Amazing service! Ice cream taste really good and the worker Grace is so kind and made an amazing ice cream

Terrible place I wish I could give them negative 5 stars with this situation we had with the store and how the manager handled the problem. So we ordered a cake through the store for my birthday and the store had the order picked up by GrubHub and the driver didn't speak any English and didn't know where to go and stop responding and never dropped off the cake and the manager told us it happens often this past couple of weeks and that they won't refund us and to basically screw off. it wouldn't do anything to resolve the situation. I don't have a birthday cake, but I'm kind of sad because of the manager not doing anything to help out anyway to make the situation better even though we spent 50+ bucks on a birthday cake never purchasing again terrible place. I hope the franchisee sees this issue and fires this manager because they don't know hot to manage a store read more

Cold Stone Creamery is always a hit when my littles ask for ice cream, I can conveniently place an order via the app and it's ready within minutes. Customer service is always great, the location is perfectly centered in the Mill Creek shopping center allowing for easy pick up/parking. There is seating on the inside and outside of the shop, but the shopping center also multiple outdoor dining areas. Great location, selection, and very convenient service; I highly recommend! read more

Cold Stone Creamery - OREO Overload & Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

I came here few times these last few days. The ice cream seemed melting wayyy too fast. The ice cream melted right after I was out of the door. I didn't even ask to mix the two flavors. The flavor was pretty good. All staff were all nice to me. The store has 2 sitting tables inside. Hopefully, they check the temperature & melted... no more :) read more

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We love this place. Ice cream is always great! Service is typically great! We go once or twice a month. read more

Cold Stone Creamery - Cookie minster and mint mint chocolate chip shake - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Overall it's okay, but the portions between staff are huge. We both ordered mediums and I got a smaller size while my boyfriend got it overfilling. We both only ate a couple of bites before I took the photos. It's also over $8 for each of these. Not worth it in my opinion read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Grace was amazing! I asked her to help me make something that tastes like banana pudding, and she delivered! Such a hard worker too!

Great service - polite staff. Clean store with convenient parking. Lots of fun holiday ice cream flavors for the family.

Very quick service and ice cream was good as always :) Not a lot of seating inside, but the surrounding area is very walkable and fun to explore. read more

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I've been in the mood to indulge in quality, comforting ice cream and this absolutely checks the boxes! The interior has a a few tables for those who want to eat their treats there, and a simple, clean display case full of all of their offerings and a large menu on the wall with details and prices. The employee who helped us was prompt, cordial, and efficient, even though they were restocking when we first walked in they were quick to put their task on hold to get our order going. My only thing to note before coming in is THIS IS A GOURMET ICE CREAM PARLOR, and the pricing reflects it. But the quality of product matches the price tag, and it leaves you feeling much more satisfied (and luxurious) than a cheap Blizzard or scoop at home (my Love It size of the Chocolate Devotion was about $9 including tax, which is just a dollar or so more than my typical ice cream order at DQ). read more

Cold Stone Creamery - Chocolate Devotion, love it size - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

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Great service and delicious ice cream! Everything was so satisfying -- definitely worth it!

A kids favorite place - Cold stone. This is a "cool" place in Mill Creek town center. Found this crowded always. But the customer service is terrific. We pick the flavors and they make the ice creams real fast. Never had to wait for long even if we order any milkshakes or smoothies. They have a few seats outside, but you must be extremely lucky to find it available. There are plenty of near by parking even though it's a busy area. Great place! read more

Food is great, service is good, really is a nice ambiance, though refill the hand sanitizer. Another great spot to snack and chill on a summer day, only dilemma is with the overly pushed customer service, like my friend Sai Yaragalla was getting free ice cream by lying about his birthday, and due to a believing requirement, I don't see a reason for it to be bad, he asked for the zip code around the 3 times he exited the building, and his birthday is not today on August 4th, it was a lie for free food. other than that, great stuff here. ;) read more

Excellent experience! Big shout out to Jasmine who was working on Tuesday evening (7/1/2025) at around 9:30pm! I ordered an "Everybody" size -- which is a LOT of ice cream -- and she even gave me a little extra/leftover after scooping it all into the container, without charging me any extra. I'd give her 5 out of 5 stars. Fantastic service, and super friendly. Thanks Mill Creek team! read more

Great location in the Mill Creek Town Center with plenty of parking and friendly customer service! My friend's kiddo was jonesing for a dessert after brunch and decided he wanted chocolate ice cream. We walked over and he got to watch the ice cream magician put sprinkles and an oreo together on the frozen slab of marble. 5 min later we were on our way with one happy camper! read more

I recently visited this location and noticed no one is wearing gloves. The Ice cream is good, but that does not justify the missing gloves... read more

I worked here for a few months, and it was an amazing experience that I thoroughly enjoyed. The food was of top-tier quality, and the service was always pleasant and wholesome. read more

Located outside the mall. Always seems busy. Staff are friendly. Like how there's more options for pre-made cakes available.

I want to like this place more than I do. To me, the ice cream has a weird texture that reminds me of a powder. And on our visit, the plain chocolate ice cream was made with Silk almond milk, which was a big turn off, not to mention it seemed to have pieces of Reeses peanut butter cup. Not what we wanted at all. The outside seating was limited to a single table, despite the beautiful weather outside. It's also more expensive than any other ice cream shop. I personally prefer Baskin Robbins, and that's where I'll be visiting in the future. read more

Nothing special in face I though the ice cream had almost chewing gum texture. Not smooth and creamy. Staff didn't seem engaged iff anything seem annoyed. I heard one of the gals arguing with a customer "do you want a sample or not...". Will we return? Nah. We have better ice cream at The Spotted Cow down the street. read more

While I love the creative creations found on Cold Stone menus, not all Cold Stone locations are alike. Some over mix their ice creams causing the creation to be soupy and liquid but not this location! I ordered the cheesecake fantasy ice cream and it was blended with tons of toppings ranging from graham crust, blueberries, and my favorite - their cheesecake ice cream. The service was quick and the counter girl was willing to give us plenty of samples of any of the flavors we were curious about. read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Ice cream looked extra good. Will come by again :) I would try the coffee ice cream! read more

This Cold Stone Creamery is located within downtown Mill Creek. Compared to the other ice cream shops of this chain, I would say this particular place is below average for cleanliness. When we visited, the floor was sticky and there were trash left on the tables. However, their ice cream is decent, on par with all the other places I have been to. In general, I find the ice cream at this establishment to be overly sweet and heavy. However, I recognize that some people like this style of ice cream. I highly recommend getting their ice cream in a waffle cone. The cones taste especially good. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

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Worst experience with Cold Stone Chris's "Love it" was actually a "like it" disguised in a larger cup All of our mix ins were left whole. Huge chunks of brownie and frozen cookie dough. read more

Cold Stone Creamery - Paid for a "love it" they made us a "like it" and hid it in a larger cup. - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

I love the products at Cold Stone Creamery. However, like many of the customers here, I have observed and experienced that the customer service is very disappointing at this store. I'm not sure what is going on with management or the employees, but I expect excellent customer service from a business like Cold Stone Creamery, whose branding (Kahala Brands) states that they are in the "people business. And now more than ever, [they're] focusing on people." This store is not in the people business and need to work on their customer service skills, especially when taking orders and serving ice cream. read more

I hadn't had Cold Stone in years. Frankly I don't really taste much difference between various ice cream places but I did notice how thick this ice cream's texture was. The buttery consistency is too heavy for my liking so a single scoop was enough. Price is on the higher side, should come here if you're really craving ice cream Appearance wise, the store doesn't earn extra points. It's simple with a few tables to sit at. Floor had a few crumbs and left over bits. read more

Cold Stone Creamery - Thick consistancy - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

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They had amazing customer service. It's even good on a cold day. They are super friendly and upbeat! Would definitely recommend read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Ice cream is good, service is a bit lacking. I have sent my kids in to pickup my online order the past two times I visited and both times, they stood there for several minutes before being helped. Yesterday I sent my 12-year-old in and the employees were helping someone with an application and didn't even acknowledge him. Finally after standing there for several minutes, they did. I was about to go in myself to see why it was taking so long when he finally came out. He told me he felt awkward because he was waiting and nobody said anything to him (nobody else was there being helped). I ordered a waffle bowl but it was not included. I called and was refunded the waffle bowl charge. When my 15-year-old went in the time before, again, it took quite some time for her to be helped. Online orders should be grab-and-go, not wait until an employee finally decides to help. read more

#1: employees here are SO rude, #2: if I'm paying $1 per topping, you should teach them to put more than 1 tbsp of the ingredient. #3: when you politely ask for more, they give you another TEASPOON of said ingredient, and then all of the sudden your small ice cream cup is $11. If it sounds dramatic it's because it was. Lol. No thank you. read more

Wanted to get a little surprise for my wife so I stopped by the Mill Creek location. Vanessa at this location was AWESOME!!!! Even with this pandemic going on she was more than happy to make some custom ice cream sandwiches for my wife's birthday tomorrow!!!!!! What a SUPER STAR!!! THANK YOU VANESSA read more

On 02/25/23 we went into the Coldstone location at 15415 Main Street, Suite D-105, in Mill Creek, WA (store #20602). The time was about 2:30pm and the person helping us was Starr A. We arrived through the side door and there was only one other customer inside who was finishing up. I had two kids with me so we were just looking at the flavors. The first girl (didn't know her name, no one in this store has name tags) was not very friendly at all. She had long blonde hair in a ponytail and was thin, in her early 20s. She said hi and went in the back to grab the 2nd girl, Starr. Starr immediately was rude asking us what door we came in. I said we came in through that door pointing to the side door, which we didn't know was the side door and the first girl didn't say anything to us when we came in. She could've told us and we would've happily gone to the other door. Starr continued to argue and tell me that we needed to wait on the other side. I said there was no one else in here and we are next. The kids are looking at the flavors. She rolled her eyes and kept telling me to go to the other side. Then she proceeded to whisper back in forth with the first girl right in front of me instead of taking my order. She stared at me for several minutes still whispering. By this time another family came in and she still hadn't started our order. While they were whispering I told her she was being rude. A few issues here. Employees need name tags. Also, who cares what door I came in. Is your employee really going to argue with me when I'm a paying customer and they know I'm next? She was trying to make us to go to the back of the line. The first girl said nothing to us. Also, her whispering to the employee in front of me while I had kids with me is absolutely absurd. Her behavior is uncalled for and embarrassing. Even my 10-year-old asked why the lady was so rude. It was absolutely disgusting. We felt so unwanted and that they were so annoyed with us. She never apologized or anything. I would've walked out after being treated like that but had two kids with me. I feel so upset that we spent 20 bucks on two cones from a business who treated us poorly when theres another ice cream shop down the road. I hope you guys retrain your employees. As we were leaving more people came in and all your employees looked confused and moving slowly. Apparently, customer service doesn't exist at the Cold Stone in Mill Creek. read more

I've been coming here since it opened, at least twice a year, and each experiences had been similar. Friendly service paired with deliciously creamy and soft ice cream. I always get Coffee Lover in the biggest size I can and just enjoy every guilt-ridden spoonfuls. My kids, well, they get the small size, cause, daddy's payin'. And too much sugar is not good for you.... The location is great, but the shop itself is very small. They need a bigger space and one more person to make sure the tables are clean. read more

This place takes forever. We waited 20 mins just to be asked what we wanted. There were 3 people working and it took that long. Only two people were ahead of us in line. read more

I am giving 1 star because I really wanted my chocolate cone and especially when I'm getting charged for it. So when I called to file a complain regarding my missing chocolate cone. I was told to contact uber eat. WTF. last i checked uber eat was the delivery not the maker of the product(ice cream) I have been already charged for. Cold Stone employee was clueless. What kind of establishment are you running here? This clearly shows the lack of training. If only there was negative on yelp! read more

Cold Stone Creamery - Ordered a chocolate cone on Uber Eat, but got a bowl - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

I love Coldstone in general, but my trip here tonight was easily the worst experience I've had ordering ice cream. Ordered online at 8:19pm for pick up at 8:36pm. We arrived at 8:36 exactly and was told they were running behind and our order would be another 10-15 minutes. Totally fine, we can wait. We waited the 15 minutes as multiple new customers arrived, waited in line, ordered their ice cream, and left. After 15 mins, I checked in again, and the woman working on to-go orders very rudely, without looking up, said she was the only one doing to-go orders, she was very busy, and said "just have some patience please." There was no apology for being late; rather she seemed aghast that I would have the nerve to ask about my order. After doing yet another order, she finally began working on our order then finally handed me my ice cream without another word or even a glance in my direction. We got our order at 9:05 pm, a 45 min wait for our order that was supposed to take 15 min. During this whole interaction, I also observed other rude interactions with other customers, with one of the other customers turning and asking me, "Is it just me? Or are they just being rude to everyone?" It should go without saying, but this is not how customers should be treated and the system needs to be changed for how online orders are prepared. I would've been happier tonight without the ice cream. read more

The cold stone chain is one of my favorite places to get ice cream, but this location is terrible. Poorly managed and the employees just don't care. I ordered online and was there to pick up right when the receipt told me it would be ready. But when I gave my name to the register I was told it would be another 10 minutes since they were running behind. While waiting I noticed the toppings that are facing the customers hasn't been changed is a long time. The oreos were molding, all the m&ms were cracked, and the KitKat & crunch wrappers were extremely discolored. I also watched an employee poor milk into a smoothie she'd already blended and poured in a cup because there wasn't enough to fill it. And even then, the smoothie still was missing a good 1/4 of the product. Unfortunately that same girl was tasked with making my ice cream, and again she barely filled the love it size. Won't be going back to this location anytime soon. Save your time and energy. read more

I got a love it size,,, and i did not love. By far the worst place to get ice cream. I regret it and wish i just went to the store. Also dont even try to get the brownie. It's the type of brownie you put in your mouth and immediately want to spit out. Cold stones should be illegal. read more

Sloppy work. went in to get 2 gotta have its. Guy didnt wait to let me finish my order. was given one extremely melted ice cream of almoat a soup consistency. which when it started to over flow he used a spoon to scoop the melt ice cream and proceed to put it back into the container rather than wipe it with a napkin (the sanitary way) as i went out my bag ripped and was only lucky i noticed before all my contents fell out. read more

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What happened? I use to really like this chain. On my last visit, the ice cream really didn't taste good at all. It tasted like toothpaste. Have they changed ownership? Recipes? Ugh. It could have been just me. But I think they were having a bad day or the temperature was off in the freezer. Service was all right. Food: 2 Service: 3 Ambiance: 3 Parking: 4 read more

I ordered a birthday cake for my husbands surprise birthday and it was a total hit. I love that I could custom order the cake with choices of ice cream, cake layers and toppings. The lady helping me went out of her way to get a good description of what I was looking for so the cake would turn out just as I wanted. I called a few days before scheduled pick up time to see if I could pick up the cake a day sooner. They were happy to accommodate and so pleasant to work with. You scream, I scream.... We all scream for ice cream cake!! read more