I came into the shop with my aunt who is a quilter. We stopped in on a Friday in August and were greeted by a friendly employee who was very helpful. After my aunt spent some time looking at all the material she picked some out and went to a cutting table and set the bolts down. We were then greeted by someone younger who eventually identified herself as the shop owner's daughter. This girl was condescending and argumentative. When we went to check out we did not want to give out our email address and she was relentless in asking.
And I don't like to comment on most people's looks but this girls needs to realize that she is not a small person. She was wearing what looked like workout shorts that were many sizes too small for her. It was so embarrassingly difficult to look at and we found ourselves constantly looking away. So much blubber hanging out of everywhere! So sad for a 20-something. As a representative of her family's business, she really failed since she was also dressed like such a slob.
So my aunt found two bolts of the same fabric, one marked 7.99 and the other 10.00. The owner's daughter yanked the bolt out of my aunt's hands and stated that it was a mistake and there was no way they were going to sell it at such a low price. She ripped the 7.99 tag off the bolt. We should have left right then and there but my aunt is too nice.
If it were up to me, I would not shop here but my aunt likes the selections and the other employees are always friendly and helpful when she comes in. Hopefully this family member will stay away from "helping out" at the store.
Their hours are also an issue. Sometimes during the week (usually on Thursdays) I have taken my aunt there only to find the store closed. Even though the hours say they open at 10am on their calendar, there will be no one there. By 10:15 we will get tired of waiting for someone to show up. That has happened on more than one Thursday.
One other thing, they are at a newer location on Oklahoma by Ace Hardware, not on Layton Avenue anymore. As a business owner you would think they would want to advertise that more. read more