This place is great, the silk icecream is pretty much the only dairy i can have. Its nice to be able to eat dairy free icecream with my favorite additives. Though pricey for a quart, but it is worth it to go , freindly attendants and top notch service. read more

Goodness to having pregnancy kind of cravings! Strawberry blonde has been my all time favorite and is basically what I choose every time we go for ice cream. Service is a hit or miss and the line is always so long but the ice cream is always so good! Location is way too far for us to visit often but when we have those hard core cravings we make the drive happen lol! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Bought an ice cream cake. About 6 inches and it costs $35. I was utterly shocked that I paid that much! Such an expensive ice cream shop. Overrated. Not even that good of a cake. Just average. read more

Check came to $ 7.04 as the wife was handing the young cashier a $20.00 I said here's a nickel. She couldn't make change and said "I already entered the $20 so here's you nickel and change from the twenty. She can't seem to add or subtract, why is she a cashier? Stupid I should have asked for the manager. read more

Cold Stone Creamery - Trash outside the store, disgusting - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

I love ice cream and you can never go wrong with cold stone! I always try to mix it up but the cake batter batter is my favorite! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Call me old fashion, but I still enjoy regular things like going to get ice cream, even on a cold rainy day. I haven't been to this cold stone since they remodeled it. This place looks really nice. This sweet treat is right across the parking lot of Reno Public market. The day I went the line was super long. If you have time to spare I would say the wait is worth it. This place is such a delight how they take ice cream to another level folding in all the add-ins. Watching them on the other side of the counter is the cherry on top. It's about the whole experience and this place gives you that read more

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I like the creativity to add any topping in the ice cream. Sometime we have to wait a little but it worst it.

A kick off to "68" (degrees weather). A stop at Cold Stone Creamery. Enjoying a smoothie!! read more

Cold Stone Creamery - Pineapple Blueberry and Blueberry Banana!! - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

I do understand that Covid has caused a lot of changes. But in order to justify spending $30 for five Sundaes, it is still the responsibility of the business to try and adjust also. Last week we tried to get some ice cream at 9:46 PM and when we arrived, The workers said they were not taking any orders after 9:45 PM. There was no one in line, there the place was completely empty. I'm not sure how a business can turn the way $30 to make some Sundays because they decided to stop taking orders 15 minutes early. Cold stone has decided to not allow customers come in one at a time and choose ice cream's, that is definitely their choice. But the online ordering system does not allow for mixing of two types of ice cream's. Does not allow The option to choose an ice cream cone with two or three different flavors. The customer service has drastically declined. Yes Covid is a scary thing, but customer service is still essential along with customer Understanding certain issues. I also signed up online for the rewards program, and one of the Perks was to have a Bogo. The instructions said to enter the establishment, let the clerk know you were using the buy one get one free, and apply the reward on the pad. The clerk would not allow this. She said that they were using a touchless system. We were not allowed to touch the pad, however she could do it for us but refused. So again, if you are going to promote a reward system, and offer a free gift, it's up to the business to honor this or find a way to do it. I would like to support businesses in this time, however the businesses need to also support the customers in order to get me to drive 10 miles to cold stone, spend $30 for 5 Sundaes and then drive home. read more

Cold Stone Creamery - Drive up - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

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My absolute go to for ice cream! I love all the different combinations they offer and have to choose from! The store is always clean! The service is always amazing! The best part is the reward point you earn! Always easy and fast pick up for when I place an online order! The only thing is, I wish more were in town! read more

Cold Stone Creamery - Peanut Butter Cup Perfection in a waffle bowl! - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

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Apparently contacting the company and sharing your opinions are something they find "unnecessary," and makes them not want to work with customers. Pathetic. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Very nice Cold Stone creamery. Service is excellent and the product is very consistent. I love the no sugar added vanilla ice cream. Extremely clean bathroom with lock controlled by employees. No homeless or vagrants hanging out in or around the restaurant. Very convenient parking. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

I had really great service here today. I ordered the "one smart brookie" sundae and the girl who helped me knew exactly what went into it, even though I didn't see it anywhere on the menus inside the store. She was super friendly and efficient. I was literally in and out of the store with my ice cream in less than 5 minutes. I asked for my ice cream in a waffle cup and chose the one with rainbow sprinkles because you eat with your eyes. Sometimes I nourish the inner child inside of me and choose something outrageous and today, this sundae was exactly that. This would have been 5 stars except today I learned that rainbow sprinkles are very waxy and gross lol. The bottom of the waffle cup was very good though. I will be back. I forgot how much I loved coldstone and their ice cream creations. Next time though, no sprinkles! read more

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Do they not wear gloves anymore ?the ice cream was good but nobody there had on gloves while handling the ice cream

The ice cream is good, I alternate between Founders Favorite, and Cookie Dougn't you want some. The not good part is the line! Usually a liong slow..line.. Today was no different...waiting...and waiting...I was tempted to cut and run to Baskin Robbin's (in the same shopping center). read more

so being the only one in reno, i believe it's worth the drive from anywhere! their ice cream mixes are like no other. they have a variety of different mixes and you can even create your own! i always get the chocolate devotion (i'm a chocolate lover) comes with brownie, chocolate chips, chocolate syrup in of course chocolate ice cream! i order it even even with chocolate covered cone in a cup. 3 stars, because i really wish they offered better seating. you're lucky to snag an empty seat in there depending on just pure luck. they only have 4 small tables and that's it! being the only cold stone in town, i expect some more! the young staff were nice and did a great job though. of course ill come back! read more

Cold Stone Creamery - Chocolate Devotionchocolate - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Who doesn't love ice cream?! Cold stone has been one of my favorite since I was a little girl, and now I get to take my kiddos! The staff is friendly takes all safety precautions for COVID and makes sure every customer is helped efficient! You can tell the staff dynamic is good. They're a team. The way they communicated and handled online orders in between each customer in line was impressive. We ordered 2 like it sized chocolate filled strawberry ice creams with a marshmallow mix it, and then their holiday creation: cake batter moose tracks. It has chocolate sauce, cake batter moose track ice cream, yellow cake, strawberries and sprinkles. That one was a love It size. We all enjoyed our ice cream in their indoor eating area, and enjoyed some quality time together! I wish there was more to say but it's ice cream. It's very straight forward, and delicious. read more

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We love ice cream and really enjoy coming to Cold Stone Creamery for our fix! I believe that this is now the only location in town, so this place usually has a line, but the line moves fast, and plus the ice cream is worth the wait! There are 3 sizes, the "like it," love it" and the "gotta have it." The price difference is only 50 cents when you go up in size, which makes it very tempting to get the largest size! You can choose between one of their special creations or you can make make your own. I like to do a hybrid, I always order their cheesecake fantasy and substitute the graham crackers for yellow cake and add whipped cream. It is so GOOD!! There are 4 tables inside where you can sit down and eat your ice cream at, which is convenient if don't want to wait until you get home to eat it. They also have different creations depending on the season or holiday! read more

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Hard to believe that Cold Stone Creamery has been in town for while but this our first visit to this place. Firstly, the dining area was rather small, there four tables but not enough chairs. But other than that, the place was cool, literally and figuratively; the ice cream was deliciously creamy. But the best part of this visit was the personable staff, they fairly busy when we got there but the girls were taking care of each customer and orders like a couple of seasoned pros and they both did it with a warm smile. They were both great; our cashier, Kaley R (according to the receipt) was super-friendly and pleasant, a genuine ray of sunshine. Give those gals a raise! read more

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ordered ice cream and they didn't mix in the toppings, and they made fun of my name - Mike Hawk read more

Pretty busy, worth ordering online but always a tasty desert you can enjoy pretty late into the evening at a reasonable price.

Hey, Cold Stone... are you having some sort of breakdown? Are your employees all sleep-deprived or hungover today? Did you spontaneously forget your entire business model or are you just being lazy? I just ordered two creations through Door Dash and both were piled into the cup without any sort of mixing having occurred.... You do know that your menu calls the add-in options "mix-ins", right? Like, your employees know they're supposed to, literally, MIX ingredients into the ice cream using the "COLD STONE".... isn't that the whole point of your name?!?? Do your employees need a refresher course on the difference between "mix-in" and "top"? Do better! Stop being lazy. read more

Looking for a place to have dessert on a Monday night in Reno is hard!! Grabbed a couple dishes of ice cream. Lots of staff and quick service. Store was nice and clean. read more

The only cold stone in town. With it being the only one in town, lines are always long whenever I go. It's worth the wait. What's not to like when the creamery takes you back to childhood? My go to is their coffee ice cream! read more

Such nice people work here. They made the ice cream combo that we wanted perfectly! This location is super clean and well kept too.

I absolutely LOVE Cold Stone ice cream. Just so creamy! I haven't had Cold Stone in years so I just had to have my fix. With COVID, all orders are to-go. They had their protocols in place and they were pretty efficient getting everyone in and out in a timely matter. You can get a signature creation or make your own. My favorite is the Birthday Cake Remix. read more

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I don't bother going to the Atlantis anymore to get their gelato since i discovered this place. Great ice cream and good prices. Ouch!...brain freeze!!...my tongue is frozen!! read more

Cold Stone Creamery - The ice cream selection... - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

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Forgive me in advance. I don't like to post negatively generally, but tonight took the cake or the cake cone rather. This is usually our families go-to for celebratory ice cream, heck what am I saying, just ice cream in general! We arrived tonight around 7pm, not even as busy as usual. Some of our usual friendly faces. The line moved quickly, the place was clean and MOST of the staff was phenomenal and friendly. That being said, there was an older man behind the counter, (I can not even call him a gentleman). We did not notice a name tag, but he was exceptionally rude to my daughter. Usually, we get cups, so we have never done cones with you guys. My daughter tells the not so nice man that she would like a chocolate cone with lucky charms ice cream. He says ok a cone, what ice cream, confused she says L.C. ice cream. He says yeah what kind? In a very rude tone. He reaches over the counter and points at the cups and speaks to her as though she was stupid. Oh..ok, now we understand. Not a type but a size. She tells him. He scoops the ice cream adds all sorts of stuff to it, after she says just the ice cream and the cone. He then grabs a plain cone and proceeds to slap her ice cream with all of the unwanted add on's into the plain cone. We thought about requesting that they remake it, but they started to get busier and we didn't want to put the other patrons out. Now, I don't know if this literal grouchy old man is the owner, was having a bad day or is just a not so very nice person. However, customer service really lacked with him. As a bonus mom to a neurodivergent child, 10/10 would not recommend. This man was very rude and demeaming towards my daughter. It wasn't very busy when we were ordering and he was treating her like she was holding up a line that was out the door (which it usually is). If you walk in and see him, I highly recommend turning around if you have children with you. The usual staff her is always great!!! Even when we walk in with 6 kids in tow. Now we need to find a new ice cream place. read more

After dinner, my good friend Etzal and I decided to get dessert! On warm summer nights like these, we were looking for something refreshing. Boba was the first thing to come to mind. Unfortunately, it was pretty late and most dessert places were closed for the night. Fortunately, Cold Stone Creamery had its doors wide open to welcome us in. I'm a purist--Was a purist, when it comes to ice cream. Etzal has his go-to order and he's not afraid to mix things up! I ordered the Strawberry Cake Batter, while Etzal ordered the Sweet Cream with strawberries and brownies mixed all up in there. As a fellow foodie he told me don't knock it 'till you try it, and so he made sure to give me a spoonful with a bit of everything in it. And with that, I was very surprised! The crunch of the strawberries, with the creamy texture from the ice cream. To finish it off the chunky brownie is the last to go. I also enjoyed my sweet and simple strawberry cake batter. Ice cream is a simple dessert, but sometimes simple is better! read more

Cold Stone Creamery - Left: Sweet Cream with strawberries and brownies Right: Strawberry Cake Batter - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Yeah I know it's 100 degrees out and tons of people ant ice cream but my god the line is forever long ! Head down the street to scoopers ! Lines are short ice cream is better and employees actually give a shit read more

For the first time in a long time, I purchased a Cold Stone coffee ice-cream cake. I am so glad to had made the purchase. Tasting it was the sweetest part of my day. Peyton assisted me during my visit at Cold Stone. She was most kind, seeing I only had a cake in hand Peyton offered to check me out right away. Initially I was going to purchase a small cake; but after contemplating the price difference between the smaller and the larger cake I found that it made more sense to purchase the larger. What I didn't take into account is if the large cake would fit in the freezer. Before leaving to go home, I realized what had seemed to be a mistake. I asked if I could instead purchase the smaller cake. Cold stone doesn't do refunds on cakes, even if immediately after purchase. Peyton offered to pay the difference herself, i never had someone offer that. It was sweet, and I was taken aback: surprised by her kind gesture. I turned down her offer and took the larger cake home. After much rearranging that big cake fit. I am happy I purchased it. Cold stone has the best coffee ice cream cakes. Highly recommend. Thank you Peyton. :) read more

Ummmm coldstone It was delicious, I ordered the bananananana caramel crunch topped with two Oreo cookies. Yeah that's how I roll. I tip but there was no singing... not sure if they just don't do that anymore. It is a nice touch to hear a jingle as you walk away so I miss it. I like they were taking the orders and bringing your order out to you in order to restrict access and keep Covid restrictions and distancing efforts. Good job !! read more

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Awesome ice cream! Large serving size. Friendly staff. Old fashioned ice cream parlor, all basically the same.

My order: Founder's favorite in a waffle cup with half the amount of brownie Honestly, Coldstone is an okay chain. The ice cream is pretty good and I always appreciate the way they thoroughly mix their toppings in (like I think the biggest pro of this chain establishment is that their toppings are EVENLY mixed throughout the ice cream whether you have it in a cone or cup, instead of just sprinkling them on top) However, I do believe it's kind of overpriced, especially for specials like the Founder's favorite. I got the smallest size and it was like $7 (not sure if they overcharged me this time, it could be my fault since I rushed out to get home and they might have charged me for one size up). Pros of this location: - decent AC inside, there's an area with tables if you want to hang out or read. - easy parking Cons: - Tables are kind of dirty Overall, coldstone is a place where you're going to come if you really want it, and if it's your birthday and they send you a BOGO. There's always going to be a time for it for everyone so it's going to stay in business. I appreciate this location and the fact that it's here whenever I need it. read more

Cold Stone Creamery - "like it" size Founder's favorite in a waffle bowl, with 1/2 the amount of usual brownie - Ice Cream & Frozen Yogurt Near Me - Reno, Nevada

Best ice cream hands down!!! Every time the family and I come to Reno this place is a must stop!!

Shocked there's only one location in Reno! Came in one chilly afternoon and expected the place to be empty and ended up waiting 30 minutes in line!! I've never waited that long for ice cream. I got a small coffee ice cream with reese's cups in a cup. The only reason this place lost a star was the prices, $6 for a small ice cream in a cup?! Finished it before I even made it back to my car, in my opinion it should've been half the price but it was good ice cream. Not melted and plenty of big chucks of reese's in the ice cream. I just wish it was more affordable, I could go to the grocery store and get a gallon and save time and money! read more

What the heck happened??? I ordered online for 1045pm pick up got there 1042pm didn't get acknowledged until 6 minutes afterwards being there and had to let them know I was there for pickup. They had 6 employees plus a manager on shift and 3 of them in the back not even helping customers and ignoring customers who had online orders one employee was chewing gum and employees not properly washing hands like use soap and hot water. I got home and realized half my order was missing. I quickly drove back with my order and had to speak to a manager with all the staff standing behind the manager back which was not needed and I asked why half my order was missing and why my order was in two bags and no communication between staff about how it was in two bags. The staff laughed with each other about how this "mistake" happened. How is that professional? The outside of the cups were sticky and a mess and overpacked that it made a bigger mess when we opened it up. No customer recovery was offered for this either will definitely be talking to higher up managers about this during business hours. Note to self don't place online orders 15 mins before close unless you want order messy and partially there. read more

Long lines, but the ice cream is the best. We just can't get enough of their ice cream cakes

Love cold stone. It's a classic that promises delicious stuff every time I've had one mix of stuff I didn't care for - cake batter cream , frosting, 2 oreos and whipped topping oh and Graham cracker crust. I think you get the clue as to why it wasn't my favorite. Keep it simple and it's garuntees to be awesome sauce!!! read more

Took my son here last weekend. The line was crazy long and there were about 5 ppl all busy and working. We enjoyed our ice cream until both of us found a long strand of blonde hair is each our ice creams .. with how busy they were, we just ended up leaving. read more