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    Coastal Capital

    5.0 (2 reviews)
    Open Open 24 hours

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    Services - Coastal Capital

    Mortgage services

    Mortgage refinancing

    Home purchase

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    USC Credit Union - Back of USC Credit Union building

    USC Credit Union

    (567 reviews)

    Exposition Park

    I had a really great experience with the contact center at USC Credit Union Edgar provided…read moreexceptional customer service over the phone he was professional, patient, knowledgeable, and truly went above and beyond to help me. You can tell he genuinely cares about members and takes pride in his work. However, the loan processing timeline takes forever. While the service itself was excellent thanks to Edgar, the overall loan process could definitely be faster and more efficient. Improving turnaround times would make the experience perfect. Overall, amazing customer service from Edgar just hoping the loan processing speed improves!

    I applied for an auto loan and initially received an email stating that my application had been…read moredeclined. Shortly afterward, I received a direct phone call from Jose Orozco, who represented himself as a senior decision-maker at the credit union and indicated that he may still be able to help make the loan happen. At his request, I promptly submitted the documents he asked for. Since then, nearly three weeks have passed. I have left voicemails and sent follow-up emails requesting an update, but I have received no response. If the loan is no longer possible, that is understandable. However, a simple response confirming the status would have taken very little time and would have been the professional thing to do. Instead, after asking me to provide sensitive financial documentation, the complete lack of communication feels dismissive and unacceptable. This experience has been disappointing, unprofessional, and deeply frustrating. I expected better communication and basic courtesy from a credit union, especially after being contacted directly and asked to provide additional information. Sad that this type of thing exists these days. No honor, no ethical standards. UPDATE I was finally updated (after this post) that I did not meet the requirements for a vehicle loan. This explains why I did not receive a follow up! I am deemed unworthy as a revenue generator for the credit union = no need to follow up, we'll just move on to someone that is worthy of our time. Unfortunate, and true. Thanks USC for getting back to me, under duress, and with information that could have been shared weeks ago. Lesson learned, painfully.

    Wilkes Mortgage Group - Henry Wilkes !!!

    Wilkes Mortgage Group

    (96 reviews)

    Wilshire Center, Koreatown

    Hank and his team really impressed me during my clients recent real estate transaction. He and his…read moreteam were constantly keeping me and my clients informed throughout the entire loan process. Any time I picked up the phone, Hank or his team would always answer. Any time I sent an email, I got an almost instant response. Any questions I had, Hank would give me honest, and thorough answers. As a realtor, I have worked with a lot of lenders in my real estate journey, and none of them have been as responsive, helpful, and professional as Hank and his team. Whether you are first time home buyers, or have an expansive real estate portfolio, Hank and his time will be able to take great care of you.

    Absolutely no idea where he's getting these raving reviews... I had reached out to him when we were…read morefirst house hunting and he seemed friendly and knowledgeable. However, he was so unprofessional. He would constantly miss calls that we had scheduled and when the time passed, he would ask if we could start later etc. He would join calls unprepared and say "I think you're pretty-approved for x amount." I don't care what you think. I need to know what I am pre-approved for. He was not able to get us approval for as high loans as other lenders. When he said he would send us some scenarios the next day, he never sent and then entirely ghosted. It followed up a few times and never heard back. I would not trust him to get the job done when the time come given the lack of communication and professionalism shown.

    Gold Miners Investments - MEET YOUR BROKER!

    Gold Miners Investments

    (13 reviews)

    Westlake

    As a first-time homebuyer, I had a lot of questions and uncertainty, but Denice guided me through…read moreevery step with patience, professionalism, and incredible expertise. She was always responsive--whether by phone, text, or email--and took the time to explain every detail clearly. She broke down the differences between FHA and conventional loans for each home I considered, helped tailor the mortgage options to fit my budget, and made sure I understood exactly what I was signing up for. Her knowledge of the Dream For All Shared Appreciation Loan was a game changer. She kept me on track with deadlines, helped with every part of the process, and made sure I got everything submitted on time. Denice provided tools like a first-time homebuyer checklist, a guide called "Life of an Escrow," and even helped break down confusing mortgage terms. She made me feel comfortable asking questions and never once made me feel rushed or dismissed. When it came time to lock in a loan, she secured a great rate and helped buy down points to lower my interest rate. I didn't come out of pocket for anything, and I closed on my home feeling confident and financially secure. A standout moment: I had several detailed questions about my disclosures late at night, and Denice had thoughtful answers ready for me the next morning--covering everything from gift funds to credit structuring. If you're a first-time buyer or using a down payment assistance program like Dream For All, Denice is the broker you want. She's knowledgeable, friendly, trustworthy, and always one step ahead. Thanks to Denice, I closed on my first home and it feels like the start of something great. Highly, highly recommend!

    Denise made our home buying experience incredible! She was with us every step of the way and made…read moresure we were looped in with what was going on. She communicated with us to make sure we understood what was needed and even went above and beyond to make sure we got the best deal for our family." My entirely have use Gold Miners Investment , we appreciate all you do Definitely recommend.

    Coastal Capital - mortgagelenders - Updated June 2026

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