I am a fast pass member and if you use it enough the savings is worth it, especially when you own a black car like I do. The wash is usually decent enough but I wish they remind their drivers that the cars they are driving don't belong to them, every time I get in my car all of my seat adjustments have been changed, it's extremely annoying. I understand it might be necessary to move the seat forward or back, but I got in my car today after a wash and literally every possible adjustment on my seat had been changed. read more

High production car wash moving cars in and out real fast. No attention to detail. The morons left my black Subaru in the hot Arizona sun to dry. Yep it dried with huge water spots baked in. Pathetic! Irresponsible! I read them the riot act as they handed me the keys. Hey guys! Do ya see anything wrong here! Save your $ and go elsewhere. These guys are douche bags! I've been to numerous car washes in Southern California where I lived 3 months ago. Far superior and much better value for the $ read more

After my last review, I realized how much the owner cares about his customers experience.... They offered to retouch all the spots that weren't cleaned the first time. And for that I am satisfied. But I still feel that to be fair and honest, interior detailing prices need a little adjustment. Thank you Cobblestone for caring, it made me thankful for true customer service. I think I will be making huge batches of cupcakes for both you Alma School and Val Vista locations :) read more

We are monthly carwash pass holders and in a couple days a week. Dustin is always so friendly and doesn't make fun of me when I can't get my car in Neutral for the drive thru! read more

Took my car in for an oil change and a car wash and was supposed to get an air freshener with the package. Came to pick up my car and there was no air freshener, my floor mats were crunched up in the roller of my seats, and my center console was stained. Every time I go here and it's time to pick up, they never know where my keys are and I run around looking for them. This time they closed the store down 15 min early and no one was outside with my keys so I knocked on the door and no one answered. I walked in the shop and no one was there. I had to walk behind the building to finally find someone. I only ever came to this place because it's down the street from my house but this is the last time I go there. Putting everything else aside, I'm more pissed about my center console being stained. Horrible service and sloppy work. read more

Cobblestone Auto Spa - Car Wash Near Me - Gilbert, Arizona

So I came here with a free carwash coupon from FB. The wash was the $29.00 wash. I must say my car looks brand new! They shined rubbed washed blew sucked and then rinsed all the dust and dirt away. On top of all that it was fast and free. This is the best kind of service any car could ask for! Thanks for my carwash! I will be back! read more

I would give -5 stars if I could. Worst customer service I have ever dealt with. Over a month ago I signed up for a free trial for their car wash membership. Seeing that I never used it, a week before it expired I canceled it. A week later I get a charge to my debit card. When I call to fix the issue they give me a number to the Billings department. I have called and left several voicemails to which nobody has responded. One of my several emails received a response saying that my account number doesn't exist. Yet I'm still receiving charges for it AND I have had several emails referring to me as someone else. Seems to me they registered my card number to another person's account. And what has this company done to help me? Nothing. They continue to ignore my emails and not return my calls. It has been 2 weeks of trying to get ahold of them. Terrible company. Please do yourself a favor and do not trust them with your banking information. read more

Having recently moved to the area, I was looking for a good auto wash company. I tried Cobblestone which is within 1/4 mile from my house. The work is awesome. The attention to detail like I haven't seen in a long time. Mostly I'd like to give a shout out to Cassandra Gutierrez, the front office cashier. Happy, bubbly, eternally smiling and most of all accommodating. A business should always have a face. You guys couldn't have done better than to have her be the first one a customer interacts with. read more

Terrible customer service! Few months back bought several services oil change etc, including a car wash booklet first car wash went fine second time using they tell me I was Not charged so I now need to pay 79$ even after admitting it was their mistake? I said what do I owe you for today because I am not coming back here! read more

GM is the worst along with the DM. Both where very unprofessional when one of the employees decided to write dick sucker on the back window of my car and my 9 year old son saw it once we got home. Long store short the GM said it wasn't one of the employees. I asked to see the cameras he gave me the camera angle that was furthest away. You could still see someone writing on it when it was in the bay getting the oil changed. I said thats not wright you can see someone writing on it he like nope I can't. He said sorry nothing I can do and kicked me out. I then called the corporate office and the DM said was sorry not giving two sh*** if my young son saw this or not. Long story short don't waist your time going here especially if you have young kids these guys don't care one bit about you or your family. read more

Cobblestone always takes car of my car. The customer service especially management is amazing. They are always double checking to make sure my car was cleaned to my expectations. read more

My wife and I were at the location this morning and have an unlimited plan. I have been going to this location after your location on Alma School and Germann Rd, locked my keys in the car and let my car run for about 20 minutes or so without notifying me as we sat in the lobby waiting. I attempted to cancel my unlimited plan but of course that took a couple of weeks and finally someone called back and talked me into taking 2 months at half price, which we did. Now on to today, we paid an up charge to our plan and noticed that the car, 2021 BMW X1 was ready in about 7 minutes after we drove thru to wash. Once inside the car, we noticed, the car had not been wiped down on the inside, the windows were dirty, and the interior did not get vacuumed. Also the rims were not touched. This is very disrespectful and a waste of our hard earned money. Since, I do not expect anyone at your company will address this in anyway, my next step is to post my experience on all review boards regarding this experience I can find, the consumer should not be treated this way. How do you propose to rectify this situation or are you simply do what you always do and ignore a customer's valid complaint? read more

I haven't even gotten home yet and I'm taking the time to review this location because I'm so dissatisfied with the result of my carwash. I paid $31 for a middle/high level wash seeing as my car wasn't even really that dirty. They didn't even wipe down my leather seats (one problem area that drove me to get a car wash in the first place) so I ended up wiping them down myself at a nearby Wells Fargo. The small spill ended up coming up quite easily, but if I wanted to wash my car myself, I would have done so and saved myself the $36 (with tip). Also, the cup holder was left with sticky remnants inside, another area I'm cleaning myself. Finally, the last time I got my car washed at a completely different business, they left writing on my back left window from their service (I guess it's very difficult to find good service around here, huh?) and I was very disappointed that they didn't even bother trying to clean that window all together. I guess I'll clean that myself as well. I will say that the staff was friendly and the service was speedy.... it WOULD be speedy since I ended up cleaning the major problem areas myself though, right? I won't be returning. read more

Super disappointed with the service. I paid $50 for a full interior cleaning, once I saw the finished service I was forced to tell them about a spot they had missed and now that I'm actually in the car I can see that my dashboard wasn't cleaned properly. read more

Very nice! I utilized the basic automated wash followed by the self-serve vacuum, floor mat cleaning stand, clean and damp cloth rags, paper drying towels, and small air hose for blowing away residual water deposits. The vacuum suction is strong, so no problem evacuating dirt from the carpet. Great self-serve facilities and car wash for $7! read more

I would like to put in s good word for this location and for Gustavo, Nick and James. They went above and beyond IMO to service and wash my car and I really appreciate their great customer service. Job well done! read more

Terrible car wash. Never have your window repaired their. Please see my Google review of this place.

I came here to get an oil change and I felt they did a very good job and it was reasonably priced. They checked to make sure everything else was good to go and the transmission fluid needed changed out. The car is three years old and I've put on quite a few miles on it. But I noticed after my visit to Cobblestone that it felt like the car was running a little smoother. This was just my first time using Cobblestone but I liked their service and I also liked watching the monitors watching what they were doing with my car from the lobby. They will have my business in the future. The only reason I'm not giving 5 stars is because the parking lot is kind of small and as my first time, I was confused where I was supposed to drive my car. But overall, I liked it. read more

Every time I have came here I had no problems and always received exceptional customer service thank you guys for always being honest

Honestly they did a good job washing the car I know I had a lot of things in the back seat and trunk area so it was hard to manover around the only reason I'm giving them a two is because later on in the day when I went to put my back seats down to air out my amp for my subwoofer I realized it had been yanked off I understand accidents happen and it was probably just from them trying to get behind my box but it would of been cool to atleast get a heads up luckily it's just a couple of screws but other then that it was an alright job read more

I have been a loyal car wash subscriber at Cobblestone for over three years. Today I canceled my subscription due to the severe lack of customer service from supposed manager Gustavo. Someone within the organization should teach their employees how to approach a customer with a concern. My truck had some mud on it and was allowed to go through the wash. At the end, an employee asked if I wanted to power wash the remaining mud off the vehicle. He turned it on and I started power washing. Within a minute I was recklessly approached by Gustavo. First words were "this is not for customers." I told him that an employee had asked if I would like to use it and turned it on for me. Again, "this is not for customers, I will talk to him." You need to pay for mud removal. I explained that most the mud was removed during the wash already and will run it through one more time to get the remaining mud off. He said he would not allow that to happen. I then told him that I would cancel my subscription. His reply was "go ahead," and stormed off like a child. Gustavo is the only reason I have canceled my subscription. Terrible customer service. I'm sure another car wash in the area will appreciate a loyal subscriber. Too bad! read more

I think today was the hottest day in Mesa/Gilbert Arizona so far during this 2018 summer and even with the heat "Josh" was so friendly and courteous when I asked him to wipe down some interior that was missed. He just kept going above and beyond to make sure my car was the way I wanted it to be and never made me feel like I was being to picky! Thanks Josh and Cobblestone Auto Spa for making my car look great in this awful heat!! read more

Great customer Service, always Friendly smiling employees. Car wash is better then the $5 ones hands down.

Went for a car wash, but was considering additional services. I was hesitant, but they gave me a great deal on a combo of services. They even threw in detailing and buffing the headlights, which I could barely see out of. I wasn't too optimistic on how the headlights would look, but they did an amazing job! read more

This car wash is incredible. There's no better treatment for your car. The staff is super friendly. They make sure you are 100% satisfied. Their machine doesnt grab on to your rim so you don't have to worry about damage. They have great air freshener choices. It's full service unlimited washes for cheaper than a usual wash elsewhere. If you go to any other car wash they are stealing from you. It's almost too good to be true.eric was the best customer service rep. He made sure everything was perfect and got me set up on the best plan. read more

These clowns will buff through your paint and claim it's not their fault. Very sloppy work at best, dirty rims, streaked glass, spilled headlight lens buffing chemical on the paint causing discoloration. First and last time I'll ever go to ANY carwash, do it yourself and know it's done right ! read more

I used to be really happy here and have been a customer for years, but service has gone drastically downhill the last 3-4 months. Unfortunately, the management had every opportunity to correct today's problem, but only made excuses. read more

This is the second time my vehicle has come through this car wash and still been dirty afterwards where I had to request a towel to self clean what they missed. Maybe the manager of this location should watch his cameras right around 5:30 for the white CRV on On December 21 who pulled back in Where they finish wiping and drying your car and requested a towel. Not one person offered to come wipe my windows instead they gave me a towel and I did it myself. I feel pretty phenomenal paying for a $24 car wash and tipping five dollars and having to do my own damn windows. This car wash used to be phenomenal and flawless. That has obviously changed. read more

Day in and day out this place does a great job, especially their oil and lube manager, Chris O'Horo. He is going out of his way to help me with my starter when it failed over there and on other occasions also when he has been very busy. He's got a really good attitude and I certainly appreciate it. Thanks Chris. read more

When this carwash first opened I wrote a less than stellar review based on poor customer service. It is only fair that I update my review as I have returned to Cobblestone many times since, happily finding that the rather troubled customer service provider who prompted my bad review is long gone (thank goodness!). I am now a regular customer and use Cobblestone weekly to clean my vehicles. Their customer service and facility are great. They work quickly but are thorough. I recommend this carwash highly. read more

David, on the finish line, ensures my vehicle is cleaned the way I would expect. He is pleasant and always has a smile. This location treats you right. My vehicle is cleaned thoroughly. No streaks on windows during the final drying. Speedy. I purchased the Ultimate Cleaning monthly subscription and so can have it washed and cleaned daily for the price of the monthly $39.99 fee!! A bargain. read more

I dont mind this place, definitely the best out of all the other self service car washes in this local area, and i always get my oil changed here too....to be honest they have tried to sell me on stuff that was annoying, but I just need my oil changed not a transmission flush. But I have the monthly pass and go at least twice a week. The same workers have been there the past year so I know if you can keep workers there that long, the company is doing something right. $15.99 for unlimited car washes is a really good deal. Cleaning your car yourself and doing a good job is something everyone can do. Anyways always like going here and would recommend this one out of all the others in the area. read more

Coming from California, an oil change and a car wash for $38.00 is a stunner for Me. I had great customer service and everyone was so friendly and prompt. read more

I have used this Cobblestone for more than two years. I have never had a bad experience. Yesterday, after I went inside to wait I realized that I had left 2 twenty dollar bills on the seat. I thought I would find out how honest they were. Soon after, Mike, the manager, came up to me to tell me that the money had been placed in the console. I appreciate honesty so much that I wanted to tip him, but he refused. I come here primarily for the friendly, fast service and a superb car wash, but it is certainly nice to know customers are important enough to be treated with respect and honesty. Thanks, Mike! read more

My husband and I want to thank, recommend, and share our appreciation of great customer service when we believed our Chrysler 300 hadn't received the best service three weeks prior during a oil change, just before a two thousand mile road trip.. We contacted the Auto Service Manger Chris upon return to Gilbert, he told us to come right in to see him, even on a busy busy Saturday! My husband's father had a very successful auto shop in Oakland/Alemeda California in the 60s-80's and my husband continues to carry on the family tradition of "motorheads"! So needless to say when he heard a new sound and the change oil light came on, he was suspicious of this new place to us that I had chosen (Cobblestone Gilbert-love love love the car wash service)! We brought the car in and Manager Chris, his co-workers Patrick and Joshua took the time to re-examine, take photos of the new noise problem (that had nothing to do with prior service), showed us how to reset our cars check oil light (had nothing to do with their prior oil change (ahhh the good old days before computers! Lol). My husband and I both grew up in families that owned their own businesses. We want to express the talent it takes to be able to educate and not offend customers that have experience in an industry but not current on the all new computerized technology. These gentlemen did a great job with not only the car of our car but also with us, professional, personable, confident without arrogance, fast without pushing us through. Auto Service Manger Chris was especially admirable in his leadership of co-workers and his respect to us his customers. Cobblestone Gilbert has our auto service business! It costs a little more for the seeming oil service change but in the long run Cobblestone Auto Spa will save us so much more money because of their honest inspection and teaching. The "noise" problem in the sway arm bushing was understood by my husband (not me! : / ) and is covered under our Chrysler 300 warranty so much money saved! Thank you Cobblestone Gilbert! read more

: i have been getting charged 15.00 for interior leather and now charged 30.00 after telling the employee that i have never paid the price he is asking me to pay he said "well you have been getting charged wrong. Not my fault ". i have 2 cars on the fast pass and get all my service done here but will be going to another car wash. read more

I wouldn't even give this place a star but it wouldn't let me . I brought my new 2017 car in there to get its first wash and they ended up scratching the tint I don't know which I'm more up set about the fact that they scratched the tint on my window or the fact that there not taking responsibility for it and blaming me . I will never go to another cobblestone and if I do go to another car wash I will be taking before and after pictures. read more

This is a great place to get a quick wash and the staff is always very friendly and attentive. Today I purchased a fast pass, Shawn is the guy who I purchased through. Shawn was upbeat, kind, courteous, and did a great job selling the product and the brand. I'm in business development and sales for healthcare so it's hard to sell to a sales man.... Shawn did a heck of a job and I look forward to my new fast pass! read more

I actually wouldn't give them any stars. Went to this car wash today and someone stole my iPod. Pulled in listening to it. When the car was all done and ready, I started it up, no music! Mgr wouldn't do anything. Who steals on Easter Sunday?! Wth. read more

Rarely do I write reviews, but feel Cobblestone deserves the time it takes to write one. Just moved to Gilbert from Chicago and looked for a reputable place... this one was close so I gave it a try. I was greeted by very friendly staff who explained the program options and was very pleasantly surprised at the level of professionalism both from customer service & from the wash itself. Car was perfect inside & out AND rims were cleaned along with air freshener & tire dressing (something you have to pay extra for in Chicago at a much higher cost). I'll definitely be back. So nice to feel you got your money's worth and to be treated so well! read more