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    Coast Gateway Hotel

    3.0 (118 reviews)
    ModerateHotels
    Open Open 24 hours

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    Very clean tub & shower combo
    Elaine F.

    This hotel has already exceeded my expectations. Airport hotels are a necessity for travelers but not they are not always the best. This place is clean, convenient, and the front desk staff was very friendly. When we checked in, my husband asked for a room on "the quiet side." The desk clerk replied that they are all quiet. The website says they have sound proof glass, and you can tell that is true. They do offer an airport shuttle, although we have a rental car to return so we will not need to use it. Breakfast is included & it is served between 6 and 10 am, which is longer than many other places. Breakfast had a good number of options: muffins, bagels, English muffins, hard boiled eggs, link sausage, yogurt, fruit, waffle maker, cereals, breakfast bars, yogurt, string cheese. There was an attendant who was refreshing depleted items. The room is large, has decent lighting, a king bed, mini fridge, small microwave, and coffee maker. There is a restaurant right next door and other options nearby.

    Janine J.

    I usually stay at Marriott properties but due to a flight change, I stayed at this hotel. It was last minute and the rate was full price. The room was pretty clean and comfortable. They offered breakfast in the morning. I had their hard boiled eggs & sausage which they prepared. When I went back to the room, something didn't set well & made me sick to my stomach. I laid down to try & feel better. There was a knock at the door 2x prior to checkout time. I forgot to latch the door and the attendant started to walk in, even though I announced that I was feeling sick! I called down to the desk and spoke with the supervisor Cecilia & advised her that I was not feeling well because of what I ate from their breakfast. She only reiterated the checkout time. I told her I was trying to rest and housekeeping kept knocking at the door. I still had 45 min. to checkout and laid down again. I was still sick to my stomach. Housekeeping knocked again right at checkout time! I called down and requested a late checkout so I could try to feel better. The same supervisor again only reiterated the checkout time. Again I said I wasn't well and I just needed some time. She said she could give me a 1/2 hour. I asked if I could have a little longer because I still need to get my things together as well and she said no, they were booked up today. As I tried to get ready while still sick, I got a call again! She said housekeeping was waiting outside. I asked if I could speak with the manager. She said she's a supervisor. I asked for the General manager. Then General manager, Tonya, answered. I explained my situation and all she could say was that no one else complained & she ate the breakfast & was fine. I said that's great but after I ate it, I became ill! I asked what they do when this happens? She said something about a thermometer & checking the temperature?? I assume that was for checking the cooked food temperature? What has that got to do with me being ill from the food?? I asked if I need to report it officially & is there a document to fill out? She said no. So nothing is reported and to just take the temperature?? She just suggested to go to the doctor but nothing formal is done. I asked if there isn't some formal protocol of reporting like there is for an accident? She said no. Then told me she could give me 15 to 20 minutes more to vacate the room. Wow! So she basically called me a liar, disregarded me & my being sick from their food, excused themselves from responsibility, and rudely told me to just vacate! I told her the reason I asked to stay in the room a little longer was for my stomach to subside so that I wouldn't be sitting in the lobby and throwing up. She didn't care & refused to extend the time! I sat in the lobby/breakfast room area still running to the restroom. When I was due to leave, I asked the afternoon staff again. Julia, the afternoon supervisor said she called the G.M. Again no report to be done. But now the G.M. said I should go to emergency & obtain a report and bring it back. This was never said when I spoke with her directly!! I have worked in hospitality for many years, in various companies. Even for Westin downtown Seattle & could not be more shocked at how this was handled! All companies have systems in place when things like this happen on property. Something's really wrong here!! Very poor management & customer service!! I definitely DO NOT recommend this hotel! On my way to the doctor!

    Bed bug bites
    Honolewlew J.

    Bed bugs in room 405,My arms are bitten and itchy. Front desk couldn't have cared less when we checked out.

    Tasty yogurt offered as part of continental breakfast
    Dana G.

    Bellair Shuttle has an arrangement where it's customers get a discount rate at the Coast Gateway. Just ask the reservation taker and they provide and code you use when calling the hotel to book a room. I arrived late and found the staff very pleasant and helpful. Room was nothing fancy but comfortable. Especially pleasing was the number of grab bars in the shower which made using it despite my limitations very easy. The free continental breakfast is daily 5 a.m. to 10 a.m. just off the lobby. Includes yogurt, boiled eggs, toast, pastries, sausages, a waffle maker, fruit, juices, breakfast cereal, tea and coffee. Fairly hardy and the woman who ran it was very helpful and diligent restocking as needed. It hit the spot! Check out was a breeze. And they even aided me in getting picked up by Metro Access. Looks like this is my headquarters for future Seattle visits. Thumbs up!

    Bathroom area was clean and neat.

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    2 years ago

    weird little bathroom. very old and run down. stay elsewhere . Just not really clean. Furnishings old.

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    Review Highlights - Coast Gateway Hotel

    We were able to check in early which was convenient and helpful as our flight got in early.

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    Warning!! This was, without exaggeration, one of the worst hotel experiences I've had. The…read moreproperty feels outdated throughout the décor hasn't been refreshed in years, and it shows. To make it worse, the room had no AC and no windows that opened, so there was no way to get fresh air or cool down. Customer service was a bigger issue. Staff seemed indifferent at best, and basic requests went unaddressed or were handled with a level of rudeness I wasn't expecting from a Hilton property. The shuttle service was the low point. It was scheduled to run every 20 minutes but was more like every 45, and drivers were consistently late and openly rude to guests easily the worst shuttle experience I've had at any hotel in Washington state. At one point, the driver left passengers stranded at the airport, forcing me to take an Uber to the hotel instead. When I arrived, I saw that same driver standing on the steps chatting with another driver no sense of urgency or care for the guests who'd been left waiting. I expect more from this brand, and this location fell far short. I wouldn't recommend staying here.

    Coast Gateway Hotel - hotels - Updated September 2026

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