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Loyalty Volkswagen

3.0 (12 reviews)
Open 9:00 am - 9:00 pm

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3 years ago

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26 days ago

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10 months ago

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3 years ago

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3 years ago

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6 years ago

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4 years ago

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Loyalty Nissan

Loyalty Nissan

1.8
(18 reviews)

Would give a zero if I could, Tim service manager rude and has no clue what customer service is…read more Had my battery replaced under warranty and it went bad again because my alternator went bad again 3rd time in 3 years. Battery has a four year warranty but he refused to honor because it was replaced under warranty. Never heard of such a thing, two other Nissan dealers told me and showed me in the computer that it is under warranty but he refused to do anything about it. Just claimed he has been there 30yrs and the is absolutely nothing he would do. Worst customer service ever, Rude and unprofessional. Do not waste your time going there with that kind of service.

I was pre-approved from my bank before I came here to look and test drive a vehicle. The finance…read moreperson said he thought he could beat the bank's rate I was given, so I let him take a credit application. He brought me a paper to sign with the vehicle's price, taxes, etc and he had signed it and handed me a pen and asked me to sign the paper. I looked at the final price and asked him what were the extra items added on totalling and additional $2200. He matter of factly said it was crash guard protection if I wreck my car "we won't hold that against you if you trade your vehicle in with us and will give you the full trade-in amount." And then he said the other charge was to have the vehicle washed every 6 months and paint protection applied. At no time did he offer to remove the charges or even say it was "optional." This was an immediate red flag for me and in my mind, it was a wrap and I was done. I asked him what my interest rate was because there was a "range" of car payments for each column of years financed. He didn't tell me. I asked him to remove the extra charges and let me see the paper again. He returned with the added charges removed but the payment columns still had "ranges" of what my car payment would be. I asked him again what my interest rate would be, and again, he did not tell me. He then got another guy to come and talk to me and I asked him why were there ranges of car payments if they knew what interest rate I qualified for since they took a credit application. He was pleasant but never really answered my question, offered a lot of small talk, so I ended up leaving. I called my bank the next day and the loan officer told me they could see that my credit was ran by the dealership. My bank said my credit score is high and that I qualify for the best finance rates. Why this dealer couldn't or wouldn't tell me what rate their bank(s) could offer, after running my credit report, is another red flag in my book. Note: they charge literally thousands more than other dealerships by offering lifetime oil changes, inspections, etc. Do your research beforehand and do not sign anything before you go over the paperwork. This was my first and last time at this dealership.

CMA'S Colonial Hyundai

CMA'S Colonial Hyundai

2.5
(54 reviews)

I had a truly frustrating experience at CMA Hyundai when I brought my Sonata in for a…read morerecall-related engine inspection. I had already spoken with Hyundai Customer Care, who confirmed my vehicle was affected by the recall and told me to take it to a dealership for a free inspection. When I got there, I was told I'd need to pay $205 out of pocket, and the person at the service counter told me "corporate has nothing to do with the service department" -- even though the recall policy on Hyundai's official site says the inspection is 100% free. The staff member was rude, dismissive, and acted like I was the problem for questioning it. Thankfully, Hyundai Corporate stepped in again and helped me get scheduled at a different dealership that was far more professional. CMA Hyundai clearly doesn't follow Hyundai's recall policies and doesn't prioritize respectful customer service. I won't be back.

I purchased a Certified Pre-Owned 2022 Hyundai Sonata Limited from CMA's Colonial Hyundai. Shortly…read moreafter purchase, the vehicle was found to have oil leaks, which the dealership's service department repaired after the sale by replacing turbo oil components and gaskets. I was also informed only after delivery that the vehicle had non-OEM parts and missing fasteners, which were not disclosed at the time of purchase. Despite my concerns about certification standards and disclosure, the dealership has not offered a resolution that returns me to a neutral financial position. When I raised concerns and asked for the transaction to be unwound, I felt I was treated as though I had done something wrong for simply requesting accountability on a certified vehicle, rather than as a customer with legitimate concerns. This experience has been disappointing, particularly given the expectations associated with a Certified Pre-Owned vehicle. I recommend that future buyers ask detailed questions and carefully review inspection and disclosure documentation before purchasing.

Colonial Honda

Colonial Honda

3.2
(80 reviews)

I just purchased a 2024 HONDA CR-V at CMA Colonial Honda dealership in Colonial Heights, Virginia…read more The staff was so courteous, attentive and completely helpful from start to finish. My exceptional saleswoman, Augusta Lotts, worked with me for TWO DAYS STRAIGHT getting me the BEST TRADE-IN for my 2018 Honda CR-V so that I could buy a gently used (24,000 miles One local OWNER; ZERO accidents) updated model with all the upgrades of a new CR-V at a MUCH LOWER sale price! And, we even arrived at a financing arrangement that was just a few dollars a month more than I had been paying previously. I drove my new vehicle home today and it is a dream. I highly recommend CMA Colonial Honda and I am truly grateful for Augusta's professionalism and kindness!

I was in the Petersburg area and needed wiper inserts for my 2011 Civic. I called to confirm the…read moreparts were in stock and stopped by on a Friday night around 5:40pm. There was no one in the service area, but an employee noticed me and instructed me to purchase the inserts from the parts department and pay for them at the cashier, then he'd get a service technician to install them for me. The parts guy, cashier, and service technician were all very friendly. Even though the tech mentioned that he was the only one working due to vacations, he took the time to show me how to install the inserts. I was in and out in about 20 minutes. It started raining on my way home, so I was happy to have good working wipers. I've never been at this dealership before, but my experience was very pleasant.

Loyalty Volkswagen - car_dealers - Updated June 2026

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