Highly recommend. Very nice. On time. Great follow up. Communicated my problems and offered even self help solution. They needed to return with a part another day. They scheduled and completed on my schedule. Great team. read more

Keith is one of those good ol' honest one-man shop kind of guys. Refreshing to find him. He told us up front what he thought the problem might be with our appliance and that, if it was problem "A", it would be about $X and if it was problem "B", it would be a lot more. So, we could decide up front whether to roll the dice with him coming out. We decided to have him come, and fortunately, it ended up being the lower cost problem. And to top off the good service, he offered to fix a little minor problem he noticed with another appliance in the kitchen that kind of "bothered him" - no charge! Great guy. read more

Very disappointed with this company. Our 3-1/2 year old Kenmore top loading HE washing machine was making a rubbing noise when the drum rotated. Their technician showed up and went right to work pulling the machine apart. His thought was that something got stuck between the tubs. All went well until he tried to pull the tub vertically off the splined shaft to which it was attached. He couldn't budge it so he sprayed some WD40 on it and left for several hours. Thinking this was a simple bearing type removal problem, my engineering self inquired about a tool similar to a shaft puller but he said that they don't make them For this application. In the meantime, I had checked out YouTube and sure enough, I immediately found a simple video on how to extract a tub from the shaft. He returned with another technician and they pulled and tugged but to no avail. They told me the tub was "aged" onto the shaft with corrosion and calcium and they couldn't remove it. I told them about the video and they dismissed it and said "they don't do that". So they put it back together, said good bye, and left - no charge but zilch for help. What in the HELL kind of service group is that? The next day, I went out and got a $14 bottle Jack, a 2x3 (which I had in the garage) and did what the YouTube video suggested. In literally 5 minutes I had the tub out by jacking the tub off the splined shaft - Easy peasy!! Literally 5 minutes!!! Having done the hard part, I called the tech back, told him I took the drum off the splines shaft and asked if he'd like to come back to finish the job. He asked how I did it in a disbelieving voice to which I told him "just like I said the YouTube video suggested". He showed up again, asked to see the tools and method I used to remove the tub to diagnose the problem and estimate the repair (at nearly $500 for a machine we paid $475 3-1/2 years ago). We declined. He put it back together and charged me $75 for the service call. I countered with an offer to pay $55 and give him my miraculous bottle jack and 2x3 tub pulling assembly (for which I paid almost $20). A very fair, mutually beneficial, and generous offer. He flatly, ignorantly and stupidly declined. Instead, he will go forth without proper tools to do his job and be unable to repair a simple problem - and earn this honest Yelp review. The $75 service fee doesn't change my life. However, I will NEVER call this company to assist with any of my 5 property appliance repair issues. Poor service, poor execution, bad follow-through and closed minded. Not what I want to help me with my appliance problems. read more

First off Sherry answering the phones nice and funny! Today was the second time we have had Coast out to fix our dishwasher. We have a terrible habit of breaking classes and have class get into the motor. Let me give high praise to Keith who has been our repairman both tines. This young man is really good, goes above and beyond! I am really impressed that even if its difficult Keith found a way to take care of business. All honesty great work and also a guy you could hang with. VERY impressive. Thanks Sherry and Keith! Do not hesitate to call Coast! read more

Keith is great. It is understandable that a person who is a sole proprietor of a service business might not be able to answer all phone calls, and does deserve a day off now and then. I called him on a Saturday and left him a detailed message, including an indication it was not an emergency. He call on Monday morning and already knew the cost and availability of a part he thought I needed. We set up and appointment, he quoted me a price. He called 30 minutes before arrive as he said he would. Work was done with great skill and integrity. Price was less than it could have been. Keith's technical skill and service orientation are impressive. I recommend him without reservation. I would be amazed it you did not agree. Thanks again Keith!! read more

I must say this was a breath of fresh air. Finally, a service guy who takes pride in his work and isn't out to screw you. We had a dishwasher problem and after an hour or so the dishwasher was as good as new. He was very thorough and cleaned the gunk out of the filter and replaced a broken blade. Even found some hidden broken glass. Thumbs up! read more

It is now Saturday, December 15th, at 8:30am, and I have not heard back from this so-called "Keith". Not even a courtesy call-back saying that he is unable to help me with my repair. Thanks for nothing, Coast Appliance and "Keith". I went ahead and made a call to Appliance Medic (http://www.yelp.com/biz/appliance-medic-service-costa-mesa) and they returned my call within a few hours and came by the next day to service my ice maker. They were not able to fix the problem, but they immediately referred me and forwarded all of my information to A & A Appliance in Irvine and they are scheduled to come and repair my icemaker on Monday morning. Will keep you updated! Mark read more

I used Coast Appliance Services for the first time this week to repair my KitchenAide dishwasher. After describing the problem over the phone, I received a quote for parts and labor. Keith called about an hour before he arrived to let me know what time he would arrive. He was professional, efficient and courteous and explained what he was doing. I was very happy with the service and the price and will be using him again. Joe W. read more

There is NO ONE better than Keith. He is prompt, efficient, honest, ....nothing bad to say at all. The best!!!

I had a great experience with Coast Appliance Services. Edgar was very polite and told me the diagnostic charge which would be applied to the charge for repairs if I decided to have him repair my machine. He said the first appointment available was a week away so maybe I wanted to try and call someone else. As it happened, I checked all the other companies on Yelp and decided that waiting a week was the best way to go. When I called Edgar, he gave me a time frame and said he would call and let me know when he was coming. He did call as promised and diagnosed the problem and was able to fix my washing machine in a timely manner. He was polite, professional and friendly. I will definitely use Coast Appliance again. read more

Did the job. On time. Cheaper than buying a new dryer. Most importantly they asked what the issue was before they came so they actually had what they needed to fix it the first time out. read more

Pure service you guys. Had to wait for a tech all day and he didn't show up or called. Had to call other company

Our Bosch dishwasher quit working right before Christmas 2013. I called Coast Appliance and spoke with Celeste, who was very professional and helpful. She arranged for Keith to come out a couple of days later. There had been a small leak that triggered a sensor that shut down the dishwasher. I was charged a typical fee for the visit and labor involved in cleaning up the spilled water and the unit appeared to be fine. We used it successfully throughout the holiday season and washed the usual ton of dishes the holidays bring. The day after New Years another problem occurred, a terrible vibration and noise that did not quit when we shut off the dishwasher. Water was rising in the bottom pan, so I shut the water supply off. Apparently we now had a bad fill valve, and after a couple more days wait Keith came out and replaced the part, which he had in stock on his truck. This time we were charged for the part and the labor, but we were credited for the original service call cost. To Keith's credit, he spent time removing the wood trim from the bottom of the unit, which had been nailed in. Not really his job, but he did it without complaint. Keith is very personable, knowledgeable and honest. It is hard to find good repair people today. Based on my experience, I would hire Keith again, and it was also a pleasure to speak to Celeste on the phone, she was sympathetic to my plight of having a wife doing the dishes by hand! read more

Keith is the best!! I had a big problem with my Viking freezer/fridge yesterday. I called after hours to leave a message for them to call me back the next day during office hours. Keith called me back within minutes after my message . He was in the area and came to my house. Luckily, I am a previous customer and he recognized my name! He has been to my house numerous times for other appliances. Keith was able to fix the thermostat and fan on freezer. Thank goodness he had the parts on his truck. He also noticed my ice maker going out and fixed that too!! I was so happy that I didn't have to replace the whole fridge/freezer. I am very grateful that Keith was able to come to my house so quickly. Thank you for all your hard work Keith !! read more

Extremely unprofessional experience with technician. I received a prompt and eager response to schedule an appointment for my front loading washer to have the gasket replaced. Andy called after 5pm the evening before the appointment to get more details on what was needed and asked if it was a stackable unit, which I confirmed. The morning of the appointment we called Andy and he said he wouldn't be coming and doesn't do work on stackable units. Very disappointing and a complete waste of time read more

As good as it gets. We have a 20 Y.O. oven that is not being made anymore in 36 wide using gas. Broiler stopped working a year ago and we were limping on just the oven and no broiler. Last week it went south also........... Keith came diagnosed issues and got it back to A1 ship shape. The only inconvenience was we had to wait 10 days for his availability............. Could make mucho $$$ if Keith could be cloned. read more

We had a leaking built in refrigerator that I didn't know how to work on. Keith immediately realized what the issue was and replaced the offending part and viola! No need to wipe up the floor any more. Thanks Keith! read more

Sherry and Keith offer a true example of 5 star service. Sherry is absolutely the most pleasant person I've ever had the pleasure of speaking with on the phone. So extremely kind and helpful on all correspondence. Keith is the man. He shows up on time, does great work, doesn't jerk you around, offers a fair price and he's a local! If you live in or around San Juan Capistrano and ever find yourself needing help with a major appliance look no further. read more

My dishwasher was making a strange noise and after getting tired of washing dishes by hand, finally searched for "dishwasher repairs," and selected Coast Appliance Services. Glad I did, too! Keith was prompt and made a special trip to make sure this was taken care of ASAP. In fact, he accurately diagnosed the suspected needed repair on the phone and his diagnosis was right on - the grinder/chipper was clogged and within 30 minutes he was in and out. He even gave me a discounted rate - woohoo! I'll be sure to contact Keith and Coast Appliance Services again for any other appliance help. He certainly gets 5 stars! read more

This is a great locally owned family run business in it's SECOND generation....my folks relied on Marshall years ago and now my family has relied on his son Keith for the last few years to keep our appliances working away! Seems, we need his help several times a year...... Call early--some days they get busy--but with good reason! No worries if you get the voice mail--leave a message and they're great at calling back shortly..... The service is prompt, friendly, honest and Keith is knowledgeable and gives you a written estimate before the work: He has also been honest enough to tell me when it is just time to go get something new as the repair would be too costly. It's so great to have local folks who truly enjoy and take pride in their work! Thanks Keith! read more

Reliable, honest service at a fair price! Don't hesitate to call these nice people. They bend over backwards to help, and provided the right advice that actually saved me another service call. Who does that? Honest businesses like Coast Appliance Services! read more

Awesome job! Keith did a great job, he knew what the problem could be and was able to repair my washing machine quickly and efficiently! I would highly recommend Coast Appliance Services! read more

Leak in a water line in our Electrolux Refrigerator. Tony came as soon as possible, found the leak and fixed it. it was a difficult job in a very cramped space at the top. He was very pleasant and we were very happy. He did point out that Electrolux refrigerators are the most difficult to repair and that the water line so close to the compressor means it dries out the plastic and causes it to crack. ours is 4 or 5 years old. read more

Nothing but wonderful things to say about this husband and wife team. I called and left a detailed message. Keith's wife called me back within 2 hours, and we scheduled a day and time for Keith to come out and fix our dishwasher. She also knew to take down the brand and model number of our dishwasher so Keith could pick up parts before arriving. He came on time, diagnosed the problem, and fixed the dishwasher... all with a smile. Super nice guy. We'll definitely be calling again for our appliance fixing needs. Thanks for the great service! read more

I called Coast Appliance when my oven stopped working and my fridge had a leak. Keith arrived on time and correctly figured out and fixed both in under an hour for $236!! Great job! Great service! Had the parts!! I am a very happy customer! read more

Keith is outstanding! Knows his business and is very professional. Wouldn't go any where else for appliance repair.

Great Job! Repaired our Bosch Dishwasher on the spot with parts. No second trip. VERY reasonable price. They were determined to make sure everything was 100% operable. Professional and careful with our wooden floors!! Our last repair from a different company several years ago damaged our wooden floors and blew it off. read more

I finally called when I had three kitchen issues to resolve. After a few emails with detailed pictures they were able to buy the parts ahead of time and fix both my Thermador cooktop, my KitchenAid icemaker , rehung my dishwasher to fix the squeak and leaking particleboard. Imagine that -an appliance company who has the foresight to get the parts first instead of making two trips to your house- I was very impressed with that alone! Keith was knowledgeable, professional, efficient prompt and prices were reasonable. I would not hesitate to recommend them for any appliance repair!! read more

Wow! What amazing service. I first spoke to Sheri to set up an appointment. She was so friendly and made sure to give me a really convenient appointment! Andy showed up on time. He had a new ice machine for my fridge with him in his truck and finished the job quickly. Without asking he even gave me a discount! He came back a week later for another job I had. While here, he fixed my ice dispenser and didn't charge me for it. I will definitely call Coast Appliance Services again! read more

How many times do you have a terrific repair service and the next time you call it is awful! Well this did NOT happen to us! We had Coast Appliance Services repair our Advantium oven and it was such a terrific experience. Not only did Keith do a super job, he explained everything and saved us money. Fast forward two years. . .Our Bosch dishwasher had issues. I called and Keith came out. Diagnosed the problem and said he would get the part and come out the next day. Later the same day he called and told me he had picked up the part and came out about 6pm to fix it!! I was so impressed at his professionalism and concern for his clients (in my case - fan!). I would and will wholeheartedly recommend Coast to anyone who needs a real professional! Thanks Keith, you are the best! read more

Courteous, knowledgable, and prompt! This family owned business is excellent from the time you call to set an appointment through the service visit. I've owned my washer/dryer for 8 years and like to have a maintenance check once a year to keep them in good working condition. Keith arrived on time, disassembled my washer/dryer and tended to the wearing parts, then gave a thorough assessment of their condition. I'm good to go for another year! Highly recommend routine maintenance on appliances to keep them running well to ward off emergencies! read more

Very helpful! Showed up on time, worked efficiently, and followed up as promised. Amazing service!

Keith is amazing. It is such a joy to be able to work with someone that you can tell is honest and not trying to pull a fast one on you. He is courteous, on time, and you can just tell he is good guy that knows what he is doing. read more

Keith was honest and didn't try to scam me. HIGHLY recommend this company. It's definitely worth the 75$ for him to come out and look at a problem and be completely honest with you. read more

Keith is talented, reliable and can fix practically any appliance quickly and well. I would never use anyone else. Worth every penny and even though he is busy, worth the occasional wait. read more

Wow! What a find! Sheri was so helpful and accommodating! What a sweetheart! Keith is one of those honest repair guys that are almost impossible to find. He quickly found the problem in my dishwasher (glass) and fixed it! So now, not only are my dishes clean but I can rest assured I have a good repairman for future problems! Thanks you two! read more

We have had Coast out to our home twice for two different issues and both times we were 100% satisfied. Friendly, informative affordable and reliable. What else can you say. Other companies should follow their example of customer service. Mark read more

I've been very happy with the Yelp reviews for service providers here in Dana Point. Over the past few months, I've given 5 stars to Efficient Plumbing and Capistrano Air. Now, I'm delighted to award Keith, the owner of Coast Appliance Services, another perfect 5-star review! My 15 year old GE Profile refrigerator has had two leaks over the past 6 months. At first, I thought it was the ice maker line, so I had a plumber replace the spigot in back. Then, a few months later, I had another leak. Although a sales guy from Dewey's referred me to a manager at GE, who supposedly had a service guy who was familiar with these older models, the GE manager never returned any of my calls, so I considered that a dead end. Well, Keith came out, diagnosed what was a simple problem, and replaced a water hose. He announced that everything else looked great. At the same time, he serviced my 19 year old Whirlpool dryer and replaced the coil to the duct, which was causing the dryer to not dry efficiently. After two hours, my old appliances are working like new and I was very pleased with the reasonable bill. Keith also has a great outgoing personality. I almost wished I had some more appliances to be serviced! read more

I am a new home owner with old appliances. I called Keith to come and repair my bottom oven and dishwasher. He called me back promptly, set up a time window and did the work flawlessly. He explained what he was doing and didn't gouge me with unnecessary work. Both appliances are like new and he was reasonably priced. I will recommend him to all my friends. read more

I can't begin to say how pleased I am with this company. Keith was efficient .. and effective. He knew all my appliances (multi brands) and took the time to tweak little things and then showed me how to do some easy maintenance -- all at a very reasonable rate. read more