Dr. Erika, her assistant and T. at the front desk for their kindness and love for our senior pup at…read morehis time to leave this world and enter eternity. You are wonderfully and kind.

Called on 6/30 as a new patient to try and get an appointment as per the prompt. Never received a…read moreresponse. Luckily another vet office got me in the next day but it seems like there should be a better process for new clients besides you guys ignoring voicemails.

Would give ZERO stars if I could. Do not recommend, rude and charge a $25 fee to schedule an…read moreappointment. I really wanted to support a small local business but their practices don't put the customer first and honestly the building looks like it is going to fall down and it's outdated. They clearly need the $25. I will be going to a better more caring, customer service vet that doesn't nickel and dime it's customers.

I have been taking my pets to Brandermill Animal Hospital for 15 plus years. My parents took our…read morepets there when I was a kid. They are always kind and compassionate. The techs are great and know my animals by name. We recently made the very hard decision to say goodbye to our beloved dog and Dr. Emily was patient, gentle and caring. She took care of my baby like she was her own and comforted me in the process. It is hard to go back there bc it is the place we lost our baby, but I tried another vet and they could not come close to the personal service we get at Brandermill. They answer texts and emails quickly and I can always get a timely appointment.

I have been taking my dogs here for the past (4) years with good and bad experience depending on…read morewho you get for care. I recently took my dog in for shots and a checkup and had extremely bad service from one of the doctors. She spent the entire time complaining. Complete waste of my time. I will be looking for a new vet!

Dr. Froelich has cared for all of my dogs over the years -- from puppyhood to their final days --…read moreand I can't recommend her enough. She helped us through a cancer diagnosis, end-of-life care, and everything in between with deep compassion and skill. I now bring my Bernese Mountain Dog and Anatolian Shepherd to her, and I fully trust her with their care. She's knowledgeable, kind, and truly treats every animal like family.

This hospital is really one of the nicest I have ever given my allegiance to. Dr. Williams and his…read morestaff are warm and welcoming and he is comfortable and practiced with spending just about whatever time you need for his knowledge of and support for your animal. A lot of vets do not do that sadly. I trust him implicitly and would never take my girls to another Doctor unless it were a specialist the he recommends to take care of something that he cannot do. (Like Cardiac testing). You will not be sorry you chose Huguenot Animal Hospital.

Being new to the area with an older dog made it hard to pick a new vet. My first pick was…read morehorrible! I had to change and I found this place and I could not stop telling everyone in there how happy I was to find them! They were incredible helping me through what ended up being the last month of my dogs life. To go through this with such wonderful staff, made some very difficult days easier to go through.

Wonderful vet and staff. So great with animals and mine is a terror. They are so kind to both of…read morethis even when he misbehaves

Absolutely wonderful! This is the most responsive and caring vet I have ever interacted with. A…read morespecial thank you to Savannah for her time and follow up and care of our dog Lady and also of us when we worried and had to make some hard plans for her care. This is our vet four all needs going forward.

I've been coming here for a few months as the vet we were seeing didn't offer surgery options and…read moremy boy needed some spots looked at and possibly removed. Both Dr. Shelley and Dr. Moon did a full body scan and presented our options and walked me through the whole process, answering my endless questions and provided amazing follow up. The surgery was scheduled quickly and successful, and Dr. Shelley spoke with me after hours when we received the results (all good thankfully!) All of the vet techs are so so so pleasant, helpful, and clearly care about the pets in their care. I had to bring my boy back in for a check today and they all remembered him and came over to say hi - I've only been coming here two and a half months! They really make you feel like your pet is their family. Comparatively, the cost for both surgery and regular visits has been very fair. I'm super grateful for this team at Midlothian animal clinic and all they've done for Zeke & I!

Wish I could give zero stars. We recently brought in our newly rescued German Shepherd mix (45 lbs)…read moreand were seen by Dr. Alison Rhoades. The experience was unprofessional from the start. Before even entering the room, we overheard Dr. Rhoades asking a vet tech why she 'had' to see the German Shepherd, clearly expressing a personal bias or fear regarding the breed. Once she entered, she remained in the far corner of the room and didn't approach our dog instead opting to throw treats from a distance. Our dog was completely calm--no barking, growling, or aggression of any kind. To have a veterinarian act visibly frightened and dismissive of a patient based solely on breed is unacceptable. If a provider is unable to professionally handle specific breeds, they should not be seeing them. I would not recommend Dr. Rhoades to anyone, especially those with Shepherd mixes.

Not sure how I haven't left a review before!! I LOVE Woodlake Animal Hospital. We have been going…read morehere for a couple of years and all the doctors, vet techs and vet assistants have been wonderful. They love animals and really care about my dogs. I appreciate the fact that they practice western and eastern medicine. Acupuncture and herbs have been so helpful in managing my senior dog's mental issues and physical ailments. They are always willing to listen, get us in for emergent needs and do not look for us to do anything that is not needed for our dog's health. They know me when I call and remember my babies. I will keep coming here as long as Dr. Jones runs the practice and keeps the caring nature and wonderful people!

Way overpriced. Take advantage of customer with pet that have long term illnesses. Poor…read morediagnosis. Take advantage of people who live in Woodlake

My husband and I have taken our dogs to this vet for 15 years, but never again. Our dog began…read morehaving seizures for the first time and had 4 seizures in the evening and overnight. We called an emergency vet and they said they would need to see what was happening to properly diagnose her, so they advised waiting and taking a video if she has another episode (which is a separate issue with another facility). Rather than risk a 30 minute drive to a questionable emergency vet, we figured Swift Creek would help. We were in the parking lot waiting when they opened at 8am. My husband explained the situation, and my dog clearly had seizures (we did take a video at that point), but they told us to go to urgent care. Even when told that she was now having seizures 3-4 hours apart and waiting another 3 hours for urgent care to open would allow time for another seizure, they still said they would not see her. They have been this dog's vet for all 5 years of her life and have seen all our other dogs over the course of 15 years, yet they turned us away when our dog really needed help. Fortunately, we found another vet that was open and willing to see her. They gave her a sedative and seizure medication. They did nothing that Swift Creek didn't have the ability to do, other than show compassion. Swift Creek might be fine when your pet is well, but don't count on them to help when you really need them.

Had both a vet appointment and boarded our dogs there…read more Let's just say this was the absolute worst experience I have had boarding my dogs. Vet appt was mediocre. Had to pay for 2 exam fees. Neither dog got an exam. They gave them there influenza shot and sent us on our way. Boarding... when we dropped off we had concerns. We asked to see the kennel where the dogs were kept and it wasn't very nice. There was active animal pee on the ground and extremely loud. None of the animals were settled. Whatsoever. The blankets they give dogs are paper thin. Thank goodness we brought our own. On the 3rd day of our dogs getting boarded we get a call that they have run out of food. How is that possible if I packed 12 bags for 5 days and they eat once a day. I packed for 1 extra day just in case. The workers never read the instructions and did whatever they wanted. They fed them twice a day and they weren't even eating. No call nothing. Until they ran out. They offered purina- which my dogs can not eat. They did go out and buy their dog food from tractor supply. But after such the manager acted as if I should be grateful for such a doing. The following morning I get another phone call. Miraculously one of my dogs has a cut under her eye and she needs emergency medical attention but no vets are in but I can pay for them to take her to an emergency vet. They tried to blame my other dog which is insulting enough. We cut our trip short and had a friend go get our dogs out of this place that day. Not only that. I drove my dogs 3 hours to the university (Virginia Tech) to have them evaluated and the one dog professional stitched up by the surgical team to also be told it was not from another dog. Do not board your dogs here.