Came to this store and did an appliance package deal for my kitchen renovation. Then the order has…read moreto be cancelled and recreated a month later due to my plan change. The staffs at this Pacific Sales branch are very accommodating and patient to help. Especially the store manager Alyssa, she was very knowledgeable, honest and made sure my new order keep all the original promotions. Great service and very customer oriented!

TLDR: Nice until there is a problem. Consider purchasing elsewhere, or at a different location…read more We've came in here for years, ultimately buying our appliances at Costco due to no delivery or installation fees (highly recommend) and great price on warranties. This time we wanted an Over the Range Microwave. We came in on Saturday, selected an open box microwave which appeared practically new, and discussed with Robert all the accessories it would come with. Robert stated the only thing it wouldn't come with was the box and instructions. He advised us we could pickup the microwave on Tuesday after 3pm. Later that evening my husband sent him an email confirming all the accessories it would come with. Days later Robert replied with a thumbs up (see attached photo). On Tuesday morning, my husband received a text message from Pacific Sales advising him the item was ready for pickup. We arrived after 3:00 and were immediately told our item was not ready. No one appeared to have known about it. We were then told someone could get it ready for us. Prior to them doing that we wanted to ensure we were getting the accessories. This is when everything went downhill. We found out the microwave did not come with several essential accessories (the turntable roller guide, grease filters, and more) Mind you this item was listed as "good" which means all the essential accessories should have been included. The associate helping us went to get the manager so we could discuss the situation. Annallee, the "Experience Manager", arrived about 20 feet away from us immediately shouting that the open box comes with whatever you see. There was zero professionalism in the way she initially spoke to us. I was surprised we didn't even get a "Hello". When she finally arrived in front of us, with an upside down name tag, mind you, we explained the situation. Instead of offering a sincere apology, she said "I wouldn't buy it if it were me." FYI we were the only customers in the store during that time. It was dead inside. Quickly after this, we went to the front desk and requested a refund. No one seemed to care or try to rectify the situation. At the very least they could have changed the open box label to "fair" instead of "good" since it was missing essential accessories. At the end of the day I simply cannot see how all of this happened and no one seemed to care. There was little professionalism despite the store being empty. I have seen other similar negative reviews and encourage you to find a place that values you as a customer when something goes wrong.

We had an amazing experience with Elements, Jorden's company! They transformed our backyard…read morebeautifully, and the results look absolutely perfect. We received four different quotes and Elements offered the best value by far. The entire project took about two weeks, and throughout the process everything was handled professionally, efficiently, and with great attention to detail. We are so happy with how everything turned out and we are highly recommend them to anyone looking to upgrade their outdoor space!

We had Element Design and Build remodel our kitchen as well as turn our garage into a one bedroom…read moreapartment. We had a few companies come out and do bids, and we found that Element Design and Build were awesome communicators - they were the only company that really talked us through the costs. We had never done a large job like this before, and Ben took the time to explain exactly what the costs would be. Sean and Shelly managed our project and they did a great job making sure the quality of the project was top notch and looked exactly the way we wanted. They were on top of timelines, super friendly, and we loved working with them. We have recommended them to lots of people, you can't go wrong with this company!

I recently had Pure Cabinets install new kitchen cabinets and a beautiful countertop, and the…read moreentire experience was outstanding from start to finish. Heidi, the owner, has clearly built an exceptional team that is easy to work with and consistently delivers high-quality results. She is very hands-on and was a pleasure to communicate with throughout the project.  I especially want to highlight Jai, Joseph, and EV Granites. They all far exceeded my expectations. Jai, the project coordinator, was fantastic. She answered every question promptly, quickly arranged for a replacement part that was damaged during shipping, and stayed on top of every surprise that came up during demolition. She always provided clear options and kept the project moving smoothly. Joseph installed the cabinets at an impressive pace while maintaining exceptional quality. His attention to detail was outstanding. He even reinstalled a few cabinets (which meant redoing the work) to ensure everything was perfectly level. The final result speaks for itself. EV Granites did an amazing job with the countertop. They measured everything with precision, created perfect templates, and made excellent use of every inch of the granite slabs. They were friendly, answered all my questions, and worked efficiently to get the project completed quickly. The entire project was wrapped up in just a couple of weeks, which completely surprised me. I had been worried because similar projects often take months. When Heidi and Jai first shared the timeline, I was skeptical (as contractors often overpromise), but Pure Cabinets did the opposite. They beat their already aggressive timeline. It was a refreshing experience.  I wish I could find a general contractor with the same level of professionalism, reliability, and customer focus. This is an amazing company filled with nice people who truly put the customer at the center of everything they do. I couldn't be happier with the final result. The kitchen looks fantastic, and I'm already looking forward to working with Pure Cabinets again on projects at my other properties. Highly recommend this top-rated team!

We are very happy with our new Pure Cabinet vanity. After shopping around, we found Pure has the…read morebest selection and quality for a fair price. Abby and Heidi were very helpful and the 3D rendering solved a potential problem. The installers were also professional and efficient. Highly recommend!

What impressed me most was how thoughtfully the team used every inch of the space…read more They offered practical design ideas instead of simply choosing the most expensive options. Questions were answered clearly, and changes were handled without unnecessary complications. The finishes look clean, balanced, and built for everyday use. 3 Day Kitchen & Bath made the renovation feel far more manageable than I expected.

Ron and his company remodeled my bathroom. They did a professional job with a quick turnaround…read more I will use Ron again when I am ready to remodel my kitchen. I was very happy with the results.

I couldn't be happier with the results of my recent remodel project! The entire experience was…read moreseamless from start to finish, thanks to an incredibly talented and professional team. My designer, Mary Jennings, listened closely to my vision and translated it into a beautiful, functional layout that exceeded my expectations. Once construction began, Project Manager Marcel Moore kept everything running like clockwork, ensuring the timeline stayed on track and keeping me updated every step of the way. The craftsmanship is top-tier. Construction Tech Isaias Sanchez laid a flawless foundation for the work, and Finish Carpenter Ben Hawes executed the detailed woodwork with absolute precision--his attention to detail is truly impressive. Additionally, Javier Madrigal, the electrician, was efficient, neat, and made sure all the lighting and electrical elements were perfectly placed and up to code. If you want a team that delivers high-quality work, communicates well, and respects your home, I highly recommend Mary, Marcel, Isaias, Ben, and Javier at Remodel Works Kitchen and Bath. I am already planning for my next project, and they will be who I choose. Thank you all so much!

This is our second time using Remodel Works, and can honestly say I wouldn't go anywhere else. Our…read more39 year old kitchen was in desperate need of a makeover. Having worked with designer's Mary Jennings and John De Luca before, made the decision easy to reach out to them again. They came up with a design based on our needs and vision and boy did they knock it out of the park. The thing I love most is the schedule - You know what and who to expect every day. Our project manager Lance Hawkins was always prompt via text or email to keep us updated on the day and beyond. The subs they use to complete cabinet instalation or electrical and plumbing were aslo professional and courteous. My appologies to any and all of the crew Brandon, Javier, Kim and all that I forgot for the lack of air conditioning. We too were sweating from painting ourselves. We love everything about Remodel Works, and you will too!!

I couldn't be happier with the paint refinishing work done on my entire kitchen and bathroom…read morecabinets. The custom cabinet refinishing completely transformed the space and made everything look brand new. The quality of the workmanship and attention to detail were outstanding. Tony and Benny were professional, reliable, and a pleasure to work with from start to finish. They took the time to explain the process, answered all my questions, and made sure everything was done exactly the way I wanted. The finish is smooth, clean, and durable, and the colors came out perfect. If you are looking for high-quality cabinet paint refinishing for your kitchen or bathroom, I highly recommend Tony and Benny. Excellent service, great results, and fair pricing. I would definitely use them again and recommend them to anyone looking to upgrade their cabinets.

Extremely happy with the work from Tony and his father. We had a very difficult time finding…read moresomeone to help finish an area in our kitchen for our fridge and an appliance alley. Tony and his father's team came in and did a fantastic job: they were professional, timely, and overall a great team to work with. Would highly recommend to anyone else!

Gary Moraga was very courteous & extremely helpful w my residential water pressure regulator…read morereplacement. He made sure I got the correct part - thank you Gary !

First time coming to here as I was referred to by a guy an employee at Home Depot. I was looking…read morefor a particular hardware for my toilet. I walked in and saw an employee on the floor working. I just wanted to ask a quick question if they had that particular product (my phone out with the image displayed). He said," Hang on a sec." Told him airtight do your thing. He proceeded to then to continue what he was doing as I stood walking around isles clueless. 10 mins past and I just said fugit I'll ask the guy at the front. Stood in line and a couple were ahead of me. He sounded so polite and gave excellent service to them. As soon as they were done, I barely had a chance to finish my question and he abruptly said "Hang on, I have another customer on the line that I need to finish an order for." AT this point, I'm like wtf is this place so I walked out. Never I have ever experience such crap customer service. These 2 clowns weren't busy and could have spared me 1 min of their time to simply answer if they carried a product. I ended up ordering the part from Amazon and had it sent same day. Honestly, this is why retail and stores are dying because of this BS. Don't come to this lame as place for your toilet needs. You'll have a better experience at Amazon. Bunch of Bums.

When we started, we only knew what we didn't like about our current kitchen. Like any major…read moreproject, we started by reaching out to a couple of vendors to get quotes, that's where we met Alon, the project manager for Lumina Builders. What immediately stood out to us was that he had ideas and solutions to address our pain points and make enhancements, we wouldn't have ever considered, and didn't just wait for us to tell him how we wanted things. He created a vision for us in that first quote visit. The other contractor we spoke to didn't provide any ideas just asked us how we wanted it. It was a very easy decision to go with Alon and Lumina Builders. Our project was estimated to take 2-3 months and ultimately took two and a half months to complete. We designed a brand new kitchen, addressing all of our concerns and adding a few recommendations from Alon to streamline some areas. They ripped everything out aside from the flooring and walls. We got brand new custom cabinets, custom lighting, and new countertops. Our fridge was moved to a new, more accessible area. Our sink was shifted down to align with the stove for continuity sake (never realized how much I hated it being in a corner previously). We had a new little cabinet built in our little breakfast nook area and we had an appliance garage built to house everything that took up counter space. Everything is so much brighter and more open and, even though we know the demensions are roughly the same, it feels so much wider. We are ecstatic with how everything came out. Alon is a genius. He was responsive to us throughout the project, checking in weekly to see how things were going, giving us peace of mind throughout this process, as first time remodelers. We were indecisive about the primary cabinet color (I was very worried we'd be stuck with something we didn't really like) but he worked with the cabinet makes to give us several samples to choose from. He was very patient with us. We LOVE how everything turned out! We'll definitely be using Lumina Builders for all of our future projects.

We scheduled our bathroom remodel to coincide with our vacation. Alon was in charge and even though…read morewe were overseas, he kept us well informed and up to date on the progress of the project. He sent us progress pics throughout the time of the remodel. Well managed and within the estimated timeframe. The before and after pictures tell the whole story. Thank you Alon and thank you Lumina Builders for a truly awesome job!!

Tom kept changing his time to show up. Then when we let him into the house an hour early while we…read morewere at lunch he didn't wait for us to review the project. Then when we politely informed him we had hired someone else partially because they were $100 cheaper, Tom wrote back "100.00. OK" He literally wrote that. Very rude and disrespectful Would NOT recommend.

Thomas Leitner is the man. He is extremely knowledgeable,…read morebeyond helpful, and a pleasure to work with. From selecting slabs to perfect waterfall flows, everything turned out flawlessly. His guidance gave us complete confidence--Arizona Tile already had him in their database, which was very reassuring. Thomas also helped us elevate our fireplace project. What wasn't originally planned became a stunning modern feature thanks to a pristine remnant we found at his slab yard. If you work with Thomas, you don't have to worry about a thing. He's a phenomenal communicator--always checking in, calling, and texting. Truly exceptional.

Heather Moe is an exceptional designer!! She is very professional, extremely talented, and a…read morepleasure to work with! My home was gutted due to mold. Floors were down to cement and walls to studs. I had no bathrooms and no kitchen. Heather worked with me to choose paint, tiles, carpet, cabinets, countertops, light fixtures . . . and everything needed to put my home back together again. The results were more beautiful than I could have imagined. I am very grateful to Heather every day for the beauty of my home that I enjoy. Thanks to Heather my home is my place of peace.

Heather came to my home on January 10, 2025 to measure the laundry room and sketch a preliminary…read moreapproach. Two weeks later, I left messages for both Heather and her operations assistant but did not hear back. Reached out again some time later, and was told they were waiting on one supplier quote. Never heard from them again. It is now May 17. I prefer to use Escondido suppliers whenever possible, and the Design Moe office is less than a mile walk from my house. This experience has been disappointing, and the lack of communication was the worst part. If a $15K laundry room was too small of a job, or Design Moe had too much work in the queue, I would have accepted that. But ghosting potential new clients is not a way to run a business.