Wow!!! If you are looking to buy a Toyota head straight to Beaver Toyota in St Aug and ask for Mike Elkin!!! I decided I wanted a new Rav 4 and worked with Mike. It was an easy, honest, straightforward experience. I couldn't be happier with my new Rav 4, Mike, and Beaver Toyota!!! Highly recommend!!!! Lee read more

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Cameron Hinter rocked. Fixed my fob and there was a recall I knew nothing about. I came in no appointment and I was in and out in about two hours. read more

Beaver Toyota St. Augustine - Very bougie here since the charge $199 an hour for diagnosis NEVER again it's an old Toyota not a lexus. - Auto Repair Near Me - St. Augustine, Florida

Oh boy, ok, first time I went to Beaver they did a good job on my trucks suspension. So I felt comfortable bringing it again for my AC. My AC, fan worked but only blew hot air. My evaporator core had gone bad. So I took my truck in to be fixed. The service advisor was pleasant, and informed me of the progress. I pick up my truck, cold ac!! Great! Well, not so great. Within a couple days, my ac shut off, then back on. A few more days the same. Now nothing. Before, the fan would blow, but only hot, now nothing. Thinking, it was a simple fix I replaced the blower motor myself, it was easy to get to. Still nothing. I find that the mechanic must have been in a hurry or lacks the integrity for the job. The footwell light was not connected, as a matter of fact I can't even find the wire that plugs into it. I also found that the center console was not completely bolted down. Not a quality job. VERY DISAPPOINTED! The first star is for the advisor, he did his job, was professional, and informative. The 4 missed stars is for the technician who failed to do his job. Before, at least I had a fan, now nothing, and a truck now incomplete read more

You would think after the first bad experience we had at this dealership we would learn our lesson. Took my 4Runner in there for service and they damaged my vehicle and didn't take responsibility for it. Then my son goes in there and buys a van from them and the AC doesn't work a week after delivery and he's getting a major runaround,their extended warranty is a joke. Service is extremely questionable. read more

On July 16th 2026 I arrived early for my scheduled oil change and was told the service would take about 1-1.5 hours. After waiting two hours with no updates, I checked in because I had another appointment. At that point, the service manager could not locate my appointment or my vehicle. After searching the lot, they discovered that my car had never been placed in line for service due to incomplete paperwork, so it had been sitting outside the entire time. Although they offered to begin the oil change once the car was found, I was already late for my next appointment and had to leave. Unfortunately, there was no apology or acknowledgment of the inconvenience. The following day, I received an invoice stating that I had refused the service, which added to the frustration. The next day my partner contacted the service manager, who did respond promptly and offered to pick up my car and complete the oil change at full cost. While I appreciate the follow‑up, the overall experience left me uneasy about leaving my vehicle in their care again. For that reason, I will not be returning. read more

My visit to Beaver Toyota in St. Augustine began with a singular purpose, to inspect a pre‑owned 2016 Mini that I had previously identified online. What unfolded, however, was an encounter that offered a compelling illustration of how organizational culture, spatial design, and interpersonal professionalism converge to shape contemporary automotive retail experiences. The vehicle itself will serve a practical role in my academic journey, as I intend to use it primarily for monthly commutes to the University of Miami while pursuing the Doctorate in Educational Leadership. As a Vietnam Era Army veteran, discipline informs my decisions, and I recognize that attention to detail, no matter how small, is essential in creating a business ecosystem that is both scalable and sustainable. From the moment I entered the dealership, the showroom's architectural coherence and meticulous presentation commanded attention. Its deliberate use of space, visual clarity, and curated aesthetic communicated an institutional identity grounded in hospitality and excellence. Rather than functioning merely as a transactional environment, the showroom operated as a carefully designed space intended to elevate the customer's experience and reinforce the dealership's commitment to quality. This impression was immediately reinforced at the reception desk, where Emily greeted me with notable courtesy and attentiveness. Her professionalism set the tone for the remainder of the visit and facilitated a seamless introduction to Roderick, known within the dealership as HotRod. His approach to customer engagement warrants particular recognition. HotRod's professionalism, warmth, and genuine interpersonal ease effectively dismantled the conventional stereotype of the automotive salesman. He demonstrated a relational model of interaction rooted in clarity, respect, and emotional intelligence. Indeed, HotRod exemplifies the kind of individual whose integrity and personable nature would make him welcome in any home, a testament to both his character and the dealership's standards for staff excellence. Having arrived early and without breakfast, I mentioned my situation in passing. HotRod responded immediately, coordinating with the front desk to obtain a menu from the café located within the dealership. The menu's breadth and quality reflected an understanding that customer experience extends beyond the mechanics of vehicle purchasing. The staff member's decision to deliver the delectable meal directly to my seat further underscored the organization's attention to hospitality and detail. Meanwhile, HotRod navigated the procedural elements of the transaction with efficiency and purpose, ensuring that each step remained transparent and seamless. These reflections are less about the mechanics of the purchase itself and more about the culture of the dealership. I have not yet experienced the Service Department, yet this narrative represents the beginning of a customer relationship that I anticipate will continue to evolve. Taken together, these interactions reveal a dealership environment that integrates spatial design, interpersonal professionalism, and customer‑centered amenities into a coherent operational philosophy. My experience at Beaver Toyota thus serves as a compelling example of how organizational culture is enacted through everyday practices, shaping consumer perceptions and reinforcing institutional credibility. It demonstrates that excellence in customer service is not merely the product of individual performance but the outcome of an ecosystem in which design, discipline, and ethos converge to produce meaningful and memorable experiences. Kudos to the Beaver family! read more

Had been getting my cars serviced here and my family had picked up a couple cars from here so naturally when it was time to get into a new vehicle seeing what beaver had was kind of a no brainer. And I won't lie, the guy i talked to was nice but when it came to their prices. First truck they showed me was a 2015 Tacoma with very faded paint, shaking like no tomorrow and a check engine light on for 19k. The second was a little 5spd manual single cab 2006 Tacoma with 280k, very fun to drive and honestly in good condition but nearly 12k for that is a little high in my opinion. Drove a couple cars but nothing I liked. They gave me a low trade in offer for my vehicle and ignored me when i asked about them just buying my vehicle. About two weeks later i went with a car from another dealer and when the sales man from beaver reached out and i told them I went with another car I was met with a "good luck with that". They didn't have anything i wanted in their selection and me going with another vehicle somewhere else was enough to leave what I can only see as a rude remark. read more

Beaver Toyota St. Augustine - Message from employee - Auto Repair Near Me - St. Augustine, Florida

Highest prices in the area. Horrible service all around. We ended up buying a Corolla from them and they took advantage of our situation. We needed a car before the weekend was over and they added 3k markup on a Corolla. I'll never buy from them again. Should have never bought from them in the first place but wife was panicking that we wouldn't find anything else. read more

As of Today, still no apologies for this major error, but constantly sending emails to sell me something! 8/19 On Saturday July 12, my husband and I brought the Tundra in for service. We dropped it off at their new location. So we could run errands together. We just wanted an oil change and tire rotation. The vehicle has 15k miles. We had explicitly requested the air be checked in the tires as well. 2 hours later we got a call the truck needed new cabin air filters. We decided we would change those ourselves and declined to have the dealership do that repair. We found the kit for $30 something online. The wanted well over $200. Understand people gotta make money. However.... Why I am leaving this review is because we paid $49.99 for a tire rotation and when picking the car and getting back on 95 the low air pressure light went on. So after all that, the tires were worse than when we came in. If you wanna spend $50 on a tire rotation and get on the highway and the warning low tire light pop on this is your place. With being on the highway we couldn't just circle around back, so we just drove home and did it ourselves. Do better Beaver! read more

Salesman Jake was awesome. Very helpful when trying to find my daughter a car. Patient when questions were asked and after a few test drives later we got my girl in a brand new 2026 Corolla. read more

Beaver Toyota St. Augustine - Kelsey loving her new Toyota ! - Auto Repair Near Me - St. Augustine, Florida

Gary is the best. B. E. S. T. Nail salon in there is great! But... the fumes... gosh the FUMES! The fumes of chemicals! But what if I just... touch it... wait... OUCH! read more

Customer service was slacking here. Very dismissive when I was asking to explain more about the maintenance package I had through another Toyota. Didn't take time to explain and was sassy when I questioned if they were sure they were looking at my plan. I left and took my business elsewhere read more

I am writing to share feedback regarding my service visit on 4/21/2026. I had a scheduled, confirmed appointment with Gabriel Perez-Ocana. Unfortunately, the appointment did not go as expected Upon arrival, I was informed that Gabriel was off, I was not notified beforehand. While I was assigned another service advisor, the check-in process felt disorganized. Furthermore, a third service advisor was involved in my check out and payment process, which created confusion regarding the work performed. More importantly, I discovered that the 55,000-mile multi point inspection was not performed, the technician only reset the maintenance light without actually inspecting the vehicle This is a safety concern and not the level of service I expected Sincerely Rogelio Hernandez read more

Just had an outstanding experience buying a new Highlander at Beaver Toyota. Our salesperson, Hazem, was extremely knowledgeable and helpful during the entire process. We asked a lot of questions and if he wasn't 100% sure of an answer he would find out the correct information, giving us complete trust in everything he told us about the car. Price negotiations were upfront and pressure free. Both he and his manager, Gil, were professional and courteous at all times. I highly recommend Hazem and Beaver Toyota if you are in the market for a new car. An added bonus is that the facility is absolutely beautiful with an excellent restaurant so future service visits should be a very positive experience! read more

Disclosure of cost and payments Furnish documentation of transaction Take time on new car's to point out features and add on's to purchase price. Be sure customer drives car, Prior to leaving lot. Keep the agreement salesman made with his boss approved. Trusted company? read more

I bought my car from here? Scotty is a great service manager and I enjoy the drive. They have a great warranties and are really great on service. read more

Be careful when you buy a vehicle from here. The address they tell you and what's on paperwork is an hour and 20 mins away from where the vehicles actually are. Leaving a negative review, because this caused me to get negative review. Be transparent!! read more

Had a vehicle that was having issues and needed a car asap. I wanted a certain vehicle and was told that i had to have a certain amount down.. I was not able to have the funds. A few days later receive a call from Colin Bellen And Nancy West stating that they were able to find a bank and finance me for a cheaper down payment on the car i specifically wanted. So thankful for their hard work and dedication to figure out my situation and get me in the car I wanted and needed. Went to the dealership to get the car and what a lovely experience I had, gave me a tour of the facility I got a massage while I waited for my car to be detailed. All staff i delt with were kind and thoughtful. So if you are in the market for a new or used car or trade in go to beaver Toyota in St Augustine, I got Wowed!!! read more

Beaver Toyota's service/repair department is one of the greediest operations in the area. Routine repair, parts, and maintenance costs are outrageous. They operate like a dingy strip mall business - adding 3% to credit card payments and lacking customer communication tools that are common today, such as texting. We took our car in at 7am and the only communication during the day was about the extortionate amount of the bill (and we expected a pretty big bill because CAR DEALER). We had to call twice and wait to find out if the car was ready, only to be told after 5pm that it was not because they were "waiting on parts." Not a problem, but they couldn't have just sent us a quick text in the early afternoon letting us know? Nope, the burden is on the over-charged customer. The technician, Gabriel, was pleasant and professional and did his best (hence the 2 stars) but this company is poorly run and overpriced. I guess the Beaver lady's hair styles, outfits, and make-up for all her advertising appearances don't pay for themselves. Somehow I doubt that much of the wealth is going to the employees, who do seem to work hard. read more

The new Beaver Toyota is stunning. The salesman we had the displeasure of working with, not so much. Contrary to what the salesman said, my Mazda Miata is NOT a "street legal go kart" that I "will soon tire of". I'm not kidding. He actually said that, more than once. Regardless of his praises of Toyota hybrids, we are not interested, we are not interested, and we are still not interested, so please stop pushing them on us. When politely asked to hold commentary until after the test drive so that we can listen to the vehicle and talk amongst ourselves, he refused to honor our request, even when it was stated repeatedly. Need I go on? Does he actually believe that such disrespect is going to result in a sale to happy customers? Not going to happen, not now, not ever. Worst car shopping experience ever. read more

Kinks appeared to be finally ironed out after moving to this big location... Our technician said that it was a big move with a lot of chaos at any rate this dealership service department save me $9000. When I was in Tampa a Tampa dealership down there told me I needed $9000 for the work. I told him I was gonna take it to Saint Augustine. Come to find out. I did not need any of that work at all and I have reported that other company to the Attorney General. The dealership the service department is very honest and they have helped me out many times. read more

I made an appointment online super easy. I arrived 30 minutes before my appointment and they were able to take me right away. Lewis was the representative that assisted me and he was super. It was a 10k mile check. I went and grabbed breakfast and my car was done by the time I came back. Each time I visited Beaver Toyota all the representatives are friendly and willing to assist. Keep up the great work. read more

Excellent location! Nice new waiting area! Convenient Professional Service Efficient Car Review Video provided read more

Overwhelming marketing that leads one to feel as though there's nothing that goes beyond squeezing every dollar possible out of you. From the check-in for a basic oil change where there was a push for costly extras that weren't yet needed (but which the less savvy consumer could easily be talked into), to the wait-room experience where they hope you'll drop a lot of money for snacks, coffee, and yes, maybe get talked into speaking to a sales rep to trade your car, the atmosphere's a turn-off. Relatively quick turn-around is the ONLY reason for a second star, although I'd have rated this dealer at 1.5 if given the chance. I've already directed friends to other dealers. read more

Beaver Toyota is a nightmare. Avoid them like the plague! Bought a used Camry and nothing but issues and problems with this lemon

Called ahead to make sure a vehicle was in stock and was told it was. When I arrived it turns out that vehicle wasn't at that location and under "warranty repair" knew that was a lie from the salesman Luan but still it was a long drive and was ready to make a purchase. Found another vehicle I liked. Price non negotiable after spending half a day at the location. Ended up leaving and getting ready for work and learning that warranty repair work was actually body work being done from a recent accident. No thanks. I was lied to. Sale was made at another location. Thanks Luan! read more

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Beaver makes it right! I had a problem with my last service visit from a few months back and when I mentioned it to Scotty he was super professional and empathetic. He spoke to the service manager and they made things right. I am 100% satisfied! This gentleman is an asset to Beaver Toyota's service department. Also, I enjoyed an AMAZING grilled chicken Caesar salad while waiting for my car to get done. Plus, some compimentary coffee that was really good! read more

I had a great car buying experience yesterday evening with Mr. Charlie. He is a great salesman, cares about his customers, and make it a point to meet their needs. I would most definitely do business with him again. I'm all about customer service and Mr. Charlie did not disappoint. I'm loving my Toyota Tundra. Thank, you Mr. Charlie. read more

Title: Loyal multi-car buyer permanently banned without explanation My family purchased roughly 11 vehicles from Beaver Toyota of St. Augustine over many years and always used their service department. We spent thousands on maintenance and repairs, including a 2013 Jeep repairs and service where we purchased it from another dealerships. On August 25, 2025, the General Manager sent an email permanently banning my wife and me from the dealership for sales and service, citing a "repeated pattern of contentious behavior." A second letter on October 8, 2025 confirmed the ban is permanent and includes my wife, who has never written a review or complained. We were never shown any specific incidents, dates, or documentation -- only general statements. All factory warranties, Fidelity extended service contracts, and prepaid maintenance plans must now be serviced elsewhere. Other experiences during our time there: * Multiple instances of incorrect or missing add-ons (tires from 2009 on a used vehicle, unpainted undercarriage shown as "inspected," etc.) * Long wait times and communication issues in service * A used-vehicle 30-day exchange policy that requires repaying taxes, doc fees ($999), and any price difference The dealership has a mix of very positive and very negative reviews -- our personal outcome was a complete and permanent loss of service access after years of loyalty. Prospective buyers should be aware that the relationship can end abruptly and without specific justification. This review reflects my honest personal experience and is protected under the Consumer Review Fairness Act of 2016 (15 U.S.C. §45b) and the First Amendment. read more

Seems the service and promises were only good up till the time the cash changed hands. Disappointed. Communication needs improvement. read more

Beaver Toyota St. Augustine - They said they'd fix it, then they attempted to farm it out. Nonetheless the communication needs improvement. - Auto Repair Near Me - St. Augustine, Florida

If I could provide no stars, I certainly would. Recent purchase of a used vehicle turned out to be an initial good experience with a salesman (you know who you are) to an absolute nightmare. Trying to negotiate a lower payment was met by this salesman's poor attitude, unprofessionalism, etc. After purchasing the vehicle, there was no thank you, handshake, etc. ... just attitude!!!! Will never buy a car from here again!!! People have many other choices and car dealerships to go to. This place is not one of them!!!!! Horrible!!!! Buy a car from some other place!!! read more

I can't thank Curtis Jones enough for his help. He made buying my new 2026 Corolla very easy. He truly went above and beyond and accommodated my schedule. My husband and I love the Beaver Toyota family. read more

Let me start by saying that Beaver has always been a good dealership for service. That is until my last visit 6-23-25. My wife's gun was stored inside the drivers door panel. Shame on me for forgetting it was there but, shame on Beaver service for it not being there. There have only ever been 3 people in my car, me, my wife and Beaver Toyota. Also, note my car is ALWAYS LOCKED. This gun was a gift from my wife's deceased husband which makes it that much worse that someone, mechanic or porter, decided they liked it more than we did. I called Beaver Toyota about this and the service manager I spoke with could not have cared less. Only telling me, "oh we've never had any theft here". My comment back was, "you have now". He didn't say oh I'm so sorry to hear that happened or I will follow up on this for you. NOTHING! It cost me $1,100.00 to replace this gun. Thanks Beaver Toyota!! read more

Service department is awful. They don't seem to care about the promises they make. After waiting more than the time they promised they didn't even start on the job. read more

Jason whistle sat down with me all day explaining everything and working with me on buying my first car. He made the process so seamless and made a point to make sure this was a stress free process for me. I was dead set on a used car but was offered a brand new Prius for about the same cost which I decided to go with. I couldn't be happier with my purchase and he really did make the process stress free. Thank you to the team for making my first car purchase so great! read more

Beaver Toyota St. Augustine - Auto Repair Near Me - St. Augustine, Florida

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I spent 2.5 hours to get the oil changed with an appointment. Always try to get extra services done. Did not provide notification that the car was done because I was walking the lot, yet happy to send me a text and call me during the visit to try and sell me a new car. Even sent me a text saying I could watch a video of their inspection, but I had to go ask after 2.5 hours to be told the car had been done. read more

I think it's hard for me to be a fan of car dealerships in general, but this place is just stressful to me. Buying a vehicle with my father was difficult here. Not consistent with their word and a lot of little things that you would expect to come with the car that they never mentioned were lacking. Weird energy here. read more

Thank you Jason W for making the deal happen for my new Cross! LI look forward to taking many trips north! My grandson will be thrilled I have another black SUV for our travels! :) read more

Beaver Toyota in St. Augustine is the best place to buy a car. I know, because I have bought 3 cars here. It's a great place, relaxed and welcoming. My salesman is CORY BOWERS. My sister was with me when I bought my latest car. She wanted me to go somewhere else. I insisted on Beaver St. Augustine because of Cory and the quality and selection of Beaver's used cars. Now she totally gets it. Cory is not pushy, very pleasant, and he listens to what you are looking for in a car. He makes buying a car fun for me! If I could, I'd give CORY BOWERS more than 5 stars. He deserves a crown of stars! read more

Beaver Toyota St. Augustine - A return customer is a happy customer! This is the latest of 3 cars sold to me by CORY BOWERS. - Auto Repair Near Me - St. Augustine, Florida

I called Beaver Toyota asking about a used Acura MDX they had on their lot. They asked me to come in and take a look along with checking out the MDX competitor, the Toyota Grand Highlander. Andi Vojth was there and greeted me at the door. She already had the car pulled up and ready for me to take it on a test drive. I was not expecting to love the Grand Highlander but WOW was I surprised. Beaver Toyota knew I was on a strict budget but all they kept saying is they will say "YES" to any reasonable offer. Well they kept their promise. Not only was the buying experience great but they also worked with us as my wife was at home taking care of our newborn but they made it possible for us to sign paperwork remotely. I am never someone to make rash decisions but the price was extremely fair and Andi really fought with the sales manager to make sure we could make a deal. 10/10 experience. Oh and wait, I have a 20 Year / 200,000 mile warranty... read more

Beaver Toyota St. Augustine - Auto Repair Near Me - St. Augustine, Florida