The place has really good warmth, and there is real kindness with the cashiers. I wanted something that was specific, and they couldn't do it, so they offered to refund me. I thought that was actually very kind and thoughtful. I see that everything is so neat, well maintained, super cool vibes. They let me sit and work even though I couldn't have anything there, that to me is creating a pleasant and friendly environment. I think this café will go a long way! I will definitely get my nieces next time read more

Super clean establishment, nothing to complain about really. The service is was good as always and the Ice Cream was even better. Always gonna be an enthusiast for Cold Stone, definitely a classic read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

Wanted to try a sample of the new lemon cake batter ice cream but they said they can't give a sample but I could pay for a sample. I went ahead and just bought a small one instead of paying for a sample. Sadly the flavor was not good, I wish they still provided free samples since I would have know I didn't like it before buying. read more

The ice cream was delicious! Not the fastest service that I have seen but I still recommend it. It is a fun place to go if in Bloomington. You will feel very comfortable and welcome to the place. I feel calm and the ambiance is 100% ice cream in a kids mind. read more

restaurant was overall clean however, the service was absolutely horrific when we started our order. The worker took our order and then clocked out, like who does that?! she didn't even finish and then she didn't even tell the other worker who then took our order what our order was and then the new worker who now took our order didn't even get it right at all. I asked for a waffle cone and she gave me a cup and my sibling asked for cookie dough pieces on top and got caramel no cookie dough service is very terrible. Never go here if you get your order right! read more

We watched an employee pick a brownie up with her bare fingers to put into an order. Then she did it in another order. She ran her fingers all through her hair, proceeded to eat something from the toppings and then took the next customer. Grabbed a banana that was already peeled, with her bare hands again, and put in a customer's order. This was so gross to watch. Needless to say, we left and went to DQ. read more

The one who called herself the manager and her mom was very rude to me. They don't seem to care about customer service and treating people right. They seem to be more concern with taking your money and sending you on your way. Very entitled individuals. read more

Do not go. Owner does not know how to run a business or treat his workers right. Just quit there and would never refer anyone to work there! He will keep tips from workers and treats his workers like absolute garbage. From the time it opened in may which is when i started working there, it has completely changed and has gone downhill ever since. Hiring too many people he can't schedule. read more

Hello I was just in cold stone in Bloomington Illinois getting ice cream and I order mint chocolate chip and that's all I didn't say brownies or anything got up to the register to pay I saw the girl putting brownies into it and I have celiac which means can't have brownies and I didn't ask for that the guy said next time you come don't say mint chocolate chip say mint ice cream with chocolate chip so they had to throw away the mint brownie they didn't care about my health or experience there I will never go there ever again worse experience of my life never going back again very disappointed read more

I love Cold Stone ice cream! This family owned franchise works hard to keep it going! The ice cream is always fresh and delicious!

Staff is always helpful and are quick to answer questions and change up a flavor if you don't want a specific item in the ice cream (ex: chocolate chips) I will definitely be returning ! read more

Craving for after lunch dessert, headed straight for Cold stone creamery where we ordered Chocolate ovation, Germankake Chokolat and Banana caramel small cups. The ice creams were rich and we enjoyed it a lot !! Loved the coconut in the Germankake Chokolat which I never had and I thought the combo was excellent. Both my wife and kids enjoyed their ice creams very much. Service is very.friendly. read more

This is our favorite ice cream/ sorbet shop! We find coupons often and the have a frequent customer program which help offset the cost. I love being able to choose my mix-ins too. Delicious! read more

I only gave this place 2 stars because they're clean and the service wasn't terrible. Yes, Cold Stone Creamery has a lot of flavors and mix--in options. They have cakes and cupcakes and those weird cookie sandwiches that have icing (or maybe it's ice cream, wh knows) between two chocolate chip cookies. They've got variety. You can even fill some of their own cartons up with ice cream However, I feel like they've let their variety get in the way of their quality. I mean, it's neat and all that they have an anti griddle, that's pretty cool, but. The way they price, you figure would get at least good quality ice cream, if not a bigger portion. I paid about $11 for two tiny cups of mediocre ice cream. Dairy Queen or just store brand carton of ice cream would be way better, especially for the price. Want better quality and more ice cream? Go to Emak and Bolio's instead. They're less corporate and so they haven't sacrificed their quality of food. Plus, way bigger portions. I got nearly 3x as much better ice cream there for the same price. And I actually got a chocolate dipped cone, instead of just a tiny bowl. TL;DR: You're better off getting store bought or Emak and Bolio's. It's too expensive for such mediocre quality. read more

Good French Vanilla ice cream but they were out of maraschino cherries and the reason I went there was for French vanilla ice cream with maraschino cherries. Actually, I was hoping they were one of the rare Cold Stones with Vanilla Bean, but they were not. Posters throughout the store mocked me with their images of maraschino cherries, yet there were none to be had. Yes, I was offered cherry pie filling, but we all know that cherry pie filling is not an acceptable substitute for the maraschino. The store itself was clean and service efficient. read more

Got the cheesecake fantasy gotta have it size(large), and it was amazing!!! The ice cream was so big it was almost overflowing! Which I don't mind. Also everything was mixed in perfectly. the server gave a general portion of strawberry, blueberry, and graham cracker. read more

Cold Stone Creamery - Strawberry cheesecake, gotta love it. Looks bigger in real life - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

Love this place. This particular location always smells like the inside of a laundromat... They really love their soap! At least it's clean, I guess! read more

Favorite ice cream place in town. Love the French vanilla or cake batter ice cream with cookie dough and fudge mix-ins. Always get the gotta have it size because I can handle rich desserts. Ice cream deserves 5 stars but bumped down to 4 stars for the price- I always ask myself why I pay upwards of $8 for a dish of ice cream, but it hasn't stopped me yet. read more

Omg this is the best ice cream I ever had. Great customer service, clean, and very sweet cashiers! The ice cream is not your typical ice cream, very cream and favorable. It can be pricey but it's worth every penny! Best ice cream shop in town read more

I absolutely love it here. The best place you could get ice cream. They have alot to choose from and some good cakes to buy.

Always awesome ice cream, especially on a hot summer evening. So many combinations, and honestly you don't need more than a small!

Cake batter ice cream is awesome! Birthday cake remix is awesome, add graham cracker crust. Get a small for yourself or share it after a meal. A little goes a long way. There is no seating so you get in and get out. Only complaint is there is never paper towels or soap...which concerns me...does anyone wash their paws in this place? read more

The employees are so sweet and always willing to help. However, almost every time I've been in there, the manager yells at one of them. This creates a very uncomfortable environment. Great ice cream tho no cap. read more

I rarely write reviews based on customer service alone but today i feel like it is deserved. At CSC i received the absolute best service so good in fact that i was actually left speechless...in a town where customer service is pitiful for the most part, thank you for being the standard of what should be great customer care. read more

We stopped into the Normal restaurant around 6:00 on July 3rd, to pick up a cake to celebrate the holiday tomorrow. In addition to the cake, my husband and I planned to share a large Founder's Flavor ice cream. Last time the large melted all over as we tried to eat it, so we asked if the ice cream could be put in two cups this time to prevent the melting mess. We were told that it could be put in two cups, but it would be an additional sixty nine cents for the extra bowl. Though we love the ice cream treat, we chose to skip it. The lack of customer service to proactively prevent another mess was not acceptable to us. read more

If Ben is making your ice cream. Don't buy it. He's shady with the mix ins and is too lazy to mix your ice cream he just globs the mix ins in the middle and rolls around your ice cream read more

First of all our orders were wrong. Did not get a waffle bowl like we had ordered. I was skipped over in line and then charged the same price for a different size ice cream. Also my friend and I got put on the same bill when we were clearly ordering separately. They sang a song, i got my order wrong and they can't handle long lines. read more