Exceptional customer service. Was greeted by Issac was very helpful in suggesting flavor combinations and mix ins. Would 100% go again

Came here with Jaric and spent a little over $24 on 2 "gotta have it" sized ice cream spinrkled waffle bowls. Pricey, I know. And ice cream was just okay. Jaric said that his cookie dough flavor barely had any cookie dough, and my coffee flavored ice cream had such a light taste of coffee in it. Not worth the price at all. However! I will say that the staff here are super duper sweet, if not the ice cream. Only staff that asked me if I was in military to then qualify for a discount. I do not recall a time when any other staff at any other place ever asked me that offjump. A bit cramped and not many selections either...from ice cream to cake flavors from what I remember at other locations. The refrigerator lights are also really dim, so I feel like my excitement to be there also dimmed. I want to rate this higher bc staff soooo nice, but they working with very little :( read more

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Love cold stone. Never gotten disappointed. They always remind me for the military discount, which is super nice. Then I got spoil that everything I could use for military discount and found out only ice creams (birthday cake doesn't count). However, good enough. We love their birthday ice cream cakes, too!!! read more

Horrible experience with a hostile employee. Ive been in this store maybe 3-4 times, total, with no previous problems. This last time i went in one of the women started screaming at me that i had been banned from the store twice before. I had no idea what she was talking about as I have only been to the store a few times but before I could ask for further info she fled to the back of the store. Needless to say this has made me more hostile to this location than any ordering mistake would have as I am clearly unwelcome there. I take that by extension all my friends, family and acquaintances and anyone else who cares to listen are also unwelcome. read more

Cold stone is yummy! We love the ice cream there. Cake batter is my favorite. The service is usually great and the store seems relatively clean. read more

They messed up my cake order! I ordered a "cookies and cream extreme" cake because it is my husband's favorite, and got a "cookies and creamery" cake instead. This wasn't what I ordered. I'm very disappointed. We couldn't tell it wasn't the right cake until we cut into it. It's a very expensive cake to begin with, and to not even receive the correct one is just wrong, disappointing and upsetting. Shame on you cold stone! read more

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Coldstone is a favorite of mine, their ice cream is so decadent. You can't go wrong with the premade ice creams and if you're feeling creative the build your owns are awesome too! The service is always awesome but I do miss when they would sing for tips! The wait in the summers can be long but it's generally manageable and the employees work quickly and efficiently. It's nice to see the employees having fun and being friends, it's a good job for the youth here! My little brother actually used to work for cold stone and it was always so fun to visit him at work! The ice cream is delicious and the service is great! read more

Every mobile order is late. The taste is fine but it's always at least ten minutes late and the mixing is erratic - will it be good, will it be clumpy, who knows? It's frustrating when it's so expensive. read more

Extremely disappointed in their cake ordering online. I ordered a cake 2 days ago and today was the pick up day. I get there and one of the workers looks in the freezer, talks to a coworker and they don't have the cake. They said "they were waiting for me to come in and so they could tell me that they were out." I said it would have been nice to have received a call because this was for a birthday party tomorrow. I did give them my contact info on the online order obviously, so they could have called... So I asked to be refunded, and they could not do this because the manager wasn't there. I then had to frantically call around to find a replacement. TLDR: Beware if the manager isn't there they cannot refund anything apparently. And they don't have the common courtesy of calling someone if they are out of a cake. Would not recommend this place for cake ordering. Almost ruined a birthday party. read more

Even though it's cold outside I went here on a Saturday and had me a holiday ice cream sundae . POW this thing was unbelievable gave Me quite a rush. Only wish I got a picture of it. As good as it was it still doesn't been the one I had at Halloween time it was a black sundae and it was so spooky. The place is always clean when I am in and the people are friendly. I will return maybe this weekend. read more

Cold Stone is a delicacy for me. I get it every once in a while. Every time I go, Juliana is always patient with me considering when I go each time, I always like to choose a different flavor. She is also a very kind person, and I always have a good time talking to her. The place itself is also relatively clean. read more

Getting our usual Saturday night ice cream and expecting to wait at least 25 mins as usual because this place has always awful and slow!! BUT, tonight had changed it for us. The new general manager was on and Levi was awesome!! Fast! Orders were correct and customer service was on point. Thanks for bringing us Levi. read more

I can't at enough amazing things about the crew working tonight!!! We had gone to Red Robin to celebrate my 9 year olds birthday and he was heart broken when they didn't have ice cream and wouldn't sing him happy birthday due to short staff. So we decided to try our luck at cold stone even with a packed house they took 2 mins of their time to stop what they were doing and sing him happy birthday and make his night!!! Thank you guys so much read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lacey, Washington

Be wary of ordering online for pick up or DoorDash delivery. Most times the order is wrong or the main component ingredients are missing. Including extras add ins. Paying good money for premium ice cream and jipped in the end almost every time. Best to go in person to be sure you are receiving what you pay for. read more

This place is always packed to the brim and SLLLOOOOWWW...but you can't beat their ice cream. It's just that good. I love that they have full menu boards with ice cream/mix in recommendations and they have great shakes. Overall the smell of this place itself makes the wait in line bare-able, the ice cream is to die for, and I've never had an unfriendly experience. Keep up the good job Cold Stone. read more

Today is my birthday! My hubby thought it would be great to order me an ice cream cake. I love chocolate and peanut butter cup perfection. When he placed the order yesterday he was informed that they were out of the chocolate cake. There was red velvet or yellow. He choose red velvet not realizing that I actually do not like red velvet at all. When he asked me today which flavor I would choose I said "yellow of course....I do not like red velvet!" He tried to call to have the order changed. He was informed that the cake had already been made and he said "that's ok....No worries". He went in and picked up the cake tonight. He told them again how he had messed up and they laughed. We sliced it and to our surprise it was not red velvet!! Best birthday surprise ever. Thank you guys. It was delicious read more

Cold Stone Creamery - Peanut Butter Cup Perfection® - Ice Cream & Frozen Yogurt Near Me - Lacey, Washington

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Well where do I begin, I go to the Cold stone Creamery in Hawks Prairie at least 2-3 times a week. I order a Like it, Love it and a 32oz every time and every time I order it they mess it up. The service is terrible, the employees have the worst attitude and my ice cream is always melted. They never put the extras in my order that I pay for and then my orders are always messy and melted. When I asked why my order is messed up I just get attitude so I just end up having to deal with it. read more

Cold Stone Creamery - This is supposed to be the Birthday Cake Remix, but looks more like Birthday Cake Trash - Ice Cream & Frozen Yogurt Near Me - Lacey, Washington

I love the service there I had one person her name was Anna she was a real sweet heart she has really amazing customer service and I would recommend going there the ice cream was the perfect kind not to soft but soft enough to actually eat it but still cold for that sensation that it gives u but yeah they where amazing there I really loved Anna she was such and amazing worker read more

Yum! It is always such a delight for ice cream! The girls there today were very nice, they tried to make sure they don't get a line of people waiting. I got the banana caramel crunch .. and it was delish! My son got an oreo lovers. Don't let the sizes of those cups fool you! It is alot and quite hard to finish read more

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My husband and I used to live near by and go here often. Never a bad experience, it was always great! Tonight (2/6) we happened to be in town and wanted to get our daughter ice cream, well we almost didn't go in because their open sign was off and it looked like they were cleaning. It was 6:30, the information on the door said they close at 9:30. When we walked in and asked if they were open because their sign was off. They were snickering to each other because they had purposefully turned the signed off. They must have not wanted to do their job. It's really uncomfortable being served by someone who you know doesn't want you in there. If I owned/managed this location I'd want to know that my employees were turning the open sign off and stopping business. Ice cream is always good though! read more

We came and five of us got different ice creams. Some were ok and some where gross. Not a single one was worth the price paid. I expect great ice cream for these prices and these were hardly "good". The staff obviously didn't want to be here and looked Pained to sing there silly songs. Will not be going back. read more

Absolutely amazing!! My favorite it's so addicting lol I'm serious the cake batter ice cream is to die for!!

Super bummed. Went for chocolate ice cream with cookie dough - drove home 30 minutes and realized they only gave me chocolate.

Employees are unsanitary. While I waited in line with my friend I noticed all the Cold Stone employees that evening were cross contaminating things. From touching the inside of the bowls without gloves before placing the ice cream in it, then another employee touching ice cream then touching their face to serving the next customer. & touching money to passing the ice cream bowl with their fingers touching the ice cream on the edge of the bowl. Barf! The list can go on and so we left. read more

We drove 30 minutes Oth our friends to enjoy ice cream- we arrived at 9:01, there was a family of 6 eating and a couple picking up ice cream. The "manager" Bella said "I'm sorry we can't serve you, we are closed!" We explained that we drove 30 minutes and she said no! 9:01- inexcusable - but she felt empowered ! We will not come back- went to baskin and Robbins down the road. They were happy to serve us read more

wow, absolutely filthy. From the floor then up the walls, on the counters and on all napkin holders, etc.... sticky and splatters everywhere. Dust everywhere. unbelievable really. I was completely shocked at the lack of management. Will never be back. read more

I come for the ice cream and that's pretty much it. They get slammed and the ladies get tired real fast. I'm not a fan of the manager here. My husband asked for extra fudge and she charged him .50 cents but didn't tell him til after she gave it to him and he couldn't say forget it at that point. The old manager who was Asian was super nice and we'd go all the time when she was there. But the vibe just isn't there anymore. I'm just glad the ice cream is still good. The tables are usually sticky and dirty which is annoying. It's just not what it used to be which is disappointing. read more

Stood in back of the line for 20 minutes without moving until I just walked over to Jamba Juice. Tons of teenagers cleaning surfaces and moving things from one side of the room to another. The cashier was left alone and untrained. One person out of the 7 on the floor was servicing ice cream at about 3 minutes per person, then like a 2 minute pause of blank not knowing what to do. Do recommend this location. read more

I have had nothing but good experiences here. This store is always SO busy and the workers work their butts off. Please tip them! I always always make sure to tip them because I know how busy they are on a consistent basis. I can't imagine they get paid enough read more

I came in to use a gift card I received as a thank you gift. We ordered our icecream and got to counter and was told They werent able to accept gift cards. This is unacceptable. Fortunately we had other funds but many may not! There was no reasoning given and this seems very sketchy. Love the icecream but this is not Good business practice! read more

I ordered a type of ice cream which usually I love. But tonight when ordered it had this really weird taste to it that made it inedible. I asked the worker if I could get a diffrent icecream due to the weird taste and she flat out said no! Isn't the point of having a business selling a product that your customers enjoy? Well obviously not at this location. read more

This place seems to have excellent customer service. I saw a girl mess up someone's order and she just redid the order. The customer was pretty rough. Ice cream is ice cream. Just take it. But the young gal was nice enough to have helped her out. This left a positive impression of this place in my mind. Hopefully we will get to return again soon. My favorite flavor again and again has to be the apple pie one. I've tried multiple combo's including cookies n cream, mint chocolate, birthday cake, but none have been that appealing to me. Birthday cake had too many sprinkles. Some flavor I got with fudge in there had more fudge than ice cream. read more

Was horrible service tried to ask for extra before the ice cream was done and told her I didn't want marshmallows in my ice cream and she proceeded to add them while carrying on her conversation with her coworker waste of 25$ would not recommend to anyone unless you want them to mess up your order and still have to pay for what you didn't want smh read more

Typical Coldstone. People working in there are really nice. I always get the smallest serving of cake batter flavor do I don't know about anything else. I would come back for sure. read more

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Inside the store is a little wild but they showed they were trying their best and my mix order came out great s/o to everyone working this Saturday me and my friends loved the ice cream read more

Very friendly girls! They kept up with the rush really well and got everyone their ice cream very quickly. It's fun watching them do the mixing there on the counter as well! read more

We had the misfortune to purchase ice cream for our great-grandsons this past Sunday. The great tasting ice cream did nothing to make the service better. We waited at least 10 minutes to be greeted and for anybody to take our order. There was a young lady working in the back making ice cream cakes, 2 workers scrubbing walls and 2 workers allegedly serving customers. It took them 10 minutes to serve up one order of ice cream. When it was our turn, finally, only 1 was helping. My husband walked out in disgust because of the poor quality of service. As many others have stated: not friendly, not helpful and they obviously need a LOT more training. I have found 2 places in Olympia that we will try but will not return to this site. So sad for the owner: hope he gets this under control. PS: no garbage cans anywhere around read more

If I could give no stars, I would. They messed up my orders twice in one day. I didn't even get my first order. The delivery driver never got it to my house. Then my second order was the wrong damn ice cream. They blow at the Cold Stone, fire everyone and reset cause everyone has the right to be stupid, but this Cold Stone is abusing the privilege. read more

The ice cream and cakes are great it so good! I love that you can get different things and make your own I would recommend this to everyone I know! read more

Who doesn't love ice cream? Well to be honest I know a couple of people but we're talking about me right now. I always get the "Love It," judge me for all you want but I will finish it even if it takes two hours and by then it's a puddle in your cup. Anyways, the customer service is on point! You walk through the door and they welcome you. You ask a question, they answer it with a suggestion. You want more of something, they will give you more. You tip them, they'll sing for you. The last time I visited I ordered the mint chocolate chip ice cream and it wasn't over-minty, and not too chippy. Sounds like an odd description but for the people who are mint chocolate chip fans- this is the right mix for you. I've also had the strawberry shortcake one and oh boy, just like the cake! Go see for yourself! read more