Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

drove past on the way to the BMV and saw a guy holding a sign that said oil changes in 15min and…read moreimmediately did a U-Turn lol. The guys were so helpful and friendly and got my oil changed and a new battery (that i also desperately needed) and it all took about 45min. and was way cheaper than you'll get at a dealership, they even threw in a discount. All in all it was worth it very penny and i will most definitely be returning!! :)

$110 oil change , $30 air filter, $50 cabin air filter . 400 % markup on the cabin air filter …read more $197 !!! Spent 45 mins waiting , they sold me an air filter that they did not have in stock , sent one of the workers to autozone to buy one while I waited for him to return! Lastly , there was a $15 discount coupon on their website that they did not make me aware of. First time visiting this new location and the last time . Terrible experience .

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

Nik and his team rock! The wife and I came in to look at the…read moreMaserati. We really enjoyed driving the car but couldn't come to a deal at first. The price for the car was fair, but the car needed some new tires and a few other minor things that would not have affected the price on most cars that much. However, this is a Maserati. Parts and service on these cars are not cheap. Chris was very attentive when addressing my concerns with the car. Unfortunately, the sales manager and I didn't see eye to eye. I felt the minor flaws diminished the value of the car further than he did. Me and my wife went home that night thinking we were just too far apart to make a deal. Then that same night I received a call from Nik. Nik asked if he took care of the issues I had with the car if I would be interested and taking another look. I told him I would. In just two days I got a call from Chris letting me know that the car was back. We went to look it over and not only did Nik take care of my issues he then asked if he could take another look at my trade himself. After looking it over he came back and offered me more than we originally agreed to. What a class act! So, while at first my trip to the dealership wasn't as I had hoped, I am glad to have been able to meet Nik and see firsthand just how dedicated he is to his customers and his team. You can bet our next vehicle purchase will also be from Tom Naquin. Thank you again, to all of you at Tom Naquin, for the wonderful service and positive experience. And, just in case you're wondering, yes, my wife's Maserati will do 185.

I went here for the first time today. Had a great experience. I called yesterday to get an oil…read morechange and they were really friendly. I got it scheduled for today during my lunch. The foreman was really friendly and helpful. We will definitely be coming back to get our Equinox taken care of at Tom Naquin.

Drove 70 miles to purchase this just to find out it's a completely different trailer than in the…read morepicture. Single jack, different frame. Waste of time and money, especially with diesel at $7 a gallon. Not sure how they've had it sitting in their lot for 2 months, responded to messages, and not notice it's the wrong trailer. Unprofessional. Didn't apologize, just said they used the wrong pictures.

What an experience! From start to finish, every person we encountered was wonderful! Everyone was…read moreknowledgeable and friendly. I felt welcome, confident with my purchase, and treated with professionalism. I don't know why it says San Francisco, I'm in Michigan.

great folks to buy a car from very friendly and courtei hous. i highly recommend that you stop in…read moreand see them, if you are in the market for a automobile, or a truck or rv

Stopped in to look at a nice looking car on their lot . I was ignored in the showroom , to be fair…read morethey were busy but they made no attempt to acknowledge me . I was ok with this as kind of got a 'slimy' feeling about them . Just a hunch or feeling but you have to trust those sometimes.