Ordered an Oreo ice cream cake for my son's birthday. The writing that should have said happy birthday was horrible. The cake taste was not great either. The frosting wasn't great. The ice cream was fine. The cake itself was bitter. My son ate half of his piece and didn't want the rest. Never ever ordering a cake again. So disappointing for $37!!!! read more

Cold Stone Creamery - Terrible birthday writing - Ice Cream & Frozen Yogurt Near Me - Lexington, Kentucky

First time here and I loveee. I got the founders favorite and my friend got chocolate devotion. We will definitely be back!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lexington, Kentucky

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The service was terrible!! The girl on the counter told me when I tried to order: "don't ask me, wait for the other guy to order" . I got the mint ice cream. it was not good at all. if you live in Lexington, Crank Boom is the place to go. I am never coming back. Awful service and the ice cream was meh . read more

So I've worked at a ColdStone for about a full year and was a shift leader and when I ordered a cake I was expecting it to be great. NO!! I WAS WRONG!! They seriously handed me this and said "have a good day". I am NEVER one to complain about orders being wrong but this was unacceptable to give to someone as a gift. I thought they were joking when they handed this to me in all seriousness. I had scheduled to pick it up at 5:00 PM and got there at 4:40 and the girl told me it would be a few minutes. I had no problem waiting, but then the woman asked me what kind of kit-kats i wanted. Obviously i want the ones and only ones that are put on cakes. So she takes out uneven kit-kats from the front/stone area (unsanitary because those tongs touch other chocolate candies that can have peanut butter on them) and then PROCEEDS TO DIP THEM IN THE SPRINKLES OUT THERE!!! At my coldstone at home we cut new kit-kats straight from the package and fresh sprinkles that are designated for the cake toppers. (ALSO WASN'T WEARING GLOVES) Ended up finding out that the older woman was blaming it on someone not telling her that there was a cake that needed to be made / decorated?? If you are a cake decorater then you have to take responsibility for what you make too. i could give a shit less if it is someone else's partial fault, take responsibility for the work you put out. If they said it will take 20 minutes to finish and it looked way better than this, i would have had no problem. not fucking get it out as fast as they can and doing the shittiest they could do. Didn't even offer a refund. I said can i get something else instead of this, and she said "what do you want me to do?" Are you kidding me? Just because i told her i used to work at a coldstone, doesnt mean shit. I'm your customer, you should do whatever you can to make up for this mess you just handed to me. She said "Take whatever you want, if you want cupcakes take the cupcakes. Took one look at those and they were hideous, the icing / frosting was uneven. I could see everything that was inside of it. Took the "best" pack of cookies i could find. I was working at a coldstone less than 8 months ago and if remember correctly, there is a folder or board of some sort that says "Cakes to be made" and "Cakes to be decorated". Considering that this place doesn't have a good manager nor one that actually cares about their brand image and how to train their employees correctly, i'll be contacting HR because this place needs to a whole revamp . read more

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I can't remember the last time I was in a Coldstone. It's been years. I almost thought they didn't exist anymore. Then I was in the area last weekend and saw... *gasp!* this new open location! And it just happened to be my huband's birthday.... so we decided to come in and grab some delicious Coldstone ice cream to celebrate. You have several choices of ice cream sizes, available in cups or waffle cones. Smoothies and sundaes are an option too. You can choose from Coldstone's creations or make your own. Choose from sprinkles to chocolates to gummies to cookies to mix into your ice cream for a fun treat. This location also has a chocolate shop with some yummy-looking truffles in the glass cases! My typical go-to for Coldstone is a lemon sorbet ice cream with gummie bears mixed in. Unfortunately, this location didn't have any lemon sorbet. To my disappointment, they just had a variety of bland, typical flavors (chocolate, vanilla, peanut butter, strawberry). After much deliberation, I settled on a small ("Like it!") side-by-side with mint and raspberry sorbet (the only two 'cool' flavors they had, in my opinion). But of course I mixed in my usual gummy bears! It was OK. The whole experience was OK. It was just Coldstone. I was almost... disappointed. It wasn't as exciting as I thought it would be. But maybe that's just me and the ice cream appeal has faded. Or I just wish they had that darn lemon sorbet I liked so much... Still, what a welcome addition to this area! Whee! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lexington, Kentucky

The cashier named Makaila produced the best smoothie I have ever tasted in my life. It changed my life and made me want to turn my back on a life of crime. I am s better person because of that cashier. read more

Tonight was one of the worst Coldstone experiences I've ever had. My wife and I decided to visit for a late night treat. We arrived at Coldstone around 8:20PM. The Creamery was packed, as expected for a Sunday night. So what happened: We were served runny ice cream and told that the was "a softer texture" because the machines were already turned off for the night. I used to work at Coldstone and would have never done that. What it translates to is "I'm sacrificing quality so we can clean and leave earlier." One of the staff even yelled out across the store, "Hey let me know as soon as it's 9PM so we can turn the open sign off." Don't get me wrong, I remember the hustle and bustle of people coming in last minute but that's kind of part of it. Food: The ice cream was terrible. Runny ice cream usually is that big of a deal unless you're paying Coldstone prices for it. I'd avoid this place anywhere near closing time for sure. I'd like to reach out to management and encourage them to revisit expectations concerning customer service and closing procedures. I didn't take a picture of the ice cream because it was so bad I threw it away. For a similar experience, pour a pint of milk in a cereal bowl; there you have it. read more

So I went to Cold Stone a couple of days ago after work. I decided to get my favorite love it cup along with German Chocolate ice cream. Their ice cream just makes your mouth melt just as soon as you eat it. It's so creamy, smooth, rich, and light. I'm a big chocolate and brownie lover which is my ultimate weakness. Only thing I thought they could of had more of was more seating. They are crammed in such a tight spot in the corner they can't really expand. I ended up having to sit in my car on a cool night I was a little disappointed. However, disappointment soon faded away as I continued to eat my ice cream, I really enjoyed it a lot. read more

Love, Love, Love this place! They have wonderful flavor options. My kiddos love to go in and sample so many flavors and then always end up with the same one...lol. I love their reward card as well! It adds up quick with my family. As for their chocolate candy, it doesnt have the best taste. We have tried a few different items and we stick with the ice cream side of things. read more

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A girl with red hair and glasses was extremely rude. First time coming here, definitely won't be returning to this location.

Ice cream was very soft. It's been that way the last several times we've been to this location. Next time we will take the extra time and go across town to the Hamburg location. It's much better there. read more

Got a strawberry milkshake. Sounded better than it really ended up being. Pretty good but nothing special! read more

Went to this Coldstone location and had a good experience. I ordered my ice cream order online because of the pandemic. When I ordered, it said it would be ready in 10 minutes. It took me about that time to reach the location. When I ordered on the app, it said to call when I got there, since I did curbside pickup. I called when I got there and they said it would be a few minutes. I did have to wait a little bit because they were busy but it wasn't too long. Ice cream was cold and exactly what I ordered. read more

I called and ordered an ice cream cake for my wife's birthday two weeks in advance. When we arrived to pick it up, the cake had not been made and there was no record of the phone order. Not only was no effort made to correct the problem, there was barely an acknowledgement that it was a problem. The only solution offered was to purchase one of the pre-made ice cream cakes (which weren't even close to what I ordered) and no discount was offered even though they had lost the order. I felt that they made close to no effort to make it right. read more

Workers at the location were a little rude but this is my go to ice cream place. Although lines can get pretty long, the ice cream is incredible. It's now in a convenient location and I've never experienced a bad ice cream day here! read more

Cold Stone Creamery - Oreo lover's ice cream. (THE BOMB) - Ice Cream & Frozen Yogurt Near Me - Lexington, Kentucky

I ordered a cake with high hopes and was more than disappointed!! The chocolate frosting was most definitely not fluffy and the word "congratulations" was not center and literally falling off the cake!! When I arrived they needed more time to decorate the cake which I had no issues with then I see them decorating my cake and no one is wearing masks correctly!! HORRENDOUS!! I had to get another cake because it was so bad read more

I usually take my son to this location, but there is a red headed girl there who is just flat out rude! I would rather drive to the Hamburg location than to go back to this one! I'm a great tipper, too, and she treated me horribly! She wouldn't even give me fresh ice cream! It was old, and freezer burned! It was a blatant lie! I had even tipped her $5 on a $9 order! read more

I come here quite often and usually it's good. But the last few times my order has been messed up. Not just missing items but completely wrong order. I am disappointed read more

Has to be one of the worst Cold Stones in America. The employees are consistently disinterested in making ice cream and serving customers. I've had multiple bad experiences at these establishment. On one occasion, they refused to serve us because we came 10 minutes before closing. If there is more than 3 people in line, you can expect to be waiting for at least 30 minutes. The ice cream tastes fine, but it's not worth the frustration. read more

My family is deeply upset about the way this was handled! We were given a confirmation & told the cake was ready. We have been ordering this particular cake for many family parties for many years. My wife was deeply disappointed when it was not available, as we were told on confirmation e-mail! Instead of working with us to help solve the problem, we were treated very rudely! No immediate refund! No compromise! no discount on only available cake! No checking with the other store, RUDE! We won't be back & will tell all our circle of influence of every social media site available. UNACCEPTABLE! As an owner of a very successful corporation, I would never treat a good customer like this. Sincerely disappointed, Scott Collins Waiting on the refund, Prob. won't receive it. read more

The caramel apple was delicious! Only thing is the line was very confusing and the worked noticed me and my group were confused and just looked at us and didn't say anything. We waited longer than we should have simply because that. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lexington, Kentucky

This was the slowest place on earth!! All the GrubHub orders take priority. On top of that.. people were phoning in orders... all with a 2 person staff... If the people behind the counter would stop all the chit-chat and stay off their phones.. it may have just made it.... if they moved any slower I have to put shells on their backs !!! read more

I have been to this location a few times now and each time they manage to some how rip me off. Once my friend and I ordered the exact same thing, however, ended up with a difference in the amount of toppings and ice cream. Second time, I ordered a "Love it" and the girl proceeded to make it then asked if I had ordered a "Like it." I told her no, however, instead of redoing the order she simply grabbed the larger container and put the ice cream in it. This would not be a big deal if it wasn't of the the fact the larger container costs me extra money for no extra ice cream. There is no consistency at this location. On top of it many employees are unwelcoming and rude. Will not choose this location again. The only reason I am taking the time to write this review is because I have been to numerous Cold Stones and never had an issue. You would be better off driving to the Hamburg location. They are always friendly and never have ripped me off. Plus, they can actually get your order right while doing entertaining tricks with the ice cream. read more

Consistently surprisingly good ice cream and steadily improving customer service and efficiency. Prices are a bit on the steep side, but the amount of room for creativity and customization for your ice cream can be a welcome change to a static menu. There's nobody who makes ice cream an experience quite like Cold Stone does, and especially when stacked up against top local competition (Orange Leaf, Baskin Robbins, Dairy Queen), Cold Stone is the clear choice if you're craving some sweets. read more

I love Coldstone, but spend the gas to go to Hamburg. We ordered a cake for a birthday and received a confirmation. As we went to pick it up a few hours later, we were informed they didn't have it. The employees didn't seem too concerned or in any hurry to help. We were told that the owner tried to let us know earlier that they were out, however we provided our email address and phone number, and neither were used to let us know. There was more that's not worth getting in to, just know that it's Coldstone, but you won't get any customer service. I was excited for this location, now I won't be surprised if it's gone before the year is out. read more

When we pull up to Cold Stone, our two year old gets excited. It's a delicious treat for children & adults alike and it doesn't break our bank account. This facility is always clean and the owners and employees seem to genuinely want to leave a smile on your face. read more

Worst Cold Stone I've ever been to. Myself and 3 of my friends walked in 5 minutes before closing on a Sunday night (8:55pm) and were rudely refused service because they were "closed". It probably would've take less than 5 minutes to scoop out our ice cream, and they probably would have made $20+ off of us. The worst part was that there were still customers in there eating their ice cream... so the employees couldn't close the restaurant anyways. Super rude!!! read more

So excited to have a Cold Stone open in Lexington!! Great service, ice cream, toppings and the best chocolate dipped waffle cones! We will definitely be regular customers! read more

As someone with celiac disease and an intolerance to corn, it is difficult to find ice cream options that I can eat (besides the health aisle at the grocery store). The staff was enthusiastic about helping me choose a safe gluten free/corn free flavor and it was delicious! (I highly recommend the dark chocolate!) If you are looking for gluten free options or ice cream WITHOUT CORN SYRUP Cold Stone has a surprising amount of options. Plus if you tip them, they sing which makes it fun for kids (don't be afraid to request songs and see what happens)! read more