Good crew great ice cream It's freshly made and the milkshakes are amazing Highly recommended read more

Great service and amazing ice cream nice walking area to enjoy the ice cream. Friendly staff and great manager. Highly recommend for family fun!! read more

Great experience ! Thanks for everything ! Mocha shake was great as well as the atmosphere !

Best ice cream I had in resent years. You have to try their coffee flavor. The staff are super friendly and large portions. Must try!!

Seriously??? Last time we will be here. Tried it 4 times now. The service is absolutely terrible. The employees just goof off and do nothing. I think the owner needs to take some action. Great ice cream but the e.ployees are busier talking to each other vs actually serving guests. Can I give ZERO STARS? read more

Great ice cream spot! Very nice staff even when we walk in right before close and people are coming even after us. Good quality ice cream and variety of options. My personal favorite is the cheesecake fantasy! read more

The best ice cream and staff! We love the selections of all the ice creams and toppings!

Finally, I blazed that serves good ice. I ordered the birthday cake and everyone loved it. It came out just the way we wanted it.

The very best ice cream shop in town hands down, for: the quality of the ice cream, the staff service, and the owner William is a great guy, I recommend this ice cream shop read more

I love ColdStone! The Cake-batter flavor is my favorite! The facility it self is kind of blah, not much on the walls, tables and chairs are all pushed off to a corner every-time I've gone in so it's just a big open empty space with a cooler against the wall. I went in a few months ago and the workers vibes seemed off. Then the 'manager' a very young girl came behind the register to count the drawer I guess? Not a problem if she wasn't wearing a belly shirt and very tight black pants. Totally inappropriate. I recently went in this past weekend on 6/10, long line with 1 poor skinny tall guy working his butt off while the other 2 girls worked on take out orders. 1 girl in particular was very rude to my BF and yelled at him "SIR ARE YOU PICKING SOMETHING UP. " twice. The whole room fell silent when he replied No. not realizing he was waiting on me. She didn't apologize and just kept huffing and puffing while preparing orders. Don't put staff on that hate your business, clientele and have an attitude. We won't be back. read more

V still makes the best ice cream out there! He mixes it so well and uses all the elbow grease! Keep up the good work customer service is phenomenal !! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mansfield, Massachusetts

Disgusting. The door to the back opened while we were in line and you could smell a vomity smell coming from there. We saw a loud woman with a thick accent walk by while someone else took our orders and when she did we could smell her BO from the other side of the counter. There is no way that is hygienic. Nauseous on the spot. Do not go here. read more

The ice cream is good but they are really understaffed. The Covid outbreak is well over and they still haven't put their chairs back out. Maybe they should have shut down permanently as opposed to the Cosi that was only 50 yards away. read more

I've picked up Door Dash orders from here and ordered as well. Worst service ever! The kids behind the counter don't pay much attention to what they are doing nor do they even acknowledge the pick up order counter, which shouldn't take a lot of smarts to do. It takes ten minutes just to flag someone down to see if an order is ready, and they spend more time chit chatting with each other than working on orders. Get ice cream from here only if you are desperate, not worth the extended wait. read more

So delicious and tasty. Best ice cream and service was great. They are nice and get the order to it's exact measure, if not more.

Ordered two triple pint freezer packs online on Saturday. Tipped 20% so I assumed the chances of the ice cream being sufficiently packed was good. NOPE. However, that wasn't the main problem. Our Oreo Overload was anything but, heck it wasn't even an Oreo Underload, it was an Oreo Nothing load. Just a few bits of non Oreo chocolates and zero Oreo. Not exactly a rare occurrence here. Done with Cold Stone, I'll frequent the local ice cream joints or pick up Ben and Gerrys from now on. What a joke. read more

This is an average Cold Stone Creamery. I really like their ice cream best of all the other chains. It also has a nearby patio with benches overlooking the shopping center's pond. It is very pleasant to sit outside while eating really good ice cream. It is located right across from LL Bean and Borders. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mansfield, Massachusetts

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Went in with the ladyfriend for ice cream and asked for a vanilla dish "loaded with m&m's" and my god did this man load my sh!t with some chocolate my rainbow goodness. To the three kind souls who absolutely blessed my soul with this heaven sent delicacy, god bless you. read more

Cold Stone Creamery - Vanilla ice cream - Ice Cream & Frozen Yogurt Near Me - Mansfield, Massachusetts

Dropped into this place because I just can't say no to ice cream. I have an addiction. Meh. It was empty. Its February so I mean, I get it. No one was out shopping during the afternoon on a Thursday. This isn't a complaint, I prefer it this way. Okay honestly, it's not worth it. I paid $5.50 for two scoops of ice cream when I could have got a half gallon at that price (half that when on sale!). Regardless, it's pretty good ice cream. I'm a weirdo. My favorite ice cream as a child was cotton candy. But my favorite as an adult is coffee Oreo. I decided to get both. The Oreo pieces are actual Oreo cookie that is crushed as they fold the cookies into the ice cream. So it ends up being a version of a McFlurry and a Blizzard, only with better ice cream. The girl working seemed to hate her life, but soon warmed up because my quirkiness tends to rub off on people. Nothing to rave about. It's ice cream. Go, don't go. Who cares. Where's the frozen custard?!?!? read more

Slowest service ever. I grew a beard by the time I left, I thought a 2 star rating couldn't be that bad, holy cow it was so much worse.

I purchased an ice cream cake on June 18, 2022. I brought to the register and waited patiently while the employee's chatted to each other. Finally, a gentleman waited on me. I asked, "may I please have something written on this cake?" His reply was, "the signer isn't in." I was so disappointed but what could I do. As I was paying for the cake he says, "that will be $39.99." I replied ... "wow, $40.00 and I can't have anything written on the cake." He glared at me and said, that I could "come back" tomorrow. I said unfortunately, I do not live around here and I wouldn't be able to." His response was ... "not all cakes need to have something written on." I said excuse me ... what cake doesn't have something written on such as a happy birthday, Mother's Day, Father's Day etc." His next sentence he said, " well I guess that's on you then! My reply to him was the customer service here is just "awesome!" How about saying to your customer, "I'm very sorry that our baker isn't here to help you. It's unfortunate situation. I asked for his name because I was going to call the manager when I got home and let him know how rude his employee was and how well he wa representing Cold Stone Creamry. Yet again, he was rude and replied "please do. My name is Joseph." I took my ice cream cake and left. Have any of these employees been trained that "the customer is always right and to be polite so they will come back and spend more money especially during these trying times!!! Word of mouth is your best advertisement & also reputation .... good luck in business with employees like Joseph!! I will never return as this place is obviously mismanaged!!!!!!!!! read more

Walked in at 6:48pm today, two girls behind the counter and no line. Stood there for a minute , nobody could be bothered to say hi.....let alone help me. I heard them start a convo going back and forth about who wanted to help me, that was my que to leave. read more

Very slow service. Not to mention the employees are not friendly at the least, and ignore customers while they continue to switch out the ice cream containers. Wont be coming back. read more

I had o wait one hour to get a small cup of icecream they work o slow. But overall the icecream is good.

The strawberry cake I ordered was fine. But I am having billing issues. Cold stone billed me twice for the cake. I made an order online and gave my credit card information. Then I received an email saying order was not confirmed and please call the local cold stone store. I called them and was told I should just go to the store, pay there and get the cake. The staff also told me the online order was just for information collection and I won't be charged. Now I found I was charged twice, once for the online order, the other time for getting the cake in the store. I've spent half an hour calling cold stone customer service. They forwarded to gift card department (I don't know why they forwarded me there but apparently it has nothing to do with the gift card and they sent me back), and they have been very firm that I should call the local mansfield cold stone store. I will call them and waste my time just in order to get my own money back. But I will avoid going to any cold stone again. read more

I took my wife and kids for ice cream and We loved the place, the three young employees helped us with flavors, how it works. Very well.

Came here tonight with my family and waited no joke 45 mins for an ice cream. Employees were so slow and talking near the register instead of making the sundaes. There was at least 5 people that walked out the place without purchasing anything and I would of if I didn't promise my toddler Ice cream already. Guys you need to light a fire under your ass and move faster when you see you have a line of angry paying customers. There was 3 kids back there it should not of taken that long with only 8 people in front of me. Get it together!!! read more

Walked in to see other people ordering and have the person behind the counter tell me he was closed, while serving other people. If your closed, lock the door so other people can't get in and don't be so rude. read more

Went there last night and it was amazing, Janet and scott really have great customer service and i will sure come again !!

I would give zero stars but it won't let me. Absolute disgrace. I preordered a birthday cake a week in advance. It was suppose to say Happy Birthday Marissa in pink coloring for a 12:00 pickup. I arrived to pick up at 12:10 and they said they hadn't wrote on it yet. After waiting close to 5 minutes they came back and told me they had purple and if I wanted pink I would have to wait for them to make it. I asked Marissa if she wanted purple or wanted to wait for pink and she said she would wait. After another 5 minutes they bagged up the cake and said I was all set. When I looked at the cake it was in purple writing and looked like a 4 year old had done it. When I complained they said they don't have pink and never said they could do pink. They couldn't fix it because they didn't have another cake to redo. The only thing they offered to make it write was a smaller cake. I will never go back there again. IMG_2850.JPG read more

Cold Stone Creamery - Good job! - Ice Cream & Frozen Yogurt Near Me - Mansfield, Massachusetts

6.61 American dollars for 2 small scoops the size of golf balls???? I know why this place was empty on a Saturday with the temp in the 80's

Yesterday I was at the Mansfield Cold Stone, ice cream in hand, waiting in line to pay and their credit card system went down. The family in front of us, a mother, father, and son, was trying to pay with credit card and they didn't have cash. The cashier was on the phone with the manager figuring out what to do and eventually the phone was handed to the mother so her and the manager could speak directly. The confusion went on for a while, but eventually the manager seems to have told his teenage employee to ask the son, who we overheard was 6 years old, for his now half-eaten ice cream back. This manager upset the boy, the family, and everyone in the store at the time. All so he could get some half eaten ice cream back that, of course, would have just been thrown away. This is ridiculous on so many levels. read more

The ice cream was great but the employees were awful! A big guy, maybe 18 yrs old nearly knocked over my baby stroller with the baby in it to get past us without ever saying excuse me. The guy who made my sundae was miserable and made it before I told him how I wanted it. We wont go there again, we'll go to the Friendly's across the street! read more

dude said I couldn't pay with anything over a 50 because he knew I had a 50 and his manager said that wasn't the case what so ever He took so long my ice cream was melted read more

Not very pleasant staff. Dont pay proper attention to the order and they also rush through the order. Biggest drawback for me was, quantity is far less compared to other cold stone atores as well as other ice cream stores. Much less portion. read more

Always delicious at Coldstone. This place is located in front of LL Bean. Clean, and friendly staff.

This Cold Stone was just ok. I don't know if I've ever waited in line longer for ice cream than I have at this place! Their seemed to be about 20 people in line and only 2 people behind the counter. I've never been the biggest Cold Stone supporter and having experiences like this doesn't help. I won't be coming back here again! read more

Coldstone with there overpriced, below avrage ice cream can shove it up their a$$ also the stsff were slow. The only reason I'm not giving this a 1 is because they were playing high school musical read more

This Coldstone location has the worse service, the owners are RUDE, and disrespectful!!! I had ordered shark theme cupcakes for my daughters Birthday beach party. When my uncle went to pick them up, the owner said they are no longer do that theme cupcake. When my uncle called me with the bad news, I had called them right away! I spoke with the owner and explained that I had previously ordered and pre-paid for the cupcakes, and that I was confused they not only did not have the cupcakes ready, but they discontinued the shark theme cupcake, and failed to notify me. The owner did not want to hear of it, instead he kept yelling over me. After the owner told me that he is canceling the order my husband intervened. Finally, the owner agreed to do the shark cupcakes. To my disappointment, he did not keep his word. My uncle brought home the cupcakes with no shark gummy's on it, the frosting was flat and melted. It just looked awful!!! My husband called back when we saw the cupcakes to discuss why the owner did not keep his word, but the girl who answered the phone said he was not available! I will never go back there, and reading the other yelp complains about this owner, I hope the Coldstone Corporation looks into this. Is sad how one person can ruin a great company's image! Please drive the extra miles to another coldstone. read more

Cold Stone Creamery - Please read my review. Thank you, Pamela. Left picture is what I got, right picture is what I ordered! - Ice Cream & Frozen Yogurt Near Me - Mansfield, Massachusetts

This Cold Stone is a far cry from some others I've been to in other states/towns. The service is lacking. We went here at 9pm on a Friday night...the line was backed up to the door. I believe the owner(s) were there the whole time, but only emerged from the back after we had paid. There were 2 employees taking orders & a male associate cleaning up. The best thing about Cold Stone is the ice cream & add-ons, aside from that, you're more apt to find one with way better customer service than the Mansfield location. read more