Bad Communication…read more sent friend across town after negotiating a price through Facebook Marketplace, only to discover that the agreed price somehow magically transformed back into the original listing price the moment it was time to pay. The listing was $339. I offered $280. The seller countered at $298 and explicitly stated, "298 is the lowest I can go for the FLX4." Fair enough. That's called negotiating. I accepted the understanding that the item would be sold for $298. I then asked for the address and business hours, which were provided. At no point during any of these conversations did anyone say, "By the way, the negotiated price does not include tax," or "there will be additional card processing fees." When my friend arrived to pick up the item, suddenly tax and card fees appeared out of nowhere. The final total landed right back around $339, which just so happened to be the exact original Marketplace listing price. Maybe that's a coincidence. Maybe the stars aligned perfectly. Maybe after negotiating from $339 to $298, adding tax and fees just happened to bring the price right back to where it started. From a customer's perspective, it felt like a classic bait-and-switch. The negotiated discount existed only until it was time to actually pay. What made the experience worse was the attitude when I called to clarify the situation. Instead of acknowledging how misleading the pricing appeared, I was met with a lecture about how famous the store is and how they've been around since the 1990s. Respectfully, how long a business has existed has nothing to do with whether pricing was communicated clearly. A business that's been operating for decades should be even better at disclosing final costs upfront. The product itself may be fine. The issue is transparency. If the real total is going to be significantly higher than the negotiated number, disclose that before someone makes plans, sends a friend, or drives to the store. Clear communication prevents bad reviews. Unfortunately, clear communication was exactly what was missing here.

Astro's is my go to for my DJ gear needs the workers are friendly and knowledgeable; not like…read moreguitar center. They offer a wide selection of gear from lighting, speakers, and mixers. I like how this place sometimes gives deals on the amount of items you purchase. Will surely come back when I upgrade my kit soon!

I hosted a live music event that required last minute equipment rentals for some stage monitors and…read moreextra mics with stands that the venue didn't have. Scott was a pleasure to work with in making sure I had what I needed, and answered any and all questions that I had regarding the rentals and what they included. He made pick up and drop off super easy, and very seamless. The sound and quality of the equipment was stellar. The bands that performed were incredibly happy, and sounded amazing. This has led to our venue pursuing more live music events in the near future, and we will definitely be using Orlans for anything additional we'll be needing. Thanks again, Scott!

had a fantastic experience with Orlans Audio Video & Lighting! When I called, Scott was incredibly…read morehelpful and guided me in choosing the perfect speakers for my event. The ordering process was smooth and easy, and any time I had a question, Scott got back to me right away. When I arrived to pick up the equipment, everything was prepared and ready to go. On the day of my event, I ran into a small issue with setup, but Scott was quick to assist over the phone and made sure everything worked perfectly. If you're looking for top-notch service and reliable equipment, Orlans Audio Video & Lighting is the place to go. I'll definitely be using their services again!

We had a great experience working with this company, we have rented a stage several times. They are…read moreon time and work quickly. I would highly recommend. Thank you,

I wanted to thank upright team for delivering us a stage in no time for our company event, this…read moreguys are top notch very professional and overall we had a great experience! Thank you guys.

Beware of Paul the sound guy, he either hates his job or hates musical artists…read more... First off, I myself am a professional audio engineer, producer and musician. I also own and operate a turnkey entertainment agency with an excellent reputation. Context: I was hired to perform at a restaurant in Glendale with a 9 piece band. We came prepared and ready to go. However, the sound guy (Paul) arrived late and had a horrible attitude. You need to understand as an engineer / audio tech, the artist is YOUR priority. Take care of them, and you'll have a great show. What does that look like? Set up on time, ring out the system (monitors and mains) , gainstage your mics and instruments, etc. What did Paul do? : scoffed at our tech request, made condescending remarks any time we asked if we can make adjustments, and just made our experience very uncomfortable and disappointing . If Paul was my employee/contractor under my company, I would be embarrassed and ashamed at the lack of professionalism and interpersonal skills. I would like to think this company is better than this and maybe Paul is simply misrepresenting Cosmos AVL in the worst way. I will never hire Paul nor will I ever recommend my industry and corporate clients to this company.

All around amazing from beginning to end!!! I was throwing a glow party and needed uv lights to…read moremake the banquet hall glow. Although my project was not too big, and more or less simple, the service I received was exceptional. Svet agreed to meet me at the venue to see the space and figure out what exactly I would need. I was then able to go to their showroom to see samples of what it would look like. They worked with my budget, showed up on time for the day of the event, and set everything up very smoothly. Having the lights was an absolute must and created the whole ambiance of my party! I am extremely satisfied with their customer service and products. I highly recommend this business and will definitely be using them again! A++++

Audio Video LA always does an amazing job. They have supported our business' Safety Day for over a…read moredecade. They arrived the day before the event early to setup. They discussed our needs and based on the event they optimized the speaker arrangement. Again they arrived early the day of the event. They conducted audio and video checks. Everything ran smoothly and the day was a huge success. Manny who was are specialist for the day was incredible, flexible and exceeded our expectations. We will be using Audio Video LA next year and for any future events we may have.

We did a premiere party for a TV Series for a screening and a live event on YouTube running…read moresimultaneously. Michael, Richard and the entire staff did an amazing job. Not a single hiccup. Everything ran incredibly smooth. I would highly recommend this company. Thanks guys!

This company answers quote requests from the form on their website which is not always the case…read morewith other companies. The process to rent the equipment was very simple. The quality was good and the price was reasonable.

The prices were amazing as was the service! Keith was great at explaining the setup and making sure…read morewe had everything we needed for the event! Thank you!

These guys know their stuff! Super reliable, great to work with, flexible, and a sweet selection…read moreof gear. Truly a pleasure to work with.

Excellent staff, super competent and organized. Great equipment, always on time and on point…read more Highly recommended.

We hired Chaubellina Events for our daughter Mylah 7th birthday spa party. The whole experience was…read moreamazing! From the moment I reached out to Chau on the phone and the communication leading up to the day of our event she was always quick to respond to all my questions. Chau and her assistant arrived early to set up, they were super sweet and had so much patience with 25 young girls ages 3-8 years olds. Everyone at our party had fun making bracelets and were happy with their manicure services. I would highly recommend and refer her to all my family and friends. Chau went above and beyond to provide my daughter with a magical and unforgettable spa birthday party! My daughter felt like a princess! Thank you for everything Chaubellina Events!

My daughter told me she wanted a "spa birthday" for her 6th birthday, and as I searched all I could…read morefind was an unattractive truck that pulled up alongside my house. Luckily I found Chau on Yelp - her decor is so beautiful that my daughter was jumping up and down when she saw it! The girls had so much fun making bracelets, bedazzling sunglasses, and getting their nails & hair done. Chau and her assistant were absolutely wonderful and patient (working with 9 bossy 6 year olds cannot be easy). They arrived right on time, had great communication and the payment/contract process was extremely easy. We loved every minute of the party and I think there will probably be more to for this group! Thank you Chau for the wonderful party!