Amazing so fun and yay I very much enjoyed a very nice experience very clean very nice staff read more

Cold Stone Creamery - Loved stephanie - Ice Cream & Frozen Yogurt Near Me - Fishkill, New York

I expected much better from this establishment given the money spent on it. It's frustrating to see employees show such a lack of care for customers in a service-oriented role. My mom went out to treat us to ice cream after a long day, and it was obvious the staff didn't want to be there, even though it was only around 9:30 and they close at 10. While I get that end-of-day fatigue can happen, it doesn't excuse the poor quality of our orders. I specifically requested extra strawberries, but I only got 3 or 4 small pieces in a "love it" size, which felt careless. My mom's ice cream was incredibly disappointing as well. Stingy with both the ice cream and toppings she asked for. If you're going to work in customer service, there should be a commitment to serving customers well. It shouldn't be that difficult. She left them a tip afterward, but it turned out to be a decision she regretted. Do better. read more

Took my girl here on my her birthday, (say happy birthday) before the movies. The two ladies were nice, thank you for your service. read more

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Love this chain of stores. One of the best tasting ice cream. I absolutely love the service and environment For years I've been going to cold stone. It's a pity they've closed a lot of locations near the city. I wish they had some closer to me read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fishkill, New York

Went in to try the new Almond Milk MilkShake. Immediately was hit and taken aback by the sewer smell. Stood for several minutes before someone acknowledged me. Asked to try the new almond milk milkshake just to be told they don't have almond milk. Just really gross and unpleasant. read more

This was just what I needed! I had a huge craving for ice cream with chocolate and this hit the spot. The ice cream was smooth and creamy. I was pleasantly surprised by how plentiful the toppings were. I added Reese's peanut butter cups and there were big, delicious pieces throughout my ice cream. The only down side was that I ordered the ice cream to go and it was packed poorly. The cups were put into the bag with ice cream all over the sides, which led to a mess in the bag. Other than that, it was sooo worth it! read more

Great place if you need a decadent ice cream fix. The ice cream is fresh, and the options to make it even more decadent are considerable. Prices are, I think, quite reasonable for what you get. read more

The food is amazing bubble tea the best.I have no complaints. The service and staff are nice. They can be relatable and funny. The place itself is nice,I love it and that it is cold. I am there every week. All you see is happy people,sitting down on the big couch and eating their froyo or drinking bubble tea. The place makes me feel like people respect me and I respect them. read more

Best ice cream cakes in town, quick and easy online ordering. I ordered a theme cake and got this beauty when i went to pickup. Every one loved it! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fishkill, New York

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The hours posted online and on their front door say they close at 11pm on Fridays. I went there at 10:30pm and all the lights were on yet the doors were locked and the worker didn't even acknowledge me. read more

If you care about hygiene, cleanliness and safety, especially in Covid times, I'd stay away. Going there tonight was one of the stupidest things I've done in a while. When we got there, the store was packed, so we waited outside for the line to let up. Several groups cut ahead of us, apparently waiting inside a stuffy store during a pandemic is so much more fun that waiting in fresh air. The staff did nothing to make things right, they just let the people cut. Finally, there was a bit of room, so we went in. Still the line moved slowly, and there was no social distancing happening. After all that waiting, right before the server handed me my ice cream, she reached into the garbage with my container in hand. Had to chuck the whole thing. What a waste of time and money. read more

Food was good but service was extremely slow and inaccurate. It took at least 15 minutes from the time the first person in our party got served to the last person. They need to work on a new system. read more

Long waits, overpriced ice cream, constant messing up and, understaffed every visit and bosses extremely rude to the cold stone workers. When I went they had two workers serving a bunch of customers! Unacceptable of how they don't even have a card reader so customers can swipe. Never going back. read more

I visited this location twice while in the area for business. Both times I was helped by friendly staff in a quick manner. I'll admit I was there at off times of the day, but I didn't experience any of the issues other reviewers have mentioned. I plan to visit again when I'm in the area again. read more

Just went there wanted to get a smoothie and some ice cream. The girl said they were out of ice so she could put water in my smoothie why would anyone want a smoothie made with water? Every time I go there they were out of something I'm missing some thing one less place to shop. read more

I visited your location on wednesday 9/9/2020. The staff was not helpful at all, and talked back to me. She took a few minutes to help me and make my ice cream. The management of this place seems to be serious lacking common sense. Whoever owns this location needs to learn how to properly train the staff and not have the shop understaffed. There are other times at night when I would come in and only see two people working. That is absolutely ridiculous. I will never be returning to this location again. I will be sure to tell all my friends to pick a different ice cream shop to go to. Joes Dairy Bar is definitely the way to go! Avoid this overpriced ice cream. $7 for a 20oz milkshake or a medium ice cream is crazy. I am going to be reporting this store to cooperate about there poor management and staffing. Please never go here. Don't waste you hard earned money!! read more

Good, fast service. You can't really go wrong with Cold Stone. My girl loves the milkshakes, but I lean towards the PB Cup Perfection in a dipped waffle bowl. read more

Cold Stone Creamery - Front door - Ice Cream & Frozen Yogurt Near Me - Fishkill, New York

Jeez. What a disaster. Ordered online. Picked it up. Drove the 20 minutes home found out that they gave he the wrong order. Called them up, the server that I spoke to, apologized and told me to come back and she would have my order ready. 20 minutes back. 10 minutes online. Server gave me my supposedly correct order but explained that they ran out of the cups that I ordered with. And they didn't want the "wrong" ice cream back. 20 minutes home and open to check. The order is still wrong!!! Going to dispute the charge now. And I'm done with Coldstone. read more

One of the hottest days of the year and they had two teenaged girls working the counter. They were fantastic but the line was out the door. They couldn't get a break. Not a good management strategy to abuse your employees and not staff correctly. Many people came and left because the line was too long. Ice cream was good. read more

They've gone seriously down hill since my last review 3 years ago. Went in there with my husband recently on a Saturday when it wasn't busy and couldn't even get anyone to help us. Stood there and waited to be acknowledged but it didn't happen so we gave up and left. I definitely won't be back. read more

It's excellent ice cream. They prepare it in front of you and add the flavors you want. The way they prepare it is really cool to watch. It's pretty average price for ice cream. It's really delicious and refreshing. I would wish for more flavors and though the price was average it would be nice to have more for that price. read more

Delicious and clean environment ! Workers were accommodating and one of the workers named Taylor was very kind to my friends and I. Will be coming back soon! read more

Yummy yummy!!!!! Nice workers !!!!! I love this place everyone go here right now you won't regret it !!!!! I love this place

This is my 2nd visit to this particular location in Fishkill, and I have to say I will not be back ever again. The product is great, it's the customer service (or rather lack thereof) that's the issue. The first time I was there it took 2 employees to take my order because the first one couldn't have cared less, and it showed. Her coworker was clearly embarrassed for her. After all of that I didn't even get the flavor I asked for, I just paid for it because I wanted to get the heck out of there. On today's visit (6/23/12 @ around 3:15pm, in case management wants to take note) I walked in and there was a couple placing their order ahead of me and being waited on by a kid behind the counter. No other visible workers were in sight. While I was looking at the menu on the wall I saw 3 people come in so I turned around to be helped so there would be no confusion about who was next in line. A girl pops out of the back with her complete attention on them. The customer doesn't miss a beat to tell the girl what she wants, instead of saying "He was here first." Her coworker doesn't let her know I was there first either. I just stand there and look at them. She starts making the customer's order and then proceeds to ask me "Are you being helped?" I looked at her as if she was joking and said "No thanks I'm good" and walked out. I can't stand rude, inconsiderate people. read more

Best service in town! They know how to treat their customers! I went in to order the founders favorite ice cream and was greeted with smiles and amazing service. The place was very clean and welcoming. Would definitely recommend this spot! read more

Rude staff. It's a Saturday and it says they close at 10pm. We were there at 9:25pm and were able to get our ice cream and then to be told they were closed so we had to hurry out. Interesting enough the staff were talking about a block party they were heading to which is why they closed early. I feel bad for the customers that tried coming BEFORE closing only..the door was locked on them read more

I applied to work for the store and was offered an interview the next day at 6 p.m. When I arrived a few minutes early, I told the two people that were working that I was coming in for an interview. They looked at me as if I had 3 heads on my shoulders. They asked if I was sure I had an interview with them and clarified that this was the right location. After I made sure I didn't arrive a different Cold Stone, they told me their manager (who was the one who offered me the interview in the first place) had something "random" that came up and that he lived just down the road from the store; so coming back wouldn't be an issue. One of the workers brought me to the back and I gave him the necessary info they needed to consider me a possible candidate. After a few minutes of awkward silence, the kid honestly told me that he had never conducted an interview before and didn't know what to do. Finally he told me the manager wasn't coming, so I said "no worries" and quietly left. I don't blame the kid or the other worker for what happened, but the manager never even bothered to contact me after to apologize about his mistake and about never telling his other employees that I was coming in for an interview. Talk about dysfunctional... read more

Not a bad place to get some ice cream. Waffle cones are all the same size but if you order a small they make the portion of ice cream smaller, so I recommend that! Lot's of different great flavors or create your own. Staff was friendly. Parking lot was pretty crazy though. read more

Great people and the store is always clean, the people behind the counter are always calm no matter how crazy/busy it can get.

This is a typical "fast food" type of ice cream place. The workers have always been friendly every time we've gone here. The service is fast and the employees seem knowledgeable about the prices and specials. The ice cream is just average and is no different than getting a tub of ice cream from the supermarket. Other local places seem to have more of a homemade quality of ice cream. The perk here is the customization - they'll mix whatever toppings you want into the ice cream while you watch. read more

When I went into this store I was drawn by the delicious smell of waffle bowls along with the appearance of colorful balloons making it a very happy atmosphere. The ice cream was very yummy in my tummy. My cousin from Alaska ordered a large mint with gummy bears, sour patch, and pineapple and it also very yummy in his tummy. Overall we had a great experience, we will be returning. read more

Usually I never would post anything , but after tonight I had to. Granted it was probably this girl's first bbn or second night working that was not the issue. The issue was from the fact that the young gentleman that I believe is a sort of management stood there watching this young messing up the order and not one t im me did he step into to show her there was nowhere near enough milk for a milk shake in the mixer. So instead of showing g her or telling ta the least he was too occupied microwaving his PB. So.i had to come back in nd ask for another one or to at least add milk the other girl just tells the girl to throw it all in the blender whipped cream and all and just add the milk. The kid from before once again stood there as she was scraping I REPEAT SCRAPING out a milkshake. Managment like bvb this is why customers end up getting mad at vfc the employees. When its managments place to step in and either train properly or help assist their employees when they see a problem instead of making themselves something to eat. read more

Bought a birthday cake from there. Tasted stale. Called the store spoke to a manager. He said he had to speak to the owner and the owner would call us. Instead of the store owner calling the manager called back. He said he only give us half off another cake. Makes me laugh that the owner couldn't call us and tell us like the manager said he would. This guy makes a lot of money between the two stores. It's not like we ate the whole cake then decided we didn't like it. Never go there again! Beware. Owner is an asshole. You own two stores you prick! God for bid people with money have to spare it when owning places!! read more

How Coldstone got to be so big I will never understand. However, sometimes it's a necessary evil. I've been to this one before and it was ok, not overwhelmingly good. Not very friendly staff but I don't really care because I'm not looking for a song and dance (anymore). On my most recent visit however the ice cream was disgusting. For the price I expect my mix ins to be mixed in. Not just a glob in the center of a ball of ice cream. Even though it was to go the kid behind the counter wasn't giving us lids so I had to ask for them, then I had to ask for spoons. As I walked out the door with two cups in one hand and spoons in the other I realized that I'm almost always given a bag to carry my ice cream in and then bam - the little one's ice cream hits the ground. So hubby went back inside and said that it fell and was given another one of these $5+ concoctions which was just a scoop of ice cream with chocolate chips all over the top. Seriously if you're not even gonna try just shut down the store. Awful. read more

According to the company website, and the answering machine message, this cold stone is open until 10pm. I showed up with a party of 8 at 9:15 pm after driving 30 minutes to get there and could not even get through the door without being told they were closed and would not serve us. I'm glad after reading other reviews, I am not the only person this has happened to, but am very displeased and upset by what transpired. My friends got their hopes crushed by two women who did not want to do their jobs. I will be calling their corporate hotline to file a complaint about this location, and will NEVER return. read more

I don't know what the all fuss is about, but this place is dirty and the Ice cream taste like it been sitting in the freezer for over a year. Just your typical overpriced ice cream chain that serves ice cream out of a big container. read more

definitely the best ice cream place!!!! Best customer service, best ice cream!!!! I loooooooove coming here, would recommend to everyone for sure read more

Big Fan of this place , posted a review for the Pok store also, same great Ice cream not as crowded normally.