Great service, Bruce was extremely helpful and ensured we met our deadline to leave. Our…read moremechanic,Justin,did a quick job identifying and fixing the problem. Everyone was super helpful and friendly!

Bruce is a GOD. Bought several bikes over the 28 years we lived in Hopland. Wonderful owners as wellread more

Every time we have been there the people were friendly and nice. Always have everything I needread more

Phenomenal staff!! Leif and Daniel got me through a very high stress situation! Their help was…read moreinvaluable to me and their expertise, calm and collected demeanor kept me on track! Above and beyond the call of duty THANK YOU NO VERY MUCH!!

I just needed new tires mounted and balanced on my Vespa Pillagio but…read more Chris not only did the tires he inspected and evaluated numerous areas on the scooter. I was VERY impressed with his knowledge & skills. He's my Vespa specialist now.

This review for Chris and MotoMedic is long overdue. Chris' attention to detail and precision…read morecannot be overstated when it comes to his work. There is truly no one like him--not only in mechanical ability, but in the way he treats his customers. He consistently goes above and beyond, whether it's routine maintenance, upgrades, or helping add a few farkles. He has kept my 13-year-old Triumph Tiger running in absolute pristine condition. What sets Chris apart is his honesty and straightforwardness: he tells you exactly what needs to be done and what doesn't, with zero upselling, ever. Just clear, honest answers backed by exceptional skill. If you want someone who combines mastery of mechanics with genuine customer care, he's the one you want working on your bike.

Recently purchased a 2023 KTM duke 890R from kb motorsprts…read more The transaction was perfectly smooth Christian is awesome he gave me a super fair deal on my trade in it helped me out by not dealing with the typical craigslist flakes/lowballers. This should be my 3rd ktm I purchased from them but it's actually my 2nd due to not having it in stock a ktm 500 excf I wanted. Buy with kb motorsprts there will not be any markup on the msrp. Another thing their service department does good work I had my 2022 690 smcr and my 2023 500 EXCF service there. Super fair rates compared locally to me. Thanks kb motorsports for the 2022 ktm 690 smcr and my brand new 2023 KTM duke 890R

If you think you can depend on this dealership to take care of your motorcycle, think again. I…read morebrought my older bike in just to get new tires put on, and on the way home I immediately noticed a loud rotating noise that had never been there before. I called the shop and was basically told it wasn't their fault, that my bike was already in poor condition, and to just try riding it home to see if the noise went away. When I got home I saw my chain was left super loose and sagging onto the swingarm, my front wheel bearing is now failing, and the axle nut on the front wheel was completely missing. None of these things were issues before I took it in. They've been dodging my calls ever since and won't do anything to help. Now I'm stuck with a bike I can't even ride. Super disappointing that a shop that seems professional can have such dangerous and incompetent oversight that could seriously hurt myself or others. stay away at all costs. Update: After 28 days of being gas lit at every moment they finally fixed their mistake. they did want me to pay for them to fix their mistake but after twisting their arm and not giving in they fixed it for free. I was accused of taking the nut off my bike myself and blamed for the problems they caused. highly unprofessional shop and honestly for your own sanity just go to another shop. Im done with these people. no accountability. 0/10

Jed in the service dept helped me resolve a cooling issue over the phone. At is back in business…read more Thanks Jed

Why spend money on TV ads when you won't even acknowledge a customer in the store? I was there…read moreyesterday, the only customer in the place. The 2 guys at the front desk and the other employee standing next to them never said a word to me coming or going or during the 20 minutes I spent looking at motorcycles. I'm in the market for one but I will be looking elsewhere.

Here's my review of the Zen House:…read more My Ducati M900 is deeply emotional to me. My (now late) wife gave it to me new as a birthday present in 1998. I sold it to a friend in 2006, but then it blessedly came back to me 17 years later after she passed. The bike ran fine, but had lots of Bodega corrosion and needed a complete service. The Keihin flatslides were leaking, and the fork tubes were pitted and leaking. But again, the bike ran fine... THE BAD: I just went through two HORRIFIC experiences with two shops over the past 2 years. (#1 is in Rancho Cordova and starts with a "P", #2 is in Santa Rosa and starts with a "B"). They took $4,500 of my money, and #2 actually had to trailer my bike home because they couldn't fix it, and it wasn't rideable any more. The (just replaced) timing belts were so loose that Dave pulled them off by hand. They epoxied my old carburetors together. They changed fork seals on pitted tubes! These are shops with good reputations, but my experience with them could not have been worse. They are either grossly incompetent, or they just wanted to string me along and take my money. Either way, SO disheartening... And #2 actually didn't believe me that the bike ran well when I brought it in. He repeatedly kept telling me that "most customers don't know what a good-running bike runs like", as he's trailering my bike home! I was parts and service manager at Michael's H-D in Cotati for 7 years, I kinda know when a bike is running well or not. I've ridden bikes since I was a kid. THE GOOD (No, THE GREAT): The Zen House changed everything! OMG. It's like the clouds parted when I walked through the door. Dave and Kelley are wonderful. They found the "unavailable" flatslides and "unavailable" fork tubes that the other shops couldn't find. The entire experience was, as Dave calmly puts it, "Not a problem". AND Dave was the only one to notice that my tires were 13 years old! Dangerous, they gotta go. The other shops didn't care, or notice. THIS is the shop you want to take your motorcycle to. They have "the touch", the experience, the vibe, the extreme competence. They make good stuff happen... My deeply heartfelt Desmo is a lively, thriving beast once again because of the Zen House. My bad experiences are behind me. I am truly a lifetime customer from this point forward. Steve Ring Santa Rosa, CA

This place feels like you're in a movie: a cult classic film where a menagerie of motorcycle…read moreenthusiasts converge in a charming country setting, wrenching on their bikes and telling stories of adventures past. The owner and mechanic is like the shop's name describes: a guru. A Mr. Miyagi of motorbikes if you will. The service is as old-fashioned as the vibe at the shop. You'd expect a 57 Chevy to pull in to the neighboring gas station connected to the shop, and 4 gentlemen in uniform to eagerly come running to attend the traveler's needs. Stellar work ethic, friendly service, and full of zen vibes. This shop gives Mendocino county something to be proud of.

I just called ready to purchase a bike i know i want that they have in stock and put me on hold for…read morea short period of time before just hanging up on me. Guess its for the best because as i was on hold i saw nothing but bad reviews on this place. Ill be driving out an extra 2 hours to a dealer that wants to make a sale.

How to make a 5 star review go to a 1 star review...Long story short...bought a $15000 motor for…read moreour pontoon and had installed. Nick the salesman was great. Took boat to lake over Memorial weekend and found they mounted motor to high (after being assured they test drove it for an hour) haul boat home, lower motor, all good, stuff happens. Here's the kicker. The speakers on the right side didn't work (they've always worked before)Told salesman issue and he ran it up to GM who said it could have happened while hauling. Totally valid yet we've hauled same boat over same road for 5 years with no issues. So instead of eating the $200 and avoiding bad reviews and loss of business, you doubled down. A small business in a small town....not very smart.

I bought my 1st Harley Davidson. from HPC. Couldn't ask for better customer service. Since then…read morehe has rebuilt my ultra after a hit-and-run accident. He is also rebuilt my motor A120R Factories Harley Davidson race motor. He is also helped customize my 2005 dyna. Always satisfied with his work. If you're thinking about buying a motorcycle he has a few used ones in the shop. He also has some custom builds that are beautiful. Stop by and say Hi always a friendly face. Couldn't be more satisfied with the work he has done for me

This motorcycle shop is not a typical garage. Greg and his crew are a rare crew. They actually care…read moreabout people and their investments in motorcycles. My wife and I were traveling and had a breakdown, Greg went way beyond customer service and helped us. It took weeks to get the parts we needed to make repairs. He allowed our bike to sit in his shop, in his way until the parts arrived. He made the repairs and called to let's us know the bike was ready to go. We went back to get the repaired bike and it was waiting with all repairs done and ready to go. Everything was perfect. The bill was less than expected, I couldn't be more satisfied. I wish I had a motorcycle shop of this caliber in San Luis Obispo. Thank you Greg. Brent Frank

Great service and even better people. Well worth the drive. As a long time customer of Cycleworks…read morein Healdsburg it was great to have the shop continue after Richard retired (again).

Needed some tires pulled from some rims on my wife's scooter. Local auto shop said they couldn't do…read moreit, but recommended Cycles Works. They were friendly, fast and professional. I'll be back for any scooter/ motorcycle needs I have.