Rented a beautiful pontoon boat for a week on Lake Wawasee in Syracuse Indiana. We loved every…read moreminute of our time out on the water!

We bought a season pass to launch our pontoons and the owner decided he doesn't want us to use his…read moreramp anymore. We told him we bought a season pass and he didn't care. Never offered to refund our money, just told use to get out.

Awesome service shop, very professional and knowledgeable techs worked on my boat. Found the…read moreproblem quickly and fixed it right the first time. They have come along way from how they use to be!

Don't use their service department!!! Failed to winterize my…read moresurf boat properly and take no responsibility. The sea strainer was cracked and leaking. The inlet to the heater core wasn't clamped and the heater core had a hole in it. Complete negligence and they are saying the core was corroded without even seeing it. They will never see another penny from me and will be seeing me in small claims court. Very sad for what used to be a good service department

We did a 3 hour captain boat trip. The service was great. Our captain was very cooperative and…read morefriendly. Great 3 hours on Lake Michigan

Friendly service Reasonably priced…read morequality equipment easy access great location dry bags provided for wallets cell phone and keys We had a grear time

Terrible service recovery and shoddy service work. Had my boat winterized last fall and during the…read morespring turn on I noticed they put the wrong size oil filter on (not even a close fit) and also had not put any oil in. Luckily I noticed this in time. After contacting their service manager and providing them with receipts and pictures; nothing. Completely ghosted me and after multiple attempts they will not respond. Will never be back and am telling this story to as many lake friends as possible.

Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

We rented a cruiser pontoon for a day...took our laptops out and worked from the boat! Well worth…read morethe money and great service!

The boat and rental itself were fine. The older woman who owns the shop was rude and has zero…read morecustomer service skills. They also only take cash or check. That part seems shady, like they are trying to keep a portion of rentals off the books. I just don't enjoy the experience of going in there and having to rent from them. Wish there were other options on the lake. On a positive note, Steve was much more pleasant to talk to and gives good fishing tips, so try to deal with him if possible.

They will drain your sh*t here!! Great service, very friendly staff. No smoking by the gas pump :/read more

I would give this a 10 star rating! Welcoming accommodating, clean, services go beyond…read moreexpectations! Rockin WiFi, free laundry, free bicycles, courtesy rides, Grass area in front of boat, beach a short walk, trash receptacle and picnic table in front of boat. The employees are super friendly and pleasant . Thank you thank you for a wonderful 13 day stay.

Been a customer for many years. Nice people, great facilities. Highly recommend Pier 1000 for a…read moresecure, and professional marina.

Pier 1000 Marina has been home for my boat for the last 35 years and I can say without a doubt that…read morethe service, storage and maintenance on my boat has been great. Through indoor storage in the winter and rack service throughout the summers, my wife and I have had a very pleasurable boat owning experience that we will never forget. The owners and staff have provided what I would consider second-to-none support! I would be hard pressed to find another marina that provided more conscientious service.