people to see the property and fell in love. The house was sparkling clean! We went home and applied and were approved the same day! We signed our lease the following day and are now looking forward to move in day. The rent is fair for the area, the deposit is a little high but no more than I see from most other properties, and the application price is expected. There is however a move in and orientation fee which I haven't heard of before. Leah was phenomenal! She was prompt in returning phone calls, friendly and personal at the viewing, and gave advice that helped us secure the property! We signed a year long lease so I'll update again upon moving but for now we are very pleased! read more

I have been doing business with SCPM for over 4 years. Working with Brent in a pleasure; he is a professional in the true sense of the word. I am pleased with their overall services, however the contractor selection and pricing can be improved. Brent is punctual and very responsive. He always respond to phone call and emails promptly. Excellent screening jobs too!.Thank you Brent! read more