I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

I visited Metro Nissan this past Saturday for a routine oil change on my 2018 Nissan Altima. I've…read moreconsistently serviced my vehicle at this location for years and have always had great experiences--until now. During my visit, I was advised to complete a fuel engine flush in addition to my oil change, which I agreed to. While the service itself was completed, the issue came when my husband picked up the vehicle on my behalf. He was attending to our 4-year-old at the time and was engaged in conversation with the advisor, Joey, when he noticed the driver's side door had been left wide open. Unfortunately, he did not immediately notice that the back portion of my driver-side mirror was missing--something that was fully intact when I dropped the car off. After contacting Joey, he admitted that the damage occurred when the vehicle was run through their car wash, which he acknowledged has been causing damage and needs replacement. While I appreciate the honesty, I am extremely disappointed that my vehicle was returned in that condition without being properly addressed before release. Due to scheduling constraints (including upcoming travel for my daughter's birthday weekend), I requested to bring the vehicle back on a specific day and asked for a rental car due to the inconvenience caused by their error. I was told rentals are not provided for one-day repairs, despite this being damage caused directly by their facility. I was then escalated to the service manager, Dave, but have yet to receive a resolution. This situation could have been handled much more professionally, especially considering I've been a loyal customer for years. At this point, I'm hoping for a proper resolution but will strongly reconsider returning to this location for future service.

I had a very disappointing experience at Metro Nissan of Dallas. I went to the dealership four…read moredifferent times, driving back and forth while we negotiated the price of a vehicle. Each time we discussed numbers and worked toward an agreement. Eventually we agreed on a price of $31,500. After all that time and effort, they told me to come back the next day and that if the vehicle didn't sell to someone else, then they would sell it to me. That is extremely unprofessional after a customer has spent so much time negotiating and committing to a deal. To make matters worse, Chris in the finance department was extremely rude and dismissive during the process. Customer service like this makes the entire experience frustrating and disrespectful to the buyer's time. I would not recommend this dealership based on how poorly this situation was handled. then they replied to my yelp review as they agreed to the 31,500. I just received a notice this place is is really something.

Very smooth, seamless transaction. Loved working with Cliff. What a great guy. Couldn't have been…read moreeasier, seemed too good to be true, but it wasn't.

I sold them a car. The entire experience seemed too easy and I was therefore suspicious. I…read moreresearched and was pleased with the results I found as well as how easy the transaction was. They scheduled t meet me at our local Chase bank, inspected my car and had the bank issue a certified bank check. They dropped me off at home. The buyers agent was friendly, professional and made the entire experience a pleasure.

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

Unprofessional and shady business when having a conversation about a car (High End). His use of…read morelanguage and how he articulated his frustration over disagreement about the car was rude and unprofessional. The rudeness started once I brought facts about the quality and integrity of the car. (How the car was traded several times, factory warranty questions, etc). All this was through text and even one phone call. Actually the call was like talking to child throwing a tantrum. I would not recommend this dealer and their cars, and if you are really considering to buy, please do your homework about the history of their cars.

I did not purchase a car from here, but wanted to share my excellent experience with this…read moredealership. Cotroneo Auto Group offers an auto detailing service, and I got my 9-year old SUV (new to me) detailed by Paco. He did a terrific job on detailing the interior of my vehicle. I could not find an area that he missed in the interior. He was very thorough. The staff (Robert, Paco, Sheila) was terrific. They are kind folks who care about service. I felt welcomed as soon as I entered their door, and I wasn't even there to purchase a car! Note, I would recommend calling ahead to schedule a detailing appointment as this service is available mostly during the weekdays.

Cotroneo had the exact Porsche we were looking for and at a very competitive price. Karl made the…read moreout-of-state car buying process very easy. He was responsive, took his time showing the vehicle to us via FaceTime, and he walked us through the purchasing steps. Shipping was handled quickly and title arrived shortly thereafter.

I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

After retiring from the military and moving to Texas I was ready to buy my dream car but knew…read morenothing about the process, it's scary but Yulian made sure that every question was answered and all my worries were put at ease! I haven't bought anything from Dallas Lease Returns yet, but I know that with Yulian's help I'm going to walk away with my dream car soon!!

I had an excellent experience at Toyota Dallas thanks to Luis Mendoza! He was absolutely awesome,…read morepatient, knowledgeable, and professional. Luis took the time to explain everything clearly, making sure I understood all the recommendations for my car. I really appreciated how he listened to my concerns and worked with my budget, helping prioritize what needed to be done first. He made me feel completely comfortable and confident in the service. Highly recommend asking for Luis!

Francisco Cano's unprofessional and dismissive behavior was the single biggest reason this became…read moreone of the most frustrating and incompetent experiences I have ever had with a company. To be clear from the start, I completely understand Toyota's need to prevent fraud. My frustration is not with the security process itself, but with the lack of customer service, poor communication, and unnecessary obstacles, especially given that our situation was already confirmed internally. My friend sold her car to Toyota of Dallas and moved out of state. Toyota was supposed to mail her check in November. When it never arrived, she followed up in December and asked for a tracking number. She was told they could not find it, which strongly suggests it was never sent. She was then given two options: pick up the check in person or have it remailed. Because she no longer lives in Dallas, she asked if her friend (me) could pick it up instead. She explicitly asked whether any authorization or identification would be required. Toyota's response was, verbatim, that no additional authorization was needed as long as she was comfortable with me picking it up. Toyota had my name and acknowledged that I was approved to retrieve the check. After multiple attempts to reach accounting and several phone calls just to get the check prepared, I finally spoke with Francisco Cano. From the start, he was dismissive and rude, repeatedly cutting me off before I could finish a sentence. He insisted there was no way I could pick up the check, directly contradicting what other Toyota employees had already confirmed. To verify, I went back to my friend, who showed me written confirmation from another Toyota representative stating they had spoken with Francisco and that the check was ready for pickup. Despite this, when I arrived at Toyota of Dallas, Francisco again refused to release the check. He would not come speak to me and relayed his refusal through the front desk. When I finally spoke with him directly, he continued to interrupt me and refused to listen. His proposed solution was that I wait an additional month to speak with a colleague who was out of the office, meaning a check that was supposed to arrive in November would still not be received by February. This was despite the fact that the colleague had already confirmed authorization and had spoken to Francisco directly the day before. What made this experience especially frustrating was that there were many simple solutions available. I offered to FaceTime my friend. I offered to provide written authorization. I asked if they could simply mail the check to the address they already had on file. Francisco refused all of these options. Eventually, after I insisted that waiting another month was unacceptable, Francisco brought out his manager. The manager resolved the issue immediately and said, "We'll bring you the check right now." It truly was that easy. Even then, Francisco required me to FaceTime my friend and have her hold up her ID. When the check was finally handed to me, my name was clearly printed on the envelope as the authorized pickup person. Had Francisco taken even a few moments to review the information, speak with his colleagues, or approach the situation with professionalism, this entire ordeal could have been avoided. Again, I respect Toyota's need for security. What I do not respect is rudeness, dismissiveness, and a complete lack of effort. This experience was unnecessarily stressful and reflects very poorly on Toyota of Dallas and on Francisco Cano specifically.

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Appreciated the friendliness and sincerity of the owner. He's also fantastic at detailing vehicles…read more The vehicle I got was a 2013 but looked brand new inside and under the hood.

I bought a Hyundai Kona from them. Jorge Guzman was the best salesman and helped me exceptionally…read more He made the process as easy as possible and was so flexible with my chaotic schedule. I swear I texted him multiple times asking to move the time and he was nothing but understanding and accepting. He was so kind and made it such a great experience. Thank you ottosource and thank you Jorge!!

Got a car from here in December. Tomorrow will be the first day of April and I still haven't…read morereceived my title and registration. This place tried overcharging me for the car when the listed price was publicly available. On top of that, nobody seems to give a shit that I still haven't gotten my title and registration. This place cannot stand on business. I can't believe they are in the business of selling cars. No team work and no professionalism.

Colin was fantastic! He listened to my needs, showed me the perfect car, and explained all the…read morefeatures. The buying process was smooth and efficient. I appreciate his honesty and transparency. I'll definitely be back for my next vehicle.

Currently working through tax fraud with Starwood. My husband has done a handful of 1099 custom…read morecar work for these guys and unfortunately has been hit with an IRS slap in the face with more than 180k unaccounted for funds that he never did work for. We've completed a written and notarized statement that could jeopardize this entire company at the expense of poor handling of this situation. BE CAREFUL doing business with these guys!