The instructors and receptionists here are great. Each instructor has their own unique focus, so things don't get repetitive. Unfortunately the (district?) manager* is an overbearing asshole. Also they're really weird about progression. They require 35(!!) classes at the 1.5 level before you can take level 2. I'm very fit, I previously took level 2 classes at a different studio, but they flat refused citing "corporate policy." If you can avoid interacting with the manager, and you're at an intro or casual level, all good. If you want a physical challenge, probably best to go elsewhere. *Andrea is great; not sure exactly who my negative interaction was with. read more

I would like to use this opportunity to thank the many people working @ Club Pilates, the manager Andrea, desk associate Nathan n Nia, everyone here is so helpful n always pleasant to be with. For I am new to Pilates reformer, all the instructors r so patience with me and knowledgeable. Thank you so much everyone, for giving me such happy time working out! Looking forward to see you guys. read more

Hard to find. Unit is basically across from the thrift store and near La Cumbre on B Street. Class was overall fine but hard to hear. Not clear on how to progress if you want to challenge more. read more

Club Pilates - Outside street view - Pilates Near Me - San Mateo, California

Love instructor Elizabeth (Lizzy) She is so knowlegable and personable. Her class has good rhythm - she does not change equipment and poses too quickly so you benefit from the pose and don't get vertigo. Studio is nice and clean They try to keep it odor free especially after challenging classes when students sweat a lot. read more

Honestly the cancellations are still occurring but less frequently. Love taking classes here. The instructors are all nice and the equipment is new. Classic Pilates is amazing for form and structure. Totally recommend. read more

Club Pilates San Mateo is the best! Jan, Lizzy, Tanya and Molly are some of my favorite instructors and are all different in a great way. I wish Lizzy taught more than just Wednesday. the have clubs for your belongings, and baskets at the reformers that I put my phone in. Any issues I've had (which are rare) have been solved quickly and positively! They are all helpful, especially the manager Andrea! 10/10 would recommend read more

I have been a Club Pilates member for almost 2 years. I go five days a week. I absolutely love all the instructors there. The club is so clean and everybody is so nice and patient especially with people like me because I am over 70 years old they have a lot of patience with the older ones. I've searched for the perfect exercise my whole life and I finally found it at San Mateo Club Pilates. Love love, love. read more

I have been coming to this studio for about 5 months and have had a delightful experience each and every time. Everyone there is friendly and the instructors are all great! We're all adults and I want to believe we're all responsible adults. So if the dentist charges you a cancellation fee of $50 (sometimes $75), why can't a Pilates studio charge you $15? Emergency or not, pick up the phone and give them a call. Shoot them a text! If they can help you, they will. It's just courteous to let someone know you're not coming. Especially if there are others waiting to join the class. If you didn't do your own due diligence and signed up impulsively, don't take it out on the lovely humans at the front desk. Ask your questions - all of them. They rather answer every silly question than have you berate them for not understanding the cancellation policy. Lastly, has no one here ever called in sick??? Or gone on vacation? And even though no one could cover you, you still went right? I can't speak to what was going on before I started, but since February 2025, I've experienced 2 cancellations. I myself cancelled twice so we're even. I hope you give this or other Club Pilates studios a try. It's a great low impact workout that really does help with flexibility, mobility and strength. I don't have a 6 pack (yet), but my posture is probably better than yours:) read more

After a year of classes I am upgrading my rating to five stars. At age 64 my core strength balance and flexibility have all received a significant upgrade with the help of these wonderful instructors. Thanks guys and happy new year! read more

I enjoyed the few times classes with this Club Pilates but due to transportation reasons, I couldn't continue my membership here! They've been quite understaffed so the cancellation took more time than normal but they acknowledge all communication messages and processed the request immediately! read more

Their customer service has to be a joke, right? After being charged for two months after multiple, multiple ATTEMPTS to cancel and zero response to my texts, voicemails and emails I am seriously concerned about their perspective on hospitality and customer satisfaction. Even when I wasn't trying to cancel and just communicate with any employee without being on site - zero communication. Regrettable experience. read more

Avoid this studio. Management is poor, with unprofessional business practices and no meaningful customer service, which is unfortunate because the instructors, especially Kerry, who I have seen, are excellent. While I understand that operational issues can require cancelling a class, cancelling just 1.5 hours before start time and then refusing a refund is unprofessional and unreasonable. I agreed to waive a refund if I cancelled within 12 hours. I did not agree to have my money held because the studio cancelled. Offering only a short-term credit while citing a 12-hour cancellation policy that they themselves violated is unacceptable. Other reviews echo the same concerns about management. read more

Avoid at all cost. There are so many other studios that provide optimal experiences for your workout and customer service. They have given me misguided information from the beginning and have continuously failed to take accountability. Mediocre classes that are not challenging enough and the WORST customer experience from the staff including the manager and assistant manager. You deserve much better for your workout and in life. read more

I joined Club Pilates during their opening promo and initially enjoyed the classes. The instructors were great, and the workouts were engaging. However, after a while, it became a bit monotonous since they only offered two class levels. After 3 weeks, I checked with them to see if I could book classes in other locations for different classes which was only possible after me being a member at that particular location for 2/3 months which doesn't make sense. Another downside was the extra fees--if you're late or miss a class (even in an emergency), you're charged, and it can take forever to resolve it over the phone. They cancel some classes without notice for which they just say nothing... On top of that, you have to pay for parking, which adds to the cost. That said, I appreciate their understanding when I had to cancel due to personal reasons. Even though the promo required a 3-month commitment, they kindly allowed me to exit early, which I really value. Thank you for that flexibility! I'd recommend re-evaluating the membership fees and additional charges to make the experience more accommodating for current or future members. read more

Update on my previous 3-star review (now @ 2-star). I have been attending regularly, 3-4 x a week - biggest disappointment is how often the classes are cancelled, the day before. Club Pilates should offer a credit/$ on your account each time they cancel on you, but they don't. Some instructors are better than others - need to offer a more "challenging" option - participants talk how easy the class is. Highest class available is 1.5 - please make 1.5 feel different than 1.0. Original review: The club has had some "obstacles" opening up, but they are up and running now. My encounter with the staff has been neutral - they are not "above and beyond", but they aren't rude; just middle-of-the-road. (I've done an intro class + 4 "level 1" classes). There is no account of your physical ability upon starting your class, so if you have some previous exercise experience, it does not matter, when you start Club Pilates. It is perfect for those that have not exercised/have injuries and want to get started on an exercise program; however, for those that are somewhat fit, the beginner classes are disappointing. You are supposed to learn the basics of "pilates" which I agree with; but I have not once left the class with a better understanding of pilates, a sweat, being out of breath, or being sore the following day. I am moving on to the next level, on my own accord, not on the recommendation of the staff, and look forward to a better experience. Being a new business, you would think they would have someone available to talk with. They do not answer phone calls, and messages/emails are not responded with promptly. Somewhat frustrating. In addition to membership dues, take into account parking fees - it adds up. I'm hoping these are growing pains ;) read more

Love Club Pilates San Mateo, I'm usually there everyday. All the teachers are really good at pushing you so you can become a stronger version of yourself. read more

Club Pilates - Pilates Near Me - San Mateo, California

I've been doing pilates for years at a different studio and fully intended on returning to classes after the birth of my son, but due to the difficulty of communications with this studio, lack of classes, frequent cancellations, and considering the other studio options in Redwood City and San Carlos not plagued by these issues I decided I would prefer to just cancel my membership and lose the credits. After 5 emails and at least 3 phone calls since 1/21 I'm still waiting on a response to cancel my membership at this location. I would prefer not to have to drag my 7 day postpartum body into the studio in person (just to have them tell me to send another email they'll ignore, I'm sure) but I feel like I'm out of options. This studio is absurd. I've had a previous membership at Redwood City and highly suggest you just drive down there. read more

They are unreliable. Cancel classes with no notice. You pay for the month ahead and their cancellation policy makes it almost impossible to attend with their extremely limited hours. read more

Made the mistake of not doing my research before signing up for a membership. I deeply regret it and do not suggest going to this studio - try ANYWHERE else! Everything mentioned below by other reviewers is extremely accurate. After having a positive experience with Eva, who led the required intro class, I decided to give the studio a try. After my first flow 1 class, I immediately expressed to the instructor and front desk associate that the class was extremely easy for me and sought advice for something harder. They suggested the 1.5 class. I took that class and was slightly more challenged but not at all what I expected. I had only completed two classes and knew that this was not going to work as the studio primarily has level 1 classes and the times I preferred were all level 1 classes. I called to discuss cancellation options with an associate twice. The first call, the women let me know management would call me back that day and since they never did, I had to call again the next day to follow up. I expressed the above and let her know my dissatisfaction. I said it was misleading in the intro class and if the studio was not going to offer level 2 classes in the near future, I don't think this is the right place for me. I received a call back today from Mila, the assistant manager, who I then had to repeat everything to. She mentioned the idea of doing privates (that cost hundreds of dollars more) or go to their sister studio in Daly City that also ONLY OFFERS LEVEL 1 & 1.5 classes! I found the conversation beyond frustrating now with it being my 3rd time having it. It escalated and I told her I felt it was no longer productive and she yelled back stating she only had to call me because I made her associate feel "uncomfortable". I couldn't believe what was coming out of her mouth. I excused myself from the call and will be proceeding with immediate cancellation that cost me hundreds of dollars but I'm sharing this so that you can be aware and do not make the same mistake I did!!! Unprofessional, misleading, poor customer service. If you're going to pay for workout classes, I do not suggest club Pilates. read more

The studio and the instructors overall are nice. There are only two levels though so classes get monotonous quickly and you stop progressing at a certain point in your workouts. As other reviews mention classes are often cancelled by the studio with little warning. There isn't much flexibility and a very limited number of classes so I don't wish to continue there. The issues I would give 1 star to are the management of the studio. They make it seem like they'll be available to you and cancelling is easy. I signed up for a 3 month promo, did the full 3 months but didn't get enough out of the class to justify the high cost so I have been trying to cancel my membership. I have only seen a manager there one time in my 4 months attending and it is impossible to reach the studio and speak to a real person via phone, text, or email. I have been chasing the studio for over a month trying to cancel and I truly believe their lack of response is to keep you tied to their services. No one responds to me and this seems to have been the case for other of their clients if you read reviews across social media channels. There are a lot of other studios and gyms I would ultimately recommend over this one in the area given this. read more

Amazing front desk staff ! Kind , friendly , considerate! Make us all feel welcome and at home !!!

I never left a bad feedback for any business. But only for them. Their manager has no customer service. Rude, extremely rude.

Hard NO. I (and several others) had terrible experiences with this studio's management. As someone who enthusiastically supported Club Pilate San Mateo during their pre-opening and opening months, this was highly disappointing. No client deserves to feel shamed by the staff for asking questions. I've sent details to their studio management and CP corporate teams with no follow up which is very telling of the business model and the lack of care they have for clients. There are so many amazing studios to support - unfortunately, for me, this is not one of them. read more

I have received numerous marketing solicitations from Club Pilates San Mateo. On 3 occasions, I've scheduled an introductory class with them, and each time they cancel close to the class time. Are they not organized? Is this a scam? When I pointed out the situation, the response showed a complete lack of regard for wasting my time and causing me to re-arrange my schedule. I'm sticking with an established program. read more

Update on my experience at Club Pilates, San Mateo. My membership in this studio expired on Oct. 15. ; membership was to convert to a membership by United Healthcare active renew program on the 16th. Despite many telephone messages, e mail messages and notes left for Mila, I received no return message. No credits were on my account. However, I received a charge of $129 on Oct 22, 8 days after the termination of my account. I have filed a complaint with my bank to have the charges dropped. Totally unacceptable management. Go elsewhere. I'd give this place 0 stars if I could. read more

I too had a bad experience before I was able to even try a free class. The first time, someone failed to put my name down and I wasn't even on the list despite multiple text reminders for the class. The second time it was rescheduled, the girl confirmed over the phone class would be at 11:30 am and I received reminder texts that said 11:30am. Upon arrival, I was told class was at 11am and the lady at the front desk had a complete disregard that I made my schedule with the class in mind and she was the manager! Though she acknowledged it was an error on their part, she tried to blame problems on previous ownership and said she wasn't the one who sent out the text. Confusing to find, limited parking, Poor customer service, poorly run and disorganized business. In the end, I didn't even care to reschedule a 3rd trial class. Do yourself a favor and look elsewhere at a different club Pilates location like San Carlos or another Pilates studio together. read more

Why don't they answer the phone? There is no way to get in touch with them after intro class, almost seems like they don't want new business

I also have been trying to opt out of the contract. Due to opening delays, I moved on. Now, I am trying to cancel enrollment and was told to pay a opt out fee. Sent two emails and phone calls so I can make this payment and finalize this entire transaction. I agree. No one answers phone. How about adding a voicemail option for crying out loud!! Growing pains??? read more

I have been very disappointed with this studio. I started coming in August. I really like Kerry as an instructor. So I signed up for a membership starting September 17th. All was going well until Nov 6th when I lost all my credits unexpectedly. Two of my classes were canceled and I couldn't book anymore. I emailed to ask what happened. First off, they called me back. Which maybe I'm just being petty, but if I email you don't just call me and ignore my email. They left me a message saying I had an outstanding balance but didn't say what the balance once or why. I emailed them asking. And they say that I didn't pay my monthly fee. I told them my monthly membership fee was schedule to be payed the 17th of November had I had been charged on the 17th of October and I should have weeks left. It took days of back forth emails to get them to fix it. Even after they told me they HAD fixed it, nothing changed. I missed out of two weeks of classes, and now have to use them all before December 16th (this months and last months) I signed up for only 4 classes a month because I am disabled and going too much can cause problems. But I'll sure as hell use them before then because I'm not letting any go to waste. This location is a literal joke, don't waste your time or money (I have already canceled my membership). It's really too bad, I loved the location and my instructor. (Also this address is wrong. It's been wrong since they've opened. But god forbid they fix it. That would require they actually work). read more