rude workers bibiana a threw my ice cream on the counter when i was gonna pay, she kept giving me and my friend a stank face and kept being rude throughout my service i've never had a bad experience here and this is the worst ive ever had!! dirty place btw! she literally dropped the icecream scooper and still proceeded to use it! needs to get fired asap if i can give a 0 stars i would! read more

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I've given Cold Stone Creamery multiple chances, and they continue to disappoint. This isn't a one-off mistake--it's a pattern. Most recently, they didn't even send my full order, and I'm left wondering how something that basic keeps getting missed. It's frustrating because you expect a certain level of consistency, especially from a well-known brand. When you're paying premium prices, the bare minimum should be getting what you ordered. At this point, it feels like there's a serious lack of attention to detail and quality control. I won't be ordering again unless something changes--too many mistakes to justify coming back. read more

Great Cold Stone Location! Came here on a Sunday afternoon with the family, and there smiles were all around! Samples of different flavors were given, when requested, on a good sized spoon, and even getting the "Like It" sizes, it was a ton of goodness! It was cool, one ordered did not want an included mix in, but another did, so they let us put two in one. Cotton candy with sour gummies and sprinkles...yeah they got the kids covered! I was impressed with their stocked ready to go freezer sections, and spacious walkway. The workers were all kind, friendly, and like I said earlier, were awesome with samples. I'd definitely come back again! Thanks! read more

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I shouldn't have to stand in line and wait for other customers to finish ordering and paying just for a lid for my ice cream. Then the little boy wanna act dumb and act like he didn't know what I needed after the other employee told him what I was waiting for. Nice area, horrible service. read more

Ordered the going bananas for jello pudding ice cream. Only thing I got was ice cream and somewhat crushed wafers. This Was far from what it should have been. The girl at the counter did no effort in my ice cream.A toddler could of did a better job. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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This is probably the best cold stone in town. Attentive employees that have a great attitude.

Went in, didn't smile at all or greet us and when they took our order. My son ordered an ice cream they coldly took his order and didn't even offer him toppings but I got charged for mixing when he got nothing in it. Terrible location wouldn't come back. read more

At Cold Stone Creamery, the team was exceptionally friendly and attentive. I visited to find a special ice cream cake for a birthday celebration and not only did I get exactly what I wanted, but they also offered to add personalized writing to the cake, which was fantastic! The service was quick and the staff were incredibly kind. read more

Cold Stone Creamery - Cakes - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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I love cold stone it's always a good place to chill or get ice cream with the family they have creative ice creams like the minions one bc of the new minion movie. I highly recommend whether u are hungry of for some u time. read more

Great ice cream and great customer service. Specifically great customer service from a lady who I think name was Bibi.

This was my first time here at this location. Their ice cream is really yummy and creamy. I was able to sit down and enjoy my ice cream with my daughter, my friend and her three kids. While we were there, only 2 other families came in and the interaction from staff were great. They were friendly with us when we came in and ordered and also friendly with the other two families that came in. The two female employees that were there looked like they were staying busy when there weren't any customers to serve. The store was clean and tables were clean also. They didn't have a bathroom though. So having a bunch of kids of different ages was hard when there wasn't a bathroom available. staff told us we can go to the restaurant two doors down to use their bathroom. I did see yogurt machines. I don't think I've seen this at any other locations. I will definitely come back here for more ice cream and try their yogurt when I need to do a little shopping or after I get a bite to eat. read more

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I did not notice when I walked in water all over the floor. My daughter pointed it out or I could have slipped and fallen. They did have a yellow sign that I didn't notice that said wet floor or whatever it said in spite of that apparently they've had a leak all week. This is terribly dangerous and somebody could really get hurt. read more

Look, imma cut to the chase. It's good plain & simple! I do the plain Jane sugar free vanilla but I live vicariously thru my kids. They normally load their ice cream up with gummy's, cookies & candy bars. Mmmm...it looks amazing every time! I personally like that they mix it up in front of u on the frozen table. This particular location is always a delight to visit. Five of em for me. read more

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I went to cold stone today because I had a gift card and it's usually pretty hard to mess up ice cream but somehow this location managed to give me soup instead of ice cream. When ordering the lady did mention that it was a little soft but I didn't expect it to liquify once they mixed in the other ingredients. I let one of the cashiers know that it was watery and all she offered was to give me another cup which definitely was not a solution to my problems. I ended up just leaving with it since I live 5 minutes away and put it in my freezer at home. However, because it was so soupy it made a mess in my car that I have to clean now. Super disappointed here today. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Out of all their stores I find this one to have the friendliest staff who are always willing to make great suggestions(for an indecisive customer like me). My daughters love this ice cream and the fun of picking mix ins. Portions are great here compared to other stores. As of now their Froyo is still unavailable, but we never came for that anyway. I did knock off a star because while my kids love their custom cakes I find their prices extremely steep for the servings. That is a company issue, not reflective of the branch itself, but $25 for a 4 inch photo cake is absolute madness. That being said, the prices do ease up the larger you go- in short: the price to pay for a custom cake is worth it if you plan on serving quite a few people! Cake batter with yellow cake will always be my favorite-we will be back before it gets too cold. read more

Very nice and welcoming workers. They have it set up where you go to that door, order, pay and pick up. Covid-19 phase. They are not doing frozen yogurt with what's going on. FYI Yelpers. I ordered the skinny vanilla ice cream with peanut butter cups, rainbow sprinkles and golden Oreo cookies. Waited shortly and my name was called and order given. Super easy! Delicious and perfect for this warm day! The skinny vanilla is really good! You also get the receipt automatically emailed to you when you pay with your Visa. Very nice workers. Great service and delicious ice cream! Highly recommended! read more

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This location is consistent with other Cold Stone's I've visited. My go to order is strawberry blonde.

We went Sunday afternoon. A young man and a young girl were working. The girl was so rude and had a bad attitude. We won't be going there. We had our kids with us and felt bad they had experience her awful work ethic. I even told the young man "she must hate her job"...of course he stayed quiet but we just won't go back. read more

kudos to Management, their correction and courtesy is overwhelming! a really great store

I bring my family to cold stone often. This was probably the worst experience. The young girl working tonight in the black shirt looked absolutely annoyed. After i ordered she began making my ice cream. Put the tiniest bit of toppings. Folded it once. Wasn't even mixed. Mainly was the base flavor and tossed it in a cup. Felt like a waste of $10 ice cream. Sincerely disappointed. read more

So delicious ice cream love how creamy the ice cream is very nice people serve it to the top

My daughter gets her custom order birthday cake here every year and I look forward to it every time. They are consistently delicious and always coming up with new creations. Staff is not overly friendly but always helpful and attentive. read more

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I love about 8 miles away from the nearest Cold Stone and it is always worth the drive each time. My sister and my niece are not fans of my love for Menchies so I have to settle with some ice cream everyone and then, so Cold Stone it is. We have been here twice already and the service is always welcoming and friendly. We tried so many samples and I still could not make up my mind on what I wanted nor my sister and niece. I noticed they have soft serve or frozen yogurt but I haven't tried it since the ice creams look more appetizing. So far I got the the regular Banana mix with fudge and almonds. It taste so much like a banana split. A regular ice cream bowl can last me three days so to me it is definitely worth the money. You can't go wrong here and the company that you bring. My sister and niece always leave satisfied and happy because who doesn't leave happy after splurging on ice cream with the ones you love. I will definitely be back and will have to try different flavor's. A huge tip: you can add 3 different ice creams for no additional cost and they usually upgrade it to a bigger bowl for free to fit it all in! Such a steal!!! read more

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I should have tried the orange sherbet before I bought it but I didn't think you could mess up orange sherbet. It tasted like a sour warhead flavor and need to work on customer service. read more

DELICIOUS! Seriously the best ice cream options for the family! So many favorites here. Rocky Road, Banana Split Decision, Birthday Cake Remix, coffee ice cream with toffee add in! We recently started ordering cakes for every occasion....OMG, amazing! I love the Oreo cake but they have so many good ones. The store is always clean and the staff is always so friendly and get us our orders in a timely manner even when they're busy. I love the vibe of this location. There is a nice ambiance to sit outdoors and eat your ice cream wether with family, friends or on a date. read more

Cold Stone Creamery - My cold-stone cake - Ice Cream & Frozen Yogurt Near Me - Fresno, California

There was a young girl today that works there today that really helped me out. I don't want to get too specific, but I had called to ask them to write something on a cake that I was having door dashed to my brother. She did, and was so sweet about it. It was an Oreo cake and absolutely delicious. My brother loved it and it made his day way better read more

Thanks for taking my family three's order, and only taking my friends and neices and starting to check them out and leaving me hanging, and continue to ignore me, slightly embarrassing since you seen all three of us walk in. Super rude. And there were three people working, you could have helped me. read more

Great location to visit if you're eating or having a wander around the shops at Fig Garden Village. It's a fairly small location but not cramped, with plenty of flavor options and friendly staff. My husband and I wandered in behind a big family group and the other staff member who was free waved us around ahead of them while they made their selections so that we didn't have to wait til they were all finished to order or pay. We paid right away and were in and out within a couple of minutes. I don't have a massive sweet tooth when it comes to ice-cream so got a small chocolate fudge. It was really rich and had a nice fudgey texture. My husband got the mint choc chip, which looked super fresh and the chocolate chips seemed to be added afterwards, much nicer than what you'd get in a store bought box. It was around $7 for both. Comparable to what we usually pay for frozen yogurt, but with much less chance of finishing it, so it's a little on the pricey side. Maybe next time we'll share. The seating outside is perfect for a warm day as we tend to have here in the Spring and Fall! read more

Cold Stone Creamery - Small chocolate fudge, small mint chocolate chip - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Hhhhmmmmm carrrmmmeeL, Crussshhed gram crackers, and juicy sweet strawberries all put in a gotta have it cone! Easier said than done. Thought i wouldn't be saying that phrase. Paid for a $6 OUR STRAWBERRY BLONDE in a gotta have it cone; only tasted the strawberry ice cream! The one strawberry i had was frozen... To put the whip cream on the ice cream, i left a tip & i didn't get a tip song! WTF is this a knock off of the REAL cold stone? 1 unsatisfied fucking customer 0 stars but i can't pick 0 stars.. read more

Good stuff! You start with a base flavor then have your mixologist start adding in all your favorite toppings, etc! Can't decide? Check the board on the wall. They've already come up with a number of yummy mixtures. My old favorite...German Chokolate Cake. (My spell check won't let me spell it like Cold Stone's does!). My new favorite...Cake Batter Confetti. Join their club online and get periodic specials, including on your BD! Friendly staff. read more

Cold Stone Creamery - Flavors to get you started! - Ice Cream & Frozen Yogurt Near Me - Fresno, California

First of all, the coffee flavored ice cream is not impressive. Secondly, whoever the guy is working tonight needs a raise or some kind of bonus. Thirdly, the entire staff and store is just great. My compliments to whomever built this team. read more

Cold Stone Creamery - The only guy working right now, and he deserves some sort of bonus, raise, or promotion - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Customer service stunk!!!!!!! The employee I asked her what is a good smoothie and she said strawberry and mango . I said no I will get the strawberry banana well she ended up making the strawberry mango and I said I asked for the banana she got rude slammed the ice bucket down hard and was rude she made by smoothie but for this being my first time to a cold stone every I definitely wasn't satisfied she was a asian lady. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fresno, California

It's a good cold stone in a way its hidden.. but it's good because you actually have more variety at this one. They have the frozen yogurt option which I love ... read more

Cold Stone Creamery - Mud pie mojo with extra peanut butter - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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I haven't been to a Cold Stone's in several years, but I used to frequent this one back in high school after they opened. They've definitely branched out since the last time I was here. Besides the standard ice cream + mix-ins, they offer self serve frozen yogurt, coffee drinks, milkshakes, ice cream cakes and ice cream creations with things like brownies, funnel cakes and cookies. The place isn't that big and can get easily congested. When I used to frequent this place it was always crowded and tough to walk around in and that was before they added a frozen yogurt station. The workers seems to work as fast as possible, but just be patient because it's not a run in and run out kind of place. They're assembling your ice cream/ dessert so it takes a little extra time. You can sample the different flavors of ice cream if you're unsure. They added a bunch of new flavors since I was last here, but I went with my tried and true coffee ice cream with brownie. If you get ice cream, you get ONE free mix-in and each additional mix-in is 69¢. You can also get your ice cream in dipped or undipped waffle cones or bowls. If you have a tough time deciding or want to try something new, they do have their Signature Creations where they've already paired the ice cream and toppings together. This place definitely hits the spot if you're looking for something cold and sweet. read more

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Best cold stone in town, the staff is super friendly and motivated. I live in between 2 cold stones and prefer to go to this location everytime. read more

Every time we go in we are greeted by everyone that works there. They're always so polite taking our orders and are always so friendly and patient when we can't decide what we want. Only cold stone I'll continue to go. read more

Got a sweet tooth? So I've come to this specific location for years now and it's in a nice area and surrounded by stores as well so that's awesome! The staff is awesome and is always smiling and welcoming right when you come in. They are quick and even during Xmas or other holidays they are pretty quick. I do love that they installed yogurt machines for those that are lactose because it gives you other options other then dairy products! Of course everyone knows what cold stone is and what it is all about but I just wanted to shout out this one because they staff is so friendly and always makes sure you are set before you pay. I am not sure if they do it still but I loved when they used to dance when you tipped them. I saw this years ago but haven't witnessed it since...a little bummed about that because it made the visit that much more fun! Keep up the great work! read more

Don't understand the crazy bad reviews for this Coldstone. Since basically everything (good and bad) has been screamed in caps-lock on all the other reviews. I'll try to break it down with a simple rating system. (With simple explanation if need be.) Location - 10/10 Store Appearance - 7/10 Cleanliness - 6.5/10 (the food service areas are clean don't worry, but the guest area is often messy.) Product Quality - 10/10 (Ice Cream is amazing.) Price - 8/10 (For an ice cream parlor, very affordable. Not too expensive for your average family. Service - 4/10 (Do not expect helpful workers with smiling faces. Expect to see snobby 21 year old girls who look like they are just barely interested in their job. I have never had superb friendliness or felt welcome by the workers. They get the orders right and make good product, but that's it. No extra points for kindness here.) So there you have it. Great ice cream, great location, unfriendly workers. For the record, I'm here about twice a month. I can put up with the workers who are essentially the cast of "Mean Girls" all grown up when the ice cream is this good. Overall, this place gets 3 out of 5 stars. (If the ice cream was bad, it would be 1 star. If the service was good, it would be 5.) If a new place opens up with a nice crew and equal or better ice cream, they'd lose me. But for now... I'll be back read more

Cold Stone Creamery - Under Five Bucks. Take that Baskin Robbins. - Ice Cream & Frozen Yogurt Near Me - Fresno, California

I don't go here very often, but when I do - with my family - it is always a positive experience! The service is always supreme and the various ice cream delights are just that - delightful! The family and I look forward to visiting this local Cold Stone Creamery soon with the grandkids! read more

Greeted with such enthusiasm and very helpful with choices. Great place for a quick ice cream stop with the family.