Do not take your vehicle here for work unless you want substandard quality. My original start date…read morewas pushed back do miscommunication about a required deposit. I needed my doors replaced on my truck, they were supposed to have 4 doors ready to come in, then were unavailable. I had to source out my own doors and they wouldn't give me a break because I had to spend my personal time and 1/2 a day to acquire them and come home. When I dropped off my truck finally to them, it sat outside during rain and snow for 2 weeks till the doors were supposedly prepped before working on any part of the truck. I even gave them another advancement as the work started as a sign of good faith. I stopped in periodically to check on the truck and pick up my original doors and if any problems needed to be addressed and a change in the bill. I made my intentions about the project from the very start and my expectations. The girl originally stated in the beginning the project would take 2 weeks total. About the 3rd week of the next month I was told my truck was ready. Upon inspection there was several deficiencies that were visible. They painted wrong hinges, didn't paint my upper bumper trim, cut the door molding off at the door which I had supplied, and left a knife gouge on my lower passenger door. I refused the work, made them repaid everything and gave them 1 week to do so. After 1 week I picked it up on a rainy/cloudy day, was told to look it over and get back if any other problems. After getting some time I went back through the truck, the inside of all 4 of my doors needed to be redone. Scratches on the inside from reassembly, orange peel on another, and a paint run on the outside. Their workers broke my ambient temp sensor and never said anything about it and tried hiding the wire behind a bracket. In going back for the second time the drivers door had to be readjusted because wind noise from the door not locking onto the door striker. One passenger door was higher than another door. Another door could about see the inside edge of a door on the other side sitting in the drivers seat. This took a whole month to fix. The hood had to be readjusted because it didn't line up. Picking it up, the bezel trim on the inside of the drivers door was loose, a retaining tab had been broken and never mentioned till I questioned someone about it. They did buy the new parts to replace, but expected better. I also had an engine light on when picking it up, but no explanation as to why. So I was inconvenienced in taking it to a shop to get check and going in to have repaired. When my side molding had to be recut, an adhesive was put on to paste it back on, now it's coming off the truck. The gap between the passenger door and fender is off. I had it with these people and not going back for these little things. Over 2 months to try and get my truck right is too much time. So beware people, very sloppy work, no quality and control be any means. I estimated they had to eat close to $3,000 to redo my truck. If you decide you want to go here, check your vehicle thoroughly !

Eric is excellent to work with! Honestly, he didn't even…read moreget a job out of car. My car was in an accident and I had it towed to A J's Auto Body because of the great reviews. Eric advised me through the entire process dealing with the insurance company. After I got a settlement from the insurance, he told me what to do and I was able to get a larger settlement. The car was deemed totaled, so Eric didn't even get a job or make ay money off of my car, but he still put a lot of time into me I would highly recomend A J's Auto Body.

My Jeep Wrangler was side swiped by a pick-up and the left front fender, drivers door, the step was…read moretorn off and rear right fender which hit a light pole. They did a great job on the whole Jeep. I have an unusual paint job and they matched it perfectly, and fixed everything nicely. They washed the whole Jeep, and it looked waxed, the inside was cleaned and they left a little jar of paint for touch up. They went over what was done step by step. I was very happy with their work and recommend them.

Western Mass Collision did an excellent job on my car. The car looked brand new after the repair…read more Excellent customer service. Highly recommended!

The owner was very pleasant.. He explained everything very well.. I got my car back at a timely…read moremanner.. I was pleased with everything Very good people. Honest. Also paint cars very well

I had been in the collision repair for 25 plus years, I…read morehave become a full time artist since and was in a accident in my Jeep, ughhh right?..... why me right? Nope! turned out to be a positive! I will say this..... I have managed auto collision centers at dealerships and managed six to ten employees, I have seen a lot of bodywork, a lot! I walked out of my house this morning after picking up my Black Jeep and was stopped in my tracks! The work was and is impeccable! Makes me want to have the rest of my truck painted! Danny and Debbie O'conner are the only choice for repairs. I am thankful they had fit in my repair as I could see quality is always busy. I did Not just find a amazing business but was fortunate enough to have a great new friendship. To go anywhere else is your loss. Thank you again Danny And Debbie O,conner!

Best experience I have ever had at a body shop!! Excellent work, friendly and professional. The…read morevehicle was done within the time stated to do the work and looks perfect!!

Mike does a great job and made the whole process seamless and easy to navigate. Only place to go in…read moremy opinion is!

Very good and honest repair shop. Was grateful for their help and advice, and will be returning for…read morefuture service.

Excellent customer service. They really listen to me to assess issue. Great communicators…read morethroughout the repair and charges. Actually show you what work they need to do and also what they have done on your vehicle. Issues get resolved!! M.C.

Vital superb person very honest do his job with perfection i have never complain against him.read more

I had a crankshaft position sensor fault and my car was stalling on the way there. The lady was…read moreextremely rude and refused my business. She told me to go elsewhere. Yes they were busy and maybe could not fit my car in that day. However the condition that I was in I could always leave my car until there was an opening. I had to leave and my car legit stalled on me in the middle of the road THREE times as I reversed before I was able to get it going into drive again. To have a customer leave in a vehicle that is hazardous to the road is ridiculous! My vehicle stalls when I slow down to a certain point, even when a vehicle would be braking in front of me. I got rude service the last time I came from a previous job to be done last year too. I thought I'd try again. NOPE!

bad quality and customer service care brought car in for…read morexyz of issues still have xyz issues after paying manager and arguing infront of other customers. terrible quality for the price I had to pay to receive my keys back.

I tried this body shop a little while ago to take a look for a water leak coming from the driver's…read moreside front door in the corner where the fender meets the door. Needless to say that after a couple weeks and a couple stories , and plenty of excuses, the water leak wasn't fixed. You take your chances with them

Great customer service and craftsmanship. Fonzy and his shop do an amazing job! They were able to…read moredo everything requested.

I took my car to TJ auto sales met with Fonzie had to have the roof redone he was very professional…read moreand caring and had my car done within a day would highly recommend TJ auto body.