I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

I had the pleasure of meeting Jaylen the other day. I was stressed over Discount Tire not having…read morethe right tire pressure, so I wanted to go to a dealer that would do the job right. He was so kind on the phone and reassuring he would take care of the issue. I wasn't even there an hour after correcting the tire pressure. This location a bit out of the way for me, but due to the great service I received from Jaylen, this will now be my location.

I visited Metro Nissan this past Saturday for a routine oil change on my 2018 Nissan Altima. I've…read moreconsistently serviced my vehicle at this location for years and have always had great experiences--until now. During my visit, I was advised to complete a fuel engine flush in addition to my oil change, which I agreed to. While the service itself was completed, the issue came when my husband picked up the vehicle on my behalf. He was attending to our 4-year-old at the time and was engaged in conversation with the advisor, Joey, when he noticed the driver's side door had been left wide open. Unfortunately, he did not immediately notice that the back portion of my driver-side mirror was missing--something that was fully intact when I dropped the car off. After contacting Joey, he admitted that the damage occurred when the vehicle was run through their car wash, which he acknowledged has been causing damage and needs replacement. While I appreciate the honesty, I am extremely disappointed that my vehicle was returned in that condition without being properly addressed before release. Due to scheduling constraints (including upcoming travel for my daughter's birthday weekend), I requested to bring the vehicle back on a specific day and asked for a rental car due to the inconvenience caused by their error. I was told rentals are not provided for one-day repairs, despite this being damage caused directly by their facility. I was then escalated to the service manager, Dave, but have yet to receive a resolution. This situation could have been handled much more professionally, especially considering I've been a loyal customer for years. At this point, I'm hoping for a proper resolution but will strongly reconsider returning to this location for future service.

Very smooth, seamless transaction. Loved working with Cliff. What a great guy. Couldn't have been…read moreeasier, seemed too good to be true, but it wasn't.

Unserious business. Reached out about selling my car but never got back to me. Reached out again as…read morethe instructions say and VP of sales responded to my inquiry. Unfortunately the guy never replied back after a couple of texts messages. Just unprofessional people not worth giving time to.

SCAM!! Do not do business with this fake company. Their website has AI sales associate pictures and…read morethey have no real inventory.

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

I did not purchase a car from here, but wanted to share my excellent experience with this…read moredealership. Cotroneo Auto Group offers an auto detailing service, and I got my 9-year old SUV (new to me) detailed by Paco. He did a terrific job on detailing the interior of my vehicle. I could not find an area that he missed in the interior. He was very thorough. The staff (Robert, Paco, Sheila) was terrific. They are kind folks who care about service. I felt welcomed as soon as I entered their door, and I wasn't even there to purchase a car! Note, I would recommend calling ahead to schedule a detailing appointment as this service is available mostly during the weekdays.

Scammers are using this close down business as a front do not do business with this company. It no…read morelonger exists. Local police have confirmed this dealership has been closed for a while. Police, and other are aware of this.

I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

After retiring from the military and moving to Texas I was ready to buy my dream car but knew…read morenothing about the process, it's scary but Yulian made sure that every question was answered and all my worries were put at ease! I haven't bought anything from Dallas Lease Returns yet, but I know that with Yulian's help I'm going to walk away with my dream car soon!!

I had an appointment at 10:00 for a 20k checkup on my new car. I was there at 9:59. It took awhile…read morefor anyone to realize I was waiting beside my car. A guy walked over with an electronic pad. I gave him my name and appt time. He found it and wrote my service advisor's name on the car and told me to wait by the car. Soon a lady came over with a form and took down my information. I told her I had already checked in. She gave me the form to sign with just "20,000 check up written on it" and have it to me to sign. I added "left rear tire leaks". She said , "Oh, okay I'll tell Jacob." Soon I see Jacob come back his station and start dealing with another customer. Finally Jacob gets to me and we establish why I'm here. He says it will be an hour to an hour and half. I look at him and say "well it's already been 30 minutes. My appt was for 10 and it's 10:30!" He escorted me to the waiting area. After awhile a very nice young man strolled up and introduced himself and asked me how my service was going so far. So I told him how the first 30 minutes went. I asked how long he had been with the dealership (3 months) and his job ("customer satisfaction."). We had a nice detailed conversation and I definitely felt "heard." His name was Geoffrey Johnson. He does a great job and HE is the reason this review is 4 stars and not 3. They came to get approval to charge me for the flat repair. And I was FINALLY out of there at 12:30 pm.

This entire place is sleazy, go to a tote to note dealership and you'll get the same treatment…read more John the sales manager is the rudest man on earth, he will look you in the eyes and say "oh well" about the issues you're having with the car he sold you. Adam the salesman will lie about repairs, detailings and inspections. Vianney will reply to your reviews and act like she cares and wants to fix it but will never reply to the email she gives you to message her at. Save your time, go ANYWHERE ELSE. Unless you want a car that's in need of $4,000 in repairs when sold to you and severely neglected.

Update: 2 weeks after purchasing the car from Auto…read moreStarlight I could not be happier with my decision on signing a deal with Kamiar on a Toyota vehicle! The experience was smooth and he is very knowledgeable about every car he purchases and sells. He insured me that all my request would be completed which included ordering a 2nd pair of keys and detailing the vehicle. Kamiar also insisted on helping me search for competitive prices on maintenance and tuneups to make sure my car lasted a lifetime. (This assistance is rare/impossible to find in the car industry) If you're in the market for a vehicle I would highly recommend utilizing his service to meet your needs. 5 stars

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Service after the sale was really bad. My main complaint was the poor communication…read more I purchased a good car at a good price and all seemed fine for a bit. But my new plates never showed up. I will spare you the details but the auction company they got the car from lost the title. It took TEN months to get my plates. They finally got it done but honestly, every time I called, it was "she will call you back " and after my third time they finally would. Multiple emails with no replies for updates. It was this same thing over almost an entire year.... So exhausting. So for this reason, I do not give them my recommendation.

Got a car from here in December. Tomorrow will be the first day of April and I still haven't…read morereceived my title and registration. This place tried overcharging me for the car when the listed price was publicly available. On top of that, nobody seems to give a shit that I still haven't gotten my title and registration. This place cannot stand on business. I can't believe they are in the business of selling cars. No team work and no professionalism.

Colin was fantastic! He listened to my needs, showed me the perfect car, and explained all the…read morefeatures. The buying process was smooth and efficient. I appreciate his honesty and transparency. I'll definitely be back for my next vehicle.

Currently working through tax fraud with Starwood. My husband has done a handful of 1099 custom…read morecar work for these guys and unfortunately has been hit with an IRS slap in the face with more than 180k unaccounted for funds that he never did work for. We've completed a written and notarized statement that could jeopardize this entire company at the expense of poor handling of this situation. BE CAREFUL doing business with these guys!