amazing. 10/10 service every time I've came they've had quick service and are even cheaper than the other place a mile away.

Cold Stone does it for me every single time. My favorite icecream shop forever and always. read more

Cold Stone Creamery - Cheesecake and bananas - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

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I haven't had Cold Stone since high school, so this is nostalgic when I discovered there's a location here in the area. It's cool to see them make the ice cream in front of you and it taste even better once you taste it. I would pass on the waffle cones as it seems like they've been either sitting out for a while, absorbed the humidity, or old. Plus they cost extra so save yourself a few bucks and just stick with the cup. read more

Cold Stone Creamery - Large Oreo Overload in a Chocolate Sprinkle Waffle Cone - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

Fast and friendly service. Bryan was amazing and super nice and suggested a custom mix that me and my husband loved when we weren't sure of what to order. Will definitely be back! The location is clean and convenient to walk to after watching a movie at Alamo. read more

Sure, it's a chain. But the staff make all the difference. I got a "small" which would be a large anywhere else of coffee and fudge and the staff member was super amazing. Super helpful and patient with me. Next time though, I think I'll get the kids size. read more

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my childhood, the ice cream is still delicious and i want to go back every time! I don't remember trying the cakes but I heard they're very good compared to any other ice cream shop. read more

Good ice cream and good service. We were definitely happy with the young man who helped us!

I came in her on a lazy Saturday afternoon, and since I couldn't treat my Mom on this Mother's Day, I decided to treat myself to some awesome ice cream. The store wasn't as busy as I thought it would be and there was only a single customer leaving when I walked in. They have some many great choices, but I ended-up getting the large Peanut Butter Cup Perfection that had some pre-determined toppings. It consisted of chocolate ice cream with crushed Recees Peanut Butter Cup candy and fudge. The sole employee in the store obviously knew what she was doing, because it was one of the best darn ice creams that I've ever had. Maybe it's the fact that I don't eat ice cream that much anymore, but this ice cream creation tasted great! The employee was also friendly with me which was cool! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

The ambiance was clean, the service was amazing and welcoming. And the food (ice cream) is so creamy and delicious!

Reviewing because my roommate made an order (through Grubhub) TWICE tonight- BOTH of which were delivered incorrectly. We understood that this was not the delivery person nor third-party delivery service's fault. I don't have the intention to dissuade people from being customers at ColdStone - the ice cream is still fantastic and I am a fan - but rather call attention to its poor customer service. My roommates and I each had our own orders of ice cream. The first delivery only came with one cup of ice cream - which was none of the three orders we ordered. It had the right name on the bag but in pen was labeled with the incorrect order, so we figured, this was a mix-up with an order of the same name. This was frustrating, especially since that order ended up costing $40+, but ended up getting a refund promised from the third party delivery service. Also we tried calling the store and it went to voicemail which was also frustrating. Second time we repeated the order ... we got 2 of the 3 orders. At this point we so desperately were craving ice cream we just started eating ... to find that one of the orders was the incorrect ice cream flavor. (The order was supposed to be caramel and it was something much more like birthday cake.. and had none of the add-ons). It was very odd. Written on the order bag was the correct name at least, and the two orders - not three - but one of the orders upon eating did not even seem to match the order written. So overall, pretty disappointed with Cold Stone service tonight... read more

When we were visiting the area in late March/early April, the lines here were always atrocious, so plan for that if you want to visit here. One time we ended up ditching the line after 10 minutes because it hadn't really budged and life is too short to wait a half-hour for an ice cream cone! Treats were good once we finally received them, but there has to be a way to speed up the ordering here. read more

A brief wait and a line that needed some signage, but other than that, a good experience. My ice cream was excellent and the mix-ins I chose were really great. Peanut butter ice cream with roasted almonds and walnuts. Very good. Scooped into the cup perfectly, there was no spill and no leakage over the edge saving me from getting all sticky. Some seats inside, some seats outside. read more

Cold Stone Creamery - Cold Stone in Arlington/Crystal City - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

The Crystal City location is really busy but ooohhhh so good. The standard toppings and fixings, my favorite Birthday Cake Remix. read more

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We go to Cold Stone frequently, even in the winter, and it's consistently delicious. Its location adjacent to the mall also offers us plenty of space for my toddler to run around and get some energy out, which is a huge plus. It's actually a great rainy day activity for anyone with young kids. We'll continue to be loyal fans! read more

can we just talk about awesome service!! i love this coldstones :) Very affordable for a great experience. I got the kids size which was quite large. $2.69 with one free mix in yay. I got the dark chocolate mixed in with heath toffee bar. Yummy!! The ice cream is so good and creamy here and they're cold ice bars where they mix the ice cream is very cool. I want one in my house! I'm sure the workers here build great arm muscles. Location is great, near crystal city metro with tons of parking and garage parking. * Solomon was great he upgraded my kids size ice cream to a like it for free, what a sweetie! He also upgraded my buddy's love it ice cream size too! So nice! Will definitely be going back to this location for a mid-summer afternoon snack. *Also go to the crystal city shops website for a coldstone coupon. read more

Cold Stone Creamery - June 2011 - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

Definitely a good cold stone - I have gotten it via Uber Eats. Definitely the same delicious taste as any other cold stone. I do appreciate that they do give you a good amount of ice cream (some ice cream shops skimp on the amount when you Uber eat but not this one!) read more

The ice cream tasted good the preparers were friendly. The waffle cones were not good. Soft and almost soggy. It was the first time in my nearly 6 decades of life that I threw away the cone. The cashier was also very rude. She had to ask us what size bowl and cone we had, it's pretty obvious. When we said good bye she rolled her eyes. read more

Not my kind of ice cream, has sort of a slimy texture which some may like but I associate with cheaper ice cream.

Always looking for a yummy ice cream spot and Cold never disappoints me! It was rather crowded but the team moved quick and super nice. I ordered a like it but it ended up being a gotta have it because of the add ins. What I love most is they let you sample flowers before committing .... who knows what they want at first glance! I ordered my usual sweet cream and cookie dough mix.... delish so you must try it and add in some strawberry ice cream! Event though reasonably priced, they also offer military discount! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

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Cold stone is Cold stone, it's consistently good and there are lots of fun topings to make your ice cream unique. This one is part of a shopping center / mall. While there are a few small seating areas inside, what was really convenient was walking out the door of the ice creamery and into the mall section where there were larger tables. We were easily able to accommodate our group of about 10. So, if you're hanging with friends and have that sweets craving, head to this cold stone where you won't have to bump elbows with your neighbors or hover over a half dollar sized table. Plus, cruising the mall with ice cream in hand is always one of my fav things to do. read more

They put less ice cream than any other Cold Stones than I know. Not worth the money. read more

Very friendly staff! The menu has so many tasty things it makes it hard to choose just one.

Yeah it's kind of overpriced but they have top notch ice cream with lots of interesting combinations. Be sure and get some toppings mixed in or get one of their selections from the menu. You can't go wrong with the peanut butter cup or founder's favorite options. Be sure and ask for some samples if you aren't sure which flavor want. read more

Crystal City has really come up, in the last 15 years. The store is tucked away on the sidewalk. But, it has it has a touristy feel to it. Being the last good chain style ice cream shop before you are in DC. The service is succinct and quick. I got the Love It size in a waffle cone cup. With Mint and Salted Caramel ice cream mixed with rainbow Jimmies. read more

Founder's Favorite. Any size. You're welcome. Never have I tasted ice cream so delightful. I come here on occasion after my post-work meal and it never fails to excite my sugar tooth. Perhaps I'm just biased, as this has been my favorite ice cream shop for over a decade. But I'd be remiss if I didn't recommend this place. Quiet, peaceful and warm. Friendly staff and creations crafted to perfection. Bravo, keep ip the awesome work! read more

It's a Cold Stone Creamery. The food is standard for the franchise, no complaints there. My complaint is that the service is poor and seems ill-managed. Even pre-COVID, this location suffered from confusion with online orders, understaffing, and poor training. The current pandemic has made things worse. Go to any of the other restaurants on this stretch for dessert and pass on Cold Stone. read more

This location has never failed to live up to my expectations. Delicious every time. And it's weirdly like the only thing open late in the area. What's not to 'love it'? read more

I love ice cream, and I love Cold Stone. I love being able to make up my own ice cream combinations. The only problem with this location is that the line can get realllllllyyyyy long. I'm hoping that as we get into summer they'll start staffing up more. The line can really move at a glacial pace because they have to mix in all the ice cream. This location is pretty clean and the staff is pretty nice and helpful. read more

My ice cream wasn't good and the employees were rude to me. I also thought it was overpriced for such a small cup of ice cream. Plus I added a tip even though the guy that made my ice cream was rude to me and the cashier had the nerve to ask me if I wanted my change, but I let them have it. I won't be returning and I don't recommend. I prefer Dairy Queen over cold stone, it's cheaper and you get more for your buck. read more

The ice cream was good, but not hardly worth the money. After tip, I payed $11-12 for an ice cream the size of a dipping sauce -- ridiculous. read more

This is my closest Cold Stone and I'm there whenever I'm craving a Founder's Favorite with Marshmallows. It's pretty standard for Cold Stones so on busy evenings, expect a long wait. Also, it's an ice cream store so teenagers will be working. Unfortunately, they don't always put their 'wrist' in mixing your toppings but they don't get offended when you ask them to mix it a bit more. Be warned that parking can be a hassle if you're only stopping by for ice cream like me. With patience, I always can find a parallel. read more

Cold Stone Creamery - Founders Favorite, add Marshmellows - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

1955: My grandfather kills a mountain lion with his bare hands. ROOWRRR O / |\\ (('o '))___.. / \ // \\ // \\ -------------------------------------- UGGGGGHHH \ O// \\(('o ')) | \// \ _ / \ // \\ -------------------------------------- ((x.x)) \O |\ / \ _\\//_\\//_ -------------------------------------- 2010: I eat a whole thing of cookie dough ice cream and fall asleep on the toilet. O [ ]|_ [ ]| [C] ---------------------------------------------- UGGGGGHHH \ [C] O// [ ]|_ [ ]| ---------------------------------------------- zzz O [ ]|_ [ ]| ---------------------------------------------- Thanks Cold Stone. read more

I actually prefer the Ballston location, but this one is more convenient. The teenagers who work here tend to be a little preoccupied and act like they don't see you standing there, but most of the time, they are every generous with the servings... There is ONE person here though that is not so generous with the serving, and I find myself getting angry when I see her behind the counter. They also don't offer any samples.. or sing either. The staff at the Ballston location tend to be a little nicer and they always hook you up with big scoops. I am still giving this location 4 stars though because i just love Cold Stone so much. You MUST try the cake batter ice cream... the BEST! read more

Me: "Hi, I was wondering if you had something I've seen at other Cold Stones. Can I get a cup of coffee with a scoop of ice cream?" Her: "You want a scoop of ice cream with toffee? What kind of ice cream do you want?" Me: "No, coffee. Do you have coffee?" Her: "We have coffee ice cream." Me: "I mean hot coffee. Coffee to drink." Her: "Our drinks are in the case over there." Me: "So you don't sell coffee." Her: "No." Me: "If I get a cup of coffee next door can I get a scoop of ice cream for it?" Her: "No." Me: "Whatever, fine." Her: "We have mix-ins!" Ok, so I've never been a fan of Cold Stone, but this was a new low. Maybe this particular franchise is good if you're going for the ice cream, and not for the coffee and ice cream (but I doubt it). This was one of the more difficult conversations I've had in a long time. read more

I think the 90s group Color Me Badd appropriately sums up the way I feel about ice cream when they {ahem} sing: (I wanna love you down) I wanna sex you up, All nite, (you make me feel good) I want (to rub you down) I wanna sex you up, Let me take off all your clothes. (we all know ice cream doesn't wear clothes, but just go with me on this) Disconnect the phone so nobody knows. Let me light a candle, So that we can make it better. Makin' love until we drown. [Coldstone], you know it feels real good. We can do it 'til we both wake up. (this line makes no sense whether you're talking about ice cream, or a guy/girl. If you're 'doing it' you should already be awake - lets hope) [Coldstone] you know I'm hooked on you. And this is what I'll do......... .......gain weight! I have issues, clearly. To be honest, I think I'd rather creepily eat Coldstone in the dark, in bed, with my phone in the other room, by candlelight, in some spicy lingerie, then make love to ANY of the members of Color Me Badd and their Badd haircuts and outfits. It may have been the 90s, but they had no excuse even then. Just sayin'. read more

I'm not gonna do this "I scream, you scream, we all scream for ice cream" thingy. Oh wait. I just did it. *slap forehead* I dunno what it is but for me, it's the summer of Cold Stone Creamery. Their ice cream is just simply good. Plus, I like to see the people there working the ice cream over with other stuff added into it. Cheesecake Fantasy...mmm! Birthday Cake Remix...mmm! Berry Berry Berry Good...mmm! Berry Trinity Smoothie...refreshing! Just had a red velvet ice cream cake for my birthday. I thought it was better than Carvel ice cream cakes. Oh, just go and treat yourself! This chain is so popular these days. So, don't be surprise to see a long line, especially at nights. But the wait is worth it! read more

The ice cream is unbelievable but what ice cream isn't !? I think it's a given that it would but this isn't what my review is for exactly. My review is for the young gentlemen that work there - absolutely pleasant. They were funny, helpful, kind and great to be around while we ate our ice cream. I think we need to appreciate this kind of service because you don't come across it regularly. We'll be back for the delicious ice cream ( I plan to try the entire menu). Enjoy :) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Crystal City, Virginia

We received the customer service by Na'khari. I asked for 2 Gotta Have It icecreams and I received the portions of a love it ice cream. I asked Na'khari for extra icecream so I can receive what I'm paying for and she continued with an attitude. I asked for a love it icecream and she gave me the Gotta Have It size with none of the toppings that I asked for and charged me extra. read more

Came to this cold stone on a Saturday night and they had a long line but the employees were working as fast as they could and all had smiles on their faces! Definitely my #1 choice in this area for ice cream as they have so many options and they are consistent across all stores with quality. read more

Great ice cream, good service. I'm personally more of a custard fan, but the ice cream combinations with the add-ins are a nice change. $5 is a bit steep for a Love It bowl, but it's a good amount and a nice date-night snack to split. No complaints, but not my favorite, either. read more