It's been almost 2 months since I dropped my little clock off for repair. The gentleman behind the…read morecounter bruskly informed me that he would try to find the part I would need to fix it (an eight year old Pottery Barn bedside clock) but couldn't guarantee anything. I had to pay $20 for him to try to find the part the battery goes in. Well, okay. Said he would call me when he had an answer. I've called twice since then. Had my ticket number and everything, but both times folks said they would call me back. Still waiting for a call...from SOMEONE. Bye bye, 20 bucks, methinks.

STAY AWAY!!! Oct. 18,2011 I gave a $10 deposit to have a 1970's electric clock made into a battery…read morerun clock. Four months later,January 20, 2012 I still hear Theresa say "the parts are coming in today" When I told her no, I want my clock back, you have been telling me for 4 months the parts are coming in. She responded ok you can pick it up as it is, it is all apart in pieces. The image of my trying to put the clock back together was frightening. I told her no, I want it back in the condition I gave it to you. She said you can pick it up this afternoon. Well I got my clock back IN PIECES plus monetary compensation for the mess. Satisfied that I received some compensation, but not satisfied that I was deceived over 4months and that the clock which had been in my family for over 40 years is now a bag of parts. Do not recommend this place at all!

My sligh Grandfather clock stopped working so I needed to have it serviced. I had no idea who to…read morecall in my area so I looked on yelp to find a reputable company. Clockworks of Glastonbury got good reviews so I called them. I set up an appointment for Brian to come out to my house And he quoted me a price which was very reasonable! He arrived right on time and setup his tools to service my clock. He was very friendly and talked me through everything he was doing and why. Now my clock is working perfectly!!! I would highly recommend Clockworks for any clock service that you need!!! Thank you Brian!

Thank you Bryan for adjusting our clock. We appreciate your…read moretime and knowledge. It continues to work and chime.

Mark not only replaced the Seth Thomas grandfather clock mechanism, he also repaired my Ingraham…read morebanjo clock, and Ingraham gingerbread clock. His service is exceptional and reasonable for the work he did. I highly recommend him.

The West Side Clock Shop has very limited hours when they are open for business. I believe that…read moremeans they actually leave the shop, not that they do not want customers interrupting their work. This means nothing happens quickly. We left off two clocks for repair and were shocked when we were told 10 months until they'd be done. We called to check on them partway through and were met with a rude response since it hadn't been 10 months yet. We waited. We collected our clocks. The cuckoo clock "worked" for about a day before it started cuckoo-ing continuously or until the chain ran out. That means 130+ cuckoos!! When I brought it in for another adjustment which they did within a week or so, I was told I had a bad attitude because I was not confident that it would be fixed the second time. When I collected it, the woman at the shop accused us of doing something that caused the continuous cuckooing (pulling on the weights and not the chain). No. We've never done that. You didn't finish the job correctly. Don't blame the customer. Sadly, the second clock was also not done properly. This one is an antique mantel pendulum clock. When we brought it home, it ticked, but the hour chime was not synched with the hands. When it was 3:00, it chimed twice; 4:00, it chimed three times. Luckily, we had met another clock repair person in the preceding months who was able to explain how to fix it without another trip to West Side Clock shop. You are now cautioned to look further for another shop for your clocks.

You have to go here for your clock repairs. Nancy is amazing and they know what they are doing…read more Any clock that I have been unable to identify they know exactly what it is. They are upfront with the time that it will take and what they can do with the clocks. We took 2 clocks and they came back working like a charm. Nancy provides detailed instructions and is available for any questions. I just dropped off 3 more clocks to be worked on. When I picked up my first 2 clocks I could not believe the price. It was so reasonable and this was even with adding a gong that one of the clocks was missing. I could go on and on but their reputation speaks for itself. There is a reason that they are the go to clock shop for NY, Mass, CT and VT and I'm sure other areas. I'm so glad we found them as we love our antique clocks and won't trust them to anyone else!!!!

Guy is itinerant and comes/goes when he is driving though the area. He is thorough when he is here,…read morebut his itinerary is his own.

watch out.... she charges for time when she's disposed and Not working on the clock. We got charged…read morefor overtime while she was taking care of her personal needs. We would not recommend their services to our friends.

Wow! Small shop with a lot of charm, or should I say Chime? They offer honest options on fix-it's…read morebrought in and if it's outside their realm of craft, they'll offer you recommendations to others in the business. Cuckoo clocks are one of the pieces that will be referred to another time keeper. Watches are able to get re-energized with a new battery and wall clocks can get a new chime and on time! Other timekeepers pieces in the shop are looking for a new home.

Very kind, helpful, and honest service. I also enjoyed seeing the shop filled with mechanical…read moreclocks and watches in various stages of repair. Clearly someone who is dedicated to his trade and takes pride in honoring the craft of clock and watchmaking.

I didn't realize how difficult it would be to find somebody who fixes clocks. A friend said I…read moreshould just toss it, but I thought better or it. The clock cost me over $100 a few years ago. So I seraph and found this company is Niskayuna. Drive there &they asked me to wait in case it could w fixed quickly and it could and they changed me $21 to save my beautiful wall clock. Nice guys. Great work!

It's been 43 years since I've seen Grandma and Grandpa's clock work. Thank you so much to The Clock…read moreWorks of Schenectady 1726 State Street, Schenectady, NY 12304. James is a master! Hearing that chime again brings me back to my childhood. Great place with expert technicians. Highly recommended!