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    O'Reilly Auto Parts

    4.2 (5 reviews)
    Open 7:30 am - 9:00 pm
    Updated 1 month ago

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    4 months ago

    Top notch staff. Special thank you to Scott. He went above and beyond and helped me out with such professionalism. Top tier !!!!!

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    2 years ago

    Great experience. Very knowledgeable and friendly. Both employees went out of their way to help.

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    6 years ago

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    11 years ago

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    Batteries Plus

    Batteries Plus

    4.0
    (15 reviews)
    $$

    In these times it seems that customer service is rare. Companies set up loyalty rewards or…read morecontracts in order to get people to buy their products. Well Batteries plus is the exception to the rule. I walk in as I was having trouble with my phone. A young guy who looked as if he was 12 came to the desk to ask me what he could do...I told him my phone is not even a year old and it was charging right. He looks at the phone then looked at me and said we don't work on Google phones...ughhh but he offered to take to the back and clean the port. No guarantees...needless to say he fixed it and only charged me $10 Highly recommend this place.

    Went to get a new battery and screen for an iPhone, all seemed fine. Got home and the home button…read moreon the phone doesn't work. I took it back, explained, etc. The tech was very understanding and agreed to make it right - a few hours later they called and said the home button broke during repair. Fine, accidents happen. We went over a few options, which seemed pretty reasonable, and we ended up asking them to just refund the screen cost and move the new battery to my wife's phone, which also needed a new one. Not the best, but given the circumstances, something we were willing to work with. We came back after the second round of repair was complete... And after getting home noticed new damage to the screen in my wife's phone (the corner is now lighter than the rest, with a nice streak down to the middle). I'm honestly not sure I want to go back to the same place for yet another repair even if it's free. 4 stars for customer service, 1 star for technical ability. 5 stars for speed of service, but if it isn't good work, does speed matter?

    Batteries Plus

    Batteries Plus

    3.7
    (16 reviews)
    $$

    On 09.22.25 at approximately 10:00 p.m. EST, I accidentally dropped my phone face down on a hard,…read moredry floor, which cracked the screen. Around 11:00 p.m., I attempted to file an insurance claim through the Xfinity app, but the process would not complete. Since I did not have access to a computer, I contacted Assurant via chat to get the claim started. That interaction was extremely frustrating. The agent was impatient, unkind, and ultimately gave me incorrect information by telling me I could go to an Xfinity store for repairs. Later, I received an email directly from Assurant stating that my repair location was Batteries Plus on Pipestone and providing a link to set an appointment. Because half of my phone screen was not functioning, I could not use the link to schedule. I decided to go to Batteries Plus in person the next morning around 9:00 a.m. I provided the staff member with my claim number and explained why I did not have an appointment. Her response was dismissive and inappropriate. After I explained, she asked why I didn't use a computer and remarked, "Most people have computers at home." This comment was unnecessary and unprofessional. She then told me that no technician would be available until 11:00 a.m. and that I should return around noon. This made me question the point of requiring an appointment if staffing is not aligned with service availability. While another employee arrived, I overheard her whispering in the back, including the comment, "I'm just trying to help her," in a snarky tone. There was additional confusion when my claim showed under my ex-husband's name, even though my account should have been fully updated into my name years ago. This ongoing issue continues to cause unnecessary obstacles whenever I need service. When I returned after noon to pick up my phone, a different staff member rushed me through without explanation. I later discovered that a screen protector had been applied to my phone without my consent. Regardless of the waived deductible, this is an unauthorized modification to my device. I do not use screen protectors, as they are ineffective on curved screens and break easily. To summarize, I experienced: Stress and misinformation during the claim setup with Assurant. Disrespectful and dismissive comments from Batteries Plus staff. Lack of professionalism, including whispering about me within earshot. Continued account mismanagement, with my ex's name still tied to the claim. An unauthorized modification to my device without consent. This experience was unnecessarily stressful, and I hope it is addressed so no other customer has to go through the same.

    Came in on a random Monday morning with my phone (iphone 12) refusing to turn on after a rough fall…read moreonto wood floors. Two kind workers greeted me as I came in and I was quickly helped by one of them. She examined my phone and was honest in saying she wouldn't know exactly what I would have to have fixed until she opened it up. I answered a few questions, signed a document, and got a call just over an hour later letting me know my phone was ready. The repair was much cheaper and faster than I had expected, making me happy with my choice in going to this business. Would definitely recommend to anyone needing a repair. Thank you Heather!

    Batteries Plus

    Batteries Plus

    2.3
    (12 reviews)

    went to return a battery that was never used and still under warranty , 2 18-19 year olds smoking…read moredope working there tried telling me the battery was dead and i had it outside . Never seen such childish patnetic customer service . Corporate needs to get involved in this location they are scamming customers . We will be spreading the word on this shitty business owner & location and the lack of service they provide . I am sure the reviews, complaints, and word of mouth damage was worth not helping a customer over $150 .

    3 months ago I went into the Batteries Plus on Helmer to buy a key fob, paid for it, made an appt…read moreto program it. Get there and was told they are awaiting a special attachment for the year and make, they will call in a few days. 2 weeks later I stop in and a female employee starts ranting about how that guy was fired because he didn't know what he was doing and lazy. So made another appointment and 5 weeks ago finally got the fob but the emergency key couldn't be cut. She told me I'm sending it in, and I'll call you in a week. Once again no call so I wait to see how long it will take. Today I stop in to ask about the key and she throws up her arms and said she didn't even order it! I turned around and walked out! Everything is an excuse at this store. Every time I'm in that store she blames ex employees or customers. I would not recommend this store and if you need to use a Batteries Plus drive to Kalamazoo

    O'Reilly Auto Parts - autopartssupplies - Updated August 2026

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